**Be careful before renting a car from this branch, especially if you are a woman and are planning on returning the car late at night (out of hours).** 1) At the point of rental I waited for around 45min because there was only one person at the desk. Bear in mind I had everything ready including DVLA driving code. 2) The salesperson was too busy selling me extra insurance to provide instructions on returning the car out of hours despite me asking specifically about out of hours returns. 3) On returning the car I found the gate locked and no directions as to where to return the car - neither at the site nor in any emails/papers I was given. 4) The postcode in the rental receipt led to the wrong location. Therefore I parked in the wrong car park and called the number displayed at the gate to check I was in the right place - however I discovered it did not work out of hours. 5) After much driving around I happened to see the security guard of the industrial estate this branch is located in who directed me to the out of hours car park. 6) At the car park, the orange box which I was supposed to deposit the key in was nowhere to be seen, so I walked back about 10min through an unlit and unsafe area to the main road and deposited the keys in an orange, damaged box that did not look very secure. I was very worried someone would just put their hand in the box, take the keys, and drive off with the car. There was a man on his bike who kept cycling by me while I was walking and driving around trying to figure out what to do with the keys and cars. It was a very stressful and scary experience. 7) I called the branch in the morning to check they received the key - however this branch does not take calls and you will be directed to a central call centre. Expect significant holding. I asked to speak to the manager but was given an email address to complain. The manager called me in the afternoon but did not provide a number to call back and the call centre wouldn't disclose it(!) He hasn't called me back yet. **Summary: Beware that if you are returning this car late at night, the area is unlit, unsafe with some dodgy people loitering around. You are dealing with untrained staff so ask lots of questions when renting.** Sixt is overpriced compared to other rental companies but I chose it because I thought I would have a stress-free experience, that they would be professionals. Based on this experience I will NEVER be using the company again.

I would like to preface this review by saying I have rented a car with Sixt before in Belfast City Airport and I had different experience. So, my review below might only reflect this particular branch but not the company in general. I booked a car from this branch through the internet and when I came here, they did not have the car that I booked. Instead, they offered a "free upgrade" to another car with bigger CC. I also requested to add an additional driver and the staff said he had to charge me £70 for the additional driver + underage fee because the extra driver was 28 years old. This already came off a little weird because when we rented a car in the Belfast City Airport before, they did not charge us the underage fee. But okay, I did read something about underage fee before so I went along with it. The staff then offered to show us the car upgrade and I chose to to go with the upgrade because of the bigger CC and bigger space. But then, when counting the total extra we had to pay, the staff charged us £154 upgrade cost + £54 additional driver + £54 underage fee. I was shocked, because the prices suddenly changed and he denied ever mentioning free upgrade. Then, instead of clearing things up, he scribbled more numbers to confuse us and in the end the total became £212.36 that we had to pay + £300 deposit. Lastly, when I made the booking online, I paid £40 to rent a GPS and instead of lending us an external GPS, the staff told us that GPS fee is just to make sure the car has a navigation system. So, we had to rely solely on the car's internal navigation system. Whereas back in Belfast, the guys there lent us a Garmin GPS for free. Honestly, I do not know what the right policy is, but the lack of price transparency is very disturbing. Even the invoice says the upgrade fee is only £137.49 and it did not list the amount for the additional driver and underage fee. The only reason I still gave 3 stars is because other than the pricing, the staff did walk us through the cars very smoothly and answered all of our questions about the car well (other than the questions about the pricing). If you are thinking to book from this Sixt branch, I suggest consider choosing other Sixt branches. Yes, on the internet the value may seem good, but with the lack of transparency in pricing it might not be worth it. Plus, the location is quite far from London and it is quite hard to find.

First time renting from Sixt, apart from giving us brand new car, the service of Sixt was utter disappointment. At first they have messed up with the invoice, and put wrong Car reg number, for which they charged us extra days for the wrong car. We have to chase Sixt for weeks to even contact them and explain the situation and ask to refund the extra amount. When visited the branch second time, whoever we talked to, everybody was saying "we don't know". It took 2 weeks to contact us back and said we have processed one refund, but we are still investigating the fuel refund. Till this time they were still investigating for the wrong car, which we have given them twice at the branch personally. Manager who called me, he did not have full information about this case. But he suggested he will investigate the fuel issue and give us back the refund because we have given the car back exactly as they have asked for, with full fuel tank. I have received credit note of an amount which they agreed to pay, but it's been more than 10 days, I still haven't received my payment yet. I have sent couple of emails to the branch manager, still no reply. I have tried to contact Sixt customer care, their automated message hang sup the call after few mins. I have tried Enterprise rent a car few times before, and not a single time i had any issues with them, just this time we found a cheaper car at Sixt and thought to try. I would never recommend Sixt to anyone. 03/09/2021 - I still haven't received my remaining payment yet. Even Sixt asked me to send them the details of the issue on which they replied to contact me shortly, which never happened yet. I really wonder how hard it is to transfer payment from one account to another account after issuing the credit note. Absolutely Rubbish !!

Overall the experience was pleasant and many thanks to Ibrahim for his friendliness and the upgrade; his great customer service was much appreciated! Upon returning the vehicle, another gentleman (who prepared the car the morning prior) checked the vehicle in and just as we were about to leave mentioned there was a dent on the vehicle. We were completely startled and surprised at this - we had been very cautious with the vehicle and had not been involved in any incidents/accidents. Upon being escorted to the vehicle and being shown the damage, it transpired that it was actually a scratch on the left door and not a dent. More importantly, this was on the vehicle prior to our rental. Thankfully Ibrahim mentioned taking a video and photos of the vehicle prior to leaving the previous morning and this damage was clearly visible on the video we took - we showed the gentleman this with a video to which he smiled. Ibrahim changed this on the system which we were greatful for and we left. However, we were quite disappointed that the logging of this damage was missed prior to our rental - especially given it was the same gentleman who prepared the vehicle the previous morning. The vehicle was freshly washed and wet which also made it more difficult to see some of the scratches on the bodywork when leaving - thankfully on this occasion nothing new became visible after the car dried but we were concerned about this. Needless to say thank you for the rental - we were able to complete some errands in comfort and the experience on the whole was generally positive!

