Sunshine hospital is the biggest joke ever you would never Bragg about this hospital saying they nice. They do not care about you they only think about themselves. You would not send your worst enemy here. It is still a laughing stock. I am back in here and I am not happy. There is nothing special about it. No wonder people still complain the hospital. I would not give them a rating. When I came in a nurse was going though my bag. I useless nurse what give you the right permission to go though my bag. I never sign a waiver for them permission go though my bag. Some of the nurses you tell them if you want more blankets because the room was cold. I was waiting over three hours. You tell them something the nurse ran outside the room and laughing outside the room. I don’t think they they have a Strict confidentiality. I do not like this hospital there Attitude to patience is very poorly. They tell you fasting today no breakfast. Never told me about it. I put it down to poor Communication. The other night I called for a nurse she came in reset the alarm. She just walked out without say nothing. That is poor doing that. That same night a blonde nurse try straightening the pillow move in diffrent angles. She is a Imbecile. Got my dinner the jelly was not set properly like water. Melted like ice cream try to Convince me it taken all that time it melted like water. Lot of the food has got registered day after on it they feed you be given past the use by date. I Suggest you go to a better hospital but keep away from St Albans or Sunshine. The best one is Footscray western general. They have a lot of friendly staff. In my honest opinion Sunshine should have a course in manners and friendly. To people. They should learn how Footscray treat there Patients Star rating is 5 stars to me is Minus 500. Date 21 October 2023. The nurses I had on dayshift are lazy did not make the bed. This one should not be employed as nurses to be honest she was up herself. This nurse name Smriti.The do not have any manners. To be honest this is a joke. I have been here now for 5 weeks of hell. Also I seen a nurse handing urinate full with gloves on and came back still the gloves on handling a drink glass over the top of the glass. Have they fought of unhygienic this should be brought attention to someone. One of the nurse came into the room and stated you are not welcome here. Then reset the call button and walked out of the room. Early in the morning a nurse change a pad and touch the table with her gloves passing contamination in the room. Let me say I am getting sick of this nurses not knowing hygiene. The Physio department do not keep there word. You have a schedule time for the week. Yesterday 9/11/23 a physio was supposed to pick up and take you to physio. And yesterday they did not inform me that it been canceled. This week I only seen them 2 days this week. They just forgot to inform me. This is happened quite regularly. I am having less physio. I agree to sign up but don't keep there word. I am only getting two all three times a week. Typical name for them is bone head. !!!!!! They just wasting my time. New review on December 15, 2023. What I found during my time here is I have written some bad things about this hospital. There are quite a few people who have been very cheerful and happy people. The doctors who have taken care of me from day 1 have been very good to me. They treated me with a lot of respect. There been two doctor teams I had found them very pleasant. I wish I can name them because of legal purposes. And one of them got transfer to another area. I hope the person goes further in career. Another one Anita who use to take my order for meals every day I found her very cheerful and happy every morning. It always brighten my day . And another one who has given me happiness and made me turn a new leaf over me. The person works very hard and committed to her job. The person is very kind hearted I have a lot of respect for is Grace. There are some of the names I have forgotten I respect you all.

Worst Public Hospital service ever! Took our mum in to ED where she was going in and out of consciousness and almost passing out but had to wait for almost an hour to speak to the nurse. The nurse at reception was the worst healthcare professional I have ever seen! and frankly think she should be reprimanded for her horrible service! She's in the wrong profession for sure! Mum could barely talk and almost bumped her head while being admitted and being asked question by her, but this nurse could care less ! Absolutely disgusting and appalling service was given by this nurse. She did the absolute bare minimum even though see could clearly see how unwell mum was. Spoke very rudely to myself and dad and said we have to leave more than once in a very rude tone (could have explained politely visitors cant stay but no, her demeanor was very condescending and arrogant), not one ounce of empathy was shown. We felt she was not only extremely lazy but also racist. After they did all the admin details which took time as mum was deteriorating ,they finally admitted her around 10:30pm. Only for me to receive a call from my mum at 5am telling me that they decided to discharge her and we had to come pick up or she'll be left to wait. The nurse or doctor never bothered to inform the family or provide any update what so ever, so I don't know why they wasted time getting emergency contact details if they weren't planning on contacting us!? When we came to pick mum up, she did not look any better , I was shocked to see that that they made her walk out by herself in the state she was in , still barely able to walk! No decency to send a nurse to help walk her out and give us any feedback as to what happened or what treatment they provided! After taking mum home she continued to get worse! So we took her to our local GP and immediately was told that SHE SHOULD HAVE NEVER BEEN DISCHARGED after assessing her condition and that the diagnosis given doesn't make sense to her symptoms, we were told to take her to Royal Melbourne hospital instead to get her properly examined. So that's what we did and wow the difference in service is astonishing to say the least! Mum was given so much better healthcare and treated with respect and empathy. The way we were treated at Sunshine was despicable and should never happen to anyone , especially during such stressful times! Never going here again!

There are certain experiences in life that change your outlook and leave you with long-lasting apprehension, anxiety and distrust. Sunshine hospital was that experience for me.They misdiagnosed an epidural (lower spine) infection in a patient who clearly displayed all the symptoms - agonising pain, fever and complete and sudden immobility in her lower half - as a 'common disc injury'. A physio was brought in to help her 'walk'. She fell to the ground, confused and in tears. This before any scans had been done. This is exactly what not to do in the case of a spinal infection. I pleaded with them to stop the nonsense - a grown woman well versed in aches and pains wasnt confusing something extremely serious with a disc or muscle injury. They refused to do an MRI, which is the only way to observe an infection in that area and they ignored the fever she was running. They tried to get me to take my mother home. Even though she couldn't even remotely stand, let alone walk. I told them i felt like i was in the Twilight zone. Should i carry her home? Perhaps transport her there with my magical abilities? They then agreed to transport her to a local physical rehab centre. Once there, I told the doctor on duty that I had concerns that had gone ignored. That I suspected an epidural infection but the doctor at Sunshine wouldn't even entertain the idea. That disc injuries, though painful, don't paralyse you like this. She agreed and took a blood test and told me she was concerned as mums markers for infection were too high to ignore and she was running a temperature. This was only hours after sunshine released her. She sent mum straight back to Sunshine. They finally did an MRI. At 2am, a neurologist from the Royal Melbourne called her in for emergency surgery. This was after a week of agony and anxiety and distress. The risk of paralysis, long term damage and even death were all very possible during that week of back and forth. Had I not advocated for my mum as much as I did did, I dread to imagine the outcome. What happens to people who don't have family to advocate for them? I don't know how many dunces were involved in making the decisions that were made during that week but if I could Google the correct diagnosis within a day....I think that says a lot.

