We are hopelessly clueless in picking out furniture. We know what we like but when it comes to colors and fabrics and accessories, we need help. Room & Board gives you all the help you would ever need. They have a lot of items out on the floor and you can check out samples of rugs and wood finishes to bring home. The best part is the design help tho. At the Seattle store, we worked with Taylor and she was SO AWESOME! Completely patient and picked out things that really fit us. She took the room measurements we supplied her and made renderings to help us visualize the final installation. We are super satisfied with all the furniture and accessories we've gotten so far. The delivery folks are also magnificent and if anything at all is not right, they will fix or replace. Or return, no questions asked. If you need anything for your home's interior - furniture, lights, bedding, pillows, and so on - you should stop by Room and Board. The only negative is having to wait upwards of six months for some of our stuff. But they kept us informed of any delivery date changes and were very upfront about the wait time when we ordered.

The store is weirdly obsessive about keeping all the pillows in order. If I am to buy a sofa ofcourse we need to sit and test it out before dumping $2000+ on it. An employee was super passive-aggressively putting pillows in order closely following us after we sat on any piece. I dont want to pull the race card but it really seemed racist. There were many other people trying out furniture as well but this employee was only following us. And when we were the only people of color in the store its hard to believe it was just a coincidence that this employee was just following us. And giving us the stink eye every time we sat on any couch. If you are opening a furniture store then you have to expect that people are going to test it out! No other store we have ever visited has treated us like this. Honestly very dissappointed and will never be visiting again. We will take our buisness elsewhere.

We’ve bought a bookcase, coffee table, and living room rug from Room and Board. What really stands out is their excellent white glove delivery. We’ve purchased furniture from West Elm, Crate and Barrel, and Room and Board. Of the three stores, the delivery people are by far the best at Room and Board. We never have to remind the guys to take their shoes off when they deliver items. They’re efficient and respectful of my home. The items are delivered in perfect condition. They show up when they say they will, are careful and do not cause damage to my home. We also received good service from the Design Department when selecting a living room rug. Room and Board is more expensive than Crate and Barrel and West Elm but their products are higher quality and you receive better service.

The furniture here is wonderful. I am working on furnishing my parents home for them and they had so many perfect options that are both timeless and modern that truly bridge multiple generations. But honestly the customer service is what really stands out to me. Elisa Chough helped me go through multiple rounds of design - which also involved me carting around various pillows, samples, etc all over the store. we spent hours agonizing over decisions and having quite entertaining mother-daughter "discussions" and Elise was incredible through it all. She is patient and kind with a great eye for design. I truly don't think we would have settled on final decisions without her. What a gem. Will come back because of her!! THANK YOU, ELISE!!!

Huge place with tons of well themed rooms. Quality product, very friendly welcoming staff. They also have some unique pieces of arts that has limited edition. It os more like high end furniture, compare to the quality price is t too expensive either. They leather felt really nice, and I’ve been to different furniture stores to compare. Some of the bedroom set ups were so nice I wish that set up by the windows was my room. It gives you very quiet environment so I could concentrate and think about how I wanted to set up my room. Also got some great idea from the room set up here. I was here for kids desk, they didn’t have too much selection of kids desk. Overall I definitely recommend checking this place out.

We've purchased 3 items at Room & Board, one of which was for our daughter because we liked our Deco Sleep Sofa so much. Service was very good particularly for the Deco that required some set up. They do charge for delivery but really worth it because it's very personalized and the delivery personnel really know the products. Room & Board is one of the few retailers that when you complete a survey, you know they read it. For the most recent coffee table purchase I had a question and a comment. I received a response just a day later. While not expected they went above and beyond in response and action. I would whole heartedly and confidently purchase at Room & Board again.

Contemporary modern furniture, practical and comfortable. Cozy, chic and elegant is not easy to achieve, but Room & Board managed to accomplish it! We bought a few pieces over the years from Roam & Board, chairs, rugs, decorating pillows, lamps, and are satisfied with the quality, beauty and comfort of the things we got. Prices run a little high but sometimes they have sales, floor sale items are always a great deal! Looking forward to buying more beautiful pieces for the house as we like to upgrade now and then.

My partner and I could not be more pleased about our experience with Donna for a design consult. This is a complimentary service offered by Room and Board and it was hugely beneficial. We were feeling somewhat frustrated and overwhelmed with our space and left feeling excited and in great spirits about the wonderful pieces she helped us choose (without any pressure; just simple, honest, professional and enlightening feedback and advice.) She was the missing piece to us completing our home and we are so grateful!

It seems every time I visit here, I leave inspired by the newest, beautiful trends. I find most things aesthetically pleasing and somewhat masculine in style, which I prefer. The flow of walking through the store is much different from other large retailers, as at Room & Board you do not feel you’re herded in a set path through the store like cattle, unable to see the products in an open, realistic & livable space. My only issue is that I like most everything I see and it won’t all fit in my home.

This place is up the escalators/elevator. It’s a huge store and they have all kinds of furniture you could need. The price is very high and I can’t vouch for the quality yet but the pieces are beautiful. To my delight, they also had a great selection of throw pillows, in every color of the rainbow. It was a bit awkward though, for a while we had a woman following like 8 feet behind us through the store but never engaged/offered us help. It was weird and made me feel like I was out of place.

We recently ordered a new island and had it delivered. The quality of the island is flawless, and we're absolutely in love! The delivery service is why I decided to write a review. The holiday season can be stressful, but the two delivery men were friendly and very mindful of handling our purchase with care. On top of that, they were very knowledgeable about our ordered product. We're more than pleased with our Room and Board experience and would definitely recommend!

