it is a nice cool place for shopping alot of different products and items which we need and use (and some even on a daily basis)... the items they sell are pretty much of good quality, the staff on the floor helps and guides you and answers your questions to much of their knowledge and that's satisfying for me... but the problem I met up with and encountered after going around the shop and collecting all the items I needed into my trolley , was when I was at the tillpoint and had to pay for them... to my surprise the cashier told me the rules of the store is that I cannot buy the products/items without producing a Makro card first and unfortunately for me I did not have one... she showed me where and what I needed to produce to get one, but in my head I was like I really don't need one & realised how much of a waste of time i had wasted at that shop only for them to reject my money because of a damn stupid Makro card that I did not have... well unfortunately for them they lost out on making some pretty decent money that day from me and have now lost a potential regular customer because I will not be part of their stupid card carrying CULT member!!! I guess China shops will have to do now if here in South Africa they no longer need our money but need us to go around holding their shop cards for us to buy at their shops... We still got Spaza's too to buy our groceries from cause I foresee all these shops like Shorprite and Spar following suit as well in the near future... I wonder what it is about the issuing of these stupid cards to buy products, so money is not that important anymore, they rather say keep your money if you don't produce a Makro card first mm... something is coming in this world of economics and trade that we customers are oblivious too at this current moment!!! infact why am I even considering giving them 3 ⭐⭐⭐ review when they rejected my money after spending close to an hour inside their shop ... they deserve less cause I came out with nothing

Poor service and unhelpful and rude Staff. I tried purchasing an Alva patio heater, they only had the display item left so I offered to buy that. I have bought display items before and they have always been at a significant discount. However the salesman was quite insistent that any discount wasn't possible and quite rude about it. Went to speak to customer service, they called the manager then the same salesman I spoke to. It took quite a while for all this to happen. They then said the salesman is the only one who can speak to purchasing and get a discount. I asked to speak to the floor manager and they told me he is not on the location which makes no sense as that's the whole point of a floor manager. Every other time I bought a display item was never this complicated. Ended up calling Cornubia Makro and they approved a further discount over the phone. Came to the branch, manager was there and helpful. Ended up saving about R700 which is worth the extra drive. The service and staff in Cornubia in general was a lot more helpful, they even had the same issue where the buyer said they can't load a further discount since it was previously on promotion but the floor manager phones and smoothed that up which proves this branch could have if they cared to let me speak to any manager or tried to help me.

Makro Online service has no structure, Online shopping should be a convenience and this is not at all. order confirmed 26th april , tried to deliver 8th may I pay'd for my goods which I ordered a week and a 1/2 before a big race event, The order was for race food, energy bars, nuts, rehidrate ect for a 12 day cycle even i was set to go on. Makro said a 3-5 day delivery schedule which would be well before the time I leave, in the next 2 days 2 items were no longer available for my order and I was said to be credited , The delivery date was then further extended a day before delivery and I accepted their extension. they then further requested an extension but this was a Friday and required the goods for the weekend for my 2 week journey. I phoned in to cancel my order and explained the situation, they STILL arrived on Tuesday the following week to deliver my goods but I was already on my 2 weeks adventure, i bought my stuff elsewhere that Friday, Absolutely no structure. Complete failure on all levels. The reviews speak for themselves #MAK4530876 I have been waiting for my refun since April 2023, it is now July 2023, No amount of emails nor phone calls can resolve the issue. Nobody responds, nobody updates you. Extremely Disappointing service,

What's sad is last week I gave you 5 stars, but today because of your un trained stuff I feel like changing it to less than one. I bought the charcoal/ briquettes which says any 3 for R100. The discount didn't go through at bulk tills so I pointed it out to the cashier who then refused to call for any help and said if I want I. Must go get the sign and show her. I got the sign then the supervisor and cashier stood there for what felt like forever trying to telle that any 3 ment any 3 of the same kind. I have been shopping with makro all my life between 30 to 40years. Please correct me if I am wrong,.. But When I see a sign that states 'any' fixed quantity of the items,.. its means any mixed however I like... It's extremely frustrating dealing with your staff who choose to argue with and old customers instead of asking for assistance from someone who actually knows their job.

Setup is very familiar, it follows the "standard" Makro super Store setup. The aisles do have information markers that make it possible to do quicker, more focused shopping. Assuming you don't want to mosey around and be tempted by the wide range of goods. The staff can generally be categorised as shelf Packers, rather than shop assistants, except in specialised areas such as electronics and fitness and health. In saying this most are quite willing to help point you in the right direction if needed. Parking is plentiful and the car guards generally pleasant. Prices are often better than in the standard chains, but the advice remains, shop around, there may be something better closer. Makro delivers what it promises to deliver, bulk shopping at a fair price.

