Mega Furniture

461 reviews

3903 E Thomas Rd, Phoenix, AZ 85018

megafurnitureusa.com

+16232257420

About

Mega Furniture is a Furniture store located at 3903 E Thomas Rd, Phoenix, AZ 85018. It has received 461 reviews with an average rating of 4.4 stars.

Photos

Hours

Monday10AM-8PM
Tuesday10AM-8PM
Wednesday10AM-8PM
Thursday10AM-6PM
Friday10AM-8PM
Saturday10AM-8PM
Sunday10AM-8PM

F.A.Q

Frequently Asked Questions

  • The address of Mega Furniture: 3903 E Thomas Rd, Phoenix, AZ 85018

  • Mega Furniture has 4.4 stars from 461 reviews

  • Furniture store

  • "UPDATE: Do not make the mistake I did of going to this store"

    "The environment and store as a whole was clean and I enjoyed the array of options"

    "This place never fails to do an awesome job, not only with regard to the high quality of furniture they have available (most of it Ashley brand, which is a great maker of furniture in my opinion), but also with the high quality of customer service they always show everyone who walks in the door"

    "Had been contemplating bedroom suites for sometime"

    "Great experience"

Reviews

  • Tyler Clark

UPDATE: Do not make the mistake I did of going to this store. This has been a non-stop nightmare for 2 months now. The original couch set I selected was a Simmons brand for a total of $2,100. Both couches were broken. I had them replaced & those were broken as well. They offered me in store credit. i should have taken my money & got out of there while I could. The store manager Alex tried to sell me some Ashley couches for $1650. Priced it online for $1100 after going to Ashley. Alex matched the offer. I selected not to get their warranty the "Guardian" as i heard bad things about it. A month later & god knows how many phone calls, i have 1 couch, but still missing the loveseat as they claim to have ordered the wrong one. All sorts of promises to have it to me in a certain amount of time were lies. Then, the finance part... I had to call synchrony & file a dispute as the original amount was still showing as owed. This is after several attempts with them to get it fixed. A lady calls me today & was very shady, still trying to charge me for their warranty. Promised a call back & as usual... Nope. Steer clear of this place at all costs. Do yourself a favor & shop online or go to Ashley Furniture. This is only a brief summary of one of the worst consumer experiences I have EVER had. & still waiting on the other couch to be delivered..... Original review: I stopped here a week ago & loved the couch set I saw. I spoke with Alex & he was great. I ended up leaving to think it over. Came back the next week after doing some research online & checking out a couple other furniture stores. But they had the couch set I wanted. Alex remembered me & we pretty much picked up our conversation from the last time. I ended up financing the couches for 0%apr. Very happy with my purchase & with Alex. Will give 5 star after delivery of furniture as long as everything goes smooth. Overall I would highly recommend going in & asking for Alex.

  • Danni Petersen

The environment and store as a whole was clean and I enjoyed the array of options. When I walked in, however, I was immediately approached by a sales associate who, despite me telling them I was only looking that day, insisted on walking me through the entire store and insisting that if I didn't order today that they couldn't guarantee it later. I was ultimately badgered and bullied into an order, and was not made aware that it would take (instead of 4-6 weeks) that it would be over 2 months before I would receive the product. When I called to cancel the order because it took so long, I learned that there was also a no cancellation part of the contract. My fault for not reading the contract closer, absolutely, but there is still a level of transparency that I expect as a consumer, and I did not receive it. When the order finally did arrive in the states, I was told I would receive a call from the store to notify me and schedule a delivery, instead of calling to schedule a delivery, the scheduled one for me, during the work week - normal business hours on a Friday. Took me three days to get ahold of someone to reschedule the delivery for a day I could be home at. And then, at this point it's neither here nor there, the manager added two therapeutic pillows that didn't arrive. Spending an obscene amount on a sofa that I needed a month prior to when it arrived and already getting such poor service, I didn't call and at this point I don't really care. The product, I love. The couch I got is phenomenal and the only reason why this review is 2 stars versus a 1. Work on being less pushy, and be TRANSPARENT with people. I have no intention of buying from Mega Furniture again and will find the products I want and need from a place who isn't going to lie and not follow through on their agreements.

