Nordstrom's inventory is great and they sell quality items. That said, they leave a lot of room for improvement in their policies and treatment of customers. I stopped through last week for a tuxedo fitting for my upcoming wedding. I am a concealed carry permit holder and bring a concealed firearm just about everywhere it is allowed. After doing so for many years, part of my routine before entering any building is to check for posted signage regarding the property's concealed carry policy. Per state law, any business forbidding the concealed or open carry of a firearm on their premises is required to post in 1-inch letters contrasting with the background either a 30.06 (barring concealed carry) or 30.07 (barring open carry) sign that is clearly visible at each entrance informing of their policy. When I entered Nordstrom directly from the parking lot, I checked for signage and saw only a 30.07 sign, which are much more common than 30.06, informing that open carry was not permitted. I proceeded into the store, enjoyed my appointment where I picked my wedding tuxedo, and then went through the store and into the mall for a short while. Upon returning to Nordstrom (it was the most direct route to where I was parked outside) I was confronted by store security no more than 5 steps after I entered the store. He loudly inquired if I was carrying a firearm and when I told him that I was, he grabbed my shoulder and told me I had to leave. On the way to the exit, I informed him that I had checked for signage and suggested that their posted signage was not up to code. He incorrectly stated that possessing a firearm in their store was a felony (it would only be a Class C Misdemeanor if they could prove that I intentionally disobeyed their signage and then refused to leave after bring informed). I understand different stores have different policies but the way this was handled was poor to say the least. I had already been in the store, established that I was a paying customer and clearly was not a threat to anyone, left, and then was simply walking through on my way to the parking lot when they caused this commotion. When we reached the entrance/exit, I pointed out to security that the 30.06 sign was all the way on the other side of an entrance with 4 separate doors and was clearly NOT visible from the door through which I had originally entered. Further, I checked other mall and store direct entrances and discovered that Nordstrom was the only entrance to the whole mall attempting to forbid concealed carriers from entering. I noticed a manager observing my interaction with security who seemed to tail us through the store on the way out. I assume this gentleman may have some political bias against what an armed citizen represents as he seemed very satisfied with himself and what he had initiated by having me thrown out of their store. I have been a customer at Nordstrom for many years but will not continue to support their business if they will not support a customer, who is minding their own business, in their constitutional right to self preservation. It is their responsibility to post the signage as dictated by code, which they did not even come close to accomplishing, yet they were happy to tell me why I was in the wrong even after pointing that out. Just a reminder- 3 weeks ago an armed citizen who was "unlawfully" carrying in a mall in Indiana stopped a mass shooter 17 seconds after the shooting began.

Yesterday my wife and I were doing some shopping and we were in there for the better part of an hour while wearing clear plastic face masks. After we bought some stuff at the baby section, spoke to half a dozen or so staff members between that area and the cosmetics/fragrances I went to look for an open register to purchase another item. Well, an older lady who worked there decided to intercept me in my pursuit and tell me that my mask did not meet their “company policy” and asked me in a not so polite way to leave. Confused I asked why and what their policy is... she said that my mask did not create a seal at which point I pointed out that her mask didn’t either, to which she then became more confrontational. I promptly tossed my merchandise on an empty counter and went to find my wife and daughter. After telling my wife that I’d just been told to leave because our masks (we use the same kind) weren’t up to snuff, she decided she’d like to return the merchandise we had already purchased as a way to let them know we thought they were being unreasonable. To which a manager was called, security was called and several staff started to hover around us. They continued to escalate the situation, insist that their mask policy is clearly posted (it just says to wear a face covering), to which we pushed back that we were wearing face coverings, told us we couldn’t walk around the store to keep us contained, etc. The staff was making insulting comments (towards my wife mostly) and the manager continued to be condescending and rude. After she processed our return she told us to “get out”. Now we’re fairly reasonable people and had the initial employee who started this approached with “compliant” masks in hand, offered them as an alternative and wished us well in our shopping experience, none of this would have happened. If your company’s mask policy is more stringent than the norm then it should be clearly posted and unambiguous. I would also recommend some training on how to approach these situations without getting defensive and escalating them. We won’t be returning to this or any other Nordstrom’s again.