I placed an order on 24 November and up till now I haven't received it. The last I've received any communication was on 27 November, to say that my order was packed and waiting for it to be picked up by the courier. I've called so many times and I was told that they would escalate the matter. I was told this twice and on Saturday I phoned and a lady from the online department at the Amanzimtoti branch told me that my order was picked up on Friday and will be delivered on Monday. Yesterday I phoned the call center and I was told that my order was still at the store! I don't appreciate being lied to considering that my order was for a large amount and I am waiting for so long.

Went to buy food and house hold goods today 10/02/2023, prearranged during week card active, on entering store male customer care confermed balance, filled trolley, proceeded to pay and at till 2 swipes declined, went to customer care she said off line problem keep swiping to go through, swiped once more till lady called superior who went with me to in-store customer care and told her to call head office custom care to sort out the card problem who did not even try said point blank she can't off line, the supervisor said the till piont are all going through, traveled from Margate to amanzintoti for there specials.

Nice environment to shop in. Effective and efficient workers. Aisles well laid out. Friendly staff. The only problem observed now is the amount of sales guys and girls running around the store, wanting to sell funeral covers and makro credit cards. Their presence is too overwhelming on customers.No social distancing, they invade your personal space in the store. They need to be orientated about all Covid 19 precautionary measures. It's not about mask wearing alone. They have to maintain social distancing when interacting with potential clients. Please, this needs to be addressed fast.

I hate going there. Today I went to the tech area. There was a tillpoint island and inside were three makro ladies were having a conversation. I didn't expect them to drop what they were laughing about right there and then, but after a minute or two I said to my wife that we should leave as we were not going to be served. Not one apologised or attempted to help us. They just turned their backs on us and continued their conversation. I suspect we were chopped liver to them. We're never going back, especially since this was not the first time this kind of thing happened.

I liked the fact that one of the employees went to get a trolley for us when we decided to purchase 10 plastic chairs. The cashier was also incredibly helpful in helping pack the chairs onto the trolly after several were unpacked to try and find a barcode to scan. The staff are in general helpful and assist you with whatever you need - from finding items in the large store ,to loading them and getting them through the till. And the bonus - even the car guard helped us pack the chairs into our small car which took a little muscle and humour.

I purchased an Air frier online on Saturday 06 August. Everything went absolutely swimmingly fine until it was collected by the courier company Dawn Wing. Having had a previous catastrophe with them, my heart sunk!!! True to previous experience, my Air frier disappeared!! Down the same rabbit hole my previous order transported by them? I contacted Makro to follow up and was given care and superb service from Natasha Abrams. Natasha, thank you for expediently resolving this issue, you certainly are an asset to Makro ‘Toti!!!

I paid for my online order on the 9th Nov 21,until now,I haven't received my order..been calling since the 7th day of not receiving it,no one is helping,they all will tell to hold the line they checking,or they'll get back to me..this is so unprofessional,I call everyday..even now the lady said she'll follow up with courier,and get back to..but I know they won't,I asked for the manager and was told to hold!! I'm so disappointed aaaaah I'm mad as he'll!!

As always.......a pleasure to shop at Makro. Sufficient parking and car guards that are helpful and attentive. Makro is always fully stocked and the specials are great. If there is a product that is not available and you request it, the staff member calls you on your cell and informs you when it is available. Realistic returns are a breeze. The staff are awesome, friendly and very helpful. Thanks Makro Arbour Crossing for being such an awesome store.

Rating in particular for the salespeople. Not the store this branch is brilliant clean tidy convenient well set up and looks the part. Salespeople are lazy busy chatting in groups had to walk up and ask for assistance regarding a tv. Thereafter a kitchen salesman Armstrong in particular was untidly dressed half his shirt in his pants other half out top buttons open. I managed to buy my oven but was rushed through it nevertheless got what I wanted.

I want to thank a store manager and Security personnel who found my lost phone. My wife forgot her phone at Gym section in the store and the manager took it to security officers at the store and when I came just looking for it, they told me they found it exactly where she forgot it. They did security check to ascertain if it really belongs to my wife then handed it over to me. I thank you guys for Ubuntu you shown me. God bless you

Very long queue to enter at 9h00, inside the store was ok, though very short staffed. Queue to pay was even longer, but bearable. But, at the till i pulled my mask lower to speak to the manager Liezel, she was rude, stating i will not speak to you until you put your mask back on, put your mask back on, put your mask back on. She was more than 1.5metre from me. I don't mind her telling me that, but barking it??? So not on!!