  • Leslie Shotwell

This place never fails to do an awesome job, not only with regard to the high quality of furniture they have available (most of it Ashley brand, which is a great maker of furniture in my opinion), but also with the high quality of customer service they always show everyone who walks in the door. Jacque has been my go-to salesperson every time I walk in the door, and she has done an excellent job of helping me find exactly what I'm looking for without the pressure that other furniture places can put on you. Even before you start looking she'll make sure you're comfortable, going so far as to make sure you have something cool to drink. When you start shopping you'll be pleasantly surprised at the prices, and these guys go above and beyond to get you the best deal possible! Even their delivery and financing options are really solid if you're unable to pick it up and on a budget. Long story short, if you're looking for something at a great price that'll last you a while, without all the high-pressure sales that other places offer, go see these guys. You won't be disappointed. And ask for Jacque if you can; she's definitely someone you want to have help you find a great deal there! I've been here 3 times already and I'm sure I'll be back again if I ever need something else in the future.

  • HEART ART

Had been contemplating bedroom suites for sometime. Of course, with any furniture purchase you want to make a good decision, especially with bedroom furniture where you'll spend most your time. After, shifting between 3 bedroom suites, I settled on one. Leo, the Sales representative was with me the entire time. His attentiveness, warmth, patience, professionalism, knowledge of inventory, honesty of expectation based on price, brand and promotion was extremely reassuring. I never felt pressured to purchase but, I felt value. Finally, settling on the bedroom suite that felt right for me. Leo spoke to Armando, the store manager who spoke real numbers and negotiated a great deal that was profitable for us both. Armando was genuinely kind and professional and makes it clear that he wants your business and for you to return, lol. The experience that Megastore on Thomas St. provided is everything a patron looks for when spending their money. I felt good about my purchase and most importantly the experience I had during my decision process. I really appreciate not being pressured and having time to make the right decision. Thanks

  • Christine Ellis

Great experience. The inside of the store is very breath taking and welcoming. Unlike most furniture stores that I have been to this is the first one that did not have employees breathing down my neck every two seconds. The prices did appear scary at first but once one of the employees broke down everything about the furniture, the price, and payments the task of searching for furniture did not seem as daunting. We did get caught in a storm, but the employees were okay with us taking shelter in their establishment. I was even able to charge my phone on one of the recliners while waiting for the storm to pass. A employee by the name of Adriana assited us and was very patient while we decided on what furniture to pick, and very helpful as went through the process of purchasing. Overall very nice people that are patient, helpful, understanding and passionate about their career. That is something hard to find, especially in an establishment a new as this one. Being a resident of this neighborhood my entire life, it is nice to see a place as warm and welcoming as this one.

  • Adriana Castillo

I had a very disappointed experience... I bought a set of 2 sofas and after 2 months of use a leg broke and the cushions became very ugly and they had almost no use, I put the claim since March and they took months to answer me, I have 4 months without solving the problem and I also bought the insurance, so I got tired and had to buy another sofas. Today I called them to inform them that they need to go to pick up the sofas and to refund me the money since I had been waiting for a long time and they told me that they could not do that and that it took a long time because the person who was in charge of my claim was using an email from another person who no longer works for the company and that person does not work for the company either. Well, even more that shows that they are unprofessional and their service cannot be trusted. So I'll have to take them to Telemundo.