Very poor customer service offered by Sixt. I ordered Luton van week ago and when I went to collect it sales person said they don’t have Luton van for me (even though one van was parked in parking) and tried to convince me to get LWB van instead by offering 20% discount. He said 20% discount applied on system and when you return vehicle it will reflect on final invoice and money refunded to your payment card. But when I received final invoice I couldn’t see 20% discount and there is no direct contact number of branch so I had to chase with centra customer service team. But they also keep you on hold and discuss themselves with branch person and say that someone from branch will contact you and process your refund. Instead of that either they should have given me direct branch number or providing me refund. Useless excuse of Covid for not giving branch phone number. I am still chasing for 20% discount refund after 4 days of renting. Also, there all policy in their favour, such as you don’t get any money if you need to cancel your rental as their cancellation charge is 100%. If you running late by 1 hour then your reservation will be cancelled and you will be charge fully. But what about when person come on time and wanted their booked vehicle. They know should known before hand that Luton Van is not going to be there when customer arrive to collect in that case they should have call customer in advance or arranged vehicle from different branch. Really disappointed with Sixt

Warning – do not rent from this place as they will take your money even if you haven’t hired a vehicle. I booked via a third-party website and upon collecting the car, Sixt couldn't process my details as I didn't have a National Insurance number. I had my UK driver’s license but for some reason they needed a NI number. I live overseas (Australia) and don't use a NI number anymore. I had my Australian driver's license with me also but then they asked me to use my Australian credit card. However, if I paid with this then I would have incurred extortionate foreign currency conversion fees. The person at the counter was very unhelpful and didn't seem to be interested in helping me hire a car. At least they could have shown some empathy. I have since been refunded a portion from the third-party and Sixt are unfairly holding £95. This is almost stealing as I never ended up using a car from Sixt. A few days later I used Hertz and had absolutely no issues using a UK debit card along with my UK licence. A very bad experience, as I also ended up paying £25 to get to Sixt via a taxi which is money down the drain. In these difficult times with rising costs, it’s disgraceful how these companies can take people’s money. I did dispute this with the third party however they have come back with ‘the rental company maintains the billing of these cancellation fees’.

DISHONEST! Liars. CHEATS. We booked a car a month in advance. When our schedule changed a little we called them 24 hours in advance and asked to pick up our rental car a couple of hours later than originally planned. They said no problem. When we got there our reservation had been cancelled and they didn't have any compact cars left. So they spent 10 minutes lying to us, trying to convince us that the tiny economy car was the same. It definitely was not. Then of course they just kept trying to upsell us. We took the tiny economy car, they made us pay for the more expensive compact car on the reservation form my husband showed them. We've rented cars all over the world and every other time the car we booked wasn't available, we got a little bigger car. A small upgrade. At this place they will lie and lie and force you to take a downgrade. The least they could have done is charge us the economy rate for such a tiny car! They also wrote us up as scratching the car when we returned it. I had a picture of the scratch I had taken the day we got the car. It was not us. We had proof. Obviously the idiots didn't check the car before throwing it at us. Now it's weeks later and they are contacting us to fill out incident reports about the scratch on the car. The scratch that was there when we rented the car. The workers at this location need TRAINING!!!!

Had a rent a car as our car broke down and while looking to buy a new one I thought Ill rent a car. The staff at Noth Wembley are not helpful at all. On the day of the hire, it was raining and dark and they made me late with the pick up process as there wasn't enough information given on expedia's rental agreement documents. Didn't know I had to take my passport with me and received no emails to tell me otherwise! Couldn't check the car throughly as the weather condition wasn't great and I had to go and get my children. No one even came to help and show how the car works etc. The manager has no customer service skills at all. At drop off I was told there was a damage to rear passanger side wheel which had nothing to do with me but as I was not able to check the car properly at pick up, they assumed I done it. I asked to speak to the manager but he refused to talk as he wasnt in his working hours apparently although he was in the office. Asked them if the manager could ring me but noone rang! Looking into it further, there was already a damage to front passanger side wheel which is identical to rear one that they're claimimng it's a new damage! They found me liable to the damages but I refused to pay and complained. They are now investigating it further... The whole thing been a nightmare!!! I will never be going anywhere near Sixt again...

Our recent rental was absolutely botched. We arrived 30 minutes before closing on 03.09.2023 for pick up of pre-booked car. We were received unamicably by MO, who had no patience for dealing with the (unnecessary) registration, which could have been a matter of a few minutes. All info was in the computer from all previous rentals but he was constantly finding new ways not to proceed. MO even refused to help with WiFi connection (not allowed for customers!!) that we could retrieve a social security number from e-mails on our mobile phone...nothing was done to finalize proceeds. Horrid behavior and we had to go away without a car. If Ibrahim had been present it would have been sorted on the spot without difficulties as it was next morning between 08.00-08.05, "where there is a will there is a way". So our program for the first day using a car had to be cancelled to the inconvenience of other people as well. This is not a way to treat returning customers and the "excuse" that our details in the system was wiped out was not true...all the documentation we suggested to use was not good enough as MO had decided not to give service/car, shame on him. Next morning Ibrahim sorted everything and keys were handed over in 5 minutes without problems...and respectfully!!!!!! We still expect compensation for this event and await answers from Sixt.

!! AVOID AT ALL COSTS!! Sorry to say it but if you hire from these clowns you will absolutely regret it. I paid for the extra mileage option when hiring with SIXT, as I knew I'd be driving around 2000+ miles over the 10 day period. The tyres were not correctly inflated when I took the car away, which no doubt contributed to the wear and tear they spotted on the tyres when the vehicle was returned. I did not have any sort of accident, literally just did a bunch of motorway driving. As if that's bad enough, SIXT don't even repair, or fully assess the claims themselves. So what that means, is that they will charge you £150 to pay an external contractor to come in and "assess" the car. Naturally, their perogative is to maximise the amount of work they can do on the vehicle. So after seeing a small amount of wear and tear on the tyres, they decided both would need replacing entirely. And because sixt love to get in on the action, they then throw in an admin fee as well. The final quoted cost, was just short of £500. Absolutely sickening. I've just submitted a claim with small claims. I genuinely would rather walk the 2000 miles than deal with this shady outfit again. To any prospective customers reading this, do yourselves a massive favour and hire from a company that holds themselves a little higher than the gutter.

