On 2/2/23 at approximately 12:00 pm I returned a luxury model sedan to the Enterprise located at the Indianapolis International Airport. I rented the car from 2/1-2/3; however returned it a day early. While visiting a family member in a hospital (in a major urban city) my sister (a passenger) in the car left her toll transponder affixed to the windshield, and it was there when I returned the car. Our mistake was noticed by late afternoon. I made multiple calls to reach someone at the airport, only to reach an Enterprise phone representative who told me they don’t answer the phone at the airport due to volume of customers. I took several hours off my job, drove to the airport and spoke with a manager who took my complaint and asked me to submit an online loss/found document, to which I complied. He assured me the device would more than likely be there because they use similar device and that he would place a hold on the car upon return. So far, I have not received NOT one phone call from the Enterprise team at the airport, alerting me to their find, or unfounded search! I did receive two emails saying they haven’t recovered the item (to which the manager assured me should still be in the car!) Yes, we erred by accidentally leaving the device behind, however, Enterprise came across as disingenuous and perhaps added someone’s else property as their own! Emails are fine but to assure me the device would still be in their car and not receiving a call from them makes me scratch my head!! So, I’m horribly disappointed!

I rented a car from enterprise in Long Beach airport on 12 – 13 –2022. They sent me an email agreement which I did not look at. On 12-19, I received a notice that they were going to charge my credit card $25 for a parking ticket in Long Beach. Since I know I didn’t have a parking ticket in Long Beach I then looked at the agreement and saw that they had a totally different car listed for my rental. I called the citation department of Enterprise and I gave them the information off the key tag from the car that I was actually driving and the license plate number. They told me that they would take care of everything and that I didn’t need to worry. Since then they billed me and charged my credit card the $25 for that parking ticket and $13.95 for tolls and now I just received a citation for $85 from the Long Beach Police department for a different ticket. All of which I have no responsibility for since I was not driving that car. This has been an absolute nightmare. In the future I will ask for a written copy of my agreement and look it over very very carefully before I drive off. I have rented from Enterprise many many times and I’ve never had an issue before . They have always been easy to deal with and I don’t understand why this has happened. I will warn everybody to look over their agreements before they leave the rental lot so this doesn’t happen to them

I want to express my appreciation for the outstanding service I received from Nathaniel Berg at Enterprise Rent A Car. Despite encountering several unexpected challenges, Nathaniel went above and beyond to ensure my rental experience was positive. The vehicle I rented had issues with the dash, doors, screen, and even the gas latch, which fell off when clicked. However, Nathaniel's professionalism and swift response impressed me. Nathaniel's dedication to providing excellent customer service shines through even in challenging situations. His willingness to take ownership of the situation speaks volumes about his commitment to customer satisfaction. I am grateful for Nathaniel Berg's exceptional assistance and for his efforts in turning a potentially frustrating experience into a positive one. I highly recommend him to anyone looking for reliable and attentive service at Enterprise Rent A Car. Thank you, Nathaniel, for going the extra mile and making my rental experience a memorable one.

I have rented cars from Enterprise for the last 15 years or more. In spite of the stingy rewards program, they always had friendly staff, convenient locations, a clean fleet, and competitive prices. This seems to no longer be the case as quality and experience has eroded significantly in the last 5 years. While the sales staff were friendly and helpful during my most recent experience, the cars were all dirty, beat up, and an older fleet. The first car I was shown was so dirty we couldn't make the scratches out. The second car was still not 100% clean and there was a scratch on every single door, panel, and bumper. This seems to be a consistent experience at Enterprise the last five years. I won't be booking with them anymore. I keep giving them a chance thinking it was COVID or this or that prior to the pandemic or isolated to just a few locations but has now been my experience in multiple states throughout the US. Hopefully they can figure it out.

When I looked for a car on the company website for the size car I wanted, I was shown a VW Jetta, but when getting to the airport they do not seem to have ever seen a Jetta. I had wanted a Jetta because I knew that they all have Apple CarPlay and would therefore not need to rent a navigation unit for extra fees. I also like VW's. Then, when offered what was actually available, the staff weren't sure which cars on hand actually offered CarPlay, so I had to research for myself which one had it before finding one that did. Not much fun to have to do after a tiring flight. On the Plus side, Enterprise had longer hours of having staff on hand that any of the other car rental agencies and given the odd hour of my departure, that was key for me to select them. Given the circumstances of my flights, I would still rent from Enterprise, due to the hours of operation.

I made my reservation 1 week prior my arrival but even with my email confirmation, the gentlemen in the counter can't find my reservation. Picked up my car at Indiana Airport, a gentlemen ask if I wanted a different car from my original reservation and I said know but before I pull out a manager name Eric stopped me because the person who gave the car failed to notice the huge scratch on the passenger side of the vehicle. Both gentlemen didnt even make a note on how much gas the vehicle has(2 quarter), luckily I did took a picture of it before leaving. I returned the car with 3 quarters of a tank abd yet this people charge almost $50 extra for putting a gas on the car??? It took 4 calls and 2 VM just to get an answer. Please advise your crew at the airport to pay more attention when a customer is explaining something.