I went to this store to purchase a men's cologne I had in mind. I was immediately greeted by Tina and she was very nice. Unfortunately, I was stuck between two colognes so she had me spray both options, one on each hand. I stated I would walk around to let the scents settle. I came back an hour later and was greeted by another rep Christina B.; Tina was on lunch. Here is where my bad review starts. Since I came in knowing which cologne I wanted , I felt like Christina was just making the sale and not providing me any customer service experience. She didn't even wish me a good day or thank me for shopping. When I tested and asked which of the two she would like, she responded "I have 7," and then proceeded on bragging which colognes smelled good on her. I had to redirect the conversation and clarify which she would recommend on a man since my question got to her head. I will not be coming back nor recommending anyone to purchase expensive items here because I am a strong believer in exceptional customer service when shopping at high end stores. I will continue my expensive cologne shopping at Neiman Marcus and drive the extra 20 miles. By the way, two of the complementary gifts were filled halfway by her which is ridiculous. I'd rather not have the gift at all if your employees are that stingy with Tester quality gifts. Trans# 7308 Store 731 5/22/2016 Raul

Jane in order pick up and returns was extremely rude and confrontational throughout my entire return transaction. She just stood in front of me aggressively stating that they couldn’t resell the unworn jeans, stating that they couldn’t help me, and pushing my items back to me. She also accused me of lying about purchasing the jeans at their store. Jane did everything she could to be condescending instead of helpful. Thankfully there was another, younger woman, who was polite and helpful despite Jane’s outbursts. Together, the younger woman and I figured out my return issue and I was able to complete the transaction successfully. It merely took a bit of patience and excellent customer service. Something Jane could not offer. Thankfully the remainder of my time in Nordstrom was pleasant since the topshop girls were super kind and helpful.

The customer service here doesn't line up with the high bar I've gotten used to at other locations. One of the biggest reasons to shop at Nordstrom is the famously generous return policy, right? But if they can't make the profits back re-selling to someone else, then this location will no longer accept your return. Even if you've made similar returns at this location before with no questions asked. Even if you used to work at Nordstrom and know that it meets the return policy requirements. Even if you call the customer care line and get confirmation from them that it meets the return policy requirements. Looking through other reviews, this isn't an uncommon returns experience for this location. I'd recommend trying other retailers or Nordstrom Domain over this one even if it is out of the way.

Jarvis and Elias were the two gentlehumans who helped my friend and I in the shoe department. I'd always loathed going to the mall, but since there was a wedding trip coming up to St. Thomas Island, we didn't want to leave shoe-shopping to the delays (and possible disappointments) of buying online. Jarvis and Elias made the experience fun and personable. I felt welcomed and every question I had was answered promptly. They also went the extra mile with getting another staff member, who was an expert with shoe care and modification, add extra sets of holes in my friend's shoe that fit *almost* perfectly before their help. Now she's super happy, I'm happy, and I hope to see them next time I come back!

Customer service at this location suffers and continues to decline. Returns have become increasingly stressful and difficult with visible annoyance shown by those doing them at the register instead of at a customer service desk. I asked if a shirt was in stock and was told to go ask someone else, they pointed to the dept.and I was left to my own devices with no help, no escort or connection made. Between no one wanting to do returns and being sent on a wild goose chase to find a shirt, it's disappointing given the standards I thought were true for Nordstrom. I'm going to strongly reconsider the time and money spent here.

I had a wonderful experience in the cosmetics area I ended up spending $300 but have never looked prettier! I didn't get any makeup but I got all skin care and oh I also bought a really nice ring and it is so sparkly! They also ship for free and you can exchange at the store for free so it makes it really awesome and easy to buy things online. So far I've had a wonderful experience I'll let you know after my next packages arrive. You wouldn't believe it but it's 3 days late because Train derailed I saw that on the UPS tracking explanation and figured if that was an excuse that would buy em a couple days

What happened to Nordstrom’s Barton Creek? This was my go to store for a date night or event dress? It’s been 3 years since I have gone dress shopping and we immediately went to the place I always found something, was always helped and was the best staff. I am heartbroken to see how far it has declined. I walked the whole women’s clothing floor, not one single person even acknowledged me much less asked if they could help. Considering the dearth of quality that I saw on the racks, I guess Nordstrom’s has changed who they’re catering to as clients. I’m very sad.

