Wow the customer service here is horrible ... (Reply to owner)The customer service from the start before my husband started working on his car on your lot. Let's not forget how you park your van aggressively by my husband's vehicle like you were going to hit it. And you kept approaching us multiple times aggressively. We were so much in fear for our lives that you were going to do something to us that we pushed our car off of your lot. You also have a receptionist that is not familiar with what is going on with any car that you service. As we were talkin to the reception is you were the one who approached us and then aggressively told us that you were doing with another customer then why start talkin to us. Let's not throw rocks and then hide our hands. I see why you only had two cars on your lot to be worked on. As a owner you need an attitude. No one goes anywhere. Also when you offered us to sit in your establishment you are being funny as you were watching us push our car off your lot to get away from you. So listen up people when people say the customer service was horrible we really mean it. They couldn't even give a simple estimate on the vehicle or estimated time of repair I had to push them to give me a repair date of a week for a eight-hour job. Take the L because your a horrible person . I should have looked at your reviews before I brought my car there that would have told me everything I need to know. But life goes on for me as beautiful as it is. Be blessed sir

The following review is in regards to my UHaul experience that this location houses, not their actual work with AC. Hands down the worst UHaul experience of my life. I got a 15 foot truck, with the full coverage insurance, added a few blankets and a dolly. That equalled out to $132.77, which was pricey, but reasonable. The check out process was pretty easy, I moved what I needed to and came back. Upon my return they told me to unload everything out of the back, which was weird because every other UHaul experience (and I’ve had a lot) just mad me leave it in the back, and they dealt with it. So I take everything inside and they inform me there’s a BLANKET FOLDING FEE?! How ridiculous. But I did it, then I go to leave. The man then told me I needed to put gas in the car, or I’d be charged, which he did NOT mention when I checked out. So he tells me to fill up the truck, which was on a half tank, not full when I picked up the truck. I spent $77.17 to fill up the truck when I drove a total of 43.4 miles. I learn AFTER this man tells me to fill up the truck, that UHaul does not refund gas you put in if you put in too much. So this company stole about 15 gallons of gas from me after I put just over 18 gallons in, per the guy’s request. They also boast to offer a “military discount” which they did not give to me. So in total, I spent $200.92 for driving 43.4 miles and for just over 2 hours. Save yourself the headache, and do NOT go here.

I had a $2000 repair and not driving for 2 weeks and 220 mIles later. Return to because AC was blowing hot air again. They replaced high and low side valves and evaporated system and checked system for leaks at the first repair. And on next system check more leaks were discovered. Now another $727. Owner and mechanic were very rude and non caring. Owner would not take care over the phone like he did on first repair. Actually lied about. And would not bring truck from the back. And throw key to me. Mechanic is always up pushing fee for looking at your problem. Like business is just working for the $127 and not customer satisfaction. Business prefers to text repair order instead of discussing invoice. Owner sits in office and watch everything and won't come to helpass receptionist. Talks about customers after they leave with a very no care attitude. Owner reply proves exactly what I said. He will not tell the truth. Tech called and I informed him that wasn’t with truck so didn’t know if a tool was there or not because I dropped it off to get it repaired properly. Didn’t want anything for nothing just wanted a honest place of business.

I wish I could give higher review then five. I took my car in this morning for an estimate after receiving an estimate last week of THOUSANDS to repair my ac. I was told my car had high miles and wasn't worth repairing even though I owe for another year. I've been driving my car with no ac since June & getting sick each time with the heat. Harry the owner was attentive and honest. He gave me an estimate of $850 so I sat in the shop and waited. Everyone that came in I overheard him be pleasant and polite with even one man that was rude and argumentative. Plus the bathroom was very clean. Viking and Harry were a real blessing to me today. Such a gentleman and honest!