3 weeks ago I got admitted to Sunshine Hospital and I won't be here writing this review if it wasn't for all the amazing hardworking people that helped me out. There is so many to thank but it doesn't matter because each and everyone of them played a crucial role in my recovery. First I want to thank the ER receptionists who was kind and quick in getting me in. Im sorry I didn't get your name all I remembered was your beautiful hijab. I want to thank all the doctors and nurses in the emergency area that were fast in examining what was wrong with me. I wanted to thank all those who did my CT scans, xrays and did any tests that were necessary. Last and least I want give a big shout out  and Thank You to all the doctors, nurses, cleaners, and everyone involved in the ICU department. As you know this is where the most critical patient go to and that was me. I'm blessed and super greatful to everyone of them. I want to say a special thank you to Dr. Irma who always seem to put a smile on my face everytime she comes around. I want to thank the amazing hard-working nurses. I cry evertime I think of you because you are the forgotten heroes of this place or any hospital. Day in day out you rock up with a smile  forgetting about your lives and ready to take on whatever is needed for us your patients. I also want to thank Dr Alan and his team from the Respiratory department, as well as Cindy and Tim who's there to do my exercise and breathing techniques. Last I also want to thank Cindy, who's not a doctor, nor a nurse to be honest I forgot what she does but she's always there with a big smile, and a positive attitude something we need while being in there. Since coming back I've looked at life differently and have more respect and appreciation for everyone in the medical field. Thank you once again to everyone in Sunshine Hospital. I'll never forget all the love, care and support shown while being in there. I pray to God every day to bless each and everyone of you. From a greatful patient (Lanu)

I went to my GP as I was having difficulties breathing, for reference I have COPD and had contracted a severe lung infection. He immediately called an ambulance as he judged this as life threatening. The ambulance paramedics who were timely and calming, administered IV steroids, oxygen and Bronchodilator. My breathing improved marginally, and after an hour of monitoring, I was released to wait in the ED. This became an agonisingly long wait of 5 more hours until I was sent for x-ray and bloods. An hour or so after that I saw a Dr. I found the nurse at reception Dustin to be lovely, knowledgeable, and willing to explain in a caring manner (through my frustration), the process and wait time. The Dr Alexander was also thorough, caring and I felt in good hands. The reason for giving 2 stars is because of our severely understaffed and inadequate health system, not the Doctors and Nurses. It is not their fault that the wait times are so very long, and that there are no available beds. They have to deal with so many angry people, no wonder their patience and empathy can wear thin (I have read a lot of the reviews before posting this.). They aren’t robots, they’re human too, and I challenge anyone to remain a type of Mother Teresa under the stress, pressure, short staffing and demands of the ED. In reference to some of the negative reviews I have read, WHY are a lot of these reviewers going to ED in the first place? A possible broken finger or toe, slight temperature, and many other things that IMO are not emergencies at all. Maybe stop clogging up our ED’s with things that can be managed by GP’s. Even if it is the next day. This will prevent people who need genuine emergency attention waiting so long. Overall, I feel that the staff are doing the best they can in an underfunded Public medical system.

I had a great experience with all the women doctors and nurses and men nurses I met and had throughout my experience is the er and short stay…. My only bad experience was a Dr Raj in the short stay unit…. He came in and laughed at my pain, kept smiling and snarking under his breath every time I moaned or was doubled over in pain vomiting in my bed… I have severe hg morning sickness that I cannot control. When the ambulance came to my house they gave me fentanyl for the first time ever and when I got to hosp they gave me another two doses as it was easing my pain. This doctor laughed at me and said “well we can’t give you anymore fentanyl or opioids” like I was some junkie coming to hospital every Tuesday for another dose. I was so humiliated and told a nurse straight away about the way he treated me and the way he was acting about my sickness and not believing me. He then when I asked him why he was asking me inappropriate questions and told him to stop because I was in pain.. he just looked at me and left… didn’t say anything! And I never saw him again. I was immediately moved to a different room with a LOVELY female doctor who believed what I said and reassured me that from my blood tests that came back that they can see how much I’ve had been vomiting the past few months… Dr Raj get another job and I suggest you NEVER work with females in the medical industry ever again. I won’t let a man be this nasty to me since I gave birth and the man helping told me “he wouldn’t help me if I didn’t shut up” no more will men do this.. it’s ridiculous! HG morning sickness is very real and very valid. Update: like others have said in these reviews the ER staff need a review especially the doctors and especially this Dr Raj joke….

Absolutely appalling treatment! My partner presented Tuesday morning with signs of appendicitis. He was told even with this his approximate waiting time was 3 hours. Once he was taken back he was told he should be having surgery later that day/night. He was prepped for surgery only to be told he would have to wait until the following morning. Overnight he was in extreme pain and upon notifying the nurse that he couldn’t cope with the pain, was told they would just get him more pain meds. He eventually had surgery at 8am Wednesday morning, 25 HOURS after arriving at the emergency department. This alone is absolutely disgusting. I’m not a doctor and even I know appendicitis means emergency surgery in every single case. After he got out of surgery he was told he could go home that night or the following morning. It wasn’t until later in the day we was told he would be kept in until Friday morning so he could have IV antibiotics. It also wasn’t until Thursday he was told that his appendix had actually ruptured, which could have been avoided if he was given surgery within an appropriate time frame. He has now been told he has a blockage and has had an NG tube placed. During this entire experience not once has he been told why something was done until after the fact. How is he meant to exercise informed consent if he isn’t informed of the process before it happens. I wouldn’t wish this treatment on my worst enemy. This hospital is a joke, don’t take your loved ones there. I’d give this place no stars if that was an option. We are looking at making a formal complaint

