Customer service here is nonexistent. I order a cologne and perfume gift set each year for me and my girl. I recieved a promo in the mail to receive a free gift bag and mini cologne set with purchase of a large bottle of cologne, but when I went into the store, the pink haired lady didn't know what I was talking about and was being so rude, awkward, and weird when I asked her if I could be shown colognes and gift sets. She just stood there and I had to ask her everytime for spray cards and she wouldn't even give us a sample or tell us anything about the colognes. I left and ordered the gift set online. upon receiving the shipments I never received any of the free gifts. I call customer service and they say they are sold out. Weird. I go back to the store and talk with the same pink haired lady and they have one of the gifts that was in promo but they refused to give me it. I talked with another customer service rep and they try to tell me a lie. Said they would ship it to me if it comes in stock even though it was marked as being delivered but was never in the shipment box but I know they were just lying out there mouths and not really wanting to help. Don't advertise something and then call your customers liars. I told the customer service rep I wouldn't come back and he just shrugged and acted happy. I knew they didn't care it's obvious businesses are just ripping people off this holiday season. Good luck with your retail career.

I initially had a good experience shopping for a suit for an awards show with the help of Carolina. When I returned 2 days later to return the (unworn) suit I was treated extremely disrespectfully by this same employee. I specifically asked her NOT to complete the return unless it would be returned back onto my debit card in which she told me IT WOULD. She proceeded to complete the return anyways and return the items back onto my Macys card. I had initially signed up for a Macys card to get the discount and was not given the proper information about returns although I was very specific. Due to this, I lost $400. Carolina then brought me over to customer service to help resolve her mistake. I told customer service what had happened and she became extremely discourteous saying "Well it looks worn anyways" and "the tags aren't even attached". She also denied making any mistakes with was a complete untruth. The clothes were in perfect condition. The general manager Marlene was a witness to this behavior in addition to another customer who will be mentioned in my letter that I am drafting to corporate with the full details to the event. Marlene was amazing throughout all of this and is truly an amazing. I have never been treated so rudely by a Macys employee as I was this day and I will not be stepping in that store again.

What an unprofessional, degrading, embarrassing shopping experience at this location. My toddler decided to have a full on tantrum while we were upstairs. I sat in the furniture area to attend to him and diffuse the situation. This unpleasant employee, Lori, walks up to me and asks in an annoying voice if I needed help. I replied by saying no and that I was just letting my toddler’s tantrum phase out. Also, I was checking on my other children to see if they needed anything. She tells me to “Get out” and that I was “bothering other customers” in the store. Proceeds to leave the area as soon as I asked for her name and that I would be calling corporate and her supervisor. Lori also had the audacity to call security on me. I’ve never been so humiliated and degraded in my life. What a piece of artifact you are. Another customer, which you were helping, asked if I was okay. If my child was okay. She had more compassion than you. This employee needs to not be in this type of position. Thanks to Katrina (Jewelry Employee) and Mario (Supervisor) for hearing me out. According to Katrina, this is not the first time Lori is unnecessarily rude to customers. Macy’s, you can do better. - Macy’s AMEX cardholder since 2007

Probably the worst Macy's that I've ever been to. There is a young man that he is very not friendly in his dealing with customers. I picked up some pieces of clothing to buy. When I came to pay, this guy didn't even asked me if I have a Macy's card. However, I inserted my card into the machine and I was waiting for my rewards to come up so I can use them. But he completely ignored me and finished the purchase without even asking me if I have rewards want to use. I made him return everything and start over, so I can redeem my rewards. He didn't like my request and I can tell from his body language the way he was upset despite it's his fault.
Parking space
Plenty of parking
Parking options
Free parking lot

First time came shopping for a couch and found a good variety of styles, fabrics, and sizes. Sadly, I couldn't find exactly what I wanted, so I left empty handed. Next time I was there to shop for a dress for a formal event. So many beautiful dresses to choose from! Well organized by colors. Price points for all shoppers. Dressing room leaves a lot to desire. Clearly the oldest, most ignored part of the store. Flimsy walls. My door had trouble closing. But it provides privacy, so it achieves its purpose. Also want to comment that Christmas is slowly invading the store and it isn't even Halloween at this time.