  • Jackie

- 0 Horrible experience. Will never come here again.I received a message that stated driver will call 30 mins before arriving. I received a call and arrived within 30 mins. No one was there. Also, talked to Cynthia at the call center who was very rude but stated the delivery drivers waits only 15 mins extra and she hung up on me. This means I had 45 mins to get to the house. I was there in 25 mins no one was there. So i drove to the store. Where they tell me the drivers said I was rude to them so they would charge me double to deliver the items. . Then Cynthia in call center states I hung up on her. Why would I hang up if im trying to figure out where my items are. This place is a joke never spoke to the drivers after they told me they were on the way. This is a scam to charge extra money. Very horrible experience unprofessional, lying, scamming staff

  • Cielo L

the workers are nice. however, the furniture is CHEAP CHEAP CHEAPLY MADE yet overpriced. i bought a king sized solid wood bed for $1100. the pieces didnt even fit properly, especially the legs that are supposed to hold up the middle panels, lets start there. but no refunds or exchanges. i managed to put the bed together without the legs, using extra wood panels to hold up the box spring. a month later i sit on the side of my bed, and it collapses. the cheap piece of wood on the side that holds up the panels, broke. also gave me many splinters throughout the process. just dont do it. not worth over $1000 for cheap thin pieces of dark painted wood.

  • Stephanie Swaney

Original review Jan 2019 (in store): Jacquie was very helpful & not pushy. She helped me find a great couch on sale! Updated review July 2020 (life of couch & service): I’ve been fairly disappointed since purchasing the couch. The chaise cushion of the couch was flattened significantly within the first couple months having the couch. I requested support & they did replace the inside cushion. Unfortunately, about 6 months later it started to sag again. I tried to call & email about the cushion but never got a response. The quality of the couch & the service I received for the price I paid is a little ridiculous.

  • Joshua Neskahi

Had a great experience here. Was looking for furniture for a decent price and decided to stop by here. As soon as walking in the door, I was greeted by the professional staff with a water bottle in hand. I gave them the sense of what I was looking for and they were quick and knowledgeable about their products to match my search and what i had described to them. Once finding what I wanted, the paperwork processing and finalization of my sale was quick and I was on my way, product purchased, delivery set up, and left a happy customer. Overall a wonderful experience. Thank you everyone!

  • Ebelia Cruz

This store is a nightmare with there delivery process. I spent 4k and Ana Garcia the manager in delivery kept changing everything on what I was told at the store. Then I asked who I could call or email or her higher up (boss) she told me she was the boss and I couldn't talk to no one else. Of course I laughed and said everyone has a boss unless ur the owner and if ur not the owner you have a CEO.. Julie at tu he store was very helpful but Ana Garcia thinks shes the owner and she doesnt have a boss but I emailed all her bosses because she has alot of higher ups .

  • Anonymous

Great experience all in all. I walked in for one specific item and sure enough they had it- and on sale at a great price! Michael O. was a great help and down to earth person. This has by far been my best experience walking into a furniture store.. No salesman hassle that usually pushes me out the door. Michael did his job while still respecting my preferences. Carlos was a great help and also down to earth while helping me through the payment process. They also have great payment options to fit your preferences. Overall, I am pleased and will be back!

  • ur mom

I placed an order in August, was told my furniture would be delivered by October and did not receive anything until November. My nightstand is still no where to be found, the movers broke my vanity mirror, which still has not be delivered, and they broke my vanity stand but positioned it to where it was not noticeable. I called to see if they could fix it and I was told it was my fault for moving my furniture, that I paid for. I guess you can’t move anything once they set it down even if it’s yours and you pay for it.

  • Abilene Vickers

A contemporary furniture store. I was greeted warmly at the door and told the sales person precisely what I was looking for. They didn't appear to know their products well as we wandered through the store being shown many different recliners in various styles and shapes. We were told they had more available online. That was a nice idea except I had already told them I needed my sister to sit in it to see if it was a good fit. I don't believe I was heard. We went to another furniture store and SUCCESS.

  • Nathan “Nate” B.

Had a great experience here, but the only problem was that I was promised two tempurpedic pillows from the last manger Carlos. Then unfortunately, Carlos was either fired or quit so now i can't get my pillows and whether it was written down or not.If i go somewhere and spend 1100 dollars that day, and they promised me two nice pillows for a sweet deal i should get those pillows. I understand where the new manager is coming from but damn, you lost two lifelong customers because of some simple stuff.