The experience was horrible. First, I received a call that I can't pick up the vehicle at Sixt Wembley and that I need to go to Sixt Shepherds Bush for the pickup, I asked if they will be aware and expecting me, and the Sixt caller on the phone said yes. When I arrived at Sixt Shepherds Bush, the Sixt receptionist at the desk said that they have no idea why I am there and that Sixt Wembley didn't communicate anything to them. They then told me that no car is available and that I need to wait 2 hours for the car. After 2 hours of waiting, I finally got the car. Second, as soon as I left the Sixt car park at Shepherds Bush the dashboard was telling me that I have no windshield washer fluid so I had to spend my own money to buy some and fill it up. Third, I dropped the car off to a Sixt employee in the car park on the 24th and we signed all the return digital docs, and then on the 26th I got calls that I haven't returned the vehicle and that I will be penalized. I told the Sixt caller that I have returned the car on the 24th and that I have video footage of returning the car to a Sixt employee, the Sixt caller called me back later on the 26th to confirm that indeed I have returned my car. With all 3 points above (Waiting 2 hours, Missing washer fluid and threats of penalties), it was a horrible experience.

Horrible experience. It was a prepaid booking, the only thing I got at the station was the full insurance cover, which we were told it was £85. A week later I get an invoice of £97. An invoice impossible to decipher, without a proper break down of all the charges. This was 3 weeks ago, I have raised 3 tickets and still no answer, pathetic. This was just the beginning. A few days later I get from Sixt an email with a £40 fee for "handling a parking fine". You might think they paid for it on my behalf or something. Nope. They literally forwarded me the email from the NSGL. Turns out the fine was wrongly issued, I of course paid for the parking in question and I sent an appeal with all the proof, that is, the receipt of that specific parking at that specific time period, pictures, etc. I also raised this with them, without even getting into how outrageous is to charge someone pretty much the same amount of the fine itself for FORWARDING AN EMAIL. I have never seen something like this in my life. Again, no answer. Turns out that my fine has been revoked, but for some ridiculous policy I've ended up paying the amount of a fine either way, and by the looks of it I'm not getting my money back. I feel robbed, I can't explain how frustrating this is.

Sixt is ripoff, be aware. They charge for everything. here is my story I rented a car out from 8am til 9pm the office closes at 6pm but reception never told me about it and did not give any information where i supposed to leave the car upon return and where to drop the car key when return. i was there well before time, i did get instruction about where to leave car but no info about keys. i spent 10-15 mins to find, wasted about an hour on phone to get some help but no luck. so took the car home, i tried calling their phone number finally a lady picked up and after 30 mins of chat she agreed with me to keep the car. guess, what they charged me £10+VAT even though the lady agreed with me. they wanted proof that i was there in car park before time. seriously!! this is not finish here, i took the car in London city and forgot to pay congestion charge, which is fine i have to pay penaly, Sixt charged me £40 administration fee to just divert the penalty to me. i could not believe their outrageous charging scandal. i will never ever hire a car from Sixt. NO NO No. one last thing, there is no phone number to call if you get invoice for any extra charge or penalty. trust me. I suggest you to not hire from Sixt if you don't want to have any trouble.

I wish I had better things to say. I called up multiple times in advance to add a congestion charge and an additional driver (28yr old) and was told this was all added to my booking. I was then charged an additional driver fee and fined for congestion. I called up and was reassured that this was a mistake on their part and the fine would be cancelled. The finance team clearly ignore the customer service team ecause it took them 6 weeks to finally respond and say they took the admin fee off but are still charging me for a fine for not having paid for the congestion charge. Again I had called up twice before the hire day to make sure everything was sorted. Such a headache and a massive source of stress and time wasting. Not only all these mess ups but on the day they mixed me up with another customer at another branch (battersea) and didn't listen to me when I told them we had already hired a van and were just presenting another driver. The guy was rude until he realised he didn't need to charge us again and he had made a mistake. Absolute farce. *Update, they gave me a 15% discount of 10 pound instead of refunding the 90 pounds unecessary fine as they promised. All I can say is steer clear.

I have used Sixt car hire on a couple of previous occasions, and each time the service provided was outstanding. The website was easy to navigate with an impressive variety of vehicles to suit all tastes and pockets. With paying for my rental in advance I received a discount. The prices are extremely competitive, and unlike some car rental companies there is unlimited mileage. I received an email and a courtesy call to inform me that the car I had chosen was being prepared for me, and when I went along to collect the car it was parked outside the reception office. The staff were friendly and highly professional. Some car hire companies literally shove the keys in your hand as soon as you have completed the paperwork. Nothing was too much trouble for them. I was shown where everything was, and the staff were not happy unless I was happy. I even received a courtesy call from the branch during the week of my hire to check that everything was in order, and had I experienced any problems. Everything I need in a car rental is provided by Sixt, who really do take customer satisfaction to heart. I am an extremely satisfied customer, and will continue to use Sixt whenever I need a car.

During the middle of our rental period we noticed there was some tyre pressure reduction, which we were unable to resolve through topping up at a garage. We called the roadside assistance service multiple times and the call kept hanging up (it appears the system does not place people on hold and simply drops callers if there are no available operators). We contacted customer complaints and were assured an advisor would call us back. Nobody ever called us. We returned to London and on return the inspection found a nail in one of the tyres. So it appears we have been driving for hundreds of miles on a slow puncture without being provided any roadside support. Safety is the most important concern for our journey, so as our safety was not put first, we will not be using Sixt again. Furthermore, we were advised on return that we would be charged £120 for a valet clean as there was sand in the vehicle. There is a garage across the road that was able to provide an excellent interior and exterior clean for £24. This £120 is blatant profiteering, and it is unfair that this was only imposed at the end of a (pretty unsatisfactory) service.

