We moved from Orlando to Charlotte in 2007 and selected State Farm as our insurance company. I remember meeting with Sandra and she reviewed our needs and made recommendations on policies for our house and cars. We were so happy with all of her suggestions. Now 3 houses and 6 cars later we are still very much dedicated to her. Anytime I have had an accident or needed assistance she has always been available to assist. Just last month I ran over a metal object and completely destroyed a rim and tire. I called Sandra and within a matter of 20 minutes everything was completely taken care of. If you are shopping around for insurance Sandra is the best. For her customer service skills we will follow here while we live in Charlotte. Thank you Sandra

I started my Auto and Renters insurance with this Agency last year and I would not go anywhere else. Ms.Sandra is my go to person. No matter what my question or issue is she will correct it. When I call I always ask if she’s available and no matter what time of day it is she always greet me by name and ask how I am doing. She is very professional and loves doing what she does. If she’s busy she’ll call you back instead of having you calling and chasing her. I walked in one day after always calling and it was “Hey, Demetrius how are you?” I was shocked because I never said my name but she knew my voice. It is always a pleasure speaking with Ms.Sandra because I know I am going to get the best customer service experience!

100% customer satisfaction. I'm very pleased with the top quality service I've experienced with Wallah Richardson State Farm Agency. I want to thank mr Richardson and his team for professionally working with me and going over all my insurance options. I'm very impressed and happy in doing business with mr Richardson and his team. If you're in need of life, car, rental, business and mortgage insurance. I'll like to highly recommend mr Richardson's agency in providing you with top quality insurance services. Very affordable and accurate. Thank you so much mr Richardson for providing me insurance at a top level. Please don't hesitate to contact Wallah Richardson State Farm Agency if you're in need of insurance. Thanks!

I processed a quote online looking for different insurance options and received a quick callback from this office to review it. I must say, Karisha made the experience so enjoyable and was very helpful with walking me through my options with switching insurance. I shouldn’t have had that much fun processing insurance but I did . This is what you look for when wanting to have a great customer experience and to feel like you will have people working with and for you! I ended up getting an additional umbrella policy with my other coverages for around the same of what I was paying for two policies. Very happy with the overall experience and looking forward to being a long time customer!

I want to thank mr Wallah Richardson and his agency for helping me out with my life, and car insurance. Along with my son's life insurance. I have found mr Richardson agency very efficient, affordable and helpful. I'm every satisfied with the quality customer service I've experienced since I got my insurance with mr Richardson's agency. I'll like to publicly recommend Wallah Richardson State Farm Agency to all my family, relatives and friends. If you're in need of insurance, Wallah is your guy! Thanks for all your help mr Richardson, my son and I greatly appreciate you. Thank you!

Continually has been the best experience when it comes to insurance. Karisha has put her best foot forward, insuring that customer service is priority before the sale. I don't feel robbed, the package is well explained, and I walk away feeling secure that I just gave my personal information to some random person on the phone. Karisha Reel is a star, someone appreciated for her candor, personality, and dedication to ensure your needs are heard and relevant solutions are offered. Thanks again for your help and making sure that I got the best deal around.

I have had the pleasure of working with Sandra P. For over two years now. My husband and I have several lines of insurance with this agency, and Sandra has always been on top of keeping us informed concerning our policies. We’ve had a few issues, and Sandra has always been my “go-to” to get it done, and she has. It doesn’t matter what it is, she will get it done. This agency has been through more than a few turn-overs, and if it wasn’t for Sandra, I don’t think we would still be there. She’s the glue to that place. I appreciate good customer service!

I had been with another insurance company for about five years and realized I was paying way too much for car insurance and an umbrella policy. I started shopping around and that led me to Karisha Reel. She was extraordinarily friendly, responsive, communicative, and knowledgeable. There was absolutely no comparison between Karisha and every other person/insurance provider I spoke to; she was the best! Having an insurance provider that you trust and that you can get in touch with when you need them in priceless. I highly recommend Karisha Reel!