Was good... had to wait for a long time for the attendant to look for yhe case of brandy that I wanted, only to find out in the end that there was none in stock. However I was super impressed with his energy and efforts in trying to find the stock. He was also very respectful and kept reassuring me everything he past by me in his effort to find my buffelfontien brandy. He was good . Thank himagain for me.

I am devasted by how I was treated at this Makro. I've gone to the staff a day before regarding a product I wanted to return which the one staff member told me I would be able to be refunded. Only to be told once I brought the product in that they refuse to refund me. I have been a Makro customer for years but it brought me sorrow that customer service has declined so much. I've lost my trust in Makro

Very busy but queue management was good. The cashier was very pleasant and helpful by doing the packing himself. Reasonably good specials. One doesn't often see the butcher at these large stores, Makro Toti butcher on the floor talking to his potential buyers. A very pleasant young man and very helpful. Prices are reasonable and the meat looks fresh and well presented. Recommend a visit

Clean friendly store. Usually do my monthly shopping here. The store has almost anything you might need for a home or small business. Only thing I dislike it the queue's . Really think with all the technology around now days, there should be a quick and easy way to check out all you buy. Really think all Major stores need to invest in a better check out system.

Shabeer assisted me with the purchase of a television in a very professional and friendly manner, he is a wonderful person who deserves recognition for his excellent customer service. Shabeer deserves more than 5 stars; the lady where payment was made was however very surly and not interested in what she was doing which is why my overall rating is 4 stars.

Worst retailer to shop @, staff always have issues with customers to the point where staff hate their customers and they are not afraid to show it, i walked in happy and walked out angry and miserable. Management is never around, not surprising, typical 3rd world retailer managed by 3rd world management with 3rd world mentality and 3rd world staff.

*2018/05/05* Cashiers Prefer to have full in conversations with each other instead of paying attention to the customers. Express queue takes longer then the standard queue. If I could give no stars I would. Decent range, lacking cashiers at times. *edit* security has a chip on their shoulder. Won't let you go back to collect pamphlets.

Staff is standing there not emphasize social distancing to customers. At food aisle staff is not keeping social distancing. As customers I felt we not safe. At the till lines, staff is not vigilant enough as customers we do what we want not even keeping safe distancing. I was at the store twice today within 4hours still no improvement

Makro is great as always, but getting swarmed by 5 to 6 sales people trying to sell you a microwave oven that I didn't even want to buy is a bit much, it is very intimidating. Staff could use some better training in this regard. Won't be visiting this particular Makro again. Unfortunately I went to Game instead and got a great deal.

This is a Big Makro store. Lots of parking. Busy store but lots of Till points. Fresh produce and meat at this Makro, really nice stock and isles seems wider, plenty staff to assist. This is a newer store and really kept in pristine condition. A pleasure to shop here and their trolley s are in excellent condition Highly recommended

Don't bother using their online collections department. It took me almost 40 mins to collect my item yet I was second in the queue. Not sure what all the staff do there, but assisting customers ain't one of them. Rather disappointing. I should have rather just bought the item from Takealot and have it delivered to my door...

Every product available. Returned to store today to do my Vodacom upgrade and received new device and R4500 Voucher deal . Speak to Clinton for best deals !!! This guy Clinton is very methodical and dedication to the store and clients well received. Remember Google is the best thing since bread came sliced.

Tried to call the store to get a friend to pick up my online purchase. The store no also goes to call centre. The call centre automated call tells you about when her grandmother was she born when she died how many children she had etc. I needed to give my friend a answer quickly. That was extremely frustrating.

Love the extra space, lots of covid regulations followed and added safety of sanitisers at all till points. Tellers are always sanitizing as well and a good system to ensure store isn't crowded. Lots of awesome specials and no out of stock dramas. Thanks for the awesome safe and friendly service.

Lots of parking. Not crowded even though it is month end. Good prices. Helpful assistants. Only problem is the discount can't be seen when paying so you don't know if Makro made a mistake in loading at the till point. Wide variety of products. One stop shopping. Fresh fruit and vegetables too.

Bought a MI 4K stick from them less than 1 month ago. It started over heating and rebooting. I then took it back to get a refund as it does have a 12 month warrantee and they tell me they have to book it in. Less than 1 month and they won't give a refund. Ridiculous procedures in my opinion.

couldn't try on clothing.was told to take it home and try it on and bring it back .that is ludicrous. so taking items from a sanitized shop and then returning it because it doesnt fit is a massive concern of bringing the virus back to the store after contamination. makes no sence at all.

