Five stars for Gina, two stars for another relatively young employee and two stars for the payment system. This afternoon, my friend accompanied me to the nearest Amart as I was moving house and desperately needed a mattress for the weekend. Upon entering the mattress area, Gina gave me a warm greeting, introduced me patiently after asking me what I wanted and expressed her affirmation and kindness when I said I wanted to have a second look and indicated to me that I had plenty of time to choose the mattress I liked best. I felt happy about buying a mattress on the spot due to Gina's warm service. The price of the mattress was 698 plus 100 for shipping and I wanted to pay with two cards, a debit card and a credit card. The person who gave me the checkout was a relatively young employee. When I paid, I completed the payment of $300 with my debit card, however when I tried to proceed with the remaining amount with my credit card, the EFTPOS machine showed the transaction failed. I asked her if it was possible that the eftpos machine was malfunctioning. She told me to try with another machine but it still failed. I was puzzled as I had just completed a purchase with this credit card in the morning and I told her this part of information. However perhaps it was unintentional, but her reply made me nervous when she said, "I've never seen a payment fail for any reason other than insufficient balance." I have suffered from relatively severe depression and anxiety over the past two years due to Covid-19. After hearing her reply I felt very self-conscious and upset. I asked her, "Is there a convenience store or something nearby where I would like to go, and maybe buy a bottle of water in order to check whether it is a problem with my credit card or with your payment system?" And her response to me was, "There is a convenience store nearby, however you probably just wasted five dollars or something because you probably had enough to pay for the water but still not enough to pay for the rest of the payment." I think she may have been unintentional, but her reply really put a lot of psychological pressure on me. As my friends were waiting for me and I didn't want to waste their time, I said maybe sometime after that I would complete the rest of the payment. I did call my bank but they said there was nothing wrong with my bank card. To be honest, within two hours of leaving, I was very low and anxious. I had dinner with my friend in the evening, including another trip to Woolworth's, and I had no problems with my credit card being in use. I would like to believe that the staff member's words were probably not meant in bad faith, but I also think I have to express my feelings and thoughts.

Had a really great experience with Amart Furniture at Virginia recently. My partner and I decided to buy a new bed and mattress, so exciting for us as we have never spent money on that type of thing before, we’ve always bought cheaper stuff and just ‘made do’. I had already chosen the bed frame I liked which was in stock, we chose a mattress we thought looked okay and the sales guy Jon was extremely helpful in showing us alternatives that were better but for less money. We got a really great price on a good mattress but under the condition it wasn’t in stock and we would have it in about 2 weeks. He ended up upgrading us to an even better, more expensive mattress for no extra cost and organised delivery the following Monday (yesterday, which was under the 2 weeks timeframe too) the mattress is amazing and the bed frame too!! I was so excited to put it together. We also ordered a mattress protector that was left on the truck unfortunately (poor guys carrying huge heavy furniture in 35 degree heat) - I rang amart and we organised I could just pick it up in an hour or so which I was happy with! Overall, we had a great sleep last night on our new mattress and we are already choosing a new lounge from Amart to buy in the future. Really happy with our experience and would definitely shop there again.

Very disappointed. We shopped around for a new bed and mattress and decided to give Amart Virginia a go. We told the salesperson that we needed the delivery to be made on a certain date as we were moving in on that date and wanted the delivery to coincide with the move in date. We were absolutely clear on this. We were told that it could happen. It is now clear to us in hindsight that we were told this could happen to simply get the sale across the line. We checked with Amart today to get a progress update and we were told that it would not come for another 7 days (that is, 14 days after purchase). If we had known that we would not have bought that particular mattress which was about $2,000 plus and would have gone for something that was already in stock. Very disappointing experience, but also seems consistent with some of the other reviews noted below. If you are purchasing from this store, please beware.

The staff at the Virginia store we very helpful and attentive on every visit we had whilst looking for a new outdoor setting. The in store experience was one of the main reasons for deciding to purchase from Amart - this was in addition to the great quality, price and range they had on offer compared to other stores we visited. Our purchase experience was seamless, all staff are equipped with personal devices to put the order through on the spot (no need to wait at checkouts) making the process super quick and easy. The ability to pay your purchase off in installments whilst you wait for it to come into store at no extra cost is definitely an added bonus. Great communication from the store regarding delivery and pickup, I will be shopping here again in future.

