I came here looking for a specific bird food I've been buying in bulk from various PSPs for over a decade but I have several animals so I walked around the store with a cart after deciding to get the seed last to see if anything caught my eye. I had a couple things in the cart including some fishtank decor and cat treats and headed over to the bird food aisle when I was done. Side note: what's happening to PSP's bird section? Either the company is phasing out birds or maybe this store is just especially overrun with dog food (3 full aisles), but when I got to the bird section I noticed that of the dwindling number of available bulk foods, 3 were completely empty including the one I drive 40 minutes to get from this store (there are only 3 locations in the entire state of Arizona and they are all on the Northside of Phoenix). Because I couldn't get what I went there specifically for (this location was out of the same seed last time I came as well), I ended up putting my items back and buying everything I tried to get at the store off of Amazon instead, while still in the parking lot of PSP. It's worth noting I'm sadly glad this happened because Amazon's prices for the same items have become significantly lower. I saved myself $8 if I don't think about the cost of getting to and from the store with unleaded gas sitting firmly at $4.49 and ignore the fact that my car takes premium. This location is so frequently out of products shoppers obviously demand and inflation has pushed prices to the point where I can't justify the trip so I'll likely continue the online shopping trend in the future.

Extremely poor customer service. They weren't greeting people on the way in, not acknowledging in any way. I was in there for several minutes on one particular aisle, I wasn't moving around, and wasn't addressed in any manner, wasn't asked if I had any questions or need any help. I'm glad that I didn't, cuz it was just so obviously negligent. I wouldn't have returned anyway because the prices are not competitive at all, I won't say that they are super high, but they are higher thanthen average.then averagethan average and there's no reason for me to shop there. It is September 21st and I'm just adding a bit on to my review, as I have been in there a few more times looking at their cat food. I have had time to compare their cat food selection to other pet stores, and although most pet stores have a lot more dog food than cat food, this one really takes the cake, as they have only one aisle, in fact it's half an aisle because they have dry food alone the wall and then on the other side they have the canned cat food, and that's it. It's a very small fraction of the store. The customer service has gotten a wee bit better, I would not say it's good though, and I don't think I'm going to waste my time in there anymore just because the selection is poor and so are the prices, even the sale prices.

Stopped in to get me stuff for an upcoming trip. Asked if they offered military discount, as many places do. Keep in mind that I'm the spouse and not the member, though I haven't found a place yet that didn't honor the family with the discount, until now. I had my military ID and showed it. The cashier had issues putting in the discount so asked for help. Another guy comes up and asks what branch. I say he's Navy. Then he proceeds to start asking what years and I can tell he thought I was claiming to be military and he didn't believe I was. I replied that my husband is still in (over twenty years and still going). He looked at me and said "Discounts don't work like that. He's the only one who gets the discount, not you." I mentioned that I could go to Home Depot, Lowes, most restaurants and they would give me the discount. I was very irritated because he was exceptionally rude. He replied again that that wasn't how it worked. I told them that I wouldn't be spending my money there then. As I was walking out, he kept going on about how that's not how it works. Very rude and I definitely won't be going back. If he hadn't been so disrespectful, I might still have spent money, but now that won't happen.

Went in today for the Black Friday Week-long Sale on Essence Wet Cat Food 50% off (Last Day!) only to be told the item was regular price. Put it all back on the shelf, too frustrated to look at other deals. Drove back home and checked the website again. It still lists it as on sale ending November 29 until they close at 6pm (It is 1:41pm) Nice enough store. Wish they carried more wet cat food that wasn't so much 'fish flavors'. Next time going to call before going to make sure their webpage ads jive with actual sales. March 11 Edit: So I've been back a few times since my original review. The second time was also a bit frustrating with an item put on hold (due to the coin shortage they had) for one day having been sold before that. However, subsequent visits have been pleasant. No more problems with sale prices and the manager is friendly. For now I'm putting down the first times as 'new business/employee kinks' and have upped my rating to four stars. Hopeful that future visits will warrant five stars onward.

I Could base my opinion of Pet Supplies Plus on a number of factors, things like selection price etc. Instead I will tell you that in the short time it took me to get my dogfood and make my way to the counter, I watched a young female employee gently help an elderly woman to her car with her items, and then I watched as a little girl who came into the store with a dead parakeet in her hands that she believed was sleeping, and the kind and human way that little girl was comforted and the dignity and understanding that was shown as they provided her a box for the bird and wiped her tears away and explained how her bird would want her to give the same amount of love to a new pet. Somethings cant be explained or reviewed only felt, they are as mysterious as contemplating the soul, and this place has soul. Our pets occupy a space in our heart and so should the place we shop for them.

