EVERYTIME I come here I order my coffee before leaving Womens and Children's Hospital and without fail EVERYTIME im left waiting in store for a good 10 minutes waiting for my coffee to be made only to have to get up and tell the staff members IM WAITING FOR MY COFFEE!!! What's the point in having an app to order ahead to make sure it's ready when you get there if you have to remind them to make it after already waiting in store for 10 minutes!!! Not to mention I've been asked "you going cheap" by a customer in front of staff and they done absolutely nothing because the bloke is a regular!! Your customer service is ridiculous and the Jamaican (I believe native man with afro) has the absolute WORST customer service! He's extremely blunt and rude! You need to retrain your staff members!!

I just did scan the QR code and and got save 6c per letre after filling 45 ltres. But the payment wasn't made via app because of a technical issue with it. And showed up a barcode to show to the counter and pay. Once I get into the store staff got the code scan and then I tap my card. When I check my receipt I found that they didn't give the discount. They have charged the original price. Then I went back and ask. They told me they cannot do anything because the transaction is made already. The way that staff member talked was very rude. I guess his name is something like Tony who has gray beard and half bold head. This is not just about $2 save. Specifically when I got into the store, he was shouting at a women by using &#-#&#-#& words. That's so disrespectful.

staff member stelios was very rude from the beginning trying to place our order and was continuously spoken over, was then double charged for my transaction as he processed my sale twice and told me it didn’t work nor come up on his computer the first time despite my bank account being charged and me proving it by showing him my transaction history. train your staff to put through sales properly and deal with refunds correctly you can’t just rip people off and expect it to be ok. manager will be contacted!

Went in at 4:09 pm to redeem a deluxe car wash. The guy at the counter, who served me, literally threw the voucher on the desk for me to take. Didn't say hello, didn't say a parting goodbye or anything, no smile, didn't feel like he was enjoying his work. There were no customers in front of me. If you don't like your job, don't do it. The management should address this and counsel the team member on what is good customer service. Very disappointed

Diesel pump 6 doesn’t shut off and spews diesel out over hands pants and feet. I went to this servo at pump 6 and the shut off at the hand pump didn’t work and I had diesel all over my hands and clothes and shoes, I reported this issue to the staff. Went to the same pump, about a month later thinking it would be fixed and the exact same issue happened again. Reported of the issue again. Get it fixed guys!

I brought 2 ice coffees 1 was off i brought it back . He said he cant replace it i said fine ill wright down a complaint so they know . I asked his name and he told me to F-off I was taken back and said you can't talk to people that way let alone customers . I then spoke to Kayla and she dident care . He had no reason to talk to me that way . I will be sueing unless I get a written aplogy.

Coffee at this OTR, is great. My husband and I, ate & drank instore. Traveling today North to South, we used your bathroom. This was an absolute disgrace. Uncleaned toilet, toilet paper not put on the roll holder, tiles filthy, floor , well that's another issue & keep the handbasin clean. Not impressed & will not be returning. Very poor

Not happy with this place anymore. They have changed the size of their chips. A cup of chips is now worth the same price as their $6 box but about half the quantity. I buy their $9 box to feed my small family. Now it's going to cost me $18 to get the same amount. You have lost my business and God knows how many more. Bad decision.

Such a rude customer service. Thanks STELIOS for your bad customer service today 22/12/2022 at 16:20. I politely asked about the point but how could you reply your customer like that? I know people could be tired cause busy etc, but if you don’t want to serve people nicely, please just go find other job.

Car wash not up to standard. Should spray soap at the beginning but doesn’t use soap many times. Not the first time this car wash has missed this step, has done this a few times before which means with no soap it doesn’t do a decent job. Are they trying to save money or is their maintenance so lacking?

Toilets are disgusting. Not even fit for human use. Someone has obviously had loose bowels and left it literally all over the toilet bowl. Reported to staff and was told that they know! No indication that they were going to clean it even. How about an not in use sign then!

Decent OTR with good coffee, Krispy Cream and and other bakery goods. Not the largest out these but has all the essentials and good range of convenience items. Friendly staff. Entrance is a little tight so probably not ideal for larger trucks.

Ordered the new ice og latte, the night shift guy doesn’t even know what i was saying and i pointed out on the menu. He then nodded and make a latte with chopped up donuts in my coffee unbelievable. Laughing and crying at this point.

10pm and a 24hour store doesn't answer multiple calls. I purchased an item that was VERY sub-par and wanted to advise them. I guess if you never answer the phone you never have to take responsibilty when you're failing as a provider.

Stelios is rude upon entry, addressing customers rudely while pointing at them. So concerned with face masks yet he will rub his grubby little hands all over the top of my beverage can when scanning it.

Was at this OTR on Monday 4 Dec 23 around 4:30 pm and the lady who served me was so kind and friendly and was very helpful. Best service I've had at an OTR in a long time.

Took ten Minutes to make three milkshake's, And the Customer Service need's to be a little better because me and my friend press the yellow face for a reason.

Not safe, got robbed. Staff was excellent though, but overall do not recommend coming here to pump gas, if you do please stay vigilant.

Has an ATM if you need cash. Parking available with wheelchair access, clean premises. Loads of take away on offer.

Car wash scratched our vehicle & they refuse to accept responsibility. Will never support the OTR group again.

Very rude and unprofessional staff. Calling out - employee old man with the white hair. Please quit your job.

A smile wouldn’t cost you a penny!! Unless this is the face you give to your family …

Microwaved pies,pasties and sausage rolls at 8:30 in the morning. Unacceptable. Never again.

Fast response from Aleena for my work and made excellent coffee, It’s my favourite

Terrible wait times for service understaffed badly managed.

Terrible experience, Customer service is disappointing !!!

Rude Indian lad working, not wearing a face mask either.

Good atention, good location.

Doesnt answer phone

Staff is very rude

You welcome

OK