Had a great experience here with Wallah. I walked in the other day to talk about insurance. Not only did he take care of me and treat me like family with getting auto insurance, I asked about their life insurance and renters options as well. They took their time explaining everything to me and are very knowledgeable about everything. I do not feel like a customer but more like family here. Will recommend all family and friends to give him an opportunity. Thank you Wallah and Team.

I worked with Karisha Reel at this company and she was super fast, super efficient, thoroughly explained everything and answered questions well. She got my quote etc worked up and documents to my inbox all within under an hour (most of which was me not on the phone). Definitely went the extra mile. And followed up the following week with a small hiccup regarding the underwriter, but already had the solution ready to go. All in all great experience.

Sandra Sanderson is AWESOME!!! She went above and beyond the call of duty to assist my husband and I with our auto and home insurance needs. Her persistence, expertise, patience, attention to detail and kindness did not go unnoticed. If you are in need of any insurance (auto, home, life, etc.), I highly recommend that you visit Wallah Richardson's State Farm office and ask for Sandra. She will take care of you and your family's needs!!!

My experience was with Karisha Reel and I have to say I never worked with someone who's so professional but personable at the same time! It was a pleasure to do business with her, and also she made the process fast and smooth, and communicated promptly a change in rate after inputting the Vin number in (for my auto policy). It was a wonderful experience and I would recommend this company to anyone! Thanks for the great job!

After requesting a quote from State Farm due to an increase in my rate from my (now former) insurance company, I spoke with Karisha about my options. She was absolutely fantastic: very informative, helpful, and professional with such a wonderful personality. She was also able to save me about $20 a month. I never thought I’d say changing over my car insurance would be a great experience but it really was! Thanks!

I just had an amazing experience with my State Farm representative Sandra. I called just looking for renter's insurance and left with auto, renter's and life insurance for a great deal. Sandra was so kind and helpful. She answered all of my questions and explained in details what everything was. I am thankful for the amazing experience. Thank you State Farm and THANK YOU Sandra!!!!!! Customer for life.

I would like to thank Camesha Smith for all her help. Moving definitely comes with alot of stresses. Camesha definitely stepped in and has made the process very easy. My wife and I have been with State Farm for years and Camesha has shown why we plan to stay customers, with her outstanding Customer service. Thanks Camesha and State Farm for all your help in making our move very easy.

My state farm rep is wonderful and informative. Karisha Reel is patient and takes time to explain my plan in details for me. I appreciate the understanding this company and my rep has with the delay in a payment due to covid and the support as well. Thank you Mrs. Reel for being my state farm rep and displaying wonderful professionalism. I feel as if I am a part of the family.

Taylor was so amazing and helpful to get me what I needed in a fast and efficient way. She always followed up with me even when I dropped the ball from busy life. She always answers the call when I called in and responded quickly to emails. I really appreciated her service and friendly personality! I highly recommend Taylor to anyone who is looking for insurance!

I would highly recommend this agency as they provide excellent customer service, empathy, timely follow up and ensure your needs are fully met. My husband and I shopped around and from the moment we spoke with Ms. Karisha, we knew we had a new home with State Farm! Thank you Ms Karisha for turning what we anticipated to be a stressful time, into a smooth ride.

Had the pleasure of speaking to a Ms. Karisha Reel and she was amazing when it came to the questions I had for her. Also her professionalism and openness to being of aid to me was one of my best experiences dealing with any insurance company. Whatever they are doing at the office I hope they keep it up and continue to hire employees such and Ms. Reel.

The whole office is great, but Sandra is an absolute rockstar. She goes above and beyond every time. I have yet to have a negative experience with Wallah's office, including the times when I get in touch later than I should and they have to rush. They're great and I look forward to continuing to work with them for as long as possible.

Ms. Parker did an amazing job and was very thorough. She made me feel comfortable and helped me with any questions I may have had. This was my first time buying life insurance and she made the process a breeze. Thank you to Ms. Parker and State Farm, I highly recommend her for any of your insurance needs. 10/10.