Sixt Wembley impressed me with their wide and impressive selection of cars. Whether I was looking for something compact, spacious, or luxurious, they had it all. The variety of makes and models catered to different preferences and budgets, which made it easy for me to find the perfect vehicle for my trip. The cars were well-maintained and in excellent condition, reflecting the company's commitment to providing quality options for their customers. This diverse selection truly elevated my experience and ensured I had a comfortable and enjoyable ride throughout my rental period. The standout feature of my experience with the Sixt Wembley was undoubtedly the staff. From the moment I walked in, their warm and welcoming demeanor put me at ease. They took the time to understand my needs and preferences, offering helpful suggestions and answering all my questions patiently. It felt like they genuinely cared about ensuring I had a great rental experience. Their friendliness made the entire process enjoyable, and I left feeling valued as a customer. Thanks again to Ibrahim, Nav & Mo for always ensuring I get the best service.

Not worth the trouble at all. 1. Called in to confirm my request of a automatic van and they said yes. Turned up on the day to a manual and the did not give me the automatic van because they said they had to keep one at their location. Luckily my friend could drive manual so they added him on. 2. Did not inform me of the multiple forms of insurance. Just told me the minimum insurance is all they had. Basically didn't even try to go through all the forms of insurance with me. 3. I clearly said that I had to drop off the van at 8pm at a different location because it was too far to come back to their location(even stated on the contract). When I arrived to the drop off, the place was closed and had no way to get the van in. Side gate was open so I walked in and dropped the keys off in the drop off box and left the van Infront of the gate. No instructions on drop offs or anything else in the emails. Charged me a late fee. They also never pick up the phone if you try to call them direct. Please don't waste your time with this company. That goes with the Wembley location and the walthamstow location.

I’v been renting cars from this company for 5 months and i rented 5 different cars all of them luxury cars and paying more then £1000 monthly. Every time i rented they charge me extra in many ways that they can and also blocking my account many times. One time my car broken down and they didn’t fix the car for a week and also didn’t change it with another car. They gave the most headache in my life when I already had more then enough by been victim of domestic abuse and going through divorce while taking care of disabled chilled. They have the worst customer service ever once they gave me wrong date to bring the car 2 days earlier and another time when I could keep the car an extra day ( not for free obviously ) 2 of they employees called me and left voicemail threatening me of reporting the car as stolen!!!!!!! I will definitely go to court to take my rights back. As soon as you trust them with your Credit card they think they can do whatever they want. I will never recommend this company to anyone, if you want to have trouble and lose money rent from them they are the best of doing that.

First time renting a car and I felt slight apprehensive but it went smoothly. I arrived at 9am and was seen to immediately by a very professional guy who explained everything such as insurance, paperwork and returning the car. All in all took 10 mins or so! Just be aware you'll need to pay a deposit...it will be frozen on your debit car or cc until a few days after you return the car...ours was £300...we was offered insurance around £120 which we took for peace of mind... so its work out to be a bit pricey by the end if it...also fill the tank before you give the car back as you'll be charged! We didnt get the car we chose but it was one that was just as good, so not a problem. I was bringing the car back on a bank holiday so there was nobody in the office but it was easy and simple...gates were open so park up and drop the keys in the orange drop box by the gates. I only gave a four star as a bit pricey after all the cost and didn't get the exact car I wanted but all in all it was a good experience!

I booked a Citroen C4 on Christmas Eve. When I got to the centre I was told the car wasn't available even though I'd booked it over an hour earlier than needed to make sure it was there (I was told by customer service that it was guaranteed). The shop was just closing (it took 2 hours to get there after work and nowhere near my workplace in Barking wasn't sold out) and they told me that I would either have no car or have to pay for an upgrade to a premium car (Audi A4). I paid for the other car because it was Christmas Eve and I had no other way of getting to see my family and back to work on Boxing Day. The Audi was nice but completely over the top for what I needed it for. Absolutely shocking service and a huge cash grab, especially as the original bill was higher than it normally is (because Christmas). I've written to reservations about this.

One of the worst experiences of my life. I lost the keys to the van, my fault. I immediately expressed my willingness to pay what was due, but there was no clarity on the costs from any point of view. As for the extra day of renting the van: I was given a figure in attendance which was then found to be much lower than the real cost that was taken from my credit card. I tried to talk to customer care on the phone repeatedly, but it wasn't possible. Regarding the cost of damage for the loss of keys: Fortunately, I took out insurance which limited the final cost to £ 150, otherwise the final figure would have been very high. After renting twice with Sixt, I found myself in an unpleasant situation. I'll never be their customer again. My advice is: absolutely avoid becoming their customers. One star is definitely too much for this company.

Really fantastic service, Darrel and Abdul were helpful, friendly and knowledgable. They helped me secure a car that was suitable for its intended use (I was moving homes). The car that I requested wasn’t available but they helped me get another with barely any wait time. The car was ready and in great condition. The guys at the branch explained the T&Cs and other bits about the car succinctly and with humour. I always use Sixt Wembley. I just wish someone explained to me how the out of hours car return worked - I didn’t know where to park (if that mattered) and it took me a little while to figure out where the key return security box was. I understand why the latter isn’t advertised greatly but a heads up would have saved me a bit of panic! Overall, extremely satisfied with the service received. I always come to Sixt Wembley!

Don’t even think about renting here, absolutely disgusting customer service. We hired a van, used it and returned it back like Normal. 20 Days later after receiving our deposit back, Sixt Wembley site trying to frame us for 10cm scratch on the van. Not only we didn’t commit this damage but we had insurance in place to cover scratches and damage. The damage department that you can only contact them by email which you will receive ZERO response. Framed us for the damage we didn’t commit and forcing us to pay £500 for 10cm scratch. Not only this behaviour is fraud, scamming customers is another level of wrong doing. DONT EVEN BOTHER HIRING ANYTHING HERE, please hire somewhere else. Save your money and rights. Don’t come to SIXT, Onless you want to be scammed and take your money away.

1/. Overpriced service. 2/. Long wait to be served. 3/. Long wait for van. 4/. No van hand over to look at damage or basic vehicle functions. 5/. Tried to contact them numerous times to change my booking, no numbers were manned or emails answered. 6/. When I received final invoice charges escalated further. 6a/. What is "Interior protect"? additional charge. 6a/. Why "Roadside protection"? additional charge not requested or explained. 6a/. Additional charge for AD Blue not explained when I hired. The van was filthy outside and inside was paperwork from another company. Also a bottle of alcohol left in there along with pens. Staff were clueless and had no product or service knowledge. My advice, avoid them. I would like to say you get what you pay for but I paid more for less.