I picked up my car at the Indianapolis airport. I had reserved a midsize car. The young man who took me to my car was very courteous and helpful. He even set up blue tooth for me and took the time to show me how certain things worked on the car. When I got to the checkout booth to exit the young lady again was very courteous and helpful. I realized that neither the ac nor the heat were working. She tried also and it would not come on. I told her it was ok but she insisted on getting me another car. This time a full size. We made sure that everything was in working condition. I wish I had gotten her name because she was so helpful and efficient and kind. She had a smile on her face the whole time and seemed to genuinely care that she gave great customer service. She should be commended for the great job she is doing!

We arrived very early in the AM (btw 1&1:30). Overall, the staff were nice but the rental car wasn't. It had been wrecked (side swiped on both sides) and the remote keys needed a battery change at pickup. The gentleman that checked us out (didn't get his name) seemed to be working by himself. He had to fetch the car and process the transaction. He also had to document all of the damages that we pointed out because they weren't in the system, so it took a bit longer to complete. Upon check in, Cody started reviewing the damages on the car and told us that they were not documented. Luckily, we took pictures before check out and told him and showed him proof. He didn't give us any trouble after that and we were able complete our transaction. Word of advice: Do not accept a damaged car upon check out.

There were a few issues with picking up the rental. The first car needed an oil change, the second one was only 6 seats, not 7 like we needed, and finally we settled in the 3rd one (from the back lot) about 45 minutes after we had gotten to the kiosk. It was stressful traveling with 5 children and older grandma so the in and out of cars (including installing/taking out car seats and luggage) after a day of travel really sucked. I still gave 4 stars since every employee we talked to was very nice and they did eventually resolve the issue for us. This was our second time renting from them at the airport and the first time went off without a hitch. Overall I would be willing to give them another try.

Overall, the service from all employees whom I interacted was great. From the desk agent, to the gentleman who showed me to my car, to the phone agent where i reported the cigarette smell (see below), and the return agent, everyone was kind and helpful. The complaint was the car. I requested a non-smoking car and although they added LOTS of perfume to cover the odor, in the hot sun, it still smelled of cigarette smoke. And, there was a constant rattle coming from the trunk. It was basically a new car that hadn’t been cared for. This was my first every reservation with Enterprise and I have another in October. I’m giving them another chance to show improvement.

We rented from the Indianapolis Airport. We rented a 2023 Toyota Camry. There were pits and scratches all over the car before we left, so I made sure to take pictures before we left. The maintenance service light came on after we pulled out of the garage as well. The car itself drove great after I disabled the lane assist mechanism. Be sure to document any issues with the vehicle before you leave so you aren’t charged for damages that were already there. The employees were kind and helpful, but I was disappointed with the employee’s decision to clean one of the back windows with a dirty towel. The window was foggy for about 3 hours after renting.

*Edit* customer service reached after I posed this review and rectified the issue by comping me a free upgrade on the next rental. Due to inventory issues I was rented an economy sized car when I had reserved an SUV. I asked for a refund to cover the difference in cost and the manager at the location is ignoring my messages after only offering the option to drive back to the airport and swap out with a bigger car in the middle of my trip. It’s simple calculate the total cost of my trip with an economy car and subtract that amount from what you charged me for the SUV I reserved. The remaining amount is what you owe me. This is theft.

A deal with Enterprise a lot overall you're all are great customer service are wonderful people is very kind and response quickly understand the demand cars sometimes you only can get what's there which I don't mind I use them for work purposes Enterprise cars are very reliable I like everything else some things just wear and tear but I know one thing if you have any questions they will respond the best way they know how a deal with Murray Kentucky and Atlanta Airport in the Enterprise on Jonesboro Road Southeast West Memphis Arkansas most of the time but overall Enterprise are great.

Customer service was great! However the car I rented was extremely disappointing! I had a long flight and was looking forward to my drive home in the rental car. As I started my drive on the freeway I put the heat on. To my discovery I stared to get a smell of cigarette smoke. As my drive continued it got stronger and had to roll my windows down to stop from getting nauseous. I’m not a smoker and can’t stand the smell of smoke. I was extremely disappointed and will make sure I smell the car well before excepting it. However cars that smell like cigarettes should never be rented!

Enterprise at the Indianapolis IN airport had the friendliest people. Savanah at check out for paperwork explained everything well for one who doesn't rent a lot of cars, Mark at car check-out greeted you with a warm, welcoming smile and talked of the different models available to rent, and Wendy was super helpful with return of vehicle and unloading when we returned. The vehicles were clean, ready to go, and thankfully had no issues while driving. (I've had a flat in a rental before). Overall, Enterprise has been the best rental company I have used.

This was such an easy pick up experience. Brock at the Indianapolis location approached us immediately as we were walking into the parking area and walked us right to our choice of cars. The car was clean and in perfect condition with 5000 miles on it. It took us about thirty seconds and we were seated in a car. We returned it in Charlotte and Tim handled our check-in the same way. He immediately helped us and was friendly and efficient. Both locations were running so smoothly even though it was a holiday weekend. We were so impressed! Thank you.

