Currently staying there now. We were meant to stay at the oaks horizon hotel but our room supposedly was flooded so they moved us to this hotel. The customer service is okay but very poor rooms. We paid for a king and queen bedroom suites. We received a double and two king single beds which we complained about but all they did was push the king single beds together. The entire hotel room smelt rotten and feral. The tap is falling out of the sink and there is a hole in shower. There was food left on cutlery therefore not cleaned properly. We complained twice that we didn’t get the room we paid for and they did not offer to move us, didn’t really do anything about it which was super disappointing considering we paid just under $1000 to stay at a nice hotel that we couldn’t even stay at. Elevators take extremely long, one elevator being broken. Really annoyed and will not be coming back.
Travel group
Friends
Rooms: 1
Service: 2
Location: 3

Even though this place needs an update on it's bathrooms fixtures the rooms are very comfortable. The only thing that lets them down is the trip hazard from the balcony into the rooms; they are unsafe and need to be leveled somehow or a small ramp introduced. The lifts are insufferable, waiting more than 5 minutes and no access to stairs is annoying. The staff were nice upon arrival. The options for breakfast from the coffee club is not worth the money, so don't waste it. The food is sub par, there are other more awesome options around the city within walking distance
Trip type
Vacation
Travel group
Couple
Rooms: 4
Service: 4
Location: 5
Hotel highlights
Quiet

Rooms are very very outdated. Carpet and couch stained and dirty. Kitchenette was nice to have however only two elements worked. Mould in bathroom sick and shower and very strong mould smell when water is running. Dishwasher was broken and seems to just keep working for hours unless we opened the door for it to stop. Desperately needs a do over. Staff on check in were very lovely. Would also benefit from providing more dish washing soap instead of the one tony pouch as well as new cloth for wiping down benches would be handy.
Trip type
Business
Travel group
Couple
Rooms: 2
Service: 4
Location: 4

Great location opposite convention centre. In house parking is good, but staff tried to charge a daily rate when the Oaks website lists a cheaper weekly rate. Rooms are xlean and tidy, laundry and kitchen is convenient but there was only one pot, no frypan. Also televisions don't have digital stations. Although welcome letter says you can ring reception it would be good to have a phone in the room! Had to use my mobile to call the hotel to speak to reception.
Trip type
Vacation
Travel group
Solo
Rooms: 3
Service: 3
Location: 4
Hotel highlights
Quiet

Great stay, made it easier with fridge, and functional kitchen, microwave.
Trip type
Business
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Nearby activities
Close to food and restaurants
Safety
Car park needs maybe tad more security boom gates were broken twice, roller doors maybe? Nearby have allot unsavoury wanders and zero police presence of a night. Though no trouble as such to be aware of.
Food & drinks
Close to cbd
Hotel highlights
Great value

The customer service at reception was absolutely amazing. With any request or any change/issue that occurred they have gone above and beyond to help. I want to give a special mention to Lilly at reception she has been absolutely amazing. I will definitely be back and recommend oaks embassy to my friends and family to stay here in future.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great view

The room was very clean and spacious but with limited coffee, milk and toilet paper facilities as there was not any room service during my stay. The customer service was always fantastic and helpful. Unfortunately, the car parking was limited too.
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 5
Location: 5

Good hotel in the Adelaide CBD just down from the railway station with easy access to restaurants, cafes and bars nearby, nice sized rooms and comfortable beds worth a visit if you're staying in town.
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 4
Location: 4
Hotel highlights
Great value

Nice rooms and friendly staff. A bit noisy at night due to local nightclubs. Also the region behind the hotel is a bit dodgy. No room service available. There is a Coffee Club located on the ground floor open 6:30am to 2:00pm most days.
Trip type
Vacation
Rooms: 5
Service: 5
Location: 2

Great for one night stay. Clean but no coziness in open plan room. Tv too small for room and distance from couch.
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 4
Location: 5