I probably shouldn't be giving even a single star for the way the two men at the outlet behaved with me and for how rude they were. Inspite of having a international driving permit, they were demanding a license with a chip embedded in it. The person handling my booking refused to give me a vehicle and later refused to cancel the booking and asked me to do so. The mental harassment I went through in front of the rest of the customers will definitely haunt me in the days to come. On approaching another company for a vehicle, I was given the vehicle on the same documents. I would definitely escalate this matter and fight for refund and also peace for the harassment I went through at office. Thanks to all of this, you definitely have lost a customer

I rented a car for one day and unluckily got a flat tyre. I called them to see how they could help us and I had to wait literally 8 hours for a simple service which was a tow that dropped us WITH the car at our home for them to charge an extra day. Then one more full working day to send someone to put a spare wheel and I had to drove the car back to them, 2 days with that car at my home with the flat tyre. When they sent me the invoice I was charged for two full days (£179) plus a fee for the unpaid extra day. £500 more for the tyre and marks that the car had before I just damaged the tyre and scratched the rim. Do you find it fair? Wasted money and time when I just wanted to pay the £97 to rent a car for a few hours.

Had a booking to pick up a car this morning but on arrival I was told that the car was not available.. a complete waste of time, not sure why I was not informed about this prior? I was then told I will get a call back by 11am when the manager arrives, but that was not the case. Staff member (I won’t state name here) was not helpful stating.. “nothing I can do”. I have repeatedly called the branch but no answer, so calls are then forwarded onto the call centre (& the call centre is unable to help with this). I use Sixt (& Enterprise) weekly & have NEVER been through this - so this is not a “Sixt problem” but a problem with this particular branch + poor customer service given to try & rectify the problem...

This was some of the worst customer service I've ever experienced. When I picked up the van I was told customer parking is in the car park behind the office so I parked my car there. I was told I could drop off the van and keys to Sixt anytime up to 10pm,with no mention of any parking restrictions. I later phoned to extend the rental to a second day. When I dropped off the van the next day, I'd received a £100 parking ticket (£60 if paid within 2 weeks). When I told the Sixt representative about this he said there is no customer parking (in a manner implying this was obvious) and the parking ticket wasn't their problem. I expect a refund to cover this cost.

Warning ⚠️ Do not book with SIXT company. I have recently made a booking on Sunday for a week in advance and had an emergency so I had to cancel my reservation and the next thing I know they don’t refund my money back based on they mentioned ohhh we wrote on terms and rules. While when I booked the reservation said flexible and was free cancellation and amount to be refunded. So I made phone call to check and they telling ohh sorry sir is not refundable. Second issue is that I own a very good car and they fooled me in booking saying they will offer a vw golf instead I got a c3 Citroen They got the humour and know how to scam people SIXT such nice company

Rented a car on this branch thought Rentalcars.com, they approved the booking, when i came to collect they didn’t have the car. They do not contacted me or the Rentalcars until the day I came to pick up the car. After that, they asked me to book on other sixth branch becouse they got the car there, I did, I was going to collect the car in the other branch, but I received a call from Rentalcars saying they didn’t got the car on the other sixth branch also. I came back to the sixth and they offered me to pick up the car one day later and pay 3x more than I paid. It was 100% paid, car, hotel, etc. They ruined my family holidays. They just don’t care.

This was my first rental from SIXT but i had such a great experience with them that it will make me a loyal SIXT customer and looking forward to rent a car from them again. Great job team SIXT. I was travelling through UK with my wife and daughter. When all other rental companies hesitated to rent me a car because I was carrying an Indian driving licence, SIXT made it possible for me to rent a car from them without any hesitation. It was a great welcoming experience from the time i entered their branch to pick up the car and the time i went to drop off the car. SPECIAL THANKS TO GUYS WORKING AT THE RECEPTION COUNTER OF SIXT NORTH WEMBLEY BRANCH.

Well-deserved 5-star service from start to finish! Having driven down to London from the North Midlands to help my daughter move, I received a friendly welcome and had only a short wait while the rental van was cleaned and sanitised. The young man on reception and those outside were friendly, courteous and helpful. If I knew their names I would thank them individually. We returned the van early and had to transfer large items from the van to my car. There was no end of support from the incredibly helpful gentlemen who even helped us dismantle an office chair and load my car. Great customer service from the SIXT team at Wembley - thank you!

Just left Sixt in Wembley extremely disappointed. Myself and my husband have just purchased a new house and needed a van to transport furniture. We booked online for the day, everything seemed perfect! On arrival we were firstly told we had to pay a £200 deposit. This was not stated when we made the booking. We were then told that they couldn’t accept payment from my card and only my husbands (even though online it accepted my card and had taken the money). We were then being pressure sold to take ‘extra insurance’ so we’re not ‘liable for much’ if anything goes wrong. Ended up walking out and using Zip Car instead!

I have now rented a car from Sixt for the past 3 years and I can only highly recommend this branch and the service it provides. I live in Bahrain and I regularly come to the UK to visit family and every time I have come David and Ibrahim have been absolutely excellent. They have not only been professional in their conduct but I feel they went the extra mile to provide me the best possible solution. Even the after service has been great, I have pestered David a couple of times (LOL) and he was marvellous with a gentle approach and extremely professional. I recommend Sixt Wembley highly, I’ll be back!!

Beware! I hired a van from this branch in May 2023. I got the hard sell to purchase additional insurance (undoubtedly the agent was on commission), which I declined twice. Surprise surprise, on returning the van some purported damage was discovered which despite me providing a video of the van when I hired it showing the damage was already present, has been charged to my credit card. The van was already covered in dents and scratches so I'm sure they have no intention of fixing the damage, just fleecing the next customer too. I would highly recommend avoiding this branch and their dodgy behaviour.

I have previously had bad experiences from renting from your company. I always take a video and photos of the car before i rent itso I have proof that the car had scratches or damage before I rented it, but unfortunately your team blamed me.The car obviously had scratches after I returned it but I have proof that the scratches was there before I rented and this is really disappointing me and I swear I won't rent the car from your company and will never recommend to rent from your company again you also will get complaints and need to improve. From 1 to 10 I would give your company 0

We went to pick up a van after having booked it previously online. We arrived after our chosen pick up time and the young lady was very nice in changing the pick up time for us without charge, so many thanks for that. However there were several scratches that were not recorded on the Van record. So I made sure to point it out to them before heading out. We were delayed as a result by about 30 minutes but another Italian lady was very nice and have us a discount. For that reason am still giving 5 stars Always check the vehicles before heading off no matter which company it is.