  • Chris McCormack

I was shopping for a couch and found this place by accident driving by. Seemed overpriced and the selection was not adequate. They have mostly ready-made furniture with a small selection of items you can customize. You can't even change the color on the ready-made. The customizable stuff is overpriced. They seem to push buying on credit so that's always an indication of overpricing. Furniture is nice enough and my sales person was very nice and not too agressive. But then again she is brand new!

  • Cassandra Tejeda

I went to the Mega furiniture store today and had a wonderful experience. I was helped by Jacqu, she was really friendly and said hello as soon as we walked in. She asked if we were looking for anything specific and showed us where we could find the tables, she also didn’t hover over us and allowed us to look around before approaching us again. She then showed us a few more items before we found our perfect selection in sectional & dinner table! Excellent customer service!! Thank you jacqu!

  • Jason Stadtmauer

My experience at Mega Furniture was enjoyable. A lot of furniture stores that I've been to have employees that won't leave you alone for the entire visit. Jaime was knowledgeable and professional the entire time. He showed me around based off of what I was looking for and then let me explore by myself. The furniture had a nice price range depending on how much money you want to save. I highly recommend this location and Jaime for a stress free shopping experience.

  • Chaunell Roberson

I had a fantastic experience at Mega Furniture. I am a first time buyer and this was also the first time I have been into a furniture store, Mike was the gentleman whom helped me and he made my experience superb and non-stressful. I was never bombarded with sale pitches and there staff really made my experience not stressful whatsoever. For the next time I am in the market for any type of furniture, I will definitely think of Mike at mega furniture!!

  • Shannon Spurr

Had wonderful service inside this new location! Sales rep Oscar was very nice and helpful. However we chose to pick up my table at warehouse and put together ourselves and only complaint would be that the directions inside box or lack there of was awful. It only has pictures no directions to read or steps in which to put together. So it took 3x of putting and taking chair apart to figure it out!!! Pain in the........otherwise great experience!

  • Maria Brown

It was my mother and I first time in the store customer service was very helpful very polite the energy was positive. The salesman explained all of the sales that were going on in the store, explained how you can finance these items.My mother purchased a beautiful bedroom suit today very good quality she was very happy with her selection. Our over all experience was awesome. I look forward to shopping there again in the near future.

  • Hilary Madler

Adriana and the rest of the staff at the Mega Arcadia location were exceptional. I came in on a whim after moving, looking for a bouncy and ended up getting a couch, a lounge chair and an entertainment center all at an AMAZING price. They have so many options to choose from but the customer service is top notch so it’s not overwhelming. I would recommend this place to anyone no matter what budget or your needs! -Hilary

  • Mik

The staff at this location are the absolute best. They are so helpful and knowledgeable of the products that are offered. Carlos, the manager, went above and beyond to make sure that I was satisfied with my experience. I cannot thank him enough for all that he has done. The kind staff, the furniture, the prices, & the professionalism are the reasons that I would definitely recommend this location to anyone!

  • Nativegirl 87

Wasn’t really expecting to get anything here, but then we meet Carlos who helped us find an amazing deal on our new bedroom set. He was very patient with us as we looked around (plus our kids who kept running around like crazy) and made sure all our questions were answered. Thank you Carlos for helping my husband and I find our new furniture for our new home and thank you for being so friendly and polite.

  • Dayani Ruiz Matute

Good inventory. Adriana was at our side as we walked the store answering any questions we had. Very pushy. At first we were told we could use layaway to hold something we liked. When we came back and changed our mind we were told that we couldn't cancel our use the amount put down towards layaway unless we matched the purchase price regardless of the product. And they charge a $110 re-delivery fee.

  • Delphina Diaz

Jacque was Wonderful!! She did not push she showed me everything I asked for made suggestions and her sales tactics were smooth ended up buying more than I went in for but I am very pleased it was all in one stop. I needed what I bought don't get me wrong I was going to get it online but Jacque made it a one n done for me . Thank you so much .I will post the photos once the product is in my home

  • Austin Mugendi

I recently visited Mega Furniture not knowing exactly what I wanted for my living room. I was amazed how the staff was on making sure I found exactly what was suitable not only for my home but my budget. When I walked in I was blown away by the happy environment of the staff. I would highly recommend speaking with Alex(the store manager) Or Tee. I can assure you that you are in great hands.