Unfortunately my experience at the Barton Creek Nordstrom has not been the same as other Nordstrom stores. This one is unclean and in disarray. Shoes and shoe boxes laid out with no one around and the staff was not busy. The customer service was lower than average and unprofessional. The staff's knowledge on the products they sell was poor. I look to them for recommendations, expertise. The selection feels like a Nordstrom Rack rather than regular Nordstrom. The only perople that exemplified excellence were Mary Dugas and Philip in mens.

So disappointed, i’ve always had great experiences shopping at other locations, but the employees here are improperly trained and condescending. Would not approve an exchange for a smaller size of a pair of shoes purchased less than a week ago because they looked “worn” and “beaten up”, the shoes in question were golden goose’s and are literally meant to look like that. Had to go through 3 different hoops to get the same answer. Did not want to be a karen, so we simply left. Will stick with any other location or online only.

Unfortunately the store has gone downhill. Used to buy most clothing and shoes there due to great service. Had a pair of To Boot New York soles split after a few years. Went to the store and sales person was dismissive and uninterested in helping at all. Just sort of shrugged and said yeah that can happen and we won’t warranty them or help. Very disappointed - have bought many high end shoes there and the wife even more. I guess from now on we will go online or to another retailer that stands behind their sales.

Frank Rodriguez in the kids department was a huge help in finding my daughters the right size jackets. I was shopping without them and trying to match brand sizes to what I felt was their actual size - he probably saved me at least an hour of wandering around/guessing. I had to return and exchange some other items later that week as well and he made the process super easy. It’s people like Frank that create the “Nordstrom experience” and why I continue to shop there instead of Amazon or other department stores.

I have always loved this store, especially the shoe selection. The store is always clean and well organized as well as well staffed. Someone is always available to help. That being said, customer service is merely okay. Employees have a been prompt and courtious but none I can say has been overly eager, upbeat or friendly. Shoe selection hasn't been as diverse in recent years, either... especially for the Austin market. For those two reasons I give it only 3 stars.

This place sucks and so do the employees in the bag department. I bought a designer bag 1 1/2 ago and never used it. Everything is in perfect condition it’s just the amount of time that it’s been. The lady claimed that they can only take it back within 30 days, however, I have only known Nordstrom to advertise unlimited returns. I was never told about this rule once. It seems like her and her manager lied just to avoid this return. Trashy Nordstrom location.

I like to get some perfume there and the price difference from Macy. Macy, the price is more expensive than the online. It surprised me. So I need to change it after l bought in Nordstrom. Nordstrom, I got Suki always sweet try to help me the 1st time and until now. I trusted her because she gave me a good deal. If you guys are there looking for her and you will be happy, not mad if you ask a lot of price. She is happy to sell....

Me and my husband were sampling colognes when this man began saying that my husband was attempting to take the tags off of the sample bottles. My husband then buys the bottle he was looking at, and the worker continued to follow us and insist he was trying to trying to steal. This interaction was very unprofessional and very prejudice. This man should be fired and should never be hired as bootleg “security guard”

Shopping for my first grandchild was super exciting and the gentleman (no name tag) was so very helpful. Even though it was closing time, we were not rushed or reminded about store being closed little while later. We had a carry out service to our car by the same gentleman. Purchased car seat. I Recomend the store, will always shop in there even is out of my way. Thank you for great service!

I recently bought jeans in the women's department and had a great time. Nicole is the BEST sales personnel! She was so helpful and cheerful it made the experience so great. She was attentive the whole time and helped me find the best pair (DL jeans). I remembered it's employees like her that make me choose Nordstrom! If you're in the women's department keep an eye out for Nicole!!

I needed a dress for an upcoming wedding and I had never been to a Nordstrom before so I thought I’d give it a try. I was immediately helped and shown around the store, was asked my personal style and was overwhelmed by the genuine care everyone provided. Hope took such good care of me and went way above and beyond to make sure I found a dress for my event. Thank you SO MUCH!!!

