What a wonderfully smooth experience today picking out our new couch . Mr. David Franklin was unbelievably professional, patient, and an all around super nice guy. I cringe going into furniture stores because of some of the employees we seem to come into contact with but this guy was just amazing to work with. My husband isn’t a social kind of guy and tends to be bothered fairly easy by most but he even appreciated how knowledgeable and easy going Franklin was to work with. We truly loved how he never showed any signs of frustration or lack of care. He went back and forth with us as though we were in this together and never tried to persuade us to go more expensive even though we started out wanting the most expensive one. He just gave us the information he had and knew on the couches but always made it seem like it was the best choice for us no matter what our decisions may have been. This ladies and gentlemen is how business should be done in sales. Thank you Mr. Franklin You’re a great asset to Rooms To Go **Just wanted to put on here that my couch was delivered and the gentlemen who delivered it was unbelievably nice, caring and cautious of my walls and property. They helped me make sure it was to my liking before they left and they were extremely patient and just some very nice men. Rooms To Go delivered happiness to our family and saw it through to make it a great experience overall. Thank guys!!

I’ve had a rooms to go card for years now since I purchased my first couch. My bf and I have been couch hunting for months now and randomly at 5:30 tonight I said hey I have an account with rooms togo and they have a sale right now wanna stop in? We got there and of course a sales rep greeted us. Let me just say sales rep Nessa was such a breath of fresh air. I told her from the initial greet what we were here for [couch and MAYBE mattress] and she didn’t hassle or hover. She straight up asked if we wanted privacy or her to walk with us. I asked for us to look around privately which was such a nice experience. We walked the whole store! But ultimately there was a couch that we came across from the beginning and we just couldn’t get over it. We fell in love with it but the one deal breaker was the size . Nessa was near by and sat with us and configured the size to what we were looking for and then sized us for a matress and what was a simple whim of an idea at 5:30 was a full on completed shopping and purchase by 7:56. Nessa was there for us when we needed her and was more than helpful. She made the shopping experience a 10/10 for us. Thanks girl!!!

EDITED REVIEW: we had the store manager reach out to us directly to try and help resolve the issue with the warranty rep. James Bailey has been kind, professional and understanding. If you ever are having a problem with your warranty, I highly recommend reaching out to the store directly to see if they can step in to assist. We have had the worst time dealing with Rooms To Go and their warranty claims company. We bought a sectional on 1/15/22 and received it on 2/17/22. In total, with the warranty we paid $2,172.58. I would hope that a couch that much would last longer than a year and a half but this has not. We submitted pictures to the warranty team and even had someone come out and take pictures because 3 of the sectional pieces are ripping at the seam on the couch. The warranty team has denied the claim saying that is normal wear and tear. I would never spend over $2k on a couch and expect it to only last a year and a half. I will never be buying anything from Rooms To Go ever again and I will be telling all my friends and families about our experience with them.

Today early this morning my wife and I were discussing about getting a new bedroom set for our daughter, so we decided to go to rooms to go at the town center location, hoping that we can get the same outstanding customer service that we were provided on last March 2022 by Bucky” and of course, once we step inside of the store, I asked for him, and there he was. For the second time straight this professional man ran the whole 9 yards with Us, making sure we were making the right decision choosing the right product and the best option comfortable for us as far as financing and protection plan with our new purchase. I wish he will stay forever in Rooms to go because in 33 years, doing businesses with different retailers, I have never been pleased and satisfied like when i purchase from this specific Rooms to Go from this location thanks to Bruce Miller aka “Bucky”. God bless you and thanks for your outstanding quality of service.

Furniture was delivered missing drawer knob for night stand .. delivery personnel set up and took off with knob missing.. shortly after delivery noticed it was missing called customer service which said they would overnight missing knob.. 2 days later didn’t show up.. called again customer service said will be delivered today.. end of day still no replacement knob.. called again this time customer service saying it will be delivered tomorrow provided tracking number to USPS regular mail delivery.. Don’t waste your time buying from this outfit very poor customer service filled with lies.. Take your money and go elsewhere.. I will never purchase from them again

Spencer at the Towncenter store helped my family find a new living room set. He was very helpful and informative! He knew the furniture on the floor well and helped us find the right size for our space. Edit: Furniture was delivered today and it’s beautiful. Spencer assured me that the blue recliner we ordered would match perfectly. They didn’t have the fabric swatch in the store for me to see. He was absolutely right! We are so happy with it. Delivery guys today were nice, friendly, and efficient!