This Pet Supplies Plus is a great locally owned and operated pet store. We had many of these when we lived in Michigan, and was disappointed when we didn't find any locations here after we moved. Luckily, they opened one up about a mile from my house around October 2020. We like them for a lot of reasons: great selection of products for our dogs and cats (high end to entry level); prices aren't too bad and they run a lot of sales and coupons; large and clean dog wash area; and all of the employees are always willing to help you, or get someone who might know better. The difference between them and the pet store they replaced at this location is night and day, and the area is much better for it. And the groomers do a fantastic job as well. It's January 2023 now, and I still think this review is accurate. Ditto August 2023. Ditto, or even better customer service, October 2023.

I went to the register to buy a container of cat treats that were marked down because the expiration date was up in May. I thought that since I had two months to use them, they would be fine. The were marked down to $10 instead of $16. The gentleman at the register would not sell them to me unless I signed up with the store with my phone number or email. He told me that anything on sale or marked down was only for customers that were registered with them. I told him that I do not give my phone number or email out to any business. He told me it was free to sign up and that he was unable to sell me the soon to be expired cat treats!!!! I volunteer for a rescue in the neighborhood for abused animals and could not believe that I was denied such a purchase! That will be the last time I walk into this place of business. Bad choice and employee training in my opinion.

Normally this is the best place to take my dog to get groomed has been for almost 2 years. This last time was absolutely unacceptable, my mother had to drop off my dog for me due to work and they tried to get her to add extras to the groom, it was an online appointment, all she should've had to do was drop him off. They didn't have any cut information for the last several times he had been groomed there and had her pick out a length from the board without properly explaining what it would look like on his coat. She told them to go short but not to shave him which had been the exact thing theyve done every time, exact same way i tell them how to do it word for word, and they completely shaved him down, he is an Australian Shepard/Husky it's absolutely ridiculous he looks like a shaved sheep, we will not be coming back I'm very disappointed

I came here for the first time today to get my dog's nails trimmed. I walked in with her current rabies vaccination paperwork, and she was on her way to the back for her nail trim within minutes. The woman who groomed her nails (sadly I didn't catch her name) was super friendly and said Addie did a great job. This is unusual because typically my pup is a nervous Nellie and shakes while getting her nails done, but I think the demeanor of the groomer, as well as the overall calm, quiet vibe of the store, made for a relaxed experience. Afterwards, Addie and I walked around the store so she could pick out a treat for being such a good girl. We also got some toys for her feline friends at home. All of the staff at this location were so helpful and nice, which only makes me want to come back here more for all of our cat and dog needs.

Pet Supplies Plus is my FAVORITE spot to grab ANYTHING related to our puppies. Their selection of dog food options is incredible, but it's their employees / management that truly set them apart from others. I've now been in numerous times, and have been greeted by friendly staff every time I walk in. They offer no pressure assistance right away and have even given amazing recommendations to help me with a very picky eater. Their selection of dog food is one of the best I've seen locally, and each interaction with their staff leads me to believe they "walk the walk", knowing their products inside and out. This is the kinda place Moon Valley / Lookout Mountain needed for our fur-babies supplies! Thank you to Gina and the entire team at this location.

Won't make my appointment today after getting talked down to and argued with about my dogs mixed breeds.. Girl behind desk right off the bat giving me dirty looks before I even asked about grooming. I don't like to be judged because of tattoos and a beard, like noone else wants to be judged about anything.... when I have a 30+ year veterinarian telling me her opinion on mixed breed for my doggo I won't take in consideration a 20yr old girl's opinion. To sit there and try and argue with me then tell me if I want she can charge mee more money. I'll take my money somwhere else and go buy my food somewhere else now no big deal.

I'm from NY and we always purchased our pet supplies from this store. Since moving to Arizona in 2018 I couldn't believe the mark up on the dog food we purchase for our dog. Around here a 30 lb bag was almost $100. Insane. But I got an email alert that this store opened up and I was so excited! It's about a 30 mile drive from our house but soooo worth it. Last time we made the trip our girl got a bunch if treats. Stuff from the barkers and 2 bags if dog food ($48 each on sale) I will drive 30 miles to get 2 bags for the price of one all day long. Thank you for being awesome! And the staff is always fantastic!