Sandra was very quick to help me navigate needed changes in my insurance needs and patient as circumstances changes a few times. Always answered my calls and emails and explained nuances of property insurance. Would highly recommend for your insurance needs. I appreciated the friendly and competent service!

Karissa was Awesome!! She was friendly, polite and seemed down to earth. Renewed my auto insurance over the phone! Also, for the first time, I now have renters insurance! ALL for a cheaper price than I was paying previously. Oh yes, I almost forgot, cut my deductible in half!! Keep this agent State Farm!

I have worked with Sandra for years and she has helped me with several real estate policies. She always answers my questions thoroughly and makes sure I have the right amount of coverage for my needs and each specific property. She is wonderful and I highly recommend her if you are in need of insurance.

Relocated to Charlotte in 2017 and moving my policies here was the best decision I made. This team makes every effort to make sure all my insurance needs are met and they provide detailed information for any questions I have. It’s a pleasure to know your agent cares and checks in on you.

I think Jake from State Farm has been replaced by my girl Sandra Sanderson!!! I read the reviews before I called and she delivered with excellence! Her goal was to win me over from another company and she accomplished! She helped me with discounts, a lower rate, and a great bundle!!!

I absolutely enjoyed m y experience with wallah. I purchased a life insurance policy from him and he made it so simple. We talked about my lifestyle and what I wanted to cover and we find a plan in no time. Not only was it the perfect plan but it was affordable too. Highly recommend

Today I had the pleasure of speaking with Sandra from this office. She took the time to go over both my policies in detail to ensure I got the best deal. She answered all my questions and ensured I had my documents in a timely manner. I'm telling you guys Sandra is the truth!

State Farm has been my Insurance Agent for over 15 years. Employees of each agent has done a great job in customer service. I must give Sandra a big Thank You she always make herself available to speak with me if I call! She is part of that puzzle that make State Farm....

I thank Ms. Karisha because If no one understands rough times, dark roads and long journeys to rebuilding your life and finding new strength I believe she did and I’m grateful for her time and laughter because I needed that.. ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Thank you!!!

Sandra was amazing! She was easy to talk to and she was really patient with me. She helped me figure out what I needed and answered all of my questions! She made me feel confident in my decision to stay with State Farm after moving to a diffrent state …

I had to pleasure of working with Cammy Smith on getting a quote for my auto insurance. She provided excellent service and was transparent in the details of the quote. She was responsive to all inquiries I had. The customer service I received was top notch!

Sandra P Sanderson treated me with the upmost hospitality. I’ll continue to do business with her and State Farm they got me the most cheapest and reliable policy.She was respectful and professional. CHOOSE STATE FARM FOLKS AND ASK FOR SANDRA!! Thank you!

Sandra was such a big help. She was able to help me find very affordable insurance thay will help protect my family my vehicle and my mental. Offering the best plan and took the time to ask questions and get personal to offer best services possible

Cammy Smith was amazing!!! Her service was excellent. She helped me switch over with a better policy, with a even better quote. I’m so happy to had have the pleasure with working her, with both car and renters insurance. Highly Recommended!!!

Mr. Richardson was very detailed and thorough while reviewing my options. There was no pressure or push, I was allowed space to decide, which I really appreciated. If you’re looking for a knowledgeable, trustworthy agent, check him out!

I left a voicemail over the holiday weekend to transfer my policy from out of state to NC and I surprisingly, and happily, got a call back first thing Monday morning! Taylor was so helpful and thorough when transferring my policy. Even

I've gone to Taylor for help with setting up insurance twice now, and both times she has been a PHENOMENAL HELP!! She's informative, professional, and patient, but she always manages to put a smile on my face with her easy-going

I appreciate the service provided by Sandra Sanderson at Wallah Richardson State Farm. She is responsive, detail oriented and professional. She takes the time to review all my insurance requirements and answer all my questions.

