A few suggestions for smoother service. 1) Menu boards to assist the customer with ordering from start to finish (breads, cheeses, extras, salads, sauces and toppings). Simplify the ordering process at the speaker box 2) Take the entire order from start to finish and then collect payment and park the customer as the drive through doesn’t hold more than one car. 3) You’re a 24/7 store which means it will attract customers at late hours. Please refrain from saying to us, it’s pretty late and so weird that you’d order food at this time, on a Saturday, with a condescending tone to greet us on our way. Above all, the order was made as specified and we’re not complaining, merely making some suggestions. We understand the workers point of view and time of night, but without attention you may attract some more negative attention. Have a nice day

Please check your food safety procedures in store. Nearly broke a tooth halfway into eating my meatball sub. Halfway through my meal.. the Meatballs were extremely hard - even had a hard time cutting through with a kitchen knife. See photos and videos attached. Meatballs were rock hard, dried out. God knows how long they’d been sitting there. I have not been feeling well since eating the first part of my sub and reaching those. I didn’t eat the rest since obviously. Making me question the freshness of the meat I already ate… hoping not food poisoning related. Will avoid this location. I have always had good experiences at Modbury instead. But don’t think I will ever return to another Subway after this experience.
Service
Take out
Price per person
$1–20

The attendant (I won’t post her name but she has purple hairs) was so rude to me and my friend. We were there to get subs and toastie but her behaviour was quite rude towards us. First she passed some racist comments without knowing a thing or two and when we were (me and my friend) were deciding whether to split or what , she interrupted and said be quick I don’t have time for all this. Bruh, hold the attitude. We were still polite towards her, while preparing our order she even said like she have a big Uber order to prepare and she needs to go toilet , it wasn’t that busy even and the sub she made was a rip off. I want authority to pay attention towards their staff’S behaviour.

Purchased three products (one of them C coffee) the two Subway toasted products were the same, when received and driven away I opened the first one to find it was incorrectly made but nice and hot so I ate it. The second one was also incorrectly made and basically cold, unfinished and unpleasant. I took it back the next night to show them - yes of course it was well cold by then but clearly not correctly made which was the point I wanted to make. I wont be going back to this Subway anytime soon as this was third strike - you're out.
Service
Take out
Meal type
Dinner
Price per person
$20–40

Not usually one to complain, but yesterday I experienced the most disgusting display of customer service. Wasn’t even greeted by the subway worker, rather she sighed and looked at her OTR a colleague and stated “I told you so” with a disgruntled look. The worker was continually rude to my friends absolutely I and was clearly unhappy that we were there. Upon leaving, I pressed the unhappy button on the feedback receiver and was told to “Grow up, C***”. Very very unhappy. Also, the food here is the least fresh out of any subway. Only pros include location and 24/7 open hours.

There was a server that give generously which saves me asking for more continuously because they're skimping out on the salads.
Service
Take out
Meal type
Lunch
Price per person
$1–20
Food: 5
Service: 5
Atmosphere: 4
Vegetarian options
You ask for what is appropriate to your needs.
Kid-friendliness
Drinks, cookies, freshly made and other items in store for your convenience, all in one store ️☕️

Can't remember the last time I had a good experience at this Subway. One time I chipped half my molar tooth off, from something in my wrap. The most recent time I went, the wrap was so stale I don't know how it wasn't mouldy, it literally felt like cardboard and split in multiple places instantly. I also got a cheesy garlic bread and lifted the lid, and all the ingredients were stuck to the lid. I'm not normally one to complain, but lately the food from here has been deplorable.
Service
Take out
Meal type
Dinner
Price per person
$20–40

. $5 pizza sub is a bargain. . Good value, low cost sandwiches. . The meat could be a little fresher. One time I bought a chicken teriyaki and is was sort of cold and slimy. . Healthy ‘fast food’. Dark Rye bread and fresh salad filling. . Convenient opening hours. . Friendly staff. . Plenty of locations. . Convenient opening hours. . Nice in-store eating tables. . Thankyou for the healthy salad sandwiches. You are my go-to ‘takeaway’, thanks to the combination of value for money and nutrition.