The staff is always so friendly and helpful at this location, I got my first dog a couple months ago and only have bought a few bags of dog food so far so I’m not super familiar with what the bag looks like each time and I went there today and bought a bag that looked similar, but it was a little bit different than what I usually buy and I found out after I cut it opened and got home And then I called them and let them know and they said I could return it and they even allowed me to swap it out for the same price as the original bag, excellent customer service and wonderful energy in the store, thank you

The staff is very knowledgeable and friendly. Affordable prices, I pick up my senior cat's food here as it's the lowest price I've found and they have absolutely adorable bakery treats for dogs that my pup loves. I appreciate that the staff checks in to ensure you're taken care of but doesn't hover and I've always been able to find what I need and be on my way quickly. I haven't used the "self-service" grooming station but I think it's a great idea for those who don't have the space at home but still want to groom their pets themselves. Make sure you sign up for the membership for coupons!

On the east coast we always purchased our pet food at pet supplies plus. I loved the store and never tried any other pet store. Since moving to Arizona I was forced to shop elsewhere. We finally did find the food we had our dog on at a different stores but we couldn't believe the price. We wanted our dog to have great food for her but it was so expensive even with price matching Amazon. Now that this store is local (enough to drive to) we save so much money and the staff is always so friendly to deal with! We love coming here! Highly recommend!!

Wonderful place filled with the kindest of people. The inventory is filled with small brands and more boutique like stuff but still very reasonable. The staff is so helpful and from the moment you are in there they are friendly and ready to help. They have grooming services and so much more to explore. Not sure I would shop anywhere else. I know they are a chain but they do a great job on that customer service. One last thing their bakery for dogs is great. Tasty treats or gifts for those furry four legged friends.

This store has everything you could want for your pet, without making you feel overwhelmed. The staff are super friendly and I felt like they were truly interested in my pet's needs. I purchased 150 large crickets and when I told the staff member who rung me up that I was getting 175, he quickly noticed my mistake and politely corrected me. I also purchased a 30 lb bag of Nutrisource Chicken and Rice dog food. It was $8 cheaper than where I was purchasing the same food before. I found my new pet store!

i just stopped by to see if they sold animals. pleasant surprise, it's a real pet store with their own character, not a huge chain. has pet bathing and nails clipping for sure. I liked that I could smell the earthiness of real pet food just walking past the aisles. sounds weird but it's more realistic. lots of accessories and toys and snacks for your buddy. i didn't go through the aisles but seems more canine oriented. take a tour next time you want pet supplies, buy local buy small business. thanks.

Always greeted by someone upon arrival and get asked multiple times if I need help. I usually do not, but it’s nice to see how attentive they are! I always find exactly what I need. I like being able to support a non-big box store like petsmart. I do also bring my dog here for self-wash, and it’s nice and clean. They provide shampoo but you’re welcome to bring your own. The water does take a bit to warm up, but that’s not on them, and during the warmer months that doesn’t even matter.

All Pet supplies plus employees are amazing! I visit the Moon Valley location weekly some times twice a week for crickets. I always get prompt service . Never have I felt like I was an inconvenience. EVERYONE I have met has been friendly not like annoying friendly were you know its fake it's always good conversation . You can tell they love to work there. I could go on and on about how much I enjoy to shop there. Thank you for being great! This little guy appreciates his full belly.

My friend referred me to Kim (groomers) at Pet Supplies Plus and I absolutely adore her! Come to find out my grandma, Cynthia with Lily goes to her as well! Thank you guys for making my Romeo comfortable and such a happy/clean boi! Romeo and I appreciate the love and care you put into your clients! Also, got a super cute fancy bow tie :) The store itself is amazing - and the prices! Got a spooky lamb for my fur baby:) Regulars soon here!

My cat is dying of cancer and had such a hard time eating that I thought I was going in to get her last meal. The worker there was so incredibly knowledgeable and helpful. She picked out some food toppers that I can sprinkle over a main course or just offer as a treat. Now my cat finishes breakfast, lunch, and dinner. She's happy, comfortable, and gaining weight again thanks to their help. Thank you so much!

All of the staff have been extremely helpful, even loading my items into my car for me! I appreciate that so much since I usually have my large dog and toddler with me. Their prices are better than other large generic chains and their customer service is outstanding. Staff member, Mar, and owner, Mitch, have both been great with recommendations for specific digestion aids, food and toys for my fur baby!

I don't currently have a dog, but if I did, I would definitely shop here. The place seems to have everything one could possibly need to take care of a furry little mutt. I was just passing by and saw all the cool things they sold. This place is way better than why those big box pet stores. Those places just have a bunch of garbage, but this place has got all the things you need had a great price!