Going to shame this woman publicly for her rude behaviour to my family on the 06/10/2023. Located at the Joan Kirner Women & Children’s department, my family & I asked for directions to see my aunt who recently got admitted to the hospital. Had to walk back & forth because some staff at Sunshine hospital were inconsistent with telling us where to go, how to get there - eventually making us confused and restless. My cousin spoke very calmly to her asking for her assistance but she did NOT respond well: 1) she did not use her indoor voice, spoke obnoxiously loud & even blurted out his address. 2) no smile, or any welcoming behaviour from her. I did not say anything because I did not want to cause a scene, but my family members all noticed it. My grandma didn’t like the way she served us & pointed that hospital staff should be friendlier. Luckily, my aunty spoke on behalf of all of us & told her off, saying to her that her customer service was rubbish & that she needed to do her job properly. Go home, retire & let someone take over who ACTUALLY can do their job because clearly you don’t. Even this woman at the MAIN reception was obnoxious as well since i haven’t stepped foot in this hospital (over a decade ago) and may have lost direction but at least SHE smiled. I don’t ever like to publicly shame someone, but if they’re rude to my family or anyone else i care about it’ll be an exception. My family members are soft spoken, to be given such rubbish service from both main reception & Joan Kirner department is utterly despicable. I’m glad my aunty told you off.

My 89 year old mother was transported from Bacchus Marsh Aged Care to Sunshine Hospital Emergency via ambulance due to extreme dehydration as she was unable to eat or drink snd was vomiting for 72 hours prior. On arrival at 10pm she was put on a drip to re hydrate. We attended this department the following morning ar approx 11am as advised by staff to discuss a care plan with the medical team of which included admittance. After waiting approx 4 hours with my mother in extreme pain the doctor finally arrived and advised that she would be admitted that evening when a bed became available and recommended that I go home as everything was OK with bloodtests possibly revealing pancreatitis. I took their advice and departed the facility. Approx 30mins after I received a call from the medical team advising that a CT scan had revealed that her kidneys were shot and there was nothing that they could do and we should prepare for end of life. They suggested discharging her late that evening and sending her back to the aged care facility. I advised that this would not be a good idea as there would not be a doctor in attendance on arrival to supply and administer required meds. This was agreed to, and she would be transported 730 am the next morning. To my shock, she was transported at midnight and arrived at 1am with no discharge documentation recommending findings and treatment. Great way to expect the family to prepare for End of Life. Do yourself a favour do not attend this facility if you have a choice.

My 5 month old baby stopped breathing today, I called triple 0, they took 15- 30 mins to get here which is understandable but the paramedics were so slow to get out of the vehicle. There was no rush or sense of emergency while my baby was struggling to breathe. My son regained his breathing but still had swollen eyes so they then took us to SUNSHINE HOSPITAL. The doctor didn’t seem confident in what she was telling me at all- she replied to most of my questions with “I’ll have to ask my boss”. Then a nurse nearly dropped my son and just caught him in time before he hit his head on one of the steel rolling tables. We were then kept waiting for an update on if it was an allergic reaction. She kept us waiting while she went on her lunch break- I heard the other ladies discussing it but when she returned she claimed she was with another patient. After everything, the “doctor” suggested going to my gp to find out more and to find a specialist through them. Isn’t that supposed to be your job? My partner and I are considering moving just so we are closer to a hospital that actually knows what their doing. The doctors and nurses that I saw today made me lose trust in Melbourne’s medical services. I fear for my families well-being knowing that there are unqualified doctors and nurses working at our hospitals. If this were to happen again, I find no relief in knowing that the ambulance is on its way.

Our daughter had a unecssorry scan on her head by Doctor David Krieser. We took her to our local GP beforehand who said she was ok and had a mild injury. But we thought we should get a second opinion as she was 13 months and we went to the Sunshine hospital. The first intern doctor said she seemed ok and my daughter awake at the time of the intern observations and checks . But she advised she would speak to a Senior Doctor. By the time the senior Dr David Krieser arrived my daughter was tired and napped but because my daughter was tired Dr David Krieser insisted she needed a scan . I told him sometimes my daughters has naps she was only 13 months and she was awake when we visited the hospital. But he still insisted she needed a scan, even though we told him she was playing and eating and behaving normally after the incident and her observation were all clear by two Doctors. He bought in a bunch of trainees with him in the room and conducted which was an uncessory scan. The scan detected nothing and was completed in 2 mins it was done at the back of her skull. I now wish I never visited the sunshine hospital for a second opinion. The visit had been a while ago and was traumatic and my mother who attended with me was in tears.I now wished I had taken my daughter to the Royal Children's hospital who would of agreed with my local Gps assessment and not done an uncessory scan.

Something happened to my back, woke up that way a few days ago and haven't been able to stand for more than 5 minutes long since. I've been getting worse and have had no luck with any osteo or myotherapist treating this. I come to the hospital, they put me on a bed. Was there for 6 hours. Zero scans were done. Not 1 scan. The doctor looked at me physically, done the usual nerve tap tests with their rubber utensil and that was it along with a bladder test. Not one single scan of any sort to do with my spine. I mentioned to him the severity of the situation, he just said if it gets worse come back, I'm like wouldn't it be too late by then? I mentioned to him my friend who was discharged under the same circumstances only for 6 hours later it would be the last time he'd ever move on his own for months. He had caudal equina syndrome and is now using a catheter 4 times a day at the age of 30. You'd think with my medical history he'd rather be safe than sorry. Told them was more than happy to pay for An MRI and they wouldn't have it. I wasn't going to create a fuss but hey I have it all on file, and if anything happens to me within the next few days due to this injury, I hope they are prepared for legal ramifications due to gross negligence. Do not come to this hospital unless you have bullet holes. Here's my proof that nothing was done.

