I will never use avis again, I rented a car prepay for everything call the 800 number made sure everything was ok and ask them about the debit card policy they told me that the location does not do a credit check. They just make you put a deposit down, but wrong after I paid 38 dollars for a ride there they denied me the car because my credit was not strong enough.. I will use enterprise from this point on and make sure everyone I can talk to about this will know and see how many customers i can talk into not using AVIS...I travel around the country and talk to many many different people. If I know I can cost them at least one or fifty customer I will be happy........ALSO AFTER I PAID FOR THE CAR TOOK ABOUT 2 MINUTES TO TAKE OUT OF MY ACCT AND ITS GOING TO TAKE 7 TO 10 BUSINESS DAYS TO PUT BACK IN............Just notice on my account they deposit 25.00 out of the 177.00 on my refund and it will still take 3 to 5 business days now for them to put the rest back on

The staff were very professional, especially Amy. In regards to some negative comments made about the additional cleaning fee: It is very clear in the contract that if a customer's car comes back dirty after use, there will be an additional costly fee added onto the customer's total payment. This policy is applied everywhere so it is not unusual. When renting an apartment, the same type of fee (loss of deposit) is applied if it was left unclean. There is also a late fee applied when the car is returned after its assigned time and date. This is also expected since Avis provides the car at the exact time expected. Everything was clearly defined before receiving the keys of the car, so it is our (as a customer) responsibility to follow them. Again, they provided a wonderful service. Will come back again!

Sub-par service , employee did not seem like he was enjoying work at all, was also annoyed that I was asking specifics on rental terms. Rented me a car that smelled awful and stains and crumbs were all over the seats. I was told I had to change out cars at the airport (1.5hr round trip from this location) Normally I would not mind , but the combo of poor service and a car that wasn't clean and the time it cost me, while I'm renting for 2plus months just showed me how much they vaule their corporate renters. Go somewhere else. Update: I did call back a few days later to let them know I changed out the car and still had questions on the rental terms. The person I spoke with had the answers and was polite.

Avis on a very consistent basis confirms a reservation,only for the guest to arrive and there are zero vehicles available. This has happened at several locations, including airports. At times, customers arrive at an Avis center via Uber or Lyft, only to discover, after a receiving a confirmation, that no vehicles are available. If flawed and inaccurate technology is part of your business model, then you should remove that function. Telling a lie via technology is no better than one of your agents telling a lie in person. This is an inexcusable yet consistent practice that consistently tarnishes your brand, especially in social media.

I called and asked the agent if they would accept my paper license because I didn't have the final mailed one yet. She checked and said yes, so I reserved a car. The woman at the counter was very rude and told me that they would not accept it. When I told her I had specifically checked, she acted as if she didn't believe me and when I asked her why, she rudely said they had to protect their fleet because anyone could fraudulently print the paper license. She was so awful that I will never use Enterprise or recommend them again even though I have used them several times in the past. Go elsewhere.

Edit: Still in the process of contesting this charge. Avis has been quick to respond and has resolved this issue. Rented car from Here and dropped it off in Chicago. I was charged 250 dollars for dust and smoke smell. I do not smoke and had the car for 2 nights. Did not haul anything with it so it was in the same condition when I got it. They sent pictures of dust on the cars console to backup their claims. Do not use this car service, there are plenty others to choose from. I will be calling their corporate as-well because I believe they are legitimately scamming people.

The Avis car rental office is a little hard to get to when you're going for the very first time. If you're coming down the E82nd toward Avis then drive past it and then turn around instead of taking the light before the entrance and driving around through the Arby's driveway. At least Google Maps took me in circles the first time I followed it blindly. Amy has been really good with me each time I have been there. This has just bettered my experience with Avis. You're always welcomed with the warmest smile and some of the nicest people in Castleton!