I started going here for pet supplies and food 5 months ago. Every time I'm in store the staff has been knowledgeable and very friendly. All of their recommendations have been spot on. Today I met the owner of the store and he was also very helpful and friendly. It's always a great experience and I love that I can always find savings as well. I'll be a customer for life!!

I do not at all support petco or persmart mainly because they're a big corp that breeds animals just to confine them in small cages so they could make a quick buck. I will always support pet supplies plus. Every worker at this location is friendly & helpful. Prices are good, they usually have sales on the products I buy anyways, & I always get coupons.

Went to get a dog collar, a basic one was $15, you can find much cheaper and better quality online, which is why I knocked a star off. But To my surprise their price for live fish was dirt cheap, and all of their live animals/fish looked happy and healthy which is amazing as places like Petco and petsmart do not provide the same quality of care.

They're pretty awesome. Just found this place and am happy I did. A variety of foods snacks and toys for all types of animals. I found my cats favorite toy here. The self wash was great too. I only wish their driers were a little more powerful. But for the price you can't beat it pups lookin good and feeling clean. …

Lazy employees .they rather talk about what there gona eat for lunch than help customers ..and there aquatic suplys are questionable I'd never buy fish or aquaticplants from them they put there hands in the fish tanks exposing them to all kinds of bacteria and toxins and probably lotion / chicken grease.... won't be back

Everyone is so friendly here and extremely helpful! I would like to give a shout out to Alex, she was so knowledgeable and gave me so much helpful information/tips on what our new adopted senior cat would need! Great prices, great people, and I love being able to wash my dog here as opposed to the house— so much easier!

Becky groomed my sweet old German shepherd today, and is insanely talented at what she does. Not only is Becky just a very kind and sweet person, she truly loves animals and takes the time to get to know your pet. My dog really loves her and as a cautious pet owner of a senior dog I know that he is in very good hands.

Bad service. I made my appointment on Sunday 05/22/2022 at 2 pm with Hanna G., to cut the dog nails , I went with a lot of effort to the place with my dog and they told me that they needed her papers that without that they could not cut my nails . Just for a cut if it wasn't an operation or something more difficult.

I bought the dog wash card for Christmas, we came to wash the dog. None of the aprons actually tied, we left pretty wet. We were only given 2 towels for a very big hairy dog. I'm sure he would have given me more if I had asked. I guess it was easier than washing him at home but hubby still cleaned up our dog hair.

Love this store, I started coming in August to get my dog on some new food. The worker (I forgot her name☹️) told me about Redford naturals, which is the store brand, and it has been so much better on my dogs stomach. They are always so nice and helpful I love this place, especially the self serve showers!!

Pet Supplies Plus has become my go-to pet store. It always has the food I need, Victor High Pro Plus in stock, and plenty of treats to select from. Did I mention that it also has a dog wash! That's right, I can walk in bathe my dogs and leave. The three stalls are always clean and ready to use.

GREAT first experience at this Pet Supplies! Fussy 13-yr-old dog was masterfully groomed by Christopher! Then very pleasant lady (so sorry, I'll ask your name next time!) helped me find the best dry food for our other dog, at a price MUCH better than Chewy! We will definitely be back soon!!

Purchased the washes about 4 to 5 months ago for $40 with a stamp card. Unfortunately, my wallet was stolen with the stamp card. They told me I needed to purchase another card or pay as I go because they don't keep purchasing history after 30 days. Tried to email corporate with no luck.

This place was fun to shop through and seemed to have a wide variety of products to fulfill you & your pet's needs... and then some! The staff was very helpful, efficient and friendly! I found hard to acquire, 6 in 1 puppy parvo / distemper ++++ VACCINES!! Approx $15 No veterinarian

We brought our 80 lb lab in for a nail trim, walk-in. Melissa is a miracle worker! Got him taken care of in less time than it took my husband to pick up a loaf of bread next door. The dog's nails look better than ever, and he came out with his tail wagging!

I love this new store, they have a huge selection of food. And they also carry live fish. The entire staff were very friendly and helpful. They also have great grooming service! I think they are much better then the competition. I will certainly be back.

Really don't appreciate the worker arguing with me and trying to contradict the advice that my vet gave me for the supplies that I'm buying and then after explaining why I'm getting them she still tells me I'm wrong and I'm buying the wrong

Went in here today for the first time ever to pickup a new to us type of dog food that Petsmart does not carry, and I was super impressed; Great selection, great prices, and the staff was super super friendly - way more so than PetSmart.

There was organic food and treats in variety which is harder to find than you think! For the first time ever, my sweet puppy of 1 year and 3 months picked a toy and treat from the shelf all by herself. Apparently she liked the store also.