Sandra Sanderson was very professional and she took really good care of me making sure my policy choices was the best fit for me walking me thru everything and answering every question I had for her thanks Sandra your the best.

Taylor was the agent who helped me this morning, and she was great! Her services were efficient, effective and immediate! I appreciate her friendliness and willingness to work with me. I couldn’t have asked for better service.

Every time I talk to Sandra she makes me feel at home, she is very professional and she takes her time to explain policies to the letter. With her customer service it will be very difficult to pry me away from this company.

I had the pleasure of working with Sandra on my new policies! She helped get me a great price for both renters and auto policies and combined them to make It easy. I highly recommend speaking with her! State Farm is great!!

Sandra is an outstanding professional. Very knowledgeable, and possesses excellent professional attributes like responsiveness, consistent, good listener, great follow up habits, trustworthy demeanor, just to name a few.

I LOVED getting help from Jackie Love!! Give this woman a raise! I had to change my address on my policy and she took care of me and was super positive during every phone call. 10/10 service. Would recommend to a friend.

Karisha is such a wonderful person and representative, who is also very professional, she was a great help in getting me signed up for my Home owner and Auto Insurance and I will recommend all my family and friends.

Karisha Reel helped me and my husband get a great deal to cover our new car. She was very informative, patient and didn’t mind moving around variables to quote us a policy that worked for us! 10/10 would recommend!

The people who work here are fantastic, I filled out a request to start a policy while they were closed and I still got a call almost immediately after submitting it! Got everything set up in less than 10 minutes

I have just asked State Farm to handle my auto insurance needs. Representative Sandra Sanderson was awesome. She was able to make sure all my needs were met as requested. Very professional treatment. Thank You.

Hesitant about my last experience with renters insurance, Claudia was God sent! She explained in great detail of what i was getting, and for such a great deal! Can't wait to renew my auto insurance with her.

Sandra Sanderson has been great, helping me both on the home and auto insurance front. She remains a fiduciary in her approach and helpful to myself and family. I would recommend her to anyone in the area.

Jackie Love was excellent. She was very kind, nice, and patient. She explained everything well and followed up regarding all of my concerns and needs for renters insurance and personal articles insurance.

Sandra Sanderson was wonderful to speak with regarding changing my Auto Insurance. She was knowledgeable, provided great examples, and was a great listener. I was very glad to make the change.

Sandra Richardson was absolutely amazing. She assisted me with our policy for 3 cars and Rental Policy. We will contact her for future needs as well. Thank you Sandra. Sonya & Charles Hicks

Karisha was great! I had a ton of questions and she was happy to answer all of them for me. I typically try to avoid setting up services like this over the phone, but she made it a breeze!

I am glad I gave State Farm a chance to provide my Auto and Home owner's insurance. Karisha Reel was attentive, friendly and very helpful. I will recommend this agency to all my friends.

Karisha is always professional and helpful and customer service is always on point. Every time I call, we find ourselves conversing and laughing about everything. She is truly awesome.

Mrs Sandra is amazing! She’s worked with me for years and I appreciate her patience, knowledge, and willingness to go above and beyond. For this reason, they are 5 stars in my book.

Karisha is awesome! She helped me set a new auto and home policy. Very professional, warm and friendly. She answered all my questions thoroughly. The whole process was wonderful.

Lola was great, super helpful and extremely quick and easy to get my quotes and policies finished. Saved me around 40% as well from what I was paying before. Highly recommended.

New customer to State Farm. I joined with an auto insurance plan and saved more than I thought I would! Highly recommend talking with Claudia Parker or Mr. Richardson himself!

K, is one of the best agents I have worked with. I was unable to get to her office so she came to me. I would say that she knows what customer service is. Thanks Debby Hipps

Lola helped me sign up for auto insurance today and bundle with my renter’s insurance. She was friendly and a HUGE help, answering all my questions. Thank you! -John Patrick

Jackie Love was extremely helpful in writing my policy. Had a situation where things had to be done quickly and she got the job done. Very nice, professional, and sweet.

