Though the premise of Na Hoku is charming: A hawaiian owned and operated jewelry company with a great deal of island-themed merchandise; the INCOMPETENCE and downright rudeness of the manager at Fashion Valley Mall's location is absolutely unforgivable. Margie was an incredible manager who was kind, thoughtful, and went out of her way to make every person who came into the store feel special and welcome. From what I hear, Margie departed based on the incredibly unfair treatment of Na Hoku towards her. It is such a terrible loss because the new manager, Kristen, is a rude, condescending, snide individual. I would never recommend anyone to shop at her location unless they enjoy being treated like a dollar sign instead of a person. Also, she's incredibly lazy and would rather fire her best employees who make simple mistakes as opposed to training them properly. I hope her store goes under. She was already fired once and through an act of unforgivable favoritism, the district manager gave her the job back. That is her own stupidity, and the store will suffer because of it. If you can avoid it, please don't shop at Na Hoku, at least not this location. Joanna at Horton Plaza is wonderful, welcoming, and sweet. Give HER your business, not Kristen, who won't appreciate it anyway.

My wife and I came in to Na Hoku last week, and was greeted warmly with Aloha!! We knew that we were in the right place!! Miranda greeted us with her name, asked us what we were looking for, we told her a necklace for our granddaughter. Miranda was very helpful, and was very gracious, she asked what we were looking for, we told her a necklace for our granddaughter, not only did she provide excellent customer service, she explained the significance of every pendant, and what it meant to the Hawaiian culture, we rummage through 6 different pendants, and finally picked the wave, with a white gold necklace. Before going to Na Hoku, we visited, Macy's, Nordstrom's, Kay jewelers, Ben Bridge, they had absolutely no selection at all, Na Hoku all the selection you need, and more. Our experience with Miranda was second to none, she listened to our request before uttering a word. Rarely do you ever come across a sales person like Miranda. Miranda did not try and up sell you for a bigger sale, she only showed all options which prices varied. Kudos to the owners, and management, and of course Miranda!!!

I took in a pair of cufflinks that I had purchased here to be repaired, they had simply broken where one of the soder points simple gave out while I was wearing them. After 6 weeks and having them sent all the way to Hawaii and back. They informed me that they were not repairable, which I understood, however when I asked if there was anything else they could do for me they said there was nothing, I asked if I could exchange them for a different pair. The sales rep went to ask his manager who refused to come out and speak to me, I was then informed again that there was nothing they could do. Will not ever be purchasing anything from any of these stores ever again.

Bought some 14k gold opal earrings from Na Hoku. They weren't super expensive, but they weren't cheap either. They were my favorite and I wore them daily. Picked them up one day and noticed that the opal had flaked off. Who knew it was just a thin layer? Anyhow, I took them in for warranty repair. After several months, they returned them to me un-repaired. Apparently since the vendor they used to source the earrings was out of business, I was also out of luck. They still sell something similar (but more expensive earrings). What good is a lifetime warranty if a jeweler can't figure out how to repair the jewelry?? Just disappointed in the warranty.

I hate to give bad reviews, but my mom and I visited this store on 5.27. Mom was looking for anklet. Before unlocking the jewelry cabinet, the sales associate asked my mom to pull down her face mask to take a photo! I thought long and hard about this interaction. THIS WAS WRONG AND DISCRIMINATORY! My mon joked it off, but she was highly offended and told my relateves at dinner. Everyone was shocked to hear how we were treated. I shop high end malls and boutiques during the pandemic and never asked to be photographed. I thought about suprising my mom with an anklet, but no way am I stepping foot in this establishment anywhere!

Bought our wedding bands here and were given wonderful, warm and professional service by Chery, the manager. She helped us customize some rings to achieve what we wanted and was very helpful and kind. Mahalo!

Very unfriendly staff, terrible experience, not returning here. They were very abrasive with me about wanting to weigh jewelry pieces to find out what I was buying.

I love their rings and all. It's been a year when we got engaged. And still nice and shinny. We'll go back to hawaii for our wedding ring.

Beautiful lines of jewelry. Purchased a few Christmas gifts. Faloma at the fashion valley store took excellent care of us.

Had no idea this shop was here till l saw an ad in the WSJ. Beautiful Hawaiian styled jewelry. Expensive, but worth it!

Great customer services was great and very knowledgeable of their jewelry they had to offer. Would highly recommend.

I. Like this store. Beautiful selections and welcoming staff And great layaway plans. At Fashion valley mall.

I have a watch, love it but now I need a battery. I’m in Phoenix AZ. Where can I take it?

They made us take off our masks and look at the camera before she showed us anything

Beautiful store ...love the Hawaiian jewerly. Nicely displayed..friendly staff.

Love my beautiful earrings, I hope to pass them down to my daughter. …

This is a nice store but I'm not to familiar with there products.

Beautiful jewelry, be prepared to spend a little more.

Cool stuff great service lots of charms for Pandora

Great service and some beautiful Hawaiian jewelry

Great service. Found what we were looking for.

high quality jewelry with meaning

Prices were....let's say insane.

Best place for Hawaiian jewelry

Love Na hoku!!!

Excellent

Lovin it