I have to add a review. The poor guy who was shipped in on be Saturday we hired the van was lovely as per previous review. He pointed out the extensive damage on the side of the van and told us it was known and "not to worry". We took videos and pictures. Two weeks later I received a few emails threatening to charging me hundreds for the damage! I sent the pictures and videos and it is terrible. Either totally dishonest and trying to charge multiple clients for the same damage or very unprofessional and not keeping records . Either way avoid this company if you can!

I ordered a truck from this location. The team was very helpful to get it. Eventually, the truck failed and while it created a lot of issues, Nauman, from this location, did everything he could to help and it made the experience so much better. It was quite very refreshing a company that really cares to help create a positive experience. Well done I rented quite many times from Sixt, and this location is the best one I used. Easy to access (subway station right next to it) Good prices and good choices of vehicles Very good team to work with Highly recommended

Great place. My partner and I were moving house from Wembley to Solihull and rented the van because the price was significantly better. The staff were lovely people, really down to earth and the process was very easy. Our van was very new which was a nice surprise and an automatic which we didn't expect. The motorway was closed so we were running late and my partner was stressed out. We messaged sixt to ask what the fee was for a late night return. They told us not to worry about it at all and they wouldn't charge. Great customer service- will use Sixt again.

I went there to hire a car for the weekend but found the attendant and the manager onboard to be very unprofessional, rude and arrogant, maybe they were having a bad day but even so they need to be more professional, I found their manager too very odd and aggressive, he doesnt appear to be local or accustomed to the local culture and customer services, such employees wont bid well for for the brand of the overall company. I hope they have cameras and videos onsite to inspect how their staff are operating and behaving unprofessionally with their customers..

After checking my bank account and then following up with Customer Services I was charged for 1 extra day of rent FOR NO REASON as I had returned the car back on time. I was also charged £50 because I had apparently brought the car back on less than a full tank which is completely false as I paid £50 myself to full tank the car before giving it back. Appalling service. Not happy at all. Will not be coming back. Daniel or David (forgotten his name) who served me at this branch lied about everything and is not trustworthy at all. Avoid at all costs

The management of this company has become worse and worse. Although the price is not expensive, but the service is very poor, the sales will only pay attention to the extra insurance for the guests to buy them. This insurance and car rental costs are almost the same, very expensive, if you do not buy, then they will take a magnifying glass to check the car when you return. Any minor damage marks will claim you. So you need to spend a lot of time checking the car when you pick up the car, including all exposed parts including the taillights.

After some great customer service on collection really disappointed by the fact that after leaving a very sentimental ring in the van (and speaking to the only possible post-return support on the same day, which is national and they don't let you make direct contact) it has been impossible to communicate with the branch and customer service has become non-existent. The last communication I received was that they tried to call the branch and they didn't answer. Still had no response a week and a half later. Unfortunately cannot be trusted.

I had polite and friendly service from the staff. However, the car did let me down with an electrical fault whilst on a long journey- but acknowledge this could have been outside the control of the staff. I was offered a small refund/discount but was left completely unclear how this would be done in addition to receiving the deposit back. Contacting Sixt is very difficult and frustrating especially trying to contact the branch- you cannot get through. When I chased about my deposit refund etc. I was left very confused.

Unprofessional, inefficient and a COMPLETE waste of time. We came here twice attempting to hire a van and were turned away both times! Honestly such a waste of time! Unless you book well in advance I'd recommend a different branch! Constructive comment: if there is a miscommunication, do not put this solely on the customer. We asked for a LARGE van for a sofa, but when we arrived they offer a small van and no large van available. The young staff tried to be helpful but unfortunately the manager did not.

Having made an online reservation they refused to provide me the car stating my documents don’t match. Although it could be a well justified scenario, I would have accepted their reasoning but still the agent asked me to bring more documents and after all the traveling back and providing their requirements they bluntly said they couldn’t provide the car. All my travel plans had to be cancelled - and there was no statement of refund provided. I never had this experience with other rental agents

I booked and paid for a car through the sixt app the night before needing a car only for them to then say they do not have any cars….leaving me stranded. Branch was not helpful in finding alternative cars elsewhere and neither was the central customer services. I asked a manager to call me back and nothing so far. The customer services actually proposed a car from another London branch but asking me to pay 300 more than the reservation I already paid for….despite it being their fault!

They accepted my booking when I got down to pick up the car after travelling an hour to get there. They said I can't rent any car from them due to my ms90 6 points. Says nothing about that being an issue on their terms and conditions. Just a bunch of incompentant organisations or racist I'm able to rent cars from euro rentals and bbc van rentals with my 6 point ms90. Stay away from this company. A friend said they will charge you for stuff months later, with no evidence.

The car rental place closed prior to our collection time and we were not informed, on arrival there was nobody there and no reason for the closure. We had to get a taxi for 90 minutes to pick up a car from another branch, the significantly delayed our trip and ruined the first day of our holiday. Customer services have been very unreasonable and not offered any tangible compensation for the loss of one evening of our holiday due to the incompetence of their own staff.

The staff are very friendly and the check-out and check-in were efficient. HOWEVER the rental service from Sixt was poor: The vehicle systems were all in Polish, the radio screen did not work and the radio cut in and out, the van had clearly been smoked in regularly and was generally dirty, the AdBlue was low and required me to fill it up during the 2-day rental, and then the cost of the AdBlue was not credited to the account so I am now chasing for a refund.

The service is really nice. I've been a regular Sixt customer and recently moved to London. Abdel helped me to get an upgrade, that too a brand new Volkswagen Golf. And they have 24/7 return option which is really good. Always check with the guys who is there in the office because if you call customer care they may scare you. And also check the invoice because the Sixt software which calculates the rate and all is not well designed. Thanks Abdel for the help.