I was walking in the door with a huge box of shoes when Tess said, "Do you have a return mam?" Tess was working in the dress department ,she carried the box to the register, processed the refunds for a total of 5 pairs of boots! She was so kind,helpful,kind and efficient. Then I went to the jewelry department to pick up a diamond ring that Natalia had sold to me. She is so knowledgeable, and seems to know what I like! In fact, I bought another diamond ring from her! She makes sure that I get the best deal and the most Macy's points possible. She is my friend and simply exudes the Spirit of MACY'S.

This very sweet woman was on her way out, I'm almost certain she was off the clock (she was an employee with Macy's) and I asked if where I could go to ask for proper help at the fragrance counter, she was kinda bothered at first but then put all her stuff down, including her food she was eating on the go, and had a pleasant chit chat with her and she grabbed the perfumes I was getting my wife, gave a complimentary juicy couture gym bag, rang me up and I was on my way. Such an awesome sweethearted woman. This was last minute shopping Christmas eve to add. Always a pleasant experience at Macy's.

I love shopping at Macy's! This store has something for everyone. I appreciate being able to always find something to wear here, even at the last minute. Trendy kids' clothes are available in a variety of styles and sizes. Coupons are amazing and sales are the bomb! I shop discount stores, too, but I've never found one that consistently beats Macy's prices. Most of the sales people are knowledgeable and patient, even when your 15 yr. old has to text each outfit to his date for her approval! Consistently offers quality and bargains for shoppers willing to peruse their quantity of merchandise!

"Blast from the past" was what I thought as I entered this store. The store had a feel from the 90's and I can't put my finger on why. Maybe it was the old look of the place or how jammed packed full of stuff it was. Even the entrance doors screamed "Outdated". The staff were helpful enough in directing me to the proper desk for picking up items ordered online. Checkout was relatively quick with no lines and no wait. I don't know if this was due to the time of day I was picking up or if there are just small crowds at this location.

Nice people, I feel like they did a pretty solid job of service, product was a little lacking, but I'm not sure what to expect from a department store anymore. It was a trip down memory lane oh, because it reminded me of my youth and how much we would look forward to going to the department store, because they had everything there! It's amazing how much things have changed now. Anticipation really seems like it is a thing of the past, doesn't it? Nothing like a little philosophy and Analysis in the middle of a review, right?

Their carpet section is horribly managed. We visited them twice, and they never have prices available on half of the items and make you wait for text response from a vendor who quotes whatever price they want depending on timing of day. The management (Lori D. and Natalie F.) just shrugs off responsibility claiming this is a leased area. Even if you look past your frustration and try to buy something, they then claim that there's no one to pack or help bring the carpet off the floor and just tell you to come some other day.

Unbelievably BAD SERVICE. DON'T EVER BUY FURNATURE FROM THEM. Long, long story short, we've been sitting on a rug in our living room for a week waiting on a sectional couch to come. They've missed 3 different delivery dates and do so with about as bad a customer support and communication as possible. They really don't care...and they are horribly inept. Never left a 1 srar zero review before but that actually seems too high. They deserve a zero but Google won't let me post a zero star review.

We were visiting Austin from out of town and used down time during our visit to do some necessary shopping for my husband who will be escorting our daughter on the football field for Homecoming weekend. The store was laid out very nicely and was merchandised well. We were able to find everything that we needed and then some. The staff was very friendly. It was a great feeling to get all of our shopping done in one location while taking advantage of a great sale.

One of the greatest shopping experiences I’ve ever had! I was greeted and assisted by Angel Martinez. Amazing knowledge of fashion and astounding customer service skills. His level of expertise is almost to a supernatural degree and I recommend asking for his help with any questions or assistance with fashion ideas, it’s very comforting and reassuring to know you’re in the care of a consummate professional! 10 stars. ⭐️⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

I hope the woman working in shoes on Wednesday 11/17 (morning and early afternoon) is paid well. She was doing the work of several people and was waiting on quite a few people at one time but still managing to help everyone out. I also bought a purse in another adjacent area, and I found out the woman in shoes was also ringing up the purses! They had a lot of good deals on these items, and I found what I needed for a very reasonable price.