  • Casilda Delgado

I order 2 bedrooms since April but it’s July and I haven’t received my furniture. They told me one of the items got damaged while been delivered so they reorder. They call me while working when i didn’t approve a delivery date. But they never bother to give any updates on my furniture. I’m still waiting for it. Bad service. They told me they have someone new working in the department. SMH!!

  • Donna Curran

Carlos helped me purchase a beautiful leather sectional recently. He was very helpful, answering all my questions and letting me decide on my own what to purchase. He helped me get the best deal possible, and our fabulous sectional was delivered 4 days later by 2 nice young men. The entire experience was great, and we love the new furniture. Thanks Carlos and all the Mega Store employees.

  • laila washington

I like to thank (TEE) for an outstanding customer service to my family and I, She is definitely doing her thing, I appreciate her so much for asking all our questions and getting us what we needed to get, she's a Rock Star in our eyes, Thanks again for being you and we love your attitude and positive vibes. Mega furniture you have a great person on your side, Thanks again Tee

  • Kenyaun Brown

Leo helped my wife and I with new furniture for our new apartment. Pricing was great Leo also helped us out with financing. He wasn't to pushy about purchasing anything he showed us several different items and explained to us the difference between items. Very helpful and knowledgeable about everything we were looking at. Thank you Leo at Mega Furniture from the Browns

  • Courtland Jeffrey

Terrible service from the start. Their staff were not very respectful in the showroom and when at the warehouse, I waited well over an hour, with several others helped before me. They don't find my item. Their staff, particularly Maria, called me and rudely hung up on me while trying to schedule a delivery for the item. Not fully sure if I will even get my item at this point.

  • Tiffini Johnson

The staff is awesome friendly knowledge of everything. Vega she's awesome in every way she helped in every step of pick out on what I wanted and super nice and sweet. The manager Carlos is wonderful he also helped me super nice. I truly recommend this place to anyone is looking for future, bedsets, etc. Go to this place and asked for Vega and Carlos they will help you.

  • Donesha Anderson

I've been waiting for almost 2 months to recieve the last 2 pieces to my Beautiful bedroom set. My daughter has been sleeping on the floor for over a month due to broken promises made regarding delivery. I am very unsatisfied!! Julie is very nice and gave me a great deal but the customer service I've received regarding my delivery was trash!! I'm still waiting!!

  • Liz Richards

I have had an Amazing experience with this place. Very friendly environment the first sales lady that helped me was VERY HELPFUL AND pleasant! Anna the person who fault to get me what I wanted was an pleasure and an amazing person. To me they are concerned about your needs and NOW MY NEW PLACE IS ALL FULL OF FUNITURE with their great PRICES!!

  • Abigail Luna

Me and my wife come to mega furniture looking for two bedroom sets!! Once we come in Eishwe received is with a nice welcoming showed us around the store she was really patient really helpful she help us get the perfect bedrooms sets we are happy and excited we will be getting our delivery soon!!!! Thank you so much Eishwe!!!!!!! …

  • Holly Patton

Just purchased new bedroom set and dining set..Trisha was amazing!!! They took good care of my specific needs and were so friendly!! Got what I wanted very pleased with this experience...Trisha was so sweet other 2 ladies...Julie and the other girl (didn't get her name) were helpful friendly and funny. Thank you ladies!!!

  • Eileen Alexandra O.

Once we walked into the store the customer service was amazing! Michael was amazing, extremely helpful, he was with us during the entire process of buying. They made us feel very welcome and it had a great vibe, and they helped us find our sofas which was exactly what we were looking for. Highly recommend this place!