We got a nice big van for a reasonable price, exactly as advertised. The service was fine. Afterwards though, we received a claim from SIXT for damage that was already present pre-rental. Fortunately, we had our own pictures to prove this and they dropped the claim a few weeks later. Still, SIXT should have been more diligent in assessing their vehicle. It was an unnecessary headache for us, but I'm still giving them 3 stars, because it turned out alright.

I hired a van from this branch which came with a full tank of diesel. As i thought the fuel was included I didn't think anything of returning it with 3/4 of a tank. 3 days later they took £144 out of my card because I did fill the tank up. I estimated I used 3 gallons of diesel. I was not told when signing the papers or being shown where the van was that I had to fill the tank up otherwise I would have done. There poor communication has cost me money.

Was overcharged an extra day and the guy who checked the van didn't even tell me. They open at 9am and only one person serving. Was charged extra day because the Van was returned at 9.20am instead of 9.00am. 20 mins late as only one person serving. Only realized when Invoice sent and money debited from my Account. Had to speak with customer service to get this resolved. People may get ripped off if they do not check or call customer service.

Good place to hire vehicles, fleet is mostly brand new, staff are a young team, quick and professional in dealing with the before and after rental process, we were dealt by a polite young man called Nouman on both occasions very helpful and articulate. gave us ample time to thoroughly inspect the vehicle before leaving the premises, there is also a parking area at the rear where you can leave your own car during the day. Highly recommended.

Pick up service desk a bit slow and tried to down grade me to a smaller car. The car I requested and eventually got had some computer issues so should have been through the work shop. I reported it on return and discovered they already knew. Fortunately the system SOS message occurred on my way back to London. Had it occured earlier I would have been stressed trying to find out if the car would be reliable enough to complete the trip...

Amazing experience. Gave a better car than expected. Was cheaper because I was able to give back the car after 6pm on the night car park. The gas station is just in front so super easy to refill. The car was like new. First time renting, first time driving in U.K., I think the employé understand I was not confident and gave me an automatic car instead of the manual I rented. Was such a nice guy ! I recommend the c5 air cross so much

Sixt was a very helpful company members of staff was very friendly and was always able to help at all times if I could give them a 10 out of 5 I would their customer service was exactly what I'd have hope for amazing experience and will continue to use this company further on in the present and future so SIXT I am very happy with the way everything went and to all the staff keep up the good work as it was an amazing experience

First time using Sixt in the UK. The location is great - atleast it served my purpose. Front desk service was quick and marvellous. David was kind enough to suggest taking a different car to avail of the Automatic - which absolutely suited me well. Very courteous and quick service - and keeping a clear communication of charges is what one desires. The return was also quick and efficient. Keep it up. I am coming back for sure.

Very poor service from sixt Wembley branch. Being heavily pregnant and a little forgetful I left a very expensive pair of glasses in an Audi A4. When called to enquire I was called a liar, three separate staff members claimed they were the branch manager and that they would call me back. I am genuinely upset, and disgusting by the way I was treated. Really rude inconsiderate staff. Still to this day I have had no call back.

Brilliant level of customer service from the team. The manager at the branch Monir went above and beyond for me, making sure that we was given a van that suited our needs. He offered us coffee while we waited aswell as biscuits which was a nice touch on a cold morning! Him and his team are a value to your company, i will only ever go to the wembley branch moving forward with any van rentals. I hope this gets back to them.

I would strongly caution against renting from Sixt. After my rental I was sent a bill for damages, despite having photos of this supposed damage being there before my rental (and mentioned on the damage report on collection). I have been trying to challenge these fraudulent charges for months and getting nowhere, just threats of debt collectors if I don't pay. Absolutely disgraceful and appalling customer service.

Zee's customer service is the reason myself anf my company will be using Sixt agin! he was polite and very helpful ! even thoygh he was by himself he went out of his way to explain the mess that the customer service team had made over the phone and remidie it immediately. The issue i had with sixt was the telephone waiting time i rang up 5 times in one day and waited on average 20mins and still didnt get through .

It is a racist company targeting foreigners. A company that charges a fee for damage caused later to foreigners who leave after a brief trip. A company that no one responds to properly, such as the UK damage compensation team and the head office customer center. typical scammer. If you are curious about the case, please refer to the review of

Pick up of car was easy. Zero excess was reasonable. Staff very helpful. Could not extend the car rental and had to make an early return from holiday - nothing to do with branch. Later to be told I could extend the rental. Help from head office was appreciated. Car was clean and very comfortable. Will use Sixt again. All round smooth, uncomplicated and pleasurable car rental experience.

Van not what I ordered was just given what they had to get me out the yard. The van had not been cleaned dog hairs over the seats, the side door would not close spent the week fighting with it. Was told I had to pay extra insurance after paying for it online when I picked it up. Was only after i realised and found out the extra payment was actually optional not how it was sold to me.

Be aware of this branch. They have giving me a rental van. Staff handed the van keys and pointed where was the van, without giving a damage report. I have taking pictures luckily my self. After 10 days received a damage to front bumper which the damage was there before diving away. I won’t use this company and warn others to use other companies which they are more clear and decent!

Booked hire online. Collection Office closed on the day. No email, text etc. To say no van Available. Spent 2 hrs onsite Calling every number we could find including vehicle recovery service. Only recorded messages saying offices closed over weekend. But your business is open... No apology. Payment taken. Spent hours getting through to arranging refund. Disappointing experience.

My experience was very simple : I rented a van for Saturday morning, 8:30, I paid in advance, completed all the paperwork to be ready more quickly. And the office was simply closed. I couldn't pick up the van and do what I had planned to do. No email, no text message. Absolutely nothing. Just a sign on the door "We are closed today because Covid". This is highly unprofessional.

I hired car for 4 days. Everything was smooth with renting the car from this company. I only gave them short notice (2days) and SIXT managed to organise the car for me which was very helpful. They accepted EU driving license which was useful. In the branch there is address checks so make sure you can provide one. Overall I am happy with the experience renting the car from SIXT

By far the most engaging, friendly and compassionate guys I’ve ever had the pleasure to deal with. Emmy family had spent 48 hours travelling and had issues with a different hire company. We cancelled and booked at Sixt and the service was astronomical. Please pass on my thanks to Ibrahim, Mohammed and Naz for the compassion they showed the kids and help they provided.