I have to admit, I'm not a fan of furniture stores. Usually it's like going to a used car lot! But this time I can honestly say that we were VERY pleased with Rooms to Go! Our salesperson David was excellent! Professional, courteous, friendly and helpful! We also appreciated Johan as well! He answered our questions while David was assisting another customer. If you get a chance, check them out! David looks like actor Bradley Cooper so you can't miss him.

2 things: 1st, Bucky our sales associate was great. Friendly greeting, knew we wanted space (which he did but not so much you wondered where he was or how to ask questions, it was honestly perfect), gave us the facts, and reassured us of the quality and the price/value. 2nd, massive store with so many options. Prices were easy to figure out. Easy experience and great sales. Bucky, I’ll be back for a table. I like this one.

I was very impressed with the selection, quality and the pricing. We were looking for a sofa-bed and found that as well as a new leather sectional. Our sales associate Jerry D easily pointed out which sofas had a bed option which saved us time. Once we also decided on a sectional, he put together multiple configurations for us to pick from. He was super patient and not pushy. We will definitely go back for other purchases.

I had a flyer with exactly what I wanted on it. David Franklin greeted me as I entered. I showed him the flyer…he took me straight to the furniture I was interested in and shared his knowledge of how the pieces worked. Very knowledgeable! He took his time and did not rush me into any decisions. All in all, David is a great asset to your company. I did make the purchase and am happy with that decision.

We honestly never have a bad experience with Rooms to Go. They are very reliable and always have many options that to us, are affordable. Our salesman's name was Spencer. I remember because my brother's best friend is Spencer. He did an amazing job. He answered all questions and was quick to ask if he did not know. Very thorough and I highly recommend him. Thanks Spencer and thanks Rooms to Go.

From the moment we walked into the showroom it was a great experience. John introduced himself and told us to look around and if we had any questions he would be close by. He gave us the time we needed and was not intrusive in any way. He answered all of our questions and was very informative on the sales and discount program. I would definitely recommend asking for John if you come into RTG.

John, at the rooms to go in the town center in Jacksonville, Florida, was extremely nice and assisted us by showing us the various features of the recliner sofas we had in mind. We found the one we wanted, and John Made checking out and getting our sofa scheduled for delivery very quickly. We highly recommend that people seek out at that rooms to go location for any assistance.

After moving to a new home we needed to furnish two rooms. Kirsten patiently helped us walk through the store and find two sectional sofas that fit our taste, comfort and space. She was super friendly the whole time and willing to price out living room sets and provide shipping times. We never felt pressured and it was a pleasant shopping experience. Thanks!

David Rourke worked with us in looking for a sofa. He was very knowledgeable and was not pushy in trying to sell us. We did end up buying some pieces and he explained the fabric protective coating guarantee very thoroughly. He also explained the delivery process to our satisfaction. He was pleasant and had a great friendly attitude.

Very organized place with a great variety of things for the house . As soon as I walk in Johan took care of me in a very professional way .usually i don’t provide 5 stars but the service he provided was max quality. Glad to know there are still places that employees care for the guests. Good job! And thank you for the help !

My girlfriend and I love our new sectional. We worked with Doug Foster and he was hands down one of the best reps I’ve ever worked with. Doug understands people so you’ll never feel pressured to buy. If you’re looking for a nice stationary sectional, check out the “Cindy Crawford Home- Nicholas Park” or just ask for Doug lol

We recently bought this patio set and love it. Our sales associate was Janessa and she was delightful to work with. Super knowledgeable about every aspect of the furniture buying process. Not only the furniture but also the after the sale and protection of the furniture. Thanks Janessa, you rock.

Thank you to Patricia for helping me find the most perfect bed set at such an unbeatable price today. She was so patient, informative and clear throughout the entire process. My entire shopping experience today has been a pleasure with all of the salespeople and employees working in the store!