  • Marisol Arzuaga (Mariglodes)

I came in just to look not expecting to purchase anything because I assumed everything was very expensive because of good quality. Jacque was very helpful, not only was she was sweet but paid attention to our needs and wants. We purchased everything we needed for our new two bedroom apartment. Jacque you Rock!

  • FAITH HOLLIS

Michael helped me and my girlfriend find a mattress at a great price. We had been shopping around for weeks and he was the first person to not make us feel pressured to make a decision right then and there. He gave us an insane deal and was super friendly. Definitely going to him for anything else we need.

  • Amanda Ellison

We've bought a couch and bedroom set here, the salespeople are really attentive, friendly, and helpful. More recently Stephanie helped us out with buying a bed and she was really knowledgeable and eager to get us the best deal! We always leave feeling well-taken care of. Thank you, Mega Furniture!

  • bryon shay

Don't buy. I have been trying for a month to return damaged item. No one will return a phone call. They know how to beat the credit card stop payment without making good on damaged items. This company is nothing but a foreign owned RIP off. This time they've tried to RIP off the wrong Sr citizen.

  • Moises Bahena

Excellent product and service options - Leo worked with me and was extremely professional, knowledgeable, helpful, and overall this was a great affordable experience Im so happy I stopped here before going anywhere else. I highly recommend him great customer service make sure to ask for Leo.

  • Nastasjia Plunkett

Lisa was amazing! This is my first time purchasing furniture and she made the experience fun and exciting! She explained everything so clearly so I understood every step of the process. I highly recommend working with her! The whole stuff was so helpful and I hope to come back in the future!

  • Roberto Baca

Our experience at Mega Furniture (3903 E. Thomas Rd) was great! Esmeralda took the time to listen to what we wanted and then showed us exactly what we were looking for. I feel she was a great asset to the business, enjoyed her friendliness. Thank you Mega Furniture. Noemi Luna & Robert Baca

  • Heidi Bleeker-Camunez

Tee at the Arcadia store was great. She was very knowledgeable about the product and sold us a whole bedroom suite when we came in for something completely different. She was also very professional but warm and caring. It was a good experience overall and we can’t wait to get our new suite!

  • Ed Middleton

Not only did they have a great selection at great prices Tricia made the selection of our new recliner seemless, with great customer service and knowledge of the products she was selling, I will definitely recommend them to a friend and return for my furniture needs in the future

  • Eunice Nolasco

Tee was very helpful since the moment we stepped into the store. She greeted us and was able to answer all of our questions and help us out with measurements of the bedroom set and everything. She was able to offer us some great discounts and we walked out with a bedroom set. (:

  • Andrew

My wife and I came in and Manny greeted us immediately. We were surprised that we got approved for some furniture. He was such an incredible help to us. I highly recommend you come here if you want a great deal and superior customer service. We will for sure be coming back here!

  • Omar Ledesma

Carlos has great customer service ; he was very attentive . Calculated everything for us . Was patient and very friendly . I highly recommend coming to this furniture store if you’re looking to purchase new home editions. Everyone at that store is very nice. Thank you guys.

  • Jasmin

Eishwe is the person to go to she was so helpful and made us feel comfortable for us to make the right decision. Thank you Eishwe we will be looking forward in seeing you again!!! Nice quality and love the furniture wish I could take more but I'll for sure be back

  • Mirta Perez

Allan was very helpful, professional and knowlegeable. He answered all my questions and took his time to find out what our needs were. Thanks Mega Furniture and Allan for all your assistance :) I will definitely come back to purchase more home furniture from him.

  • Judith Lopez

The staff here is very helpful and kind. We were showed around and helped by Teynel who was really attentive and kind. She was able to answer any questions we had and assist us in completing our purchase. I would definitely recommend purchasing furniture here.

  • Lemisha Nelson

Teresita was very hard to understand. She has a strong accent. When I asked for something more cost friendly. She made a chuckle and a weird sound as if she was making fun of me. I didn't feel comfortable being in this store one bit. Definitely felt belittled!

