There is a glitch in the universe where this particular OTR doesn’t start making your coffee until you arrive and have been waiting a few minutes, no matter how far in advance of your arrival you seem to order on the app. Four times now. Not busy times. On one occasion the ‘manager’ was just wandering around the service area while my coffee was on screen. Oblivious. I thought it was just a once-off thing, but it’s EVERY TIME. Every other OTR, if I order 5+ minutes ahead of arrival, the drink is ready or just being completed. I see other reviews here along similar lines, I think the staff here are just going through the motions or here for the social scene. They certainly ain’t here to get anything done in a hurry. Avoid if you’re in a hurry and want to keep moving.

Went to this OTR tonight only to find that i was not charged for my $50 dollars worth of petrol and therefore being the honest person i am having to ring up and talk the workers through the fact that this had happened! As a young mum the last thing i need is to be accused of stealing when i specifically told the worker number 16!! Safe to say this worker should be written up for such poor listening skills and attention to customers, now i have to go through the hassle of going back down there(i live up north) to pay for it along with having to explain to another lot of workers what exactly happened wont be rushing back here after this stuff around its unfortunately not the first time ive been met with poor customer service at an OTR

Very bad experience in OTR at Churchill road , Kilburn with one person who is working in Subway and his name is HIREN . He said us to wait for 10-15 min for making his online order but after waiting 25 min he said my shift going to b finish after 5 min so I can’t make your order. I was with my 10 month baby waiting around 25 min. She bacame so cranky after waiting this long still he didn’t help us. But, thanks to ADROW (not remember exact name)one other representative of Subway, who understood our situation and help us out. When we reached the time was 9:30PM. But, unfortunately We got our order at 10:25pm. So, Subway needs good people who really wants to help customers.

I was not impressed with the Kilburn station last night at 10.08pm We went in for Petrol and decided to buy some chips, the ones we were looking to buy were the new Doritos and they had a pricing under and over them in BOLD numbers 2 for $6.50 so we decided as a new special out, we would buy them. I go to the check out and Ben charged me $9.18 for 2 packets, I queried him over it and he said sorry but i cant give them to you at that price because they were for Smiths chips not Doritos, well if that`s the case put the bloody sign under SMITH`S not Doritos! We go to that shop at least 2 -3 times a week! NOT HAPPY

Went in today to fill up with fuel That went well Trying to pay when there is 3 tills working and all 6 deep in people ordering 3 course breakfast, coffee and cigarettes was very annoying Said something and was hailed down by one of the breakfast mob Spoke to the manager at the time and was told fuel is just a small side bit of the company I actually thought I had gone to a service station not a cafe Will never fill up with fuel there again Hope Mr Shahin is happy with the way these places are run I’m not

My mum and I made a complaint a while ago and still havent gotten a response, its been about 3 weeks. We went in and bought some pies from the bakery and my older sister, my mum and me all got food posioning. It wasnt a pleasant experience, we dont excpet a refud but we want to make sure that this doesnt happen to anyone else. The employess there are all lovely and its really convenient for my family but the lack of response over this issue was annoying.

I give it no stars because it's 2:40am and I had to go and get pain relief for my partner and the lady that works at night from 10pm to 6am will not let any aboriginals in the service station at night all other race but my race, my people I felt like I didn't belong in this area of Kilburn since she has been working none of us can go in after 10pm I am gonna tell manager in morning I hope she gets demoted

Ordered a Flat white and ended up getting a froth like cappcino. Not even taste good how it should be and froth looks like big bubbles. It was not even a busy morning with coffee order which could be Understandable for the quality of the coffee. Any unprofessional person can make very similar coffee. I think they need more Batista training.

2.15pm and very busy. 8 or more customers lined up to pay. One poor girl on counter serving while another gentleman is stocktaking cigarettes. Where is the customer service gone ? This guy looked up… saw how busy it was and just continued doing his stocktake. This BP has gone downhill since new owners have taken over.

Quite busy during the day - could do with more staff especially when customers are ordering several coffees, etc. The staff are really kind and doing their best but I think they just need more people on! Other than that - good selection of snacks, clean and tidy store. Overall a good experience.

Called in to grab lunch but went to the toilet first. Syringes on the floor, fecies on the toilet seat and wet paper everywhere as the bins were full. You would think that cleanliness would be a priority with the current situation. I never got any lunch.

The lady that serves their the older lady doesn't even know what she was doing she tried to give my scracthie winnings to another person, if you got memory loss you shouldn't work there I am definitely putting in a complaint she was also rude.

Worst experience!!! Remember the date 4/1/2023, don't know the name of the guy but i waited for half an hour at 11pm on subway. no costumer was there but still he was saying i am busy and didn't serve. Left with disappointment.

I regularly buy coffee from here and the 3 ladies who are working are the most friendly, professional customer service oriented workers i have ever had. I believe they make the experience at this OTR stand out from all others.

Has to one of the worse customer experience i have ever experienced. Failed to get our order right every time we have been there, then staff give attitude when you say something

I went and bought Doritos.... And I got a great deal.... Read the fine print next time Susan …

Have always had great service ever since I relocated to this area nearly 7 years ago. Great coffee, great people and great manager Cristian :)

always understaffed be prepared to wait 10 mins just for service!! staff are very friendly not their fault they work under poor management!

Subway no one want to serve customer, waiting more than 10 min and they are busy in cleaning not interested to serve customers

Fuel is always 10c cheaper than other stations. Staff are friendly. Can be a bit cramped because of the space when busy.

Stupid curry puff employees need to learn to count b4 being put behind a cash register and ripping someone else off.

Fantastic staff super friendly and very helpful best coffee in Adelaide too I might add …

Do the staff know how to say hello and greet people. They just stare. Learn customer service.

The toilet was very dirty, not even soap, it was obvious that no one had cleaned it for days

Clean place, no queue, friendly staff, and not expensive foods …

Sarah-anne makes amazing coffee! Great service with a smile :)

Toilets were disgusting,no excuses for this... 26/4/2023

Friendly customer service from a women named Jem.

Good service and friendly staff

Lovely atmosphere