Franklin was so so helpful! So glad I went in store and not online, the couch I purchased was so comfortable and he helped me feel the difference between sleeper mattresses as well. He also helped me pick out great lamps to match my decor. Very knowledgeable and friendly! Thanks Franklin!

I used the chat option from the website. It was the best customer service I’ve ever experienced. I was chatting with Ray and he is amazing!! He went above and beyond to help, accommodate and walk me painlessly while ordering process. With help like him I will use them again. Thank you Ray

Franklin was so helpful. My husband and I had been on the fence about a particular sofa we had been looking at. He provided great information about it and walked us through every step of the purchase. We recommend this store to everyone who wants good quality furniture for a great price.

Gerry was our salesperson and he was phenomenal! Not pushy but was suggesting many options we didn’t think of. We bought a sectional, kitchen table, and rugs. Everything looks great and of high quality. Delivery is quick. Gerry made the entire buying process enjoyable and seamless.

Excellent job by the staff at Rooms to Go at Town Center, Jacksonville. Our purchase was expertly handled by Franklin Davis. Additionally, Marilyn in the control office made sure that everything was delivered and set up ON TIME. The delivery men also did a wonderful job.

John was great at assisting us in getting our first couch for our new home! We came to the store 3 different times and he was very patient with us and helped us find the perfect couch! 10/10 recommend rooms to go for a good deal and great customer service!

Kathy is a phenomenal sales woman! Very kind, and not pushy at all! Very respectful and helpful. Gave us space to talk amongst ourselves but always found us when needed. She even price matched us for a sale online. Very pleased with our experience.

Purchased a queen mattress they first sent a full size so had to wait a few more day. Then we received the mattress and it definitely doesn’t feel like the one we tried on there sales floor. Good place to purchase furniture but not a new mattress!

We recently purchased a mattress with John Felder. He was fantastic. Listened to us, gave suggestions to save money and was super nice. He made the process so easy and quick. I never felt pressured from him at all. I would highly recommend him.

Went in last weeked looking at a new couch. Spencer was very informative and not pushy. Ended up deciding on a palm springs sectional We purchased on Monday and arrived today (Friday). Smooth and easy transaction and absolutely love the couch.

The level of customer service provided at Rooms To Go is consistently exceptional. I had the pleasure of receiving assistance from Matt in selecting a dining room set that perfectly matched my apartment's style and fell within my budget. As

Bought a beautiful couch here and had a great salesman Bucky! But the accounting area needs some serious training on how to properly explain the contract. I was charged a 10% dealer fee on the couch that was never once explained to me by

Rooms to go delivered me two different couches for my sectional. Then when I called they couldn’t fit me in the same day even though it was an error on the delivery side. The guys that delivered it just left me with two different couches

All I can say is if you want to know what real customer service is, Bucky is the one! Its our 5th major purchase since we moved North Florida in April 2023. We bought our dining, living room and a queen besroom set earlier this year.

Johan gave excellent service to my family and me. Highly recommend him! He's very knowledgeable and not pushy at all. We really enjoyed shopping with him and will seek him out in the future with any of our rooms to go needs …

I visited today knowing exactly what I wanted. But, our helpful Rooms To Go associate Matt showed us every option available. Then gave us time and space to make our final purchase decision. Thanks Matt !

Franklin was awesome. He took a lot of time and was very patient and very informative with us. Hewalked us through all of our questions for the Tempur-Pedic bed that we purchased. Very beautiful!

Honestly was just looking until Franklin helped us out and showed us the perfect sofa that I didn't even notice. Great service and a great sofa, ask for Franklin you won't be disappointed.

First time in store. Matt was awesome was there when needed but not over bearing or pushy. Walked us thru the whole process with ease. Was very patient with my indecisive partner. A+++++++

Well to start, it is quite a large showroom/store, and they have a huge staff of sales people to assist you with anything you may need, or are shopping for.

My husband and I were able to purchase a living room set, dining room set, and mattress set within an hour thanks to Mr. Jerry and Ms. Glenda! We’re very happy customer