  • Mitch Hodesh

Tee was amazing in every way. Helpful professional and super friendly and she went above and beyond with a delivery day that seemed impossible at first. I would suggest any customers call ahead to make sure she is working that day you won't be disappointed !!!

  • Patti Saathoff

Jackie was just awesome in helping my husband and me pick out an entertainment center. It took two visits and pictures and agonizing for me to me a decision and she was very patient, personable and didn't push at all. Great customer service. Thank you Jackie.

  • Natividad Alvarez

Jacque was AMAZING! As soon as I walked in through the door she greated us with a smile. She helped us find the perfect mattress and we couldn’t be more happier! Thank you Jaque for your help, and thank you mega furniture for the awesome deals …

  • Jenny Sosa

Came to mega furniture store today the staff was VERY HELPFUL! Thanks to Chris and Carlos I got approved and I am now a very happy customer I believe they deserve a raise they did an outstanding job helping us out with everything we needed! …

  • Iris

Great furniture store very friendly helpful patient staff. That will help you find just what you are looking for. I highly recommend Jacque Messner she was the sweetiest most helpful staff member that helped me and my husband find just what

  • Erick Finch

I went to this location to purchase a table. 11/3017 Customer service was good threw the process of paying for the table. After that everything went down hill. I told them that I have until 12/31/17 to pick up table I would not be working.

  • John M Antioco

Well, we used to be very loyal customers of this company. However, we just purchased a new bedroom set. When the bedroom set was delivered, we noticed right afterwards that a crack had appeared on the headboard. After filing a claim which

  • Audrey Powers

Let me start by saying that Tee was awesome, she showed me everything I asked for and answered all questions I had. The issue came when I purchased the mattress. They neglected to tell me that everything was at a warehouse that is another

  • Jo Libra

It'd be really nice if they let you know the warehouse doesn't open til 12pm, before having you drive all the wzy over there at 10:45 am!! Would also be nice if the let you know the item you purchased is boxed, doesn't come assembled and

  • Ashley Ruiz

Purchased a nice dining table & bed room set about 6months ago, I’m still yet to receive my night stands I understand back order but they keep giving me different dates & a run around yet still nothing. I think I’ve been patient enough

  • elizabeth garcia

The location and the employees are great and so was the service, however it has been less than a year and the bed frame we purchased broke in 2 places. The wood essentially fell apart on the top side of the bed and cannot be screwed in

  • Robert Munoz

Me and my family had a really good experience at Mega Furniture. We were looking to get a bedroom set and we left with 2 bed sets and a living room set. They have a great selection! The salesperson Leo was very helpful and was able to

  • Carl

I came in on Sunday morning and was greeted by Saja. She helped me quickly find exactly what I was looking for. I was in and out within about 30 minutes and got exactly what I wanted. I would recommend this store and Saja to everyone!

  • Tezy Solis

Adriana was such a big help! We were in and out in 30-45 minutes. She gave us all the discounts she could think of and made our monthly payments so affordable! Thank you so much! I’m doing all my furniture shopping here in the future!

  • Michael Arrizon

Adriana was awesome! She walked us through the entire store and showed us everything they had to offer. Didn’t pressure us and made us feel comfortable while shopping. Will definitely keep Mega furniture in mind for our next purchase.

  • Vivica V

Esmeralda C was absolutely wonderful to me! She helped me find the bedroom set and mattress of my liking And gave me major discounts. I highly recommend her if you shop here As she was very kind, patient, courteous, and professional.

  • Savanna Wedel

I had a wonderful experience here at Mega Furniture! Lisa helped me pick out a bedroom set for my new apartment and she was so nice! I would recommend this place to anyone looking for new furniture!! Thank you Lisa :)

  • Maria Espericueta

Thank you, Teresita and Armando for the great service and attention that you provided. You made it easy and effortless. I found a beautiful sofa set and a dining room set. All around great experience …

  • C Sosa

Adriana and Brandon are great! No issues at all. very smooth detailed process. All of the employees i spoke with were friendly and went out of their way to get me the best deal. Great place to shop no cap!