These out of town Macy’s are good to visit. This is the largest store at Barton Creek mall. There is a lot of parking outside with an entrance on the women’s section and an entrance onto the men’s section. Macy’s does exude high quality, yet has sale items year round that bring some high quality items within the price range of cheaper stores - always worth a look. The best Macy’s still remains the one on W 34th street, NY

I love this department store! The make up and parfum department had plenty of samples, the store was organised and clean. The staff was wonderful and there were plenty of people to help. The staff were all dressed professionally and with attention to detail. I especially enjoyed the employee working the dine jewelry counter, Tatiana. She was very helpful and new her product. Her customer service was outstanding.

Had to return some jeans that I mistakenly bought thinking they were another pair. I didn't have the receipt so I thought I that at best I might get some sort of credit but I wasn't expecting anything. Got a full refund to my card and I immediately bought another pair that was actually right for me. I will gladly continue to shop here just because of how easy they made it to correct my mistake

Nice and supporting staff helping patiently to chose every items on the display. Sometime later we had an change of heart and the staff was able to pick the preferred item. With Macy card we were able to get additional discount on top of current offer and it was around 20% further of the discount price. Good choice to visit while planning for an gift/gift card option. #HappyShopping

If I could give this place zero stars I would, everyone there seems so miserable starting with the manager (Angel) he was not helpful at all despite my best efforts. And I got a major attitude from (Marlene) at the At your service station. Never have I been treated so poorly in a Macy’s. Not professional at all and it makes Macy’s really look bad because they represent Macy’s.

While I'm definitely not a department store shopper per say, Macy's has always provided a consistent and overall good experience. The store was clean and well stocked and the staff was helpful enough but their point of sales system was a little antiquated resulting in a slow purchase process. Still, it was a way better experience than most of their competitors

I understand that brick and mortar locations are suffering due to the growing popularity of online retailers, but this store is not helping their survival by never picking up the phone when customers call, their customer support not responding to address issues, and management at the store not taking care of customers issues with products bought at the store

We were at macys at Bartom Creek Mall, in the cosmetic and lotions department, the lady who attends us was amazing, her named is Maria Villegas. All the tine we spend with her she was great, gave us advices on what to buy. Also she did a make up test on my mom and she looked great. She told us that it as her last three day cause she's moving to Nordstrom.

I normally buy everything at Macy’s, but the shoe clerk at the little Finish Line here is the worst I’ve ever dealt with. He’s not friendly or helpful with customers at all. He just watches anime instead of helping customers and then is rude if a customer interrupts his show with questions. Definitely buying shoes & socks elsewhere

Ms. Kim is the sweetest Lady. She helped my Mom and myself get our necessities for my daughter's wedding in the hosiery department. She sure can move fast between the register and the dressing room. I only wished someone could have helped her but she was a trooper and handled it very well. I recommend Ms. Kim highly to anyone!

I went I’m not knowing what to get, Angelina was more than helpful. Was very patient with me as I am very particular in what I’m looking for, as I’m sure we all are. Thank you for your time, told you I would leave you a good review I just don’t say things to say them. Appreciate the great customer service, enjoy your weekend!

Would definitely come here at Macy’s at Barton Creek and ask for Maria Villa Cortez. She recommended the best men’s perfume and know how to do make up so well! She speaks Spanish and English perfectly just in case y’all are having trouble. She’s moving to Nordstrom in a few days so hurry! 10/10 best experience ever!

The clerk was super nice. She assisted us with getting the sizes that we needed for different shoes. I am very indecisive and would understand if somebody was not patient as I try close to a million pairs of shoes.. she was nice every time and made my shopping very much enjoyable with her great service. Loved it!