Okay I would have rated it better but one worker there had an aditutde and just was straight up rude . I went in there to by my dog some treats n toys and my boyfriend new pup a harness n leash and my moms dog a couple outfits but this

They’re awesome! I got my delivery the same day. My dog had his last bowl and they made it before close time. I’m pregnant so the delivery option was so perfect. They also left the cutest note. Highly recommend this store …

I return some merchandise that I had purchased at the store and asked for a refund. The merchandise had never been taken out of the box and was in perfect condition. I did not have the receipt but showed them on my phone that I had

Have not actually purchased anything here but the store is nice. High quality dog food. My Mom took her tiny puppy in and they helped her find the smallest little harness that actually fit her so she had a very pleasant experience.

Love this pet store and they have the best brand. Better than the major pet supply stores. Their prices are reasonable their staff is amazing. They're friendly, knowledgeable and very helpful. I highly recommend this place.

Employees are very nice and asked if I needed any help. They took their time and actually walked me over to where things may be. They also had alternatives after answers for my question. Very good customer service.

Kole has a fantastic customer service demeanor and a very positive attitude! He told Me about the instagram and other social media accounts very good employee, who take pride in their job. It’s hard to find anymore

Extremely well stocked and very clean store. Was surprised by the amount of products and toys especially that where carried. The whole team that was very helpful and friendly, will definitely be back in the future

My dogs are happier now that i shop here. Having Great Danes means that i have to shop for specific foods because of their delicate tumtums. The prices for the food my pups do well on and prefer is unbeatable.

Absolutely love this store. Very friendly staff and a wide selection of pet food. I was never comfortable going to my local pets smart. This place it much better. Definitely going to be a long time customer.

I love those people, they treat everyone as family. Couldn't ask for better customer service than what they already offer. People need to start shopping there instead of other pet food retailers.

This is a one stop shop for all of your pets needs, from groomings, nail trimmings, toys, treats and much more. I use Fromm dog food and can never find it but they have it! Definitely recommend!

We go here to buy bird food unfortunately they are not going to sale it by the bulk any longer I will still be a loyal customer the store is always nice and clean and the employees are amazing.

Very helpful and knowledgeable on what I needed help with which was my reptile! Very friendly as well. Rushed to get there before they closed and they were still friendly and very polite.

Very poor customer service both on the store management level and on the corporate level..they have shown they do not care about their customers. I will be taking my business elsewhere.

I love this place and my dogs do too!! They do pick up and delivery which is always great if you can't make it there. The staff is always super nice and go above and beyond to help.

Friendly and helpful staff. I believe Ashley checked us out today. Great selection of pet toys, much better than Petsmart. Hope they open a location near Avondale and Goodyear soon.

Fantastic selection and service. I love their Redford Naturals cat food, it's the only brand my tiny tyrant hasn't grown tired of. They even have on-site pet grooming and vet care.

The store is super clean and I took my pups in to do self service washes. They provided everythjng I needed and were super nice. The customer service was outstanding. Great store!

The people who work at this location are extremely helpful! I love that they run really good sales and top it off with a 15% off coupon. Def getting all our ferret food here now.

Great prices along with great and helpful staff. Unique animals avaliable to adoption like ferrets or tortoises. They also have a grooming with vet on site! Pretty cool place.

My daughter and I picked up "Milo" last week, he is a great new addition to our family and we had a great experience at this location. GREAT PRICE AND GREAT STAFF! Thank you

Excellent customer service and a good selection of pet supplies at reasonable prices. Sign up for the Rewards program to receive additional discounts! …

The groomer, Becky, did a fabulous job on my two dogs. The cashier and sales personal were friendly and helpful. Candy

Our go to spot for pet supplies and food! Reasonable prices, fantastic staff, and parking is always convenient.

Be a good human and take care of your dog right this place is the best place to get all your pet care needs!!!

Great little pet shop. Finally got something my dog has liked rather than forgetting about it in two days.

Great people and great dog food. The powdered treats you put in the dig food, the dogs just love it

Different variety of pet products than most chain stores, and some really good sales at this place.

Very knowledgeable, helpful staff and fantastic assortments of quality pet foods and supplies!!

Well stocked. Knowledgeable staff. Competitive prices. Our new go-to place for meal worms.

I love this place!! Staff are very kind and helpful and you can wash your dog there!!

Always have a great selection and the nicest employees! My dogs love their chews!

Always friendly and helpful. Nice to support something that is not chain.

Great alternative to the other big stores! Friendly helpful staff.

Just went there to wash my dog 14 bucks ,would go back .

Always great prices and staff. Highly recommended.