I attended the sunshine ER after being diagnosed with appendicitis. The first initial wait was 3 hours. I was then referred to there surgeon which I waited another 3 hours for. I the. Waited another 3 hours before I was told I need another CT scan which is terrible to have two in one week. I hadn’t eaten since the day before so they were starving me. I got the CT scan 3 hours after telling me I required another CT scan. I was then admitted and prepped for surgery. They had my CT scans the night before no doctor saw me prior to being prepped for surgery and injected with all these surgery injections such as warfarin which made me feel worse. This morning came and they told me chronic appendicitis isn’t an emergency. Whilst I listened to a conversation to of another patient who had gall stones which they refused to operate on because of his smoking and wanted to send him home. Don’t scare people with all this non sense and keep them in pain in hospital when you take 30 hours to get a result that you already had but you were too lazy to advise your nurse not to prep for the alleged unnecessary surgery. Don’t expose people to further radiation and blood thinners if you knew you weren’t operating. Disgusting. More damage than good here. Do not go here

I am generally an understanding person, however in this instance i feel something has to be said. I arrived at the ER at 2am on Saturday night presenting with symptoms of a miscarriage…after waiting the entire night I was attended to sometime between 8-9am the next day. The staff advised us a few times it was an incredibly busy night. Apart from the wait (some waited 11 hours) the real issue was in the lack of proper procedure. The staff were nice and pleasant to deal with however after the long wait, we were told by a doctor that it appeared I was miscarrying and that was the likely outcome. All that was actioned was a blood test that told me nothing. We asked for a scan to confirm what was going on, they said they wouldn’t need to as “you can’t stop it if it’s happening.” I was sent home with a follow up referral to the EPAS. My partner and I spent 3 days grieving only to have the follow up scan today and be shown and told that in fact that I had not miscarried, and that my baby is fine and healthy. The emotional roller coaster I’ve been put on due to the negligence of this ER caused me a great deal of undue distress and is something no one should go through at such a vulnerable point in their pregnancy.

I had heavy chest pain after Pfizer second dose vaccine. I went to the emergency 2 nights in a roll want to check out. The first time I was there and waited for 3 hours and then I cancelled the appointment because it was taking too long. The second night I went to the emergency and waited for 7hours to see the doctor and did my 3 tests, blood test,ECG, and X ray. The doctors are nice. The tests are ok. However the waiting time is insane and I have constant heavy chest pain for 2 days. The nurse on call suggested me to call 000 and come to the hospital which means my chest pain sounds quite serious. However, it seems not urgent enough for admin staff at the hospital and they treated me as a normal patient. When I asked how long it might take for me to wait when it was midnight after 4 hours waiting, they said just wait we cannot tell you the waiting time. They also said there are more people wait longer than you. I couldn't rest for my chest, and I have to stay up to increase more chest pain to wait to see the doctor. It was a big suffer for me. I went to the hospital at 8pm and finished at 3am. I hope in the future people can wait less when they are in urgent situation.

The doctors and Medical staff are great and they deserve a 5 star based on my experience. However, the Hospital desperately needs to look into how their back office staff treat people. My mother was admitted as an overseas patient. When she was discharged, a lady came and asked us to go to a private area and she put some papers asking me to sign it. When I asked her what I was being asked to sign, her response was “will explain once you have signed it.” When I declined, she started getting aggressive and rude. It came to a point that I had to ask her to get a second person come in and witness what she her aggressive and pushy behaviour. Finally when a second person was present in the room, her behaviour changed to an angel. Then we went through the invoice realising that we were charged for 3 nights when mom was admitted for 2 nights only. There were other errors as well. I am writing this because I hope that this will alert private patients and they are prepared to deal with these scenarios.

My partner and I took our 6yo son, who is autistic, to the hospital’s paediatric emergency centre last night (a Saturday night too) as he’d slipped at home and badly lacerated his head. The care that we received was absolutely exemplary. The nurse that triaged my son (Jess, in colourful blue scrubs) was wonderful and the doctor we saw, Dr Vanessa Webb, was utterly exceptional. They were completely sensitive to our needs and listened and accommodated us, as a neurodivergent, LGBTIQ family with total sensory overwhelm. They explained everything that was going to happen clearly and in good humour and we felt completely informed, comfortable and in safe and knowledgeable hands. We were in and out in under 2 hours. An incredible experience and super grateful for the fact the Andrews Govt funded the separate paediatric emergency centre a few years back.

I was so pleased at my visit to the Sunshine Hospital.The receptionist at the main entrance was so helpful.Then the visitors volunteers were a breath of fresh air, firstly answering people's questions and then to accompany the people to their required destinations.Even the cleaners were helpful ,apart from keeping the hospital in pristine condition.When I was leaving the hospital I got a bit disoriented and some staff going for their morning tea break ,saw my predicament and kindly showed me where the main exit doors were.The people in pathology were very friendly and professional.The research staff section were so so great and skilled on what they were doing. I was rather surprised that the new maturity hospital was named after Joan Kirner ,whose legislation that her government brought in,did not support the culture of life.

Recently went into the Day Procedure Unit for Plastics. The wait was long to be honest and the amount of times I had cancellations was enough to make me give up. However, the staff, especially the nurses were VERY welcoming. Nurses noticed that I wanted to see my parents/partner every 30mins or so during my wait in the Pre-Procedure room and they allowed me to see her. All big smiles and that's impressive considering the stress they go through. Doctors were all VERY friendly too, which I love to see in a public hospital. Andrew (my nurse) spoke with me all the way from the pre-room all the way until my operation was done. Made me feel very comfortable and assuring to how the operation would go. Special shoutout to nurses Andrew, Marcella, and Lindy and doctors Rose, Paul and Jet. Thanks a lot team!

Hi Sunshine hospital, my experience so far is to not receive the email post my first maternity consult over the phone. I was told I needed low dose asprin, but never received the info. I had to google and go to the pharmacy to get the info. I found out I should have started before 16 weeks from Google, though my first appointment was after 16 weeks, which is dissapointing. I have also found out calcium tablets help to prevent pre eclampsia and I wanst told tot are these. I tried to ring up about this and my call was hung up on after 15 minutes wait, multiple times. My first appointment I didn't what long which was a pleasant surprise. Unfortunetly the obstetrician didn't have a great bedside manner and seemed impatient if I said anything outside of his questions, which fails to put one at ease.