I love walking in on sales This place wasn't so crowded, clean and friendly definitely mask present. First time in this location loved the move around room inside. I was able to find a 12 piece comforter set on sale for $38 tax included you can't beat that lol I have sense joined their website! …

Went looking for a white opaque blouse and found 3 lovely options! Definitely bought more than I came here for! However, my friend needed a nice outfit for a dinner in size XL and came out with no luck, hence why I have it 4 stars - win for me but not for her, and that's no fun when you're shopping together.

One & only my favorite Employee Mr. Larry. He's ever best employees at this place. Very nice humble & cooperative. Best ever customer service. Only due to his customer service I love to visit this place everytime. I would love to refer my friends & family to visit Barton Macy's & meet Mr. Larry.

Nicely stocked, easy to compare items, and great service from a human in America, imagine that warm, personal shopping experience! Customer for decades, glad to see that Macy's is trying to find an enjoyable and efficient alternative to the cold world of online shopping, which I do plenty of.

Great clothes at good prices. I bought shoes, shirt, pants, suit jacket all for A little under $400. The original total was $800. The sales clerk, I think his name was Larry was awesome Really enjoyed coming here and will probably be back this weekend to get my wife some clothing. …

We went in for a new pots and pan set and had a fantastic experience. Not only did I find the perfect set but the manager carried it to my car because it was pretty bulky. Add to it that the cashier was so helpful in helping me find the right gift for my sister and I was one happy girl …

I was visiting from Miami and stopped by this Macy’s while in vacation in Austin and received the best customer care I’ve had at any Macy’s by the selling specialist Dominique Hernandez. He truly is an asset to the company and went above and beyond in helping me and my mother.

If you are starting a registry this place is great!!! They have plenty of sales through out the year!!! Anne helped me from start to finish. My wedding is over and she is still helping me. She is awesome and super sweet! Highly recommend going when she is working!

The worst customer service ever. First they don't answer the phone for any department. Then when I finally get a hold of someone she is very rude and says to check online. Which I already did that's why I was calling but she didn't want to listen.

Very simple question. Are your fitting rooms open. Easy question. I shouldn't have to be put on hold for 6 minutes and then be disconnected. I've worked in retail and food service since age 16. There is NO excuse. Someone should answer the phone.

MACY'S Barton Creek was disappointing.. Macy's Domain was more than I could have asked for. An hours shopping at Barton yielded zero ... zip! 1/2 hr at Domain and I went home multi-item happy and satisfied. Very service oriented, accomodating

Went into Barton Creek Mall today at 1:20 p.m. looking for a Sealy hybrid mattress on sale for about $650 w free bed frame. The saleswoman, (petite frame w blond short hair) told me the only thing that qualified for a free bedframe started

I did purchased a Christmas tree online. I was told it's will be delivered in the next five buessnis days. However, I did not receive the tree! I called them asking about my tree? The said its has not been shipped yet. I ask to cancel my

It is a department store, it is big, it has tons of stuff you need and tons of stuff you do not need. Nice view of the city from the parking lot. All good here. They played Boston on the public soundsystem, that is always a good thing...

It is always a hot mess in this particular Macy’s. The shoe department sales associates are not helpful. When purchasing some clothing that needed to stay hung up, the cashier took them off the hangers and rolled them up and bagged them

The first time I got here on October 10th I interacted with a lady at the fine jewelry section, she was so awesome and welcoming, she called for the manager who was also very kind and helpful. Cudos to these two people ✌the prices for

DO NOT BELIEVE SHEILA in FURNITURE!!!!!!!! I thought she was thoughtful and helpful when I decided to purchase a couch for my home. I was able to get a sweet deal of 24-months interest free. But I returned the couch as soon as it was

What more is there to say. It is Macy's and if u have ever been to 1 u have seen them all? Well this 1 has good clothing and Houston style. Hope u find all of what you are looking for plus more, happy shopping and discount hunting!

Just love love love this store it's the best to shop for everything good price, and quality items. Customers service friendly. Beautiful clothes, and awesome smelling my favorite Estee Lauder perfumes. Definitely recommend 100%!❤️

The girl at the makeup counter was too busy to help my wife out. She was clearly annoyed when she was asked questions about the products in her area. She should probably get a new job where she doesn't have to deal with people.