The worst Avis to rent from. We had rented a car for two months from them and upon returned the woman suggested we vacuum it out or we’ll be charged up to 500$. The car was completely clean of no trash. The workers vacuum it out and wash it before renting to the next person, I don’t know why she would have an attitude and charge us additional cost to cleaning the car for the next person. When we first got the car we found a baby bottle and someone’s prescription under the front seat. We returned the car to the downtown location with no problem.

Pre-paid car rental - rented car was dirty inside and out. Bug-filled windshield. Had to get car washed myself. Returned car night before required drop-off date/time. Put keys in the night deposit box. Car was checked in at 10am next day and charged $109 for 2 extra hours. Called Avis and spent 15 min on phone to get refund. This location is a joke and overcharges for car rentals. Use a different location.

Transaction was fairly quick when my turn came up, but it was the wait for my turn that led to 3 stars. Sunday morning is when a lot of business travelers are picking up their car for the week. It seemed like more than one agent is necessary during that busy time. My company now requires us to use Avis, so I'll get more chances to experience this location and I will adjust my rating if it was a fluke.

Customer service is one thing and being professional and remaining professional is another thing at this location. I would not recommend this rental facility as the customer service, you're taking up too much of their time while they're eating oh the floor. Also I understand while taking a call with a customer but these people take it to a different level. unprofessionalism all the way.

Everything was great for the most part! The gentleman at the counter was very nice and helpful - I accidentally made the reservation at a different address but was able to transfer it over. The only issue I encountered was Avis put an additional $100 hold on my Credit Card, which they've never done in the past, but was back on my card the next business day after returning the car.

Had an issue with a long term vehicle lease from a franchise location. Every time I called I got thrown into the AVIS automated loop (HATE IT!!!). Simo at the Avis IAA airport managed to get the issues resolved. I appreciated his professionalism and courtesy even when this wasn’t “his problem”.

Customer service is much more professional, attentive, and caring here than the North Keystone Ave location for Avis/Budget services. Ended up at this somewhat out-of-the-way location due to terrible experience at the Keystone Ave location. Will be back for future rental needs.

Me and the wife have rented vehicles from this location three times now. We have experienced no problems whatsoever. Our cars were ready when they were supposed to be and were clean, gassed up and ready to go. No mechanical issues at any time. Will rent here anytime.

Exterior of car was filthy. Was impossible to see through any window, outside covered in greasy black material, inside with what looked like nicotine. Interior was well vacuumed as the last driver and passenger(s) had apparently been eating powdered donuts.

Setup a rental car and was told they don't have any cars. Employee blamed corporate for answering phone however this location had plenty of time to call and notify me of the need to cancel. 2nd and last time I ever even attempt using Avis for rentals.

This location's personnel are friendly and handle the transactions efficiently, I will only call THIS location - even if I have to try and try to reach them because they are busy with other callers. I will not use the general call center personnel.

Great customer service! I had the pleasure of working with Jenny who went above and beyond! She was very thorough with everything and made my rental experience the best I had when renting a vehicle. I would definitely rent from this location again!

Everytime I rent a vehicle, it's always a smooth process and the people are always friendly and helpful. The vehicle is always clean and I love driving the newer models Avis has on hand. If you want a friendly, no hassle rental, visit these folks.

Waited inside for 35 minutes before being helped, one person on the weekend is enough? Will not be coming back Edit: they also did not have any of the truck I reserved so definitely not doing business again after this all around poor experience.

Dirty car inside and out. Less than 1/4 tank when picked up, but they said it was full on receipt. There was a difference of over 2000 miles when picked up according to receipt. There was absolutely no check out procedure to insure the

We have rented from this Avis for several years. Amy who most often has helped us is exceptional! Great customer service, pleasant and helpful. Usually all makes and models are available, the cars clean and in great shape.

Avis was amazing from the start. Got me in as fast as possible for my rental and when I had to extend my reservation twice, it was no issue at all. Everyone was super helpful and friendly! Would absolutely recommend Avis!

Very good experience with the ladies on 82nd St AVIS. After the nightmare with Enterprise on Shadeland for over a week, 82nd St AVIS was a very pleasant surprise. I had almost given up on renting a car. thank you AVIS!!