Very great business and super welcoming staff with a variety of services. Staff was very knowledgeable of the work needed done. Found them online and they are one of the very few shops in town that was able to service my a/c system due to it being a more modern system. The service was great. Was informed about problem, cost and time frame of repair needed. True 2 their word was done in time they said and cost was exactly what they quoted me. No surprises here. Just good quality service all around. Am recommending Viking Auto Repair to my family and friends. I would definitely recommend them to anyone since they are one of the top auto repairs in town!

I put 1 star because they quote me very high price on putting a aftermarket headlight on my car they want 500 dollars just for labor alone . when other auto electrical shop is half of there price. the technician told me he will charge me 45 min of labor just to take out 1 of my headlight. I said omg I am not a technician in profession without power tools but I did take out 1 of my headlight in 10 to 15 min because there is only 3 bolts holding the headlight. Remember they are professional technician they do this for a living and they have power tools

Was in a jam and needed car fixed quickly but didn't have a big budget,like us all. Called a few shops... some didn't answer,some said atleast a week out,some said if on a budget we aren't your shop and well we all know how the dealership can be. Paul and Harry at Viking got me taken care of and even went above and beyond when needing 2 cars back home and only 1 driver. Thank you again for being reasonable,respectful and getting my car fixed quickly and professionally. Looks like I found my new locally owned mechanic shop. Thanks again guys!

Listen, Mr. Harry (The owner) and Mr. Steve (The head mechanic) really went above and beyond to troubleshoot and fix my unique electrical problem in my 92 Jeep Cherokee. They worked with me to the point where I truly felt like I was dealing with family & friends. I would not give a second of doubt to drop my car off with them again. I’m telling you guys from my experience alone these other reviews badmouthing this business are simply not true and most likely fabricated stories. Thank you, Mr. Harry & Mr. Steve!

These guys are great. I was worried about getting nickel & dimed because my car had an electrical draw problem and there was no timeline for them to be able to diagnose where the problem was physically. They solved the problem in a single day, then took 40 minutes out of their day to explain the root of the problem. This is how all businesses should operate and why I took the time to write a review. I highly recommend them, particularly Steve (I think that’s his name). Very grateful. 10/10.

Had an issue with my AC - identified quickly (leaking condenser), and fixed the next day - when I came to pick it up I noticed my traction control light came on the dash too that wasn't there before, they were happy to do a diagnostics check after I'd settled the initial bill which showed an issue with my tyre pressure - really appreciated the fast work and extra check free of charge, would highly recommend as everything was transparent with pricing and fixing the AC - Thanks team!

My car went in with a simple problem. A cable needed to be connected to the shifter an hour after I drove it out of there my engine locked up where they had drained my oil and didn’t put oil back in it not telling me and blew my engine up I’m a single mother of five and I was already done real dirty by the previous shop. They charged me $788 and try to charge me two different diagnostics fees. These people are scam artists do not take your vehicle there they will ruin it.

I had a previously diagnosed ac issue that I wanted a second opinion on. I got Viking Auto Air’s information from a friend. I contacted Viking Auto Air. And within one day the problem was correctly diagnosed and repaired expertly by Viking Auto Air. I will certainly use Viking Auto Air in the future, and recommend them to others. Completely prompt, courteous and professional. Five star all the way.

this place told me to fix my ac it should be 2,100$, walked down a few steps to another repair shop on sunbeam who said it’d be $610. charged me $130 to tell me it’ll be $2000. cashier got upset when we told him that $2k for ac was too much, refused to give me my keys, told me to call the police. go to any other auto shop on sunbeam for your ac.

The office process was slow to check in my vehicle. When I was able to speak to the manager and mechanic they understood that I needed charging system troubleshooting. Gave me technical data after testing from which to make further evaluations. Was charged what I agreed to. Found manager to be honest and will definitely go here again.

Hubs were replaced on rear wheels of 4WD Jeep. Also brake pads replaced. Work was performed quickly, efficiently and at a price that was 50% cheaper than dealer quoted. Harry manages this shop and has exceptional customer service skills. Highly recommend Viking Automotive.