It's a Makro, big and quite busy. Lots of parking which is always a good thing. Just wish the Makro group would come up with a better system for the till slip checking at the exits, it's always crowded and chaotic. The new card payment isle/till works great to move the queue, nice idea.

Makro Toti is a pleasure to shop at... plenty of parking etc. They hold a wide variety of everything.. we were extremely happy with the service at the kitchen appliance section. Their sales team was excellent in assisting us in purchasing our new fridge. It's my favorite Makro in kzn

Great store and the layout is very nice and easy. We'll thought out layout you can't get lost. Plus the staff is super friendly and very helpful with a smile in fact. And they know just how to guide you. I enjoy going there and I always find what I'm looking for. Thank you Makro Toti

An excellent place to shop for just about everything you need under one roof. Plenty of safe parking and the team members are always very willing to help. The always smiling and courteous security staff at the entrance and checkout doors makes visiting this Makro a pleasure.

Having to wait while they photostat your I.D and Makro card,then wait to confirm your purchase with accounts is awful service. The supervision is slow and unprofessional. I frequently make purchases ,on my one hand I count how many staff are friendly and greet customers.

The store is massive and very clean and neat. The staff were also very friendly and helpful. Goods are properly marked so you have no issue in finding what you're looking for. The bathrooms were also easy to find and very clean and neat. Would definitely go there again.

Ample parking, also for disabled and the elderly. Makro not always cheaper than your major supermarkets on grocery items. But one stop shopping for groceries,clothing, electronics and appliances. Their specials are worth looking out for and make a visit worthwhile.

Huge parking, huge variety of merchandise covering basically all needs and competitive prices. Just fruit and vegetables are not always up to standard. Highly recommendable the bottle store, they have an impressive selection of craft local and international beers.

One thing I couldn't help noticing was the courteous staff. They greet, they smile, they are jus ready to take care of your needs as you do your shopping. Right from when you enter(entrance) all throughout different departments as you walk inside. Wow!

Honestly speaking I am certain it is because of my profile that I received horrible service. I observed them give excellent service to about 6 customers who came after me it took over a. Hour for me just to get one tv. So basically if you

Has everything you need, great deal on their combos, I would give 6 stars for employee service if i could... not everything is a savings though, just like any other shop you have to know the normal selling price of the item you are purchasing.

I have had endless hassles with faulty products and exchanging of such. Every time I've had to spend a whole day whenever I try and exchange something. Most of the time they've made me drive back and forth multiple times before exchanging

All you need in a home under 1 roof. Wheelchair friendly parking spaces huge parking for handicap too. Grocceries and appliances. Camping gear computers office furniture the works. Good prices nit expensive. Restrooms even takeaway foods.

The place has a few specials of interest but other things are so expensive. Plus the ques to the cashiers are so long. A person wants to leave their trolley and just get out of there. Surely there should be a easier way to avoid the ques.

I gave it a 3 star rating not because I had a bad experience service is great but the store is little bit upside down all the products is not 100% in category, like the cooking salt is way back in the corner of the shop away from all the

I tried to use Discovery Miles to pay for products today - 15th so it's special discount day - but somehow nobody in the store knew how to redeem Discovery Miles and so I had to pay full price for my items. It sure was disappointing!!!!

Timeline review Tap to view July 2019 Shopping experience was lekker. Again what a store. From tech. To tools and everything i want and more. Very clean store. Well done to all staff. Earle’s this year 2019 GREAT STORE TO SHOP!!!!

Whilst some staff lazed around, pretending not to notice me, I can't allow that to overshadow the one's who went out of their way to assist me. Overall, a very pleasant, stress free environment and therefore shopping experience...

Makro must revisit its policy which says if you enter the premises you enter at your own risk whereas they are having security guards and they are paying them only to check the slips and what about the safety of their customers?

Everything is very well organised, there's plenty of inventory, staff are very helpful and prices are very fair. If you're a pensioner make sure that your card shows this, you get very good discounts every day. Lots of parking.

I've always supported Macro, from when it was on Edwin swales. The one in Toti is huge, the staff are super helpful and very friendly, kindest service I've ever Recieved. I was very happy with my services Recieved, as always.

My favorite man cave. All the goodies that you need for the outdoors. We were really treated well by the staff. Lots of savings to be found in the food department. Left with an overflowing trolley without breaking the bank.

Stocks most of what I need at fair prices. Specials are good, pensioners discounts every day and friendly helpful staff. Still satisfied. Happy I can use my Standard Bank Reward points there In general a good place to shop

Massive selection of products at great prices. What stands out at this Makro in particular is the staff who are friendly and helpful. This can no be said for some of the other locations‍♂️. Keep it up Toti staff! …

I've been doing monthly shopping here now for almost a year. Their prices are very competitive, there's ample parking space, the store is clean and staff are very friendly. I've yet to have a bad experience in this store.