I cannot thank all the staff, nurses & doctors enough for the wonderful support/work they did for my younger sister and her handsome baby boy on Level 5 and the rest of the team at Sunshine Hospital who helped with my family even with my mother being there. Some of us dread going to hospitals & afraid how the staff will treat our loved ones while we’re not present (integrity) Thank you & please team continue supporting & working together well like you did when we were there to care for my sister & baby. To the nurses who sung & spoke to my nephew thank you!! We pray for good health, and blessings upon you all. This was from December 2022. Makes me want a baby now because of how well you took care of my sister, nephew & mother. God bless hope you see this. From NZ to Melbourne

I was taken by ambulance to sunshine hospital tonight, my problem was very severe pain in the side of my back, severe pain that I could not sit or even stand, after about an hour when I told the nurse the problem, she answered me that at least for 6 I have to wait an hour for the doctor to see me. When I protested, he answered that I could take headache pills. I was really disappointed with the behavior of the medical staff and left the hospital with a lot of pain, as a result, they only wasted my time. And with more severe pain than before, they left me without any treatment, the service of this hospital to the patients is zero because they do not care about the patient and their treatment, the only thing they do well is rest instead of treating the patient

Worst hospital I've seen in my life. Both parents went in there and both never got out of there. This all happened within 10 months. Don't ever let them put a loved one in ICU. They don't look after you at all and I thought ICU was 1 on 1. My father was fairly old and it was like they just left him there to die. Never get any updates of what is happening. There was hardly ever a nurse there. Absolutely disgusting. On top of all that 2 weeks prior , they had changed his medication which I found out the next time we were in. How can they forget to give you a discharge notice or his medication Changes . It just shows the lack of communication they have or just being too lazy to do there jobs. There is no duty of care in this hospital. Stay far away.

Getting phone calls from the surgeon Nezor Houli after business hours (7.30 and 10.30 pm) having a go at me because I raised the following concerns: - the hospital has unhygienic practices (reusing an exposed needle that was left out for 5 hours, nurse emptying urine sample, then touching my mum's blood catheter with the same gloves and hands right after). All this according to the surgeon isn't an issue since we're no longer in "covid times". - the hospital failing to book follow up appointments, their system failing to send out appintment details. His response that I am rude, instead of addressing the issues, he was going on about how he is a "successful surgeon" with many academic publications, helping other surgeon setting up clinics etc.

Honestly pathetic, doesn’t even begin to describe this hospital- can’t say their neighbour (Joan Kirner is any better either). My son ended up in ED over a potentially broken finger and was made to sit there for over 3 hours no pain relief, no ice pack- I mean seriously are we all brain dead these days, one of the most basic common sense first aid things and we can’t even do that. Our health system is so broken it’s not funny. Mind you my husband was admitted to sunshine last year and no one at this hospital was able to draw blood, all because none of the nurses wanted to turn the lights on . Honestly avoid sunshine hospital altogether. I am surprised they don’t get their arses sued by more people.

Was at Sunshine hospital on monday the 24th April and was seen to in record time.Tests carried out at once and I was admitted to the Short stay section. Everyone here has been nothing but the best....the Doctors and the nurses were nothing but helpful. Always there when needed. Dr Ahmed and the other doctors [unfortunately I don't know their names] and the nurses especially Laura and Punet and the night nurses were so helpful and very kind.. Always at hand. I have nothing but good words to say about the staff and the amount they have to put in day and night. Keep up the good work and God bless you all who serve the community tirelessly. Thank you again.

Amazing, qualified and helpful staff and they are doing their best to cope with the ever-increasing volume of patients from the fastest growing part of Melbourne. The hospital is old and under resourced in terms of spaces and the number of available beds, but apparently upper management are doing their best to cope. There are construction projects to expand the hospital which will have finished by 2019. This will hopefully solve some of the problems and address some of the complaints you must have noticed among the reviews here. My best advice is that if you are able to avoid this hospital, don’t hesitate or think twice.

I went straight to the emergency department of Sunshine Hospital in a state of acute abdominal pain. A medical staff informed me that I had to wait in the waiting room for at least 4 hours, but less than 2 hours it was my turn while many other sick patients were also waiting. I was very well examined by Dr. Victoria, and cared for by the nurses. Around 4 hours after being given painkillers and treating my condition better, I should be discharged from the hospital. I am very grateful to the nurses and especially Dr. Victoria for taking care of and treating me. Wish you all good health and good work for new year!.

oh ho ho i remember hen i pulled my ligament when i was 10 years old and it was hands down the most painfullest injury i have ever endured and when i was waiting in a wheelchair (by the way i wated 2 hours which i should have waited longer as there were kids younger than me and worse injured) the nurse called my name she wheel me into the elevator whist hitting every bump and conner she could i was telling her to stop multiple times but she didnt listen. oral of the story fix your priory list because a baby had third degrees burs with a first time farther I think worring over his child and i still went first.

Stay away at all cost. The hospital staff are good with their profession however terrible with communication and setting expectations. It seems like they lack accountability hearing the nurses whisper outside. Anyways if you need surgery the next day make sure they book and provide you the necessary confirmation otherwise if they think you are not important they’ll make you wait for days. Worst you’ll be sleeping at the waiting room. Btw there’s 600 rooms as what they have advertised online. No chance to get one even if you have an open wound and needing medication.

Hi im a patient of Sunshine Hospital i spent 16 days last month in intensive care wards and acute care wards. I have the highest regard for all Nurses and Doctors who brought me back to life. All staff in which i came in contact with who helped me i hold them in the highest regard they are true heroes of our health system which is in shambles due to lack of funding. All Doctors and Nurses deserve to be paid triple the low wages they currently get. Sunshine Hospital is by far the best Hospital in the western suburbs. 10/10 you guys and girls are my heroes

I've been here twice now & both wonderful experiences. Note, both were actual emergencies & not a case of "They left me waiting for hours!". You're waiting because you can, & if the "service" is so bad that you go home & live to write a review, you didn't need emergency! 1st time, brown snake bite - waited maybe 2 minutes. 2nd time, elderly dad had a fall - waited about 5 minutes. Yes, staff are overstretched. Doctors are tired, nurses are tired, everyone is tired. But how about stop treating the emergency room like your local GP?