Hi all, I recently hired acar from Sixt Wembly. It was a great expereince. The car was ready, ( actually i got a fabulous upgrade) no hard sell for add ons( I did have my own extra excess insurance.) Ebrahim the consultant was excellant very professiona.l I was in and out with ease. I would reccomend hiring from Sixt Wembly branch if you are in the area. Regards John

I'd suggest that Sixt can share some of the rules in driving around the city or country as part of additional Service especially for customer from overseas to avoid traffic violation and penalty that comes with it. Secondly, customer should be given the option to make the payment themselves rather than using Sixt service with additional Handling charge

I have hired 2 Luton vans from Sixt @ Wembley now and I must say their service is outstanding. They have delivered the vehicles both times and been friendly and courteous. I had some time issues on my last journey and the guys and girls in the branch (especially Joseph) went out of their way to help me. Would highly recommend using these guys

so impressed with this branch. The staff were fab and accommodating. Everything was very clear and concise so I wasn't leaving with the keys to the car asking anymore questions than when I came in. It's actually good to know we've got somewhere reasonably close to where we live that we can rely on as well. Will be coming back here again

You never get the car you ordered. the replacement had not had a valet before use and the charging policy is opaque. the cars you receive have damage but as you pay a waiver they appear not to repair them. You get the price on line and then the final bill is double as they add on massive insurance charge equivalent to over £13k a year.

Upon arriving 15 minutes before we were due to pick up our car, we were surprised to then have to wait over an hour to pick up our car. They tried to charge us double than the estimate and when we questioned they had upgraded the car without our say so. The whole process was a shambles and we won't be using sixt again in a hurry.

The van was great and the guy was polite. Once returned the problems started I was charged in error for petrol £213 + £40 admin, once sorted I was not given admin fee back in fact they charged me another £40 for sorting out their mistake I received £173 back. So it cost me £80 for their mistake, not impressed …

Avoid this branch by all means. Very rude customer Service. They do not explain hidden charges and once charged, least bothered to accept their mistake and expect customer to read full T&C ( but don't feel important to explain customer before taking their signature ). Company overall is good but staff are arrogant.

Improved this time round, newer vehicles, although I didn't request any extra equipment this time, so I don't know if they would have supplied them. Small team, but seemingly professional enough. Took about 15 minutes to get everything sorted, bit longer than ideal, but overall improved from the last visit

Absolute industry leader. The staff simply care, that’s all a customer can ask for really. David, legend through and through. Made the whole rental a great experience. Visited from Vancouver for a few weeks and all expectations were surpassed because of that young man. I’ll never go elsewhere. Thanks again

Yesterday we picked up a car from SIXT WEMBLEY and was served by Mohammed Just want to say what an easy experience that was, thanks for taking the time to explain to us about all the features of the car etc we’ve never had that before it’s always been get in and drive and find things out along the way.

Very easy process to hire, competent and friendly staff that promptly dealt with the pickup. No issues with the van we hired (was perfect for what we wanted) and the drop off was also easy outside hours. We will be hiring a van again this year and will be using SIXT and this branch when we do.

This is my 3rd time using this company for a large van , good hire rates and good vehicles. Only disappointment was rate advertised at £ 29.99 for 5 hours but aparently terms and conditions state this can change any given day! I ended up paying £49.99 which i thought was still reasonable.

I had a really good experience when I rented a car last weekend. Initially, they didin't have exactly what I needed, but the staff was really helpful, especially David, who did everything to make sure that I can get a suitable car. The booking and the drop off also went very smoothly.

We received fantastic service from the SIXT team at Wembley. 1.The team were friendly, knowledgeable and efficient. 2. The van we hired was in perfect condition. 3. The cost of the rental was really reasonable. We would highly recommend hiring a vehicle from the SIXT team at Wembley.

Terrible experience. I've ordered a car and paid in advance. They didn't keep it to me so I had to add extra to get a car. Later on I found the car was damaged and not insured so I basically had my vacation in a unsafe and not insured car... Be ware and search to rent a car elsewhere

Great customer service, very fast handover even if I arrived one hour prior the booking time. Very good choice of cars: I tried Audi A3 and the new VW Golf, both of them very easy to drive and very comfortable! Definitely recommended and for sure I’ll be back on my next rental!

Great new team makes a massive difference at the North Wembley branch. I have rented a few times during past couple of months and can surely say the service has vastly improved since the new staff came and it’s now a pleasure to rent from them. Thanks and keep up great work!

Farhan and Ibrahim were both very polite and very helpful. The car was reasonably priced, clean and ready to go. Highly recommended Edit. Just rented a van, in short Nav is a first class manager and a very nice person. I would still recommend using this branch! Thanks Nav!

Excellent service from the staff at North Wembley branch, I was struggling to pick the right vehicle and Khadijah was really amazing and very helpful, guided me through start to finish. The vehicle was perfect, very clean and in a good location. Will definitely use again.

Worst experience ever for renting a car. I had prebooked and prepaid everything and they didnt have the car ready that i booked and tried to upsell me for £50 per day more.. When i refused, they created issues saying your address is not matching and asked me to cancwl

Went into sixt having been late for my pickup. Staff were very courteous and the young man who helped me went out of his way to make sure he could provide me a rental even though I was late. Great service and friendly staff. Made the hire process simple and enjoyable.

Unfortunately, the Luton van we wanted had not been returned by the previous customer. They provided us with a van to pick up the van from another branch and were very kind in compensating us for our inconvenience. I would use Sixt again for future van rentals.

Very professional staff. Great speedy service and good selection of cars (as expected). Was always greeted with smile. Althought some mistakes have been made on my previous rentals, they have all been managed asap, swiftly and efficiently. Good stuff guys

Horrible Experience with Sixt My experience with Sixt was absolutely awful. The customer service was rude,and they hit me with unexpected charges for damages i didn't make luckily i took a video before i left. Avoid this company at all costs!

Perfect experience :-) Really fantastic customer care - from arrival right until drop off. Was provided with a brand new 20 plate van in perfect condition. Drop off out of hours was easy and no hidden expenses we charged. Highly recommended

First time at sixt but 100% a positive experience, from the online customer service to the wembley branch were I picked up the van. All the people I spoke to were super nice and down to earth. Effortless! Definitely a returning customer