Did not get told anything about delivery details in store, had a 3 seater lounge delivered, as I was away for work my wife (older woman with a bad hip) was home alone, they just dumped it and left timber packaging and a box that I could fit my Suzuki swift in in the driveway, (it will take a year to cut up and recycle) when I rang to complain they said I needed to pay more to have had the packaging removed on the day which I would of done if i had been told when buying. As for the lounge we struggle to get it to recline in (had no problems with the one in store) and makes a clunking sound when opening recliner on one side should of played more and went elsewhere....

Terrible customer service. I bought a couch over 7 weeks ago and was expecting it this week after the sales rep on the floor confirmed that I would have it by today. I contacted the store yesterday and they said it now might come at the end of October, but they could not give me an approximate date of arrival and the delivery could be delayed further. I asked the store if there was anything that they could do to speed up the process as I have a baby on the way and need the couch before then. The representative refused to call anyone else as she said they will just tell her that there’s nothing that can be done. Woeful business and would not recommend.

My mother and I ordered three mattresses from this store. We received the delivery and the order was wrong. We ordered 2x QUEEN!!!!! mattresses and 1 DOUBLE !!!!! and received 2 doubles and 1 queen. Rang was told that they would need to contact the warehouse and rectify the situation that was after she told me that I was wrong about my order. I even had the the damn sales order in front of me and could CLEARLY see that we were right. She said that the warehouse will ring me on Monday to fix the problem. Why would I need to wait until Monday if they have them in stock and could quite easily just go and pick the right one and deliver it?

Sadly this was an epic fail. What's going on A Mart all the corporate funds going South side stores. Appearance of store is tacky with unkempt gardens. Paint on building. All Windows are covered up. Entrance to building is not clear and I'm sorry what about some love guys... if other stores not to name any specific have atmosphere, banners or signage what about showing each section clearly.... not good experience. I went to buy 2 x foot stools. Told staff yes I will take those two please... she was not confident and sadly took far to long to close the deal I walked out of store. Won't shop there again

Absolutely horrid worksmanship on the San Lucas outdoor table setting. Bought this set back at the end of 2022. Its now march 2023 and the table laminate is peeling, the chair legs aren’t level and the cushions are degrading. The customer service has stated that this is not a fault of the table so is not covered by their quality guarantee… Wouldn’t recommend this product or any of Amarts products. I have raised this for repair and replacement as per their quality guarantee but was declined. Will be raising further. Stay away. Stick to harvey norman. Much better quality and service.

The staff were friendly and helpful at Amart Virginia. I came home and was half way through assembling a shelf I'd bought, and noticed that there was a small hardware piece that was cracked rendering it pretty useless. I was able to contact the store about it; they answered the phone efficiently and said to email. I emailed and heard back within a few hours. Luckily there were some spare pieces available - I was worried that I would have to bring back everything and exchange etc. A minor inconvenience having to drive over myself, but not complaining!

I purchased a single over double bunk bed a couple years ago. After moving a few times, I had lost all the screws that keep the entire bed together. I called Amart Furniture Virginia (where I purchased the bed previously) and they were able to get a new full set of screws to me within 2 working days - thank you so much! Your service was outstanding, and more importantly you have saved me so much money from not having to fork out for a new bed! Thank you! Your help and Customer Service is greatly appreciated!

After sales care is very bad. Product care/insurance product is completely useless. Fabric two and three seater couches we bought started pilling within two weeks of them arriving. They said it was normal to do this at the start and to buy a pilling remover and deal with it. Which we did but since then I had to shave the fabric with the machine four times in less than three years. Not acceptable. My previous couches of 15 years did not do this once. And they were also fabric not leather or microfiber.

The service staff member was not accomodating at all and was rude and messed up my order. She also stated that all tables were already on the floor and not flat packed and that we would have to pay for drivery because of it. Turns out the table had scratches on it from being on display in which I had to fight tooth and nail to get it reduced because it was damaged. Ended up getting $20 off the amount for a simple transaction. Never coming here again.