All the staff here were so nice and helpful. And even tho they work on commission, NOT one of them was pushy. That is a sign of good management. Frank, Maria, Patrick and EVERYONE i spoke to on the first floor were outstanding. Even the folks at the Nordtrom Coffeebar were great. Next time i will see if the second floor folks (and cafe) are up the the same standards

Extremely dissatisfied with the suit purchasing experience. The tailoring was just done very poorly. I was able to trade it in for a second suit and again, bad tailoring. The sales team made it seem like the suit would fit well then it gets tailored and they act like nothing can be done to fix it afterwords. If you are looking to buy I suit I’d suggest you go elsewhere.

Dana in the women’s section helped me for over an hour pick out my whole new summer wardrobe. I told her my size and style and she nailed it! As I was still browsing, she put together outfits and had them waiting for me in the dressing room. Such a neat touch! I ended up buying majority of the pieces she picked out. Will def be coming back to her for my fall wardrobe.

I absolutely love to shop at Nordstrom, but today at Barton Creek was one of the worst experiences. There were 4 gentlemen working the women's shoe department, and they all decided to have a conversation between the four of themselves and ignore myself and all other customers in their area. I would have spent a lot of money, had they even acknowledged me and my sons.

I just recently started going to Nordstrom for my perfumes and some makeup. The ladies in that area are so knowledgeable and nice. You can test almost anything. They will even provide you a tester to see if you really want the item. The best part is they aren't pushy and won't run you down for the sale. They want you to be comfortable with your decision and purchase.

I like their cafe because it's relaxed and the menu items are not too bad. For example, the Nicqouise Salad is superb and their pizzas are freshly made. What's really cool is that they will let you customize your pizza a little if there's something that you don't like. Lastly, they even give you a little chocolate mint when you are done eating. A nice treat, I say!

The store itself is wonderful as are some of the staff but watch out for a little monster named "Kendall" that works in the accessory department.. she basically has a God complex (the little narc) and told me to my face that she chooses who does and doesnt get a refund in her Department. Pretty sure that's not Nordstrom works nor is it their return policy.

Nicest sales team at both the Clinique department (Sandi) and in the purse department (Michael), as I was purchasing items for myself and for the holidays. Both sales associates knew their items from the department. Scored on Clinique sample gift items as I spent enough to qualify for FREE items. Thank you, I’ll return for some more shopping ️

Honey and John in men’s shoes helped me and my husband today with men’s shoe. He is very hard to fit. They were incredibly helpful in finding the right shoe and helping with adjustments so my husband could walk out of the store feeling comfortable in his new shoes. John gave B’s old shoes a complimentary polish. Both pros! Thank you Honey and John!

Very spotless for a store established in 1901. Easy return kiosk at door also pick up online purchases. Looked at dressy/casual pants, couldn't decide on color on T-shirt. Appropriate seasonal stock although few XL or L. Great ideas. Visit Target for flowery dresses as t a reasonable price or Nordstrom for pricey flowing flowery dresses. BOTH!

Very helpful employees! I had to process some returns that I ordered a while back and the employees spent time looking through my account history to find my specific order so I could return the items! Thank you! This store also has a wonderful shoe department with some really cute shoes on display! I wanted to purchase half of them

I don't shop here regularly but have been going off and on for the past 15 years. The merchandise and layout may change but they have the best customer service and return policy in the industry. The bathrooms btw are always immaculate btw. It matters. We've also used their personal shoppers and have had fantastic experiences!!!

I can’t shop in peace at this store. 5 different women came up to me asking if I needed a fitting room within 8 minutes of me shopping. They didn’t ask if I needed help, didn’t ask what I was shopping for, didn’t even say hello how are you… just that they wanted to get me a fitting room so that they could get their commission.

Staff are extremely friendly. The store itself is relatively clean and well kept... Except for the kids shoe section. That part was gross. The blue chairs are faded and brown. There is crayon everywhere and the carpet is stained. Selection isn't very good, either. Come for the clothes, but get kids shoes somewhere else.