Great store with everything you could need for the whole family. Loved the familiarity of a traditional shopping experience that was in person and not online! Very nice to be able see, touch and smell...had forgotten how fun.

Came in for one item (that they didn't have) but found another that was on sale that I couldn't pass up. There wasn't anyone around to answer questions, but I was able to figure out what I needed to know to make the purchase.

We were just strolling around and happened ipon Backstage, a discount area that has a great variety of items. We had not planned on buying anything but we couldn't resist getting a pretty duffle bag. We will return!

Macy's is a wonderful little shell of its former glory. It is the perfect place to have your standards lowered just enough that you're desperately willing to pay a thousand dollars at the neighboring Dillard's.

Love Macy's, they have really nice clothing and a great selection of high end colognes and perfumes. They sell my favorite style clothes like Lacoste and Volcom. Also, The staff is really nice and helpful there

Now this one reminded me of the Macy’s in NYC! Very trendy with a lot of great sales! The customer service could improve a bit more, however….Smile! My books are my best comfort on a trip… they never leave me..

Best experience I had was with the stylist Angel. He helped me find everything I needed and more. I really enjoyed the energy he gave off it was like shopping with a best friend. I’ll definitely be back soon ❤️

Manager Mario is rude, condescending and does not honor dress prices that he says are "misplaced". They seem to always "misplace"items and are not organized at all. Take your money elsewhere!

October 14th Hystorical solar eclipse in Texas .2023 Don't miss to get you solar eclipse glasses at our location at Rivercenter mall located on the 2nd floor by the escalator.

Kavitha chinta sales representative is amazing knowledgeable and extremely helpful thank you kavitha we will be back you made our experience very very nice. Thank you again

The Best Shopping is At Macys* At Barton Creek Square Mall in South Austin Texas Good Staff And Slections And Great Sales So Shop At Macys* & Toys R Us And Save And Enjoy

Oh boy this place is full of stuff with very nice items and ready for holiday season, prices are little higher than I expected because I was visiting from New York

They actually had their clothes chained to the racks. In order to try something out, you needed to call a rep to unlock it. Freaking ghetto. Skip this store!

My wife and I went to Macy's in Barton Creek 07/09/19 at approximately noon time. According to my wife when shopping for woman clothing a middle aged woman

Really nice mall. Great stores. Macy's was clean and organized. As a secret shopper I have to rate this store 10/10. Great job.

First time to this mall. Sad some stores are closed. I found Macy's had a nice variety of goods. And was clean and I enjoyed

I had great experience with Rylee, she was super helpful and got great knowledge! I will come back to Macys soon

Please put some paper towels in the restroom, oh my goodness. A lot of mama's shop at Macy's, we need paper towels.

My family and I had fun here. We found shoes on sale and walked around the mall afterward. The place was clean.

Kids department is super small. But it's not there fault. But they have big name brands for the kids.

Yes, my quilt was on sale was so happy to get the 55% discount. - thank you Jose at the register

Great store good customer service need more people to work short of help in department …

Great selections and nice cashiers! My kids love that there's a Toy's R US as well ❤️

Meadow the Majestic Eastside Unicorn loved visiting the jewelry section of the store

Lori who works in the furniture and bed department is very RUDE and unprofessional…

Clean and friendly. Lots of good clothing options. Enjoyed my shopping experience.

Feels good to try something on purchase it and don't have to wait for shipping

Had a nice waffle maker on sale for only 26.99 before taxes 30.00 after taxes

Always nice at Barton Creek Mall; love the mall too, which is always clean.

A great shopping experience. Easy to find discounts on designer brands.

Toys r Us inside this location the toys are at really good prices.

Love shopping here for top quality clothes with reasonable price.

A good place to shop. Plus there is a toys r Us inside there

Great prices and a very clean store! Will atop here again.

Wonderful clothes and don't forget your discount coupons.

Not like before shopping experience same old stuff.

One of my favorite store...Always sales.

Too much to talk about. Friendly staff.

Great place. Easy access from parking.

Didn't find anything much as expected

Perfect place to buy cologne.

Very beautiful store!