Excellent service! Great for any shopper, whether bulk or not, you will be able to find what you need. The wide range of specials also provides the frugal shopper with a unique shopping experience.

Very friendly staff, was very visible that they are keeping safe shopping in mind. No long queues at the tills. Even at the restsurant they practise safty firts. Was a pleasure to shop there today.

The cashiers attitudes are Awful and they will never help you pack if you bring your own bags. There were 2 packers at 1 cashier and none at ours and they were just standing and watching. Pathetic!

I have been phoning daily and left numerous messages for the Makro team to attend to my gas stove that no longer works. Doesn’t seem like they worry about returns/repairs as much as their sales…….

Always clean,friendly service. Fast cashiers. They have a great butcher and a large liquor store and a grocery store. You can pretty much do all your groceries here. Great parking space available.

Google or Makro noticed I was at Makro even though I brought nothing and wants me to write a review. Quite frankly this is a big red flag for me. A bit stalkerish. Cant see this working out.

Could not purchase anything with my Standard Bank card due to technical issues. Went across the road to Pick n Pay and had no problems. I actually landed up saving R70.00 on my purchase

Just got our Samsung fridge delivered a couple of minutes ago. Must say we’re not happy with the fact that it was supposed to come with Samsung water bottles but we didn’t get them.

Clean, wide variety of products and friendly staff. Queues are a tad long, but not a train smash. We're regulars here for a good reason. Just a pity about the recent store robbery.

I really enjoy shopping here. Ample parking. Friendly staff who are more than willing to assist. Huge variety of items available. And lastly there's almost always a sale going on.

I love Makro Arbour Crossing store. They have variety of products available. The staff is also okay. I can purchase anything at Makro, since they offer everything in one store.

Can't get your credit card and have to take a drive to Springfield Park the machine is down for more than a week now that's so bad but then again we live in south africa

It's quite a good place, employees are friendly and trustworthy, l dropped my wallet, and one employee submitted it with everything still intact, l was thankful.

Well organized big store with plenty of parking. Very convenient for bulk purchases, great variety of goods- home appliances, tools, clothes and many more.

Great store, all staff members are happy to help you. Theirs a huge free space within the store, while all product a fresh. Really enjoy shopping arround.

Unfortunately not one of the best experiences to date at Makro. The wait: The wait was not bad at all, the que moved swiftly and we had staff

Great store. It has a very comprehensive range of products to shop. The staff are friendly and knowledgeable. I like this store very much!

Staff at reception bery helpfull. Attended to my query promptly. Got my pensioners discount . All in all a good shopping experiance

Very convenient in terms of internal and parking space. Efficient Returns Department in the event that you have to return items.

My card declined about 6 time's but they were still relatively patient with me and understood the problem was on the bank side.

Ever clean, huge and reasonable prices for almost everything they sale. Visit Macro Amanzimtoti to experience the difference.

I prefer this store to all in KZN. Very well stocked and organized. Staff are friendly and very helpful. Highly recommend

Great knowledge and input by the staff, from the security to the Gm Jean Marc,well displayed stock, well done, keep it up

The lady who was working at help desk for new cards today(29/8/23) was very helpful and professionally welcoming …

Customer service is something that doesn't exist, even with the management (online) super rude and very defensive.

Well stocked Store. Clean store and a pleasure to shop in. The coffee shop is a great place to chill at.

It is such a pleasure shopping at Makro. Staff is helpful and friendly. Always have good specials.

Best place to shop.not very busy.plenty of parking.frendly staaf.im allways there.no regret.

Service is excellent. Staff efficient, knowledgeable, professional and friendly. …

Good clean everything under one roof shopping. Lots of specials at the liquor shop today!

Great bulk store in toti,they have most items needed.Liquor store has a very big verity.

It a big store and they sell a variety of items and have a lot of specials on groceries

Good all round service. Spacious, efficient and helpful staff. A pleasure to shop at

Plenty of parking and wide variety of well priced goods. Friendly service received

First time shopping there. Will definitely do it again. Very helpful staff.

Clean, helpful staff, ample parking, wheelchair friendly Such varied items

Excellent. Staff were friendly and willing to assist. Good bargains always

No stock of goods advertised and no apologies. Special trip for nothing

E.v.e.r.y.t.h.i.n.g you need... Customer-centred! Just excellent …

Friendly customer service. Always has good specials. Worth the drive.

Conveniently located, ample parking. Neat and tidy, friendly staff.

Makro quick service is what they do exceptionally well, keep it up