We spend thousands of dollars here during the past year. Probably close to 50k. When they messed up one order they called it custom, called me a liar, and did absolutely nothing about it. Do not trust this store. Take your money elsewhere. They screwed me for an order of 2 sofas for 10k. Consider yourself warned.

Beautiful new building with all of the class RH is known for! The new building is very well thought out - four stories of displays, including a roof deck with outdoor furniture. Still very high-end, expensive items. The "cloud couch" on the first floor is amazing! Very cool space!

Horrible delivery experience, we have been waiting for two nightstands to be delivered for last 3 months. The delivery has been cancelled thrice with damage to the pieces or just plain lack of communication. For the price we pay here, they need to get their act together.

Beautiful store where you walk through each floor and you're inspured by the flawless decorations and design. The store is full of helpful staff and lovely wares with good music it's easy to wander through and look at everything. The prices

Some beautiful pieces. My husband and I browsed there several times for a couch. Not one salesperson spoke to us, ever, during three or four visits, in which we spent 15-20 minutes, obviously seriously shopping. In fact, not one person made

My wife and have bought about $60,000 worth of furniture from this store. We paid the annual membership fee a few times now and the last designer service ruined it completely for us. We've been wanting to get more furniture from the store,

A "luxury" company that clearly doesn't understand what luxury is when it comes to time and experience. I've had the WORST experience. I ordered in November and I still haven't received my item; the first 3 times I was understanding due to

Well, this review comes from 6 months of back and forth in making sure we get the right sofa. It’s getting a 5 star review because of how they’ve treated us throughout the process of making things right. Long story short, they’ve gone out

I normally enjoy going to RH, but earlier today me and my roomates were planning on buying some outdoor furniture when some rude employee kicked us out saying “this is not a hangout spot”… Are we not supposed to sit on the couches that we

Don’t support this company, they don’t stand behind their products or offer warranty! I never like to leave reviews- but agree with others. This store is not welcoming. I went in asking about a $7k couch I have from them, the employee was

Bought a beautiful rug from there that was "a final sale item that could not be returned" But once we unfurled it, it was too small. RH was very kind to actually allow us to return it AND send the bigger replacement rug before they'd even

We bought a couch today and Maggie (spelling?) was a delight to work with. She was the epitome of customer service while making you feel like you are at home with a friend. We were never pushed into buying something we didn't want and she

We ordered the Oslo Open Dining Table and it was too small for our space so I called RH to swap for the larger option and they immediately assisted! Game changer! The customer service is IMPECCABLE! We also ordered dining chairs, an 8x10

So the gallery is what they refer to the store. They don't keep anything in stock... it is only a show room. Most of their furniture is made in a country that has one of the worst human rights records and is the world's largest polluter.

My wife and I were in the store for 40 minutes and not one employee gave us the time of day, no hello welcome, not even eye contact. Stuck up and pretentious. This seems to be a common trend among comments, maybe you should retrain your

Store is well-curated but the pieces are too big for the rooms they’re in. It’s hard to even walk around most of the tables and couches. Definitely go up all the floors and check out the rooftop patio - lots of cool furniture out there.

I would not even give 1 star to this review. Terrible customer service and delivery. If you want your parts missing for a whole month and still they could not give you an answer, just go for it. I purchased one bed, 2 night stands, one

This place is much larger but much more bland and homogeneous than their previous location. It's the poster child of "money can't by taste". Sad really, they used to have such quirky style like a collection based on old aviation that

Cool to look at but very off putting. Me and my friends came in and went to the elevator to go to the top patio and an employee said they would “meet us up there.” Why are we being chaperoned around like children? This place judges

When I spoke with the salesperson and she asked me for my address for a quote to email me, I made it very very clear that I didn't want my contact info being used for any promotional mail, whether email or snail mail.

Why all the hate? The employees at RH are not commission driven so they are not hounding you to drop $$$$ when you walk through the door. This can be good and bad because we were expecting a little more attention.

Gorgeous store. I love the quality and style of their furniture. They can be pricey, but you get what you pay for. Definitely sign up for their membership, it pays for itself in your 1st purchase.

This place is unbelievably beautiful. It feels like a museum. We didn't have any issues similar to other reviews where staff were inattentive, and actually our experience was quite the contrary.

They did a great job designing the new showroom. You can see a lot of their collection on display! The staircase is beauitful. A fun place to browse for a bit, or buy furniture!

I want to have my birthday party here, it was very fun and artsy and the chandeliers are really cool and the beds and couches are super fun and I want to live here.

Beautiful showroom, great for getting ideas and inspiration. Like others said though, the staff is standoffish and dismissive. Not very welcoming.

Amazing. Walking through the showroom is incredible. Definitely expensive, but beautiful furniture.

Excellent show room......awesome ambience.....well displayed. Home interior ideas par excel..

Wow , this gallery is amazing. Not for my pocket, but great ideas for my home.

Fine well-made furniture.