Absolutely one of the worst places to work for. The bistro. Frozen pizza dough, frozen farm salmon. No pay as of 5 weeks of being employed. No training. Just an ipad for a teacher ,during lunch rush. If you don't care to work properly and want to always be behind the 8 ball, this company is for You.⁉️ …

I cannot say enough how pleased I am with Nordstrom every time I shop there. I do not like to spend a lot of time looking for clothes, and I am always able to find everything I need quickly in Nordstrom. The quality is good, and the service is superb as well. The customer is always treated with respect at Nordstrom.

The gentleman who helped me find a pair of dress pants was very pleasant, helpful, and knowledgeable about the department's product, and color options. He didn't have the particular pair I needed in my size, so he ordered them for me and had them shipped to my house. They showed up promptly, and fit perfectly.

Yolanda at this location has the best customer service! She is genuine and friendly. I can’t say that about another employee in the same section (lingerie) but Yolanda came to the rescue and helped me pick out a bunch of new items. She was very attentive, authentic and caring. Thank you, Yolanda!!

It has lovely merchandise for me to buy. Their sales staff is par excellent. They go beyond what is required of them. They are friendly, extremely helpful and when I leave the store I know that they have gone the extra mile for me. Their stores are the best, anywhere. My best to them, Penny waren

I've been going here for years. I am not very good at picking clothes for myself, and I don't have an unlimited budget. The sales staff here doesn't push you to things out of your budget, and they are honest about whether something is working. I've never had a bad experience in any department.

I'm not a shopper, but I needed a dress for an event. After spending what seemed all day at the mall, I found beautiful and a unique dress. It was the only one and it was smaller than what I needed but ended buying it anyway because it was so different. And the price was better than expected.

Great products, knowledgeable employees properly trained within their specific product lines. Friendly and helpful employees willing to "point" you to the proper departments! Clean and attractive displays of their offered goods. Best cosmetic product lines available, according to my mate!

My son walked in to get a gift card and could not get anyone to weight on him. No doubt because of his long waiste length hair. This man is a sound artist that works for many famous artist so never judge people by the appearance you may not like. I hope he never goes back. I sure won’t

Marissa was amazing!! She was so sweet and helped me when I couldn’t find a top in my size. Literally walked me all around trying to help me find another one similar to it. She was so kind, I had to write a review to acknowledge her. Marissa keep it up, we need more people like you. <3

I had the pleasure of meeting Josie and Lisa at one of the jewelry counters. They were so great to chat with and had some wonderful suggestions about gold bracelets. They were fabulous and really helped out! Love these girls! Thank you, Josie and Lisa! Appreciate your help!

Nordstrom is a great store, but I very rarely find clothes or shoes that are in my size or in a style I prefer. I've visited to find work attire - business suits/casual and nothing is appropriate or attractive. The only section that has attentive staff is shoe department.

The selection here is good but the sales staff is so all over you every time you take a brearh that I go to the Domain location instead. It's surprising how different 2 stores of the same brand can be. But the staff at the Domain is far superior and much less aggressive.

I like the way Nordstrom's does customer service even more than I like the products they carry (which are mostly above average to excellent). The staff always takes time to show interest and help with my shopping trip. And the Barton Creek location is no exception.

The staff are always so helpful. The store is organized and easy to find what you need. Wonderful selection of designer clothes and shoes. If you are hungry their cafe is an excellent stop, or if you just need a pick me up they have an excellent coffee bar.

Very clean for a store started in 1901. Taken care of the brand. High end clothing, nice threads, pay for $$$ the quality. Unique pieces such as a pinwheel vest which is part antique look. Overall, very very nice store yet I must go to outlet shop instead.

Nordstrom is one of the few stores in the mall with excellent quality customer service. Always willing to help, very personable, and very reasonable with return policies. I just wish they had more locations. The Galleria in Lakeway definitely needs one.

Ouuuu high price's. And when my boy moved a shoe just a lil the guy there made a look and moved the shoe the way he had it. But the lady at the perfume place was nice suggested a great gift for moma's bday. Came with a cute lil hand bag. She loved it.

Rude employees making fun of us because we were talking in a different language when walking by the makeup department. We do understand English and heard all your comments. So turned off from this store and will not be shopping here again.

Zoe at the Christian Dior makeup counter is amazing. Above and beyond customer service. And if you haven't tried the Dior Forever skin glow foundation yet, you need to. The absolute best foundation I've ever used, and I've tried them all.