We ordered from OTR first and our order for a Moe's Hotdog was incorrect, the staff member firstly refused to remake. But he did eventually. Subway was good. The toilet was filthy. The parking was absolutely hopeless with a work van obstructing entry to 2 carparks and other vehicles blocking the flow of traffic. Poorly designed entry and exit.
Service
Dine in
Meal type
Lunch
Price per person
$1–20
Food: 3
Service: 1
Atmosphere: 1

I would have given 5 for food but asked for Italian herbs & cheese but it wasn't that. However the service from the female on speaker was awesome. Asked how my day was?... Asked if she could tell me a joke. Wow fantastic customer service. Thank you to that female for her brilliant customer service. She had blonde hair with glasses & her name tag started with "CH" I couldn't read the rest.
Food: 4
Service: 5
Atmosphere: 4

Partner and I ordered the meal for two at almost four in the morning and took about 40 mins to arrive when we live rather close. Food was completely wrong. Both had cucumber and tomato on them which we dont like and I was given the wrong sauce. Bread was a little burnt, and somehow soggy on some parts and both of us are astonished as to how someone messes up an order that bad. Only good thing about it was the guy who dilivered the meal.

Terrible place for anyone to work, I have seen many workers having to work long shifts by themselves and continuously getting really busy. There has been many times where I wanted to order a subway but turned around and gotten hungry jacks (opposite side) as it was just too busy. Something should be done for these people who are probably working long hours without a break and having to deal with so many people.

Terrible subway. We went through the drive thru and we had to repeat the order several times even though we were clearly talking. The bread was dry and stale and to top it all off, what in the world so you call this??? This doesn't look like a sub at all. It looks like an unwrapped wrap! Learn to be an actual sandwich 'artist' because at the moment, I don't see any love for this 'art'.

5 stars to one of the staff members Ali. Over the past few months I have regularly gone through the drive through at this subway on my way to work for a coffee and wrap and every time I have been served by Ali he has always been polite and friendly. He has even taken the time to learn my name and remembers how I like my coffee and wrap order. Fantastic customer service Ali!

Nice clean restaurant I enjoyed my time
Service
Dine in
Meal type
Dinner
Price per person
$1–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Meatball Sub
Parking space
Plenty of parking
Parking options
Free parking lot, Free street parking

prices have gone up considerably, no longer a cheaper alternative, and the rolls have shrunk, like everything else, paying nearly $14.00 for a standard footlong l, and then if you want extra, thats more to!!!, will avoid going there from now on.
Service
Take out
Meal type
Lunch

Their service is disgusting! Never enough staff on, always kept waiting..not once have they got my order right.. I asked for an ice coffee when i ordered my subway and was told it was too far for them to walk to the refridgerator so i just drove off for the last time without the subway!!

Messes up my order on a regular basis, in what universe is 'long chicken tenders' shredded chicken? Its literally the same thing every time, I know you have them too I can see them if I don't use the drive thru. Train your staff better so they can understand the words 'chicken tenders'.

Worst subway ever, First time I went there, they only had two type of breads, ordered a foot long veg and cucumber was bitter. Next time went there and they had no breads at all, were not even baking them for the morning. Don't even bother coming here. Complete waste of time.

First and last time i use this drive thru ordered seafood sensation but when i got home sat down to enjoy my lunch only to find they put tuna in it. I had also ordered it with lettuce but that was missing. Best part is they repeat what you order but still cant get it right.

Ordered 2 footlong bacon and egg sub this morning for me and my mate, and bit into the most disappointing sandwich of my life. The bacon was raw and the eggs were cold. This was on both sandwiches. I will no longer be going back. such a waste of money, and it's disgusting.

3 staff on and 25 min wait to be served. Seemed like the work experience kids running the place. The drive-through is a silly hindrance to people ordering inside. Empty fridges so no drink options. Just an all round joke of a subway. OTR should be ashamed. More

Poor customer service. 2 guys and one lady was working there and I have to wait nearly 10minutes there until they take my order. They were not giving attention to the customers and they were not care or greet to the customers. Worst experience. …

Had the meatball sub it was ok but won't be getting that one again
Service
Take out
Meal type
Dinner
Price per person
$1–20
Food: 2
Service: 3
Atmosphere: 3
Parking options
Free street parking

The staff here in the evenings are great I call in every night on my way to work and they are always happy smiling polite an absolute pleasure to be served by.
Service
Take out
Meal type
Dinner
Price per person
$20–40

Poor customer services staff SKYE was very rude when ordering and explaining things four times asked to add veggie padie and showing attitude too rude and looks like she was upset and tired from her job never recommended 0/10

It is a good stop on your way to work or travel to fill up your car and your tummy. I am visiting this store for a while now and have no issues love the service.
Food: 4
Service: 4
Atmosphere: 4

Don't bother going inside to order Subway, the drive through gets all the attention from an understaffed OTR outlet. We bought from the servo, we were there for 5 or 10 minutes, no-one in front of us was served.