Went to the emergency department for my dad who had excruciating stomach pains - to the point that he was groaning in pain. Just to be met by the nurse receptionist with absolute ingenuity and no compassion for patients. She was yelling at us to go wait in the waiting room when my dad could not move due to pains. If you don’t have the genuine kindness and patience, with absolute compassion to be a nurse then I suggest you go find another career. Absolutely dehumanising experience at a place you would think you could trust in.

My partner was due for surgery today .got told to fast (diabetic) 17 hours .got told to go to hospital 7.30am . Got there .got told no it could be 6 hour wait .caught an uber back to Sunbury. Still fasted . Another 8 hours diabetic reading 2.5 .still no phone call. Took me 3 phone calls 7.10 pm doctor rang can you come in tomorrow can't do today .doctors didn't realise he was diabetic. Yet it's all on hospital records and he goes to the diabetic clinic there .lift your game .you put him in danger big time .very unprofessional

Just gave birth in this hospital, nurses are mostly nice but food service is terrible.... They forgot my meals twice in one day, first time at lunch I just let them know and ensure it won't happen again also place order Salmon and rice with catering lady who came to collect dirty trays and I don't want anything to compensate then dinner wasn't delivered again and when I reminded them, they brought up a veggie meal just to shut me up... Please keep an eye if U don't get your meal and next door does have, you are in my shoes.

Disgusting treatment of a patient in ER, they were obviously suffering from some sort of neurological disorder and the head nurse left the patient on the floor for 2 hours and when the patient begged for assistance from other workers, the nurse would not let anyone help them. Patient had to call the Police who then contacted the nurse who only then allowed someone to help patient onto a chair. Absolutely disgusting horrific behaviour. That nurse should be fired and investigated. This whole ER should be investigated.

Not happy at all with the service at this hospital. My son went in around 9pm and did not get seen until 8:30am the next morning. After a complaint by me, they did not tell him that there was no specialist doctor to see him. It is 2:30pm and the doctor is just arriving to see him. Who is holding this place accountable. If someone was yelling, they would call security. I understand that some health issues take priority. But this is too much. I guess if we were a lighter skin color we would have gotten better service.

The treatment I got in the ER admission from the nurses and other staff was indescribably better than I've experienced at other ER's. However, I feel like they could have monitored my ECG reading for longer, as they only left it on for maybe 15-20seconds (with the knowledge that it was flucuating), before concluding it normal and sending me back to the waiting room, where while waiting it went up down up down quite dramatically multiple times. I would still go here over any of the other nearby options, any day.

Chris or Kris, not sure how to spell it but older lady who worked the graveyard shift 22nd/23rd Jan 2023 in the short stay unit is by far the worse nurse I have ever had to deal with. extremely rude when asked for help and continuously hurt me with a needle even though I was screaming out in pain and begged her to stop stabbing me. she refused to stop and I ended up crying in extreme pain and after I told her I had a headache she replied with 'stop crying then'. this is the worst hospital.

My partner was left in a waiting room whilst suffering with severe pain in her hands, jaw the pain was excruciating to the point where she was close to being sick. The person at the desk had no regard for her at all. I fully understand hospitals are busy places and most are under staffed but when your loved one is suffering and in terrible pain you just want them seen asap. I just believe believe my partner being left is disgusting and was left very annoyed by it all. Terrible place!!!!

Nobody wants to end up in hospital, but let me tell you: my life can be pretty unpredictable and crazy! Of course, its not up to you, but, I do not recommend the emergency department on a friday or saturday. Thankfully, my entire world fell apart on a Wednesday, so it was pretty quiet and I was seen fairly promptly. Still a good 6 hours from admission to discharge, but I am alive: that deserves 5 stars in its own right. (image is an AI rendition of me in hospital based of this review.)

Worse experience, it causing me traumatic experience. My dad has passed away from pancreatic cancer after fighting for 3 months. Journey with the oncologist wasn’t great and they dont book my dad for chemotherapy and miss one of his appointment. We have to chase around to find out when is his appoinment but and again they dont take it really seriously. How devastated it is , cancer have spread and there is nothing we can do , we only can be next to him and support w love.

recommended and very bad. it took 3 hours to get my x-ray taken and 1 hour for them to tell me the results. after that, they went and the same nurse that was with me was with another patient around another 1 hour later the nurse came with 2 pieces of tape and taped my fingers together. they also didn't bother giving me a band-aid for the cut on my nose. one more thing these people were so bad they referred us to another hospital because they couldn't do anything.

Was a patient here while I underwent surgery. The nurses tried their best with the resources they had but it didn't help being moved around with extremely limited information on what was going on. One of the management nurses in the transit lounge was exceptional in getting me where I needed to be and went above and beyond their broken system they had in place, but the whole experience from beginning to end was exceptionally poor.

Very bad experience in the emergency department. They treat in like a 3rd world country. I have been in the emergency department waiting room for almost 16 hours, and then the doctor served me in the morning after 8 am. They keep telling me, we don't have enough bed in Emergency. Charged me $3200 extra for just one night. Very pathetic service. I would not recommend the emergency department to anyone. Please go somewhere else.

I am giving a 5 star..as I have been in hospitals public & private in different States & not impressed there , I must say I was impressed with Sunshine Emergency Department. Drs, Nurses, all staff extremely nice. Short Stay Ward was great, very posh. my lunch was superb inc the dessert. Drs ED Boss was a cool guy so was Dr Ben ,came to see me were so nice and supportive, Nurses there were great. Thank you Sunshine hospital.

Terrible experience. Mum was in Sunshine hospital for 10 days and in that time they got absolutely nothing done. They took an MRI of her stomach and found a growth but didn't do a biopsy so we don't know what it is. She has to wait 4 weeks for a biopsy. While they were doing the MRI they should have done her spine as well but for some reason they overlooked it. Terrible experience!!! Too many cooks spoilt my mother's life.

I was a patient at the children hospital at Sunshine Hospital. I with treated with tremendous care, but most reviews suggest otherwise. I was looked after by several nurses in several different wards. The nurses were caring to me any way possible. The food was yummy and the staff were treating me fabulously. I would suggest the children’s hospital to any child that needs hospital support. Thank You! Amazing job! 5 Stars.

