This post office does not deserve a single star! I visited this post office 2 months ago and was verbally abused and insulted by the Asian woman who works behind the counter. I had waited in the queue for my turn to be served. A couple who were before me in the queue went to the male cashier and I unfortunately went to the Asian lady whose kiosk was free. Upon seeing me, she got up and walked away. I waited until she came back. She refused to serve me stating very rudely that she had not called me and that she was going to serve the couple who had gone to the male cashier! I asked her what her problem was and she continued to ignore me and beckon the couple to her kiosk. I asked for the manager and she smirked and said 'I am the manager'. I was absolutely flabbergasted at this woman's behaviour. The couple were saying to her that I was before them and she should serve me, but she refused point blank. I threatened to report her to the Head Post office at which she jeered and mocked me saying ' Go on then go on then, I don't care, do what you want' She refused to give me her name and so did her other work colleagues. I left the post office extremely upset. But what was most shocking was when I read their reviews on Google and was amazed that so many customers has been mistreated by this same Asian woman. Some of the reviews stretched back over a number of years! Absolutely unacceptable I complained about this woman to the Head post office who upheld my complaint and have assured me they will take appropriate action. My advice to anyone who has been mistreated by this woman is to not let it go and report it to head office.

Congratulations! You have been elected for the award; Worst Post Office in the Midlands. - Unfamiliar with business customers services - General Public are treated with complete disgust - Illiterate, foreign and old aged customers are treated with a unwelcoming demeanour which is wholly unnecessary. - All staff lack facial muscles since they are unable to smile - need to visit a MX facial surgeon. - Open at the incorrect times and close intensionally early. - Express a degrading attitude to those unfamiliar with the services. - You are not called to a counter to be assisted. - No action taken on all the negative reviews. Holistically sour attitudes by all members; not a very nice place to visit in general. Staff in question: Overweight - Indo-pakistani asian lady with dark complexion. In mid 40's who also has abnormally dark and weighted lips. Another female younger in age but in late 30's with an Indian phenotype and has a distinctly elongated face. I personally travel to another branch to avoid these people, I suggest others follow suit.

Twice I’ve been served by the white gentleman when taking return parcels. He’s been extremely helpful and polite. People are saying staff are rude. But let’s get one thing straight. It’s required for staff to be polite and helpful. It’s not required of staff to smile and joke with customers - (especially Muslim women shouldn’t be expected to act like that with males). It is enough for them to be polite, helpful and addressed costumers questions diligently. That’s more than enough. If they are lacking in that and ignoring your questions then by all means complain. But don’t take reservedness as them being ill-mannered. And please bear in mind you don’t know what someone is going through. Some people are nervous in public but have no choice but to work. Some may have autism. What I’m saying is, go easy on others. These day people get offended over the slightest things. Unless someone is clearly being rude and unhelpful. Make excuses. Let go. You’ll have a better day.

Worst post office ever, please avoid. Extremely poor customer service. A business customer in front of me was literally being shouted at by 3 staff members. I then got served by an Asian lady who was already angry, her facial expression / tone of voice was just unbelievable. I wanted to send 3x passport applications for my kids. She insisted for my passport to be sent with application forms. Our applications forms where prepared by solicitor and parent passport is not needed. Even common sense didn't work, 3 separate kids passport applications - 1 parent passport. After having queued for 20 minutes, I decided to leave and use a post office in Stratford rd. where all documents were taken WITHOUT my passport and 2 weeks later got my kids passport.

It's one of the worst post office I've ever been. Staff are very rude and do not have any courtesy at all. They didn't have a glue stick to seal the envelope and the lady refused to let me use their stapler hence I could not send a very important letter. We are paying for using the post office services but the way they treat people it seems like they are working for free. Extremely hot and humid inside the post office on a very warm day. Looks like they had the heating on. If there was a minus rating I would have given them a minus rating. Definitely needs addressing and the staff needs to be retrained so that at least they have minimum courtesy in their behaviour towards the customers.