Extremely poor returns policy. We spent $3500 on a set of couches and at the 1 year mark, some of them broke. They will only return the broken pieces and leave you with the others "because they aren't broken". Therefore you end up with mismatched lounge suite? This is not acceptable. This was not a cheap set but was cheap quality and poor after service. This is a big company throwing their weight around and I will take this matter further.

Absolutely Fantastic Value!!! Virtually Saved 50% on All Furniture Today? It's The Second Time We've Bought Our House Furniture And Will Not Go Anywhere Else That's For Sure? Very Friendly Staff Went Out of Their Way to Make Sure We Got The Best Deal Possible!!! I Would Highly Recommend Amart Furniture... to Absolutely Everybody!!! Fantastic Service, And As I Said Went Out of Their Way to make Sure We Got The Best Deal! I Love the Place!

Wow, where do I begin. The worst experience of my life. Delivered a seven piece setting, only one item wasn't damaged or scratched. They had even tried to put touch up paint on the scratches. It took them 5 days to replace the items, only for the new items to be worse than the original. I ended up picking up the our dining table for the warehouse. The lady who looks after complaints couldn't organise a beer in a brewery.

Brian was good and informative and helpful. Stood back and .didnt interfare with all the usual shop talk that we are not in to. Would have liked more discount or less delivery etc. Only issue was a.screaming kid jumping on furniture. This is furniture people sit on and you all have a right to ask the parent to stop jumping on the furniture, but no one staff member did. i nearly did though We will be back

Furniture is great but the service on the day was not so much. There was no pricing negotiation despite sale and wanting a full price item, we were told the incorrect items were in stock and delivery date was totally wrong (it got delivered Monday not Thursday as agreed). We've bought a few things now from Amart but doubt we will return to the Virginia store if the service does not improve.

I went there to buya a bed but one of the staff name benjimen was very rude and when i asked for help he was away but he said we dont have it without knowing what i am asking for but he came to me he said ok we have it and during payment he had a aggression look on his face. Mate be respectful and listen to customer when meeting customers. I was paying for it not begging.

Terrible after sales service. Once you order, the store staff blame everything on the warehouse. Received the wrong item, returned it to the store about two weeks ago. Still waiting for a refund even though they can take your money straight away and before delivery is organised. Now I only get platitudes from staff at Virginia store. Buyer beware…..

Their service has been terrible. Once ordered, the store staff blame everything on the warehouse for the delayed delivery. Received the wrong item, of different color and they did organize someone to check which also happened, but there has been no response after that .. !! Only cared about getting out money and post that their responses are rude.

One of the worst shopping experience of my life.... they say 2000 and more items available, just for display!!! 90% of items stock not available and it can take up to 4-6 weeks. Staff made us feel like it was our fault that we wanted every thing delivered to us in 2 weeks, so that kind of customer service the believe in.

We bought orthokinetic mattress 2017 (price $1399,95) but after 1 year its apart from the side. I asked Virginia QLD super Amart to change it 1 months ago but they are delaying the process. My matters warranty for 10 years but doesn't work. Sometimes Warranty does not work for big store, it's hard to fight with them.

I purchased a couch before Christmas. Finally eceived it Feb the following year. Overall it maybe not all that efficient but certainly friendly service from the manager. Variable experience with other members of staff. Given the attempts and intention for great service from the top they get this above average rating

I appreciate they hold on to my merchandises patiently. Even at the time of the order, they confirmed that holding up on the merchandise is not a problem as long as I keep on paying 5% of the order every month. But they forced me to collect the order while I have no place or they cancel the order. Thank you anyway.

We ordered a couch from this store. When it arrived it was completely dirty and missing parts. After a bit of back and forward we got a replacement which is good. One staff member was lovely ( the one who organised the replacement ) however everyone else we spoke to during the issue was very rude.

Pretty average service. Didn't have stock of what we wanted. Couldn't tell me when they would have it in. I was asked to try Lawton. I'm sure they could call them on our behalf. The lady who helped us who was in training was friendly tho. I will return one day only after I looking elsewhere first.

I was really impressed with the size of the store , it's huge . I was attended to straight away and got exactly what I was looking for , the service was first-class , professional and friendly. I can't rate Amart Furniture highly enough and I would highly recommend them to anyone who asked me.