We brought our 1 year old son here, and were very happy with the service. We had been at a strength hospital the day before and we appalled in comparison. The staff genuinely cared, and we got the attention we needed right from the front door through to discharge. Cannot fault the service. Only fault was the dirtiness of the waiting room, which was difficult with a little person wanting to touch everything

Honest, you are not good AT ALL because of how you treat patients - myself (past) and my newborn (recent) as PATIENTS. Maybe you are okay medically skilled (questionable) but not friendly or considerate. My experience was horrible. Went home in tears and trauma. Thought every department are different (for kids, adults, emergency, women’s), tried not to be biased. But all the same. Lesson learnt.

I was admitted via the ED due to a medical issue and I haven't had such an efficient experience at any hospital in Australia. The staff were patient, kind, had great bedside manner and the doctors were very quick to see each patient. It's a newer hospital and has a great feel to it and the amenities are clean. Sunshine Hospital is definitely one of the best hospitals I have been admitted to.

I cannot thank the wonderful people at this hospital who showed great care and understanding to my situation. They were efficient, caring and above all very professional. I cannot rate them highly enough. They deal with some very difficult people and situations and to their credit come back next shift to do it all again. They are special people who should be recognised for their effort.

Dehydrated, can eat or drink. Gallbladder pain from multiple gallstones vomiting and dizzy.They could find a vien so didn't give me fluids or pain relief. Came there in a Ambulance told me to get out of the ambulance bed and wait in the waiting room to see a doctor. I just left and went back home and waited till I could see my specialist on Monday. Horrible hospital. They don't care.

Very poor quality. Triage area for children not being used as kids triage. Children are being left to line up for triage with adults for hours, on top of that Very rude administration Clark that thinks sitting behind a desk gives her permission to yell at patients. If you have a sick child or an emergency take your child to royal children's. This hospital is a waste of time.

The nurses and doctors are great. Showed great concerns about my health. The emergency department had a long queue, but once i got in they treated me well. Spent 3 days here, excellent service and very professional. Thank you for all the doctors and nurses for looking after me. Special thank you Dr Mangira, graduated nurse Anne and other nurses Anita, Jeffery and Rabiye.

My experience in both Emergency Department aswell as Public Service Department has been amazing. The nursing staff, drs and psa's are outstanding and extremely supportive and helpful. They have lovely gentle personalities, and you can have fun everyday conversations with them. They also help you in every way possible. I recommend this hospital for those in need.

Dropped off my father at a house 1am with nobody there to care for him after refusing to allowing him to go home for 4weeks due to being a high falls risk etc. Beds were more important than my father. Nurses lie & some should pick a different line of work. Such a disgrace this hospital has become. (If it wasn't for father's age I'd be considering legal advice)

Was only in the emergency room for about an hour before I was givin a bed in Quick stay, the nurses were mainly all very nice besides one that was alittle full of herself & didn’t listen well. Besides that I’ve had a good experience but they might need to look at changing the menu. Food isn’t that great. Though can’t expect a 5 course feed here anyways.

Broke my toe about five years back and had to wait for eight hours for an xray and another hour and a bit just to be told that my toe was fine. A few weeks later my gp had a look at my xray and said it was broken the other times ive been there not only have they mistreated other patients and ignored them the nurses and doctors were also extremely rude

Amazing team work and support from the emergency team when I was there at 12:30 AM on Friday 8/09/23. I can never be thankful enough for everything they did to help that morning. I had been to Sunshine hospital numerous time, and I can confirm they care and listen. If people want to know what bad service is, please go to Werribee mercy emergency.

If I could rate them especially the nurse at front desk EMERGENCY ‼️ AMANDA ‼️ I WILL GIVE HER A MINUS 5 star …. Due to her rudeness and heartless Behaviour !!!! If you don’t like people don’t do a career in health care …. If you want to treat sick people like animals go and work at the ZOO!!!! Nursing is definitely not for you! What a disgrace.

My mum is in ward 3f I've asked to speak to a doctor past two days? Why on first occasion they were not paged .. PAGED today nothing. And AFTER being moved to her new room on Sunday 12th February had no TV till today WHY IS FREE TO AIR TV FREE TO US AT HOME NOT FREE IN HOSPITALS WE HAVE TO PAY TO KEEP OUR LOVED ONES SANE.. RANT OVER

Terrible hospital, took my 2 year old in 3 times over the course of 2 weeks when she had a high fever for 14 days straight. They did a bunch of tests and sent us home every time. On the 14th day we went to local GP and found out she had a throat and ear infection. Got antibiotics, fever was gone the next day. Avoid this hospital

Id give no stars if possible. Booked fotlr a CT scan, waited 1:30 while watching everyone else arrive after us go through. Made us late for the children's fracture clinic. Waited there 30 minutes just to get a ticket, now waiting 2 hours and counting since getting a ticket. Why bother making appointments? Never coming back.

Come in by an ambulance and waiting over 2 hours in pain and not one nurse asked if I was okay, they didn’t care and Sally just turned around and told me to get up and leave and go to the waiting room!! Absolutely disgusting behaviour! A joke ! Myself and anyone really are in pain and not one person cares in the hospital !

Emergency dept was good, but son has still not gotten surgery for his broken leg. Been 2 days so far, hopes up then pushed back multiple times. So poor. It's ludicrous. It's my local hospital, but will never return given a choice. Unfortunately my son needed an ambulance, so going to Royal children's was not an option.

So very grateful for the care I received in ED on Monday 27th March. All staff were polite, attentive and professional, considering how unbelievably it was. The Dr's and nurses that attended to me were friendly which put me at ease. I can't thank you all enough for helping me through what was a scary time.

My brother in law was admitted it’s more than a week, suffers from dementia, they just keep drugging him. His speech is just a slur. Cannot understand what he is trying to say. Before he went we could understand what he was saying. Hope the doctors and nurses will treat the patients with respect and care.

I have had only positive experiences at Sunshine Hospital. I understand the medical profession is challenging within itself coming from a family of Doctors and Nurses it can be beyond challenging dealing with the public and people who are unwell. Big respect to the staff for continuing to save lives.