I had a great experience starting my life insurance with Claudia. She taught me about the different kinds and help me make a good decision about a policy that fits me.

She was great. Stayed on the phone with me until she had the lowest possible price for me. Talked to me like she had knew me for years, great ppl, thank you, Sandra

My experience at State Farm was a very pleasant experience and Sandra was a nice person that help me to get insurance for my home and car it was a good experience.

Ms. Sandra was amazing!! She helped me transfer my auto policy from another state and was very helpful throughout the whole process! Thank you Ms. Sandra!! …

I had a great Experience with Lola. She was very helpful to me and on time with getting me what I wanted and needed. Thanks Lola you are great at your job!!!!!

Shout to Ms. Jackie Love!!! She called me bright and early at 8:55AM when I was planning on calling at 9AM! She was fast, efficient, patient and very cool!!!!

Sandra Sandanderson was excellent in handing all my questions on car insurance and help to get the best insurance for my car I will gave her a 5 stars …

I worked with Lola from the quote to the activation of my new policy. I saved hundreds of dollars and she was fast, friendly and knowledgeable. Thanks Lola!

I had the pleasure of working with Karisha Reel when I called to switch over my policy after moving to NC. She was great and answered all of my questions.

Great experience with Karisha. She was very professional, and listened carefully to my needs. She was able to provide great coverage, and save us money!

Sandra was professional and friendly, she helped me set up Renter's and Auto insurance quickly while answering every question I had. Highly recommended!

Claudia Parker took the time to assess our current policies and recommend ones that better met our needs. She is courteous, knowledgeable and friendly.

Karisha helped me with my auto & renters insurance. Explained everything very well to me, and made sure I understood my policy. Thank you Miss Karisha!

Taylor Simone very professional very knowledgeable about services and great customer service we absolutely need more like her. Great job …

Ms Taylor Stinson was very helpful with helping me get home Renters insurance I highly recommend her very friendly respectful and understanding

I came in on short notice and did business with Ms.Jackie Love, she was great at explaining the terms and quick to get me through the process.

I’ve been working with this agency for many years. This week I needed help on an urgent matter and Jackie was very on top of it and helpful!

Hello I really want to thank Ms.Sandra for always been concerned. Ms.Sandra always return my phone calls. Thanks for been patient with me.

Had a great and smooth experience getting a quote from Karisha. She was quick to respond and efficient on every way. Happy I switched!

Sandra from the Central Avenue office in Charlotte and her team were very helpful with setting up my auto and homeowners insurance.

Claudia is just AMAZING! So helpful, so nice! Helped me with my new car and was just so lovely to chat with! Loved my experience!

Karisha Reel was awesome. She was attentive and friendly. The quote was a sigh of relief, and she made my transition effortless.

Wonderful service. Sandra was very pleasant to work with, helped me get the best deal possible and called me back to follow up.

Karisha Reel, is an awesome agent! she helped me with my car insurance over the phone. She made it so easy to do. thank you!

Karisha is awesome! She is a pleasure to speak with and has been extremely helpful during the entire process.

Taylor helped me get my auto insurance super quick when I needed it. She was professional and very helpful!

I was excited with help from Jackie Love she’s the best we need more people like her good job and keep up

Sonja was very helpful with all my question and took the time to explain everything to me. Thanks

Taylor was very professional and nice! She helped me with everything I needed and quickly!

Jackie Love was great to work with!!! So knowledgeable and patient! Would recommend :)

Taylor helped me with everything made sure I got my policy situated and taken care off

Taylor made transferring my insurance from another state a quick and easy process.

Sandra was amazing. Helped me switch insurance from a different state.

Taylor was very helpful. She understood my auto insurance needs.

Taylor was a great help from Tanisha and Brandon …

Very friendly and easy to work with. Especially Jackie!