Most friendly customer service from Taylah! I came in for a mattress, great range, Taylah made sure I knew all the sales and then gave me plenty of space to browse and think, came across so approachable and when I did approach they were just so lovely. Would absolutely shop here again

Plenty of staff standing around, it took a little time to get assistance. But when we had someone come up to help us out he was very helpful. The only downsides when it came to wanting to spend money he supposedly could only get $10 off on a cash offer. Needless to say we walked away.

Absolutely terrible from the get go! Sales person trying to deal with multiple customers at once, entering wrong addresses for delivery, sales reps being rude at every step of the way, furniture arrived damaged and with missing parts. I will never buy from this company ever again!

Ted - you are an angel sent from heaven and I cannot thank you enough for how lovely you were on a personal level and how helpful on a professional level. You didn’t need to do what you did but it made my entire week and I will tell people that story for the rest of my life.

Horrible service from staff member Zoe. She hung up on me after a query about faulty stock we received, I had to ring her back. We have to wait 2 months for a replacement! She was rude and didn't seem interested in a resolution. Not impressed and I won't be going back.

Extremely disappointed at the products sold to us by Amart Virginia. Broken new table and couch that doesn’t fit into the apartment which we hadn’t been warned at purchase. Not to mention the inconvenience that comes after. Will not recommend this chain to anyone!

Brian the service salesperson was so helpful and understanding , he walked with me and showed me the furniture that I was after . It will help you to find what you want first though , he will give you a discount depending on if your not rude or not.

Terrible customer service. Left us standing for.over half an hour whilenshe went to check on stock. How hard is it to check a computer? Eventually came back with 4 other customers. Told me to wait once more. I walked out, took my business elsewhere.

Considering you don’t read the reviews and consult your unsatisfied customers I won’t bother telling you what and why I am unhappy with your service but if you ever speak to my partner like that again you will have to deal with me in person …

Very few readily available items for the vast range of products they offer. When I first arrived I genuinely thought this place was abandoned. From the moment you drive in to walking around the showroom floor the vibe is just off at this place

Had a very pleasant experience when buying a new dining table. Constant, efficient communication with staff that exceeded my expectations with making sure the table was the right finish, quality and size. Would shop there again in a heartbeat.

Purchased a very beautiful set of bedside tables and a tallboy set of drawers not too long ago and I'm very pleased with my purchase. The customer service was pleasant as the man was very helpful and lovely, he had wonderful sales experience.

If you layby something here they will tell you, you have 3months to pay the layby, but after 3 weeks they will phone you saying, we have someone here with cash who wants to buy the product you have on layby, and harass you to pay in full

Staff great, very pleasant, and doubtless some products ok, but my dining table and six faux suede chairs ... terrible design and awful build quality (manufacture—nothing fitted very well) and material (wood) rubbish. But well out of a

Recently bought a double mattress after locating what I wanted online. Quick to find and they were right there when I turned around to collect the payment. Paid the $99 delivery as I couldn't do it myself. Gave the sales person my name

Convenient but the drinks screen display inside needs to be easy to read. For example thickshakes were not to be seen. Catering for drivein purposes but does have interior seating and shaded exterior areas for rest stops.

Very friendly and helpful staff. While the display area has been reduced, there is still a large display area. There is plenty of parking. Parking is on the same level as the store entry. Wheelchair access is good.

Bought online, item was ready for pickup really quick, easy location to collect items from. The two guys at dispatch were very helpful and took great care when loading items in my vehicle. Highly recommend.

Good place for getting budget furniture in Brisbane AU ...a very big warehouse with lots of variety, options and variations...it opens once a month so have to follow up on Facebook... Worth giving a try..

This store is scary. Sales people come at you the moment you enter and bombard you with high pressure sales, then they wont leave you alone. I had to keep walking away and my friend hid in the toilet .

We have been going to this store for a number of years and the service has always been great. Love the recent makeover of the store. Staff are always very friendly and helpful, especially Benjamin

The only reason I rated highly is because the lady I spoke with that was helping us was awesome. They have very little in stock. What would help, if they put up signs saying what's not in stock.

Went too get bunks, 6 to 8 week wait on the bunks we were after. Looked at others but the quality was very ordinary, bits missing and broken off (maybe from all the children playing on them).