  • Eugene Calbert

Excellent experience here at Mega. Carlos, Jacque,Sai were very helpful I was greeted and helped instantly. They made me feel like I was making a good choice while making my purchase. Thanks again Mega!

  • d3 d3

Tee has great customer service ! I came in for a mattress and she recommended a fit test. I’d never heard of such thing but it definitely helped find the best mattress for me. Ask for Tee she’s great!

  • michael martin

Everyone very helpful at the store and warehouse. Worth the drive from Tucson. Huge selection of better quality items that you will not find in smaller towns. Warehouse pickup was smooth and fast.

  • Veronica Mueller

This store and its Salesmen Dave were awesome to work with. Great deal on my bedroom set and living room. Was very happy with pricing and great customer service. Thanks Mega Furniture/Dave!! Aimee

  • stevan todd

Esmeralda was very helpful and informative. I had my 2 kids with me and she was very friendly and didn’t mind their craziness one bit!! She is very professional and got us a great deal.

  • Uriel Badillo

Hello today is my bday and Yolanda and Carlos Torres the manager were great they gave me a gift and made me feel good! I will always come back to Mega! Thank you guys I LOVE MEGA

  • Justice Tatum

Esmeralda is very friendly and helpful. She was very attentive to us and helped us pick out and get approved for a great bedroom set. Definitely go ask for her when you visit.

  • Alejandro Estudillo

Came in got greeted by a nice lady wasn’t pushy or anything. Walked around a little as soon as I needed her she came quick. If you need any help come see Jacque she was great.

  • Mary Joiner

Excellent buying experience. Dave, Jaime and Katie were great to work with. If you're thinking about purchasing furniture come check them out, you will not be disappointed.

  • Hayden Harden

Alex was a very good salesman. He gave me and my girlfriend time to talk things over, worked with us with the prices and gave us the extended warranty. I was very satisfied

  • Julie Mendenhall

She was wonderful she was easy to talk to. Did not felt like she was pressuring us, took her time and was patience. We will recommend Jacky to our friends and family.

  • Shawn Bellamak

Lisa Nieves did a great job helping me buy a chair my wife absolutely had to have. If you are near this store, ask for her and she’ll take great care of you!

  • Cara Vera

Summer was amazing! Super knowledgeable, efficient, friendly, and thorough. Lots of great pieces! $5800 later lol Thank you Summet for your help! Cara & Tara

  • Jim Rafferty

Very happy with Mega Furniture. They will answer questions, and give you adequate time to decide what you want/need. The delivery was efficient and on time.

  • Steve Polk

Teresita was great. Good energy. Super helpful and a great personality. We came back the next day to see her to finish our purchases. She needs a raise.

  • Shorty Givens

Great selection of all kinds of furniture. Modern and Tuscan styles. Unique in every way. Jacque will assist you with your wants and needs.

  • James Sullivan

Great service, I highly recommend this place . Jacque was very helpful & so was the guy in charge , I’m so grateful I found this place !

  • Kenia Rodriguez

Very good customer service, Leo helped us a lot we came in just came in to see and left with a whole new bed! Very good service!!

  • Micky Cruz

Trisha and Armando helped me out, they were both very nice and helpful and had the best Black Friday Sales I have ever seen..

  • Ronnie Tillman

Teresita helped me with my shopping and it was a great experience and will definitely be coming back to shop with her again

  • Candice DeCosta

Thank goodness for how helpful everyone at mega furniture is thank you summer for helping from start to finish

  • valeria daniel

Great place they are very wonderful. Leo helped me out and was so nice and easy to make the process simple

  • Kelley Crain

Leo was great! Super friendly and answered all of my many questions. Would definitely come back.

  • Tonie Jackson

Sumer was very helpful. She helped us find a beautiful sectional. Highly recommend

  • Elena Garcia

Teresita was so professional. I like this store

  • Sergio Guzman

Saja was amazing great customer service.

  • Yvonne Flores

They have awesome n amazing furniture

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