Post office is a main branch within the area... People accuse them of being slow?... it’s main branch it’s not their fault people line up and ask 150 basic common questions... As a post office who accept mail give yourself a clap because I wouldn’t want to work behind the counter as I’ve seen many rude customers and a few who ask such questions where I question how uneducated they are... People saying your moody, you be you if they don’t like it go somewhere else plenty of tiny branches scattered around with worse service possible with 0 customer service skills. Overall great service!

Worst Post Office EVER!!!! I, like the other reviewers have had the misfortune of meeting the Asian lady who dyes her hair blonde(ish). She has the customer service skills of a cat being burnt alive. One word answers to questions which need actual sentences to answer. Hasn't got a clue about anything with regards to her job. I mean based on the previous comments, she has been working here for years surley some rudimentary understanding of her job must have sunk in by now, no? I may need to go one more time but if I am served by her let's just say she will be put in her place.

Today I went to this post office I have very bad attitude and disrespect. The lady overweight she was working for and middle of the work she call lady behind me and served she said to stand there someone will come to you I was confused waited a while and not body call to me, it’s excuse she left her lunch and left my work the middle. I went Asian guy which can speak probably he told me different price the price she told me I was disappointed! I asked give me her name and complain department and he was I don’t know. Disgusting service!!

* They don't even deserve a star!!!! There's a lady whom I always don't like to see her again. I've also seen other people who complains about this particular lady. She looks rude and replies disgracefully as there is no other post office on earth. For sure she has personal problems that she brings with here at work. Avoid going to this post office. There are many post offices around with welcoming faces and good customer services. Remember a good service and respect is part of what you pay for.

Disgusting service by the staff here, they are all moody, lazy and overweight with the exception of one skinny Asian nosey woman who wants to know all your business. I have also had parcels go missing on more than two occasions when I was served by an overweight white lady. I have seen them ignore and be rude to people whos first language is not English and then huff and puff at having to provide basic information to customers... It's your job, you get paid, do it properly. Nastiness!!!

The staff are very rude to customers, and overcharge mail, can't believe the manager has not sacked them yet. I bet £100 that the manager and owners of the branch are friends or family with most of the rude staff, and I bet one of the reviewers on here named 'Amarah HUSSAIN' has close ties to them as well (looked at their previous reviews rating other Post Offices with low ratings except this cesspit). Will never use again.

Usually quite busy, medium size post office. Good, polite helpful staff. Post office cash point outside. Used it many times as it's the closest to where I live. Forgot my wallet once and had no cash for packaging and they let me pay next time, so I didn't have to walk back home. Nice gesture and not very often happening these days. All together always very positive experience. Would recommend.

I don't like this post office but today needs must. It's outdated and has long queues and some of the customers waste too much time. Simple transactions become long-winded. Staff look miserable ikea they don't want to be there. A few years they lost my parcel which caused me lots of grief ☹️. If you are in the area by all means pop in but there are better post offices.

Terrible experience in this branch, no respect for the costumer, no business manners nor humanitarian dealing ! The Asian lady is rude , arrogant and disrespectful, she doesn’t look ate the costumer she talk to or trying to solve any issue , just an low treatment in every aspects. I can’t believe such a Workrer are part of Royal Mai! Really I am disappointed ☹️

I go out of my way to avoid taking my parcels here. Somehow the queues get really long even when there's at least three members of staff at the counters. The manner of the staff is generally cold and very unwelcoming except one man who was usually sitting at the right-hand side of the counter. Would not recommend this branch.

Long queues and some of the staff act like they own the place they don't realise we are second class citizens. The only one I think is nice is the asain woman slim tall has long black hair she always speaks nicely and is very kind and patient.

It's a busy post office, but the staff are always extremely helpful. I've been using this branch regularly for the last few years and never had any issues. Wonderful service.

Short indian lady with nose piercing with the most disgusting attitude and rudeness, what's the point of treating kind customers that way ? Go and get some anger management !

I have been here to post things never had any bad experience with the customer service gave me information when I needed it. Waiting time is not long

worst post office specifically The tall old man very rude with the customers!