Brought my 1 year old here tonight as he has a bad cough and sounds like he’s struggling to breath. Waited approx 2 hours which I was happy with considering how busy it was. Hospital staff we amazing!! Every person I encountered were super helpful and good with toddlers. Well done Western Health.

The worst health system. I came with pain and pregnant they put me in waiting room, asked for pain killer no one bother to come..I called one nurse Olivia her name was she just ignored and didn’t come back.. they do triage don’t know on what basis, I wish I never have to go to sunshine ED again

On Wednesday I had a Cataract Surgery I never felt I was in a public hospital as all the doctors and nurses were really down to earth and caring May God Bless all those beautiful souls who cared for me before and after the surgery.I will highly recommend this hospital to anyone and everyone.

Excellent experience in the Emergency Dept, bought my 5yo in staff were amazing. All staff were extremely friendly, compassionate and passionate about their work and the patients. Couldn't recommend this hospital highly enough. My daughter even got an icy pole later. Thanks so much …

I went into emergency with a pulmonary embolism (which can turn fatal) & the nurse that registered me still made me wait! I informed another nurse that my case was urgent and the dr said I shouldn’t wait but was nodded away. Too many trainee doctors and not enough seniors I feel.

Avoid at all cost. They don't have records of the surgery they preformed on my mum. When I ask for details in person, each nurse gives me a different response. Prior to this i called them at least twice, emailed three times and no response. I how no idea how they still operate.

My father was admitted to ICU and was given the most amazing care by the dedicated and professional staff. Our gratitude to the doctors, nurses and desk staff who greeted us with respect and preserved my father’s dignity at all times. Thank you to these wonderful professionals.

I went here for a procedure at the Joan Kirner women's hospital and cannot recommend it enough. New facilities and caring nursing and doctor teams. Had a follow up phone call the next day and felt all my concerns were listened to and addressed. Very good for a Public Hospital.

Emergency on a Tuesday night. Seen quickly but exceptional staff. Don't know how they do it!! Sick people every where yet they stay calm and professional. How do you get through to the time wasters that a GP could have sorted 70% of the issues presented to Emergency!

I want to say a BIG THANKYOU to all the nurses who looked after me in ward 1B & before that in ICU. Appreciation to the anesthesia team who brought me back to the land of the living after my body failed me on a routine procedure. So pleased to have been in Sunhine.

We haven't always had the greatest experience at Sunshine hospital, the staff have upgraded and I must say I was very impressed with the service we received this week. From the ambulance to Dr David in paediatrics, to the children's ward. You all are amazing!

Writing this from the waiting room of the ED. I've been here for 6.5 hours and still don't have an answer to what I think is a very urgent issue, chest pains. There isn't enough staff so people are waiting for a really long time even to see a triage nurse.

Kicked out of the lobby after 10 mins of waiting to see a family member in palliative care . I have 2 children 6,8 years old with me and it’s 39C outside . There 2 other people on the lobby only so not sure what the need of this was but thanks for that.

Thank you so much to Dr Dan and Dr Rebecca along with Nurse Dayna for taking such good care of my son. It was his first time in a hospital and he actually enjoyed the experience! Thank you for your professionalism and high level of respect and care.

There should be an option to put 0 star. Never going back again. The ward clerk was impatience, very rude and in hurry. She made me feel overwhelmed. Then, the waiting period at emergency is sickening. Did not use aseptic techniques while needling.

Still stuck in covid rules only 2 visitors at a time and short stay don't like kids coming to see their parents it really a ongoing joke need to move on with life seen a lot of people with same issues that are caused by the medical profession

The entire team in ward 1B were incredible during my recent stay. The nursing team were incredibly empathetic and supportive, all of the medical staff were excellent at explaining what was going on, the cleaners and food prep staff were all

Incredible staff very clean very knowledgeable. Shout out bigggggg one to Thomas nirse as good as a doc. Andrew Anastastisiast no idea hpw to spell it, nurse who admitted me n dressed me like mum does the good looking lovely lady was very

Very bad service, bad communication. So pathetic how they make people wait for hours. I have never seen a hospital where it takes more than 15 hours of waiting just to be seen by a doctor? This hospital, the staff and their services is a

They move me out from single room because they said they need single for other patients but they have other empty single rooms I just saw and left me in the 4people share room don’t care about me until I called …

Amazing experience at Sunshine ED. Thankyou to Dr. Lee, Dr. Fiona, Nurses Geraldine and Denise in Ed and SSU. Thankyou also to the 2 amazing Paramedics who stopped by the bed to see if my Mother-in-law was OK. Everyone was kind,

I am very impressed with service at the Sunshine Hospital. Staff are very friendly and efficient and wait times for appointments minimal. Car parking good. Friendly people on the front entrance to direct you if you're lost.

Ladies in the women’s unit. I want to thank you for looking after me during my miscarriage. Doctors and nurses were so amazing during such a rough time. Thank you from the bottom of my heart for looking after my baby also.

I LOVE the doctor he gave me a swift rubby under the desk in the doctors office. he felt bad because my wrist is broken and i cant do it myself. The doctors name is Mr Agwuegbo i recommend all people see him next time

Thank you for taking care of my mother recently who spent time in there with Covid. You sometimes get a bad wrap but you have a very difficult job to do and just know that it's appreciated by some of us. …

Absolutely awful place, my wife is 4 months pregnant. She got rushed in by ambulance because she started bleeding. 18 hours later the doctor said we don't know where the bleed was from and discharged her.

Absolutely disgusting. Arrived midnight with a wounded arm. There were 10 patients in the waiting room and after 6 hours only 5 patients were called while more were coming in and others were leaving.

I had to have an emergency surgery on the 11/11/2023. I just want to thank the Staff at the hospital for such a professional , polite and extremely well co-ordinated care from start to end .

My daughter was looked after so well in this hospital. Massive thank you to all nurses and doctors for your empathy, patience and expertise. And the stickers of course …

Thanks to the Doctors and nurses who Treated my Wife and my self on 21/09/2023 at Sunshine Hospita. We appreciate ever thing you did for us on that day Thank you once again.

Rushed in at 4.00am ran all kinds of scans within a couple of hours. Kept there for two days and absolutely everyone were very courteous especially the Somali staff