Took my BMW here and they did a great job. Very honest and reputable business. Would definitely use again. Harry was very kind and drove me to the car rental agency. Steve was kind enough to work after hours just to get my vehicle completed. Thank you so much Viking Auto

Fixed our older Toyota's A/C while we were visiting from MD. They were the only place that would look at it let alone fix it as a walk-in on a Friday (we were returning home on Monday). Our trip home would have been unbearable without A/C. Thanks Viking Auto Repair.

I needed to replace my starter, and they did it at a very fair price point and did the job fast. They were very helpful with my car and had swift response times to emails. I would highly recommend this establishment for any auto repair services needed.

Not only did Viking get my car's A/C fixed right, they stayed at work late to finish my car earlier than promised knowing that I was trying to leave town for an important road trip! I really appreciated their honest and frequent communication, as well!

The Viking team is great to work with! Excellent communication thru the whole process. They definitely take care of you the right way to earn respect and make sure you can make informed decisions for your vehicle needs! Thank you Viking Team!

Due to a hit and run accident, I had several broken wires on the connector to the electronic control module on my truck which disabled my temperature and fuel gauges, and caused service engine and low battery lights. The only way to repair

Very reputable shop that did a perfect job. No other shop would take a look at the electrical problem plaguing my older C4 Corvette, but Viking did. Gave me fair pricing expectations up front, and did a good job communicating. Even though

Viking was referred to us by our usual mechanic due to extensive electrical work that needed to be performed on our vehicle. My own mechanic did not feel comfortable doing the repair which is why we took it to Viking. Viking was able to

I spoke with the owner in the morning, he said bring the car in and he would have a quick look at it. When arrived the front door was locked one mechanic was sitting on his chair one car in the garage with the trunk opened. The mechanic

I have a 1974 BMW 2002 that was having electrical issues none of the lights would work. I brought it to Viking and they were very nice and professional, and even though my car is still a work in progress they treated my car as if it was

Harry and Steve were great. Steve took the time to explain my electrical issue over the phone. I was only charge for diagnostic fees one time for bringing my vehicle in twice. I highly recommend them if you have any electrical issues.

Had the AC evaporator replaced on my 17 Maxima. It was a huge job and they were able to provide an accurate estimate and timeline for the repair. These people really know their stuff and treated us with kindness and respect.

Viking Auto was recommended to us by a mechanic who could not diagnose issues with a car. Wish I would have known about Viking years ago. They are honest and fast with reasonable prices. The best mechanics in Jacksonville.

This is my second time l had them work on my car My first time was the battery. I had issues with my battery now. I have a leak. It was a pretty big job. It was a little costly but overall. I think they did good job.

Properly diagnosed AC issue but check out charge is larger than others. Quote to repair with non OEM parts was almost double price from dealership using factory parts. Does not seem to be a good value.

I cannot express my overwhelming gratitude for this shop. Mr. Harry explained absolutely everything to me and was extremely helpful. Ladies, if you're looking for a shop that you can trust this is it.

Harry was a man of his word and kept me informed of the issues with getting parts. Went the extra mile and made it happen and now our vehicle is running again with no issues. Highly recommend!

I have used Viking before in the past, and they never disappoint. They were able to diagnose, give me an estimate and repair quickly at an affordable price.

Took my truck in to fix my ac on Thursday afternoon and it was ready right around noon the next day. Honest prices and great turnaround high key recommend.

My older model Cherokee was in need of professional a/c work and they fixed it for us in a timely manner and minimal expense. Thanks for that!! …

Harry was very helpful and polite and my car was fixed in a timely manner at a very fair price. The communication about the repair was great.

Professional, courteous, honest and timely repairs. They fixed all the issues with my A/C and it's now blowing 38 degree air. THANK YOU!

Absolutely wonderful experience. Fast service. Excellent customer service. Can't ask for more. Highly recommend Viking Auto.

Took Van up for some work needed. They took care of it very quickly. Price very reasonable. Great people, great company.

Have been going here for years and I always will. Quality work, knowledgeable and it’s better then dealer devices!