When you walk I to this store you are immediately aware that there are lots of possibilities. We were looking for a ceiling light and found more than one we liked. We had lots of useful assistance from The staff and when we made our choice it was easy to check out and arrange for delivery. The drlivery was perfect, actually ahead of the promised date. The prices were reasonable and the quality was good. And there were a lot of other items that will Bring us back.

Attention!!! I bought two 50% off pillows, thinking I was doing a good business. I thought the "big" discount was because the pillows were the last ones (floor sample). But to my surprise, when I opened the cover, I noticed that they were manufactured in 2012 and 2013. 7 years ago! It is absurd to sell such old pillows to customers. Mites living for 7 years.

Nice store, the staff members were not to inviting. I asked about sale items and I was referred to on floor items. Meaning some items posted on their website aren't available. This location is not small child friendly, the staff was watching my child. He was well behaved while walking throughout the entire store. Time for a staff meeting to be called.

Beautiful, comfortable furniture, including beds, night stands, chairs, couches, sheets, duvets, pillows, blankets and rugs. Small rooms with many lights, lamps, artwork, frames, shelves, all beautifully accessorized. One could spend an hour or more enjoying and or envisioning the spaces in your place of residence being brought to new life.

I bought an Architecture bed back in 2012 in Los Angeles. Two of the end caps on the feet broke. I called the Room and Board here where I live now, explained what happened, they looked up the purchase, and immediately UPS'd me 2 new feet at no charge. Great customer service and I've never even visited the store!

There is no doubt that the furniture here is beautiful, and I would expect so for the price, but it was very hard to get help and when I did get help, each person seemed annoyed that I had bothered them. I’d think if I was about to spend 5000 on a table that I wouldn’t be seen as an annoyance…

I was discriminated against and not allowed into this store. I was told that the thickness of my mask was not sufficient. It was no different than anyone else's in the store. This store apparently set some arbitrary standard beyond the government imposed mandate. I will never shop here again.

Great Customer Service We bought some beautiful leather chairs. After 5 months, they did not wear well. I worked with Chelsey the manager at Seattle store. She was excellent. We returned the chairs and received full credit. We would shop at Room & Board again.

These guys are top notch. I was shopping for a new sofa and went into mutliple furniture stores in University Village. This is the only one that the floor reps bothered to ask what I was looking for and how they could help. They definitely get my business.

Exceptional customer service, quality for the price and satisfaction guarantee. Beautiful, simple designs that look contemporary but will wear nicely for 20 years. Also, the vast majority of these pieces are made in America. Not cheap, but worth it!

I went to see if there was any good couch i could see. I love the quality and design of the furniture and products they carry. The crew was nice and accommodating with all the questions I had. I will come back and get the couch I liked soon. :)

Daniel and Paul from the moving team were friendly and professional. They not only helped me move the couch I ordered into my home but adjusted the various parts so that it functioned properly and smoothly. Much appreciated guys!!

I don't really get this place. I prefer crate and barrel. Both places are over priced although their furniture is made in USA. At least your not playing 10k for a couch made on the other side of the Pacific like at RH.

It smells terrible in the store. Like a cocktail of toxic chemicals or something. I’m guessing it’s something they spray on the furniture, but I’m not sure. The employees are friendly and helpful though.

I love R&B furniture. My recent purchase, this quartz table is just beautiful. Delivery was on time and super polite. The base had a little scratch and was promptly replaced by the store. Very satisfied.

Tom Shortliffe provided outstanding customer service to us - before, during and after the sale. Absolutely blown away by how attentive and pro active he was during these difficult times.

It's not so stand out at first glance from so many furniture stores in University Village, but you will definitely love it after looking into details. Customer service is good as well.

Just left the showroom. Lindsey was incredibly helpful. Very knowledgeable and great with design suggestions. I am so glad we went in-store to decide on our couch. Thank you, Lindsey!

High quality furniture, amazing return policy. The showroom and service at this store is exceptional. Purchased three couches here and am eagerly waiting for delivery.

High quality furniture and decor, outstanding showroom. The associates here are very helpful in a non-obtrusive way. Love that they host local events here.

Very well organized with supremely helpful staff. Furniture wait times are a lot shorter than other places in the area.

Fantastic selection of contemporary furniture. Quality made and USA. Very good customer service.

The furniture is very comfortable, the sofa cushions here are my favorite! …

I would never buy anything from here... but it's very inspiring :) I'll go to IKEA

Great and helpful staff. Good products. Everything is manufactured in the US.

Lots of well pretty well made contemporary furniture to choose from.

I always want to like things here, but I don't. Senselessly pricey.

Wish I knew this place existed before buying my couch elsewhere.

Love this store! I wish we would get one in Louisville!

Oh my god, what is the smell that permeates that store.

Great experience and would definitely shop here again.

Beautiful room layouts, but ridiculously overpriced.

Very nice store with a great selection of products.

A nice place with a huge collection of Furniture.

Better than cb2! Sorry. Bad joke. But, also true.

Very nice furniture, but extremely expensive.

Overpriced chinsty trash. Avoid at all costs.

Great store, helpful staff, quality products

really pretty furniture that I can't afford

Great furniture, and people to help you!

Fantastic customer service.

Nice selection of products

Amazing furniture store

Beautiful furniture

Bedrooms was good

Excellent