Amy is the most professional employee you have! Shes kind, caring and more helpful than anyone in the car rental business. The car was clean. Full tank of gas. I would recommend avis to EVERYONE!

Unprofessional staff. First time hearing they can’t accept valid international drivers’ license. I don’t have that issue in many other rental car place and it’s the same rental company!

Excellent personal customer service and great value for the money. Car was clean comfortable and fuel efficient. This Avis location is always my location of choice. Marshall

After an hour of messing us around, they refused to give us a car because there were unable to scan our valid license. I cannot get my 2 young children home because of them.

The car is badly damage and carried a odor. When I turned my car in I was over charged, waiting for my card to be credited. A nicer car more friendly return person.

Great customer service, super helpful, and had a car when I couldn't find one at the four other places I tried first. Avis us now my number one car rental place.

By far the best price and we had a super nice Durango. Staff were friendly and helpful and quick to get us in and out. We will definitely be using Avis again!!

They were great. Staff is helpful and friendly. A little hard to locate as they sit far back from a very busy road and the parking lot is difficult to reach.

The entire staff here are extremely friendly and always have my rentals ready to go. I rent from them for work at least 3 times a month. Highly recommended.

They are the best I wouldn't rent with anyone else they're truly professional at what they do and they're always on it with a helpful and friendly staff

This is my favorite rental location. Rented for almost two months from here. Rayman and Amy are super helpful and friendly. They deserve five stars!

The guy that I dropped the car off to had no urgency and was not friendly and was very short about things. I would not want to deal with him again.

Amy and Mitch are always extremely helpful - helping us obtain the best vehicle at the best rates. We do all of our rentals with them. Great folks.

This Avis location has the best customer service and cars are always clean. A little hard to get to, but when I need a car, I make it happen.

Rip off. They charged me $67 for 40 mins late drop off. Per day rent was $89. So I ended up paying 89+67 for single day just for the car.

I have been dealing with this office both for work and personal needs. Personnel are awesome and accommodating. I recommend this branch.

Great experience. 4 out of 5 cause they don’t offer pick up/drop off service, which would have been extremely helpful.

Incompetence rules here. Was told they had a van to rent. Drove all they way across town to find out they didn't.

Excellent Customer Service. No problem with my rental at all. Clean Toyota Corolla smelled fresh inside. Clean

Amy and team are dedicated to providing their customers the best rental experience. I won’t go anywhere else!

This is the most unprofessional company I have ever rented from. From the local office to customer service.

They do accept debit card but will pull your credit and you must have a credit score of 680 and above.

Car dead cat stuck up underneath the car. Clean inside, dirty outside. Will never use Avis again

Oh my gosh! This place rocks!!! Over and above great customer service ❤️ Highly recommend!

I would agree with the last post. The Customer Service is exceptional, especially Amy.

The staff at this location are second to none! Always excellent customer service!

Great customer services and the price was excellent for the weekend rental.

Called them 7 times and they didn't bother to answer their phone once

Exceptional customer service and significantly cheaper than Hertz.

Great rental experience, Amy was very helpful and friendly.

Staff is very friendly, the car was clean and worked well.

good quick service. the cars are clean and perform well.

Always take great care of me. They certainly try harder!

Friendly, organized and a pleasure to do business with.

HORRIBLE and I’m only giving 1 star because i had too

Tremendous service. Great people. Long time customer.

That car was awesome. Make me want to trade my van.

People very nice and knowledgeable. Free upgrade.

Drop-off was smooth, efficient and friendly.

Easy check in and check out of a rental car

Very nice staff and very fast check-in.

Fair, friendly and efficient service.

Very friendly staff and quick service

Could not get anyone on the phone

My favorite staff people so sweet

Great people and great place.

Nice place an friendly people

great service every time

Service is awesome here.

…

Allways there for us

Great place to work

Horrible experience

Very good service

Great people.

Great staff

Good