Super convenient for getting a sub at whatever time of day (it's open 24hrs same as the petrol station). Right next to lights so enables you to get straight back to either direction of main nth road as well!

Ordered in drive thru had trouble hearing with the speaker box was so quiet I had to turn my car off. Then couldn't hear over the traffic on mnr. Had to go to the window to be able to order. Food was good.

Flys were flying and landing on the meats and the salads at the subway
Service
Take out
Meal type
Lunch
Price per person
$1–20
Food: 1
Service: 2
Atmosphere: 1

Unprofessional Staff , One of the Staff member started ignoring us and went back , we waited for 5-6 mins while no one was there and doing his/her own kitchen stuff at back .
Service: 1

Worst service provided by night staff. Visited 8 Jan 2023. 10.20 pm. Dont have basic manners on how to deal with customers.
Food: 3
Service: 1
Atmosphere: 1

Not good
Service
Take out
Meal type
Dinner
Price per person
$1–20
Vegetarian options
It's was not hot and we didn't find it's patty is very tasty

Handy to drop n have something to eat or drink
Service
Dine in
Meal type
Lunch
Price per person
$1–20
Food: 4
Service: 4

Thoroughly enjoyed our food. Everything was fresh and delicious. Customer service could have been better but can't blame the food. Hence the 5 stars.

Waited 15 mins in drive thru and food was soggy. Not the greatest
Service
Take out
Meal type
Dinner
Price per person
$1–20

The bread was dry bare minimum toppings and to top it off the cookies were uncooked on the inside only thing this meal was good for was my dog

Meatball sub.
Service
Take out
Meal type
Lunch
Price per person
$1–20
Parking
Mad house at BP Para Hills

Assistant was very rude. Service with a frown .bad attitude. no red onion, ignored everything asked for rolls . 1 star if that...

Friendly and helpful staff at the subway. Adjusted price with patience when system was not working. Made the sandwich perfectly.

Used OTR to order easily collected when arrived
Service
Take out
Meal type
Other
Price per person
$1–20

Just ordered a tuna sub, delivered by uber and couldn't eat it as the bread was rock hard obviously stale. Bad form Subway!

9 times out of 10 you get a good sandwich here. Definitely recommend.
Food: 4
Service: 4
Atmosphere: 4

No bread at 5:30pm. Pretty poor effort plus bad and rude service. Keep driving till the next subway don't waste your time

I been to this subway excellent service Mr. Rippandeep made our subway 100% delicious. 5 stars ⭐️ for your service mate.

Burnt neat burnt bread a and no salad hire people older than 2
Food: 1
Service: 1
Atmosphere: 1

Tried this subway on the way home for the first time. Fast efficient service nice clean healthy and hassle free.

If you cannot order from the intercom with the menu showing GET A MENU BOARD WHERE YOU COLLECT YOUR FOOD!!!!!!

Great food and service, even when we ordered 3 different salads and a foot long Sub through the drive-thru.

Any subway that has beetroot gets stars...tho not 5 cause I still don't know why it costs extra …

As always subway provide good food with good service
Service
Take out
Meal type
Dinner

No problems, I bought a foot long Chicken with the extras and had some left over for tea later on.

Very bad girls the lay came from our was also very bad and the worst experience we ever had

Delicious and fresh , I had falafel with tzatziki and salad and cookies. It was very fresh

Customer service was really bad and took half an hour for a coffee and sub.

Healthy eating, if you stick to the originals they came out with

Make great coffee sometimes a little slow and understaffed tho

Good
Food: 5
Service: 4
Atmosphere: 4

Lady in there, very passive aggressive and rude.

Poorly made sandwich and terribly undercooked.

Freshly made
Service
Take out…
More

Night staff is extremely slow.

Good staff and quick service.

Good subway rolls as usual.

A good feed subway that is.

C coffee over any sub..

Worst staff we ever met

Water down there fuel

Poor service. Bad sub

It's ok yo be at....

Drive thru is best

Best service ♥️♥️

Subway eat fresh.

Great service.

Great starff

Not to bad

Same same

Ok