Thanks to Jon for great service and the amazing deal. Went to buy a sofa bed but ended up with a 3 seater sofa and got the matching 2 seater free. So happy with the purchase and the service

Very friendly and helpful staff. Was asked if I needed help with anything twice when I was was just looking around there. Very quick transaction when purchasing my couch. Highly recommended

Very quiet but not many staff to bother you or serve you either. Have some good furniture at good prices but are most often out of stock. Sales are on often. Online purchases are recommend

Kubix 6 cube storage unit - beware. If you did not receive a wall anchor with your unit can I suggest you contact A-MART immediately. I received an email from A-MART suggesting if I had

Emily was excellent and super helpful. We bought our 1st home furnitures and she gave us an excellent bargain. Very patient and understanding with our budget.cant thank you enough Emily.

Fantastic service from aggy. Showed me what I wanted and no pressure to buy things I didn’t want. Fantastic service aggy, I and my friends and family will be out to see you again.

Went to buy a mattress. Got handed off to someone else who took my details but it felt like an interrogation. Would have just been satisfied to pay for the mattress and in leave.

I got to look at a large variety of furniture, got customer service straight away at their Virginia store. I am very happy with the staff there and should have my furniture soon.

Santo and Nathan were fantastic to deal with at Amart Virginia. They looked after me and made my furniture shopping experience both pleasant and easy. Don’t choose anyone else!

Great service! we bought some outdoor furniture that turned out to be too big for the space. AMart allowed us to change it for a different type and were really helpful.

Great service from Ben. The transaction was quick and easy and in no time I had my new lounge delivered to my house. Very impressed. Thank you Ben and Amart Furniture

AMart used to be extremely cheap and extremely poor quality. It's neither of those things now, but I'm not sure the quality has increased as much as the prices.

Lots of choices in products ie beds desks chairs etc prices clearly displayed payment is an easy process friendly helpful staff can deliver item if necessary

Awesome collection . Wide variety of furniture to choose from . Flexibility to pick as per your budget and discounts is always there on the products .

I purchased a queen bed (valued at $1400) on sale for $600. It was in my spare room.I accidentally found out the head board is getting chipped.

Awesome furniture store we love the new Reno. We recently bought some outdoor furniture here and we love it. They have great sales aswell.

Great choices in furniture. Staff were very helpful. Bought all i needed to refurbish in one place. Will most certainly be back.

There outside furniture literally disintegrated after 12mths in the Sun. Substandard quality. Rethink purchasing there stuff.

Excellent customer service. So friendly staffs, Highly recommended. This is a huge store is having plenty of items to choose.

It was alright though it would take 12 wks time for us to wait for the sofa colour we wanted so we settled for the grey one.

Mostly overpriced, or cheap and nasty, sometimes both. Many times parts missing from purchases, at least in my experience.

Product Care is a scam I have been a customer for more than 18 years with Amart and I pay for product care all the time.

Terrible service, manager not listening at all.Behaved very rudely and didn’t listen at all for delivery of a product

Very friendly and helpful staff. Beautifully laid out, not cramped and squashed even though a large variety of items

The staff were friendly, and professional. I have purchased my favourites very fast and picked them up even faster.

Nothing is ever in stock and if it is a worthless warranty will be included if you want quality shop elsewhere

The smaller format is much better and easier to walk through. The furniture quality is getting better as well.

A good range of furniture here. I actually found what I wanted here after using my several funriniture shops.

Was made to feel like a criminal when buying a couch like as if I can pick up a couch and walk out with it

Huge variety of products. Had a browse through the bedroom furniture. Lots of products to choose from.

Great place to shop. Showroom looks fabulous, helpful friendly staff. I found exactly what I wanted

Very helpful staff and great customer service. Store was well stocked with what I was looking for!

Great place for all types of furniture. Helpful staff and quick for pick-up of items.

Picked up brand new bed, opened to assemble and it had mould all over it

Fantastic customer service from the ladies behind the front desk.

Big store.. but you got to bargain really hard to get discounts

I liked the furniture and got delivery which was efficient

Good selection of goods. Staff were very happy to help

Great location and plenty of space inside to explore