The end to end CX (customer experience) was a huge surprise. I knew the reps were great with person shopping, but today the went above and beyond. Excited to try the app and rewards experience online. Darrnel was especially helpful

It was a pleasure working with Karess in the fragrance department. She was very helpful and just a beautiful person to talk to while suggesting different perfumes for my wife. Thank you Karess and continue to be the light!

They are happy to have you pick up your online order but then they aren’t open for returns. And apparently there is no manager working ever. Worst customer experience ever. The domain is a hike but it will be my new go to

Great place to go shopping for name brands on clothes & shoes & sunglasses & purses & well almost anything! My daughter works there & love how her & her coworkers always have happy cheerful attitudes at this location!

What a great experience shopping for self-care products. Shout out to Mateo who was very informative with my boyfriend's haircare needs. Thank you for your patience and recommendations. He loves his new styling gel!

High-end, good quality merchandise items. Clean and well lit, nice floor interiors, and that inviting ambiance to look around and shop. The staff at the men’s wear section as well as on colognes are attentive.

The gentleman at the Le Labo counter was absolutely amazing! He showed me some scent combos, their newest fragrance, and even gave me some samples! His customer service is amazing and I will be returning!

Exceptional service. Was greeting by a gentleman in the creed section, and he was passionate and friendly but not pushy. He guided me to the exact fragrance I was looking for. Thank you very much sir!

Nordstrom is great as always. Love that they have their own bathroom and a big selection of shoes. Shout out to Rex in the shoe department, he was so helpful, kind and comfortable to work with.

Plenty of employees, but don't the stores know that brides and bridesmaids have to buy their dresses way in advance of a wedding they can't wait for the next season to come in so late!

Mana in the makeup department is outstanding. It is so nice to shop at a store that seemed fully staffed with a very well trained staff. Their associates really make the difference.

Their kids shoe department always has great deals! We scored these Natives for $17(reg $40). The staff is super helpful and can order pretty much anything they don't have in store.

Had the best experience in the shoe department yesterday with Day! They surprised me with the perfect summer shoe. Grateful for their taste and excellent customer service.

It's so nice to go and shop again like we use to. All the stores have awesome people working there. I'm from the Rio Grande Valley and would definitely come back to shop.

I want to give a huge shout out to Suki at the La Prairie counter thank you for taking your time with me and sharing your education. I will see you again soon!!! …

Went in to get some Tom Ford cologne, and the person that helped me was totally awesome, and knowledgeable of the scent it was amazing. Definitely would go back.

The service was impeccable! The store pristine, but be prepared to pay! The prices are high that's for sure! I got measured for bras, bought 2 for right at $150.

Sharon at the Charlotte Tilbury counter is the absolute sweetest- so helpful and kind! Go see her! Love the friendly customer service Nordstrom always provides

We had an excellent shopping experience here. They were having a good sale on shoes and I got a wonderful pair of shoes. The service was excellent.

I used the alterations department. They were very fast, affordable, and effective. It was a smoothe process, I will use them again.

I used to get so excited and want to try a bunch of beautiful things on there. Not even tempted this time. The bathroom.was clean.

Easily the worst Nordstrom i’ve ever been too. And I never in my life thought I’d have something bad to say about Nordstrom. :(

We love Nordstrom store always have great service Denise was very knowledgeable and very attentive to my questions

I love going to this store! The consultants are very friendly, they always help me find what I’m looking for.

Friendly and helpful staff. Jen in ladies was attentive. Kitty in cosmetics was knowledgeable and friendly.

Great quality merchandise and the staff wasn't to pushy and didn't hound or bother too much much.

Vivian was so nice and friendly, great customer service, this girl deserves a raise.

Sales associate marie is the best!. She found exactly what I was looking for …

Great place to shop, love the cosmetics. Very festive, love the Christmas music

Particularly love the E Cafe. Their lattes are better than Starbucks

Good customer service. Good product selection. Great location

Y THEY NEED TO CARRY BIGGER SIZES OF SHOE SUCH AS 12'S.

This is a big mall. I like it a lot, love the stores

Cleanest restrooms in the mall; nice place to shop

Very nice place, people. That Care about you.

I love me some Nordys!