Have enjoyed renting from Enterprise at Indi airport, but this last rental made me feel very very very uncomfortable. While picking up our car, my child and I were subjected to a very invasive line of questioning by the agent, such as "where do you expect to spend the night tonight." And a whole lot more that made me feel very judge and very "targeted." That was WAY over the line in my opinion. I wrote to the management of the place and over three weeks later, I still have not received a reply. I will surely not be renting from them again.

I’m only giving a four star the car is beautiful but when I got the car, the car was dirty and inside it had mud everywhere inside the car and the windows were extremely dirty so I had to take it to the car wash and get it clean and clean out the inside of the car and wipe out the mud In the car and I had to clean the seats because they had stains and mud on it too but other than that the car is beautiful it rides nice might end up getting me one because how bad I love the car but other than that I love Enterprise

I have rented cars frequently over the last year, so I can safely say that my best experiences have been with Enterprise. In addition to getting a superior car each time, I've gotten superior customer service. When you are in a hurry, or tired from traveling, or anxious about a new place, nothing is more reassuring than friendly, sincerely helpful personnel as you pick up and return a vehicle. Enterprise must take special care to select and train its people to believe in good service and making customers feel valued.

I travel for work many times throughout year. Enterprise Car Rental has always been a reliable rental service with great customer service no matter where you are renting. I had recently booked my car rental at the wrong airport and the lady at the counter helped get my error corrected and on my way and in timely manner! Service is always top of my list and Enterprise delivers! Pickup and drop offs I'm always greeted with smiles and vehicle selections. These are a couple of the reasons I always book with Enterprise!

The enterprise at the Indianapolis Airport is one of the best rental car business I’ve dealt with. The vehicles are of great variety to chose from and the customer service is exceptionally good. I had some issues come up in my travels and couldn’t get the vehicle back on time and Kyle called me and reassured me everything would be ok and he would update the rental details. I was able to return the vehicle the following day vs when I thought I could get it returned. They just treated me wonderful there.

I needed a rental car and Enterprise at the Indianapolis Airport was Amazing from beginning to end. Easy check in and easy upgrade when there was not much to choose from. I was so pleased with my upgrade to an Audi. I had the car for 5 days and enjoyed it. The Car return was very quick and easy too on the way to my flight. I highly recommend Enterprise. It's my 5th rental at this location and each time has been fast, easy, and an enjoyable experience. Thank you Enterprise

Smooth pick up and drop off. I encountered friendly staff at the Indianapolis Airport location. The only "negative" I encountered was the low tire warning light. Two tires were really low (although they looked fine) but a tire shop happily helped me out several miles away from the Enterprise location. The light was not on when I picked up the car, so I'm sure the last renter may not have mentioned it as it takes a bit of driving around to have that light come on.

Enterprise always has the vehicle I need and on time! I tried other rental companies, however they dint meet my expectations. I always rent a Suburban or an Expedition and they always have it ready. I wish enterprise would offer a credit card for points, since I always travel and use their vehicles. But other than that I have no complaints.. returns are absolutely easy and so are check ins. Locations at the airports are also easy to find. Grab and go.. love it.

We had a very nice rental experience at the Indianapolis Enterprise location. Very quick pickup, nice clean vehicle, and even though I had an issue with a tire and some questions I had about pricing, Hailey helped deal with the issues I had. She was pleasant and got me an updated receipt to assure me of the correct price. She was also apologetic about the tire issue I had and helped to make things right. I will be back with my next rental in a few months.

When you talk about service, you talk about the team from Enterprise EHI at Indianapolis airport. Mitch went above and beyond in his customer service by finding me just the vehicle I needed, a premium SUV, in the exact color I wanted. This was not an easy task, yet he went out of his way to make it possible for me to leave happy. More than satisfied! If you are in the Indy area, look no further than EHI rental vehicles and especially Mitch and his team!

The airport is very easy to use. I had chosen a luxury automobile. I had 4 cars to choose from, two of which I wouldn't consider luxury. Of the two Audis I had left, both had damage on the hood. The Audi I chose had damage inside, as well, on the driver's side arm rest. I had inquired about the cost of adding insurance coverage. The dollar amount that was told to me was much lower than the actual amount. I would like more options and more honesty.

The encounter was so efficient! Flying is always stressful, as one is prodded, shouted at, and herded from one queue to the next. When I reached the Enterprise desk, everything calmed down, yet it was the smoothest part of my airport experience. I'm certain very busy times happen at every car rental concession in every airport, but my Enterprise experience was the most orderly, friendly, and "no drama" part of my trip to Indianapolis. Thank you!

I have rented through the Indianapolis airport Enterprise many times now, and every time has been a quick and pleasurable experience. Their staff is friendly, knowledgeable, and professional. Each time I have been able to choose the vehicle that best met my needs, and if there was a concern, it was handled and settled in a way that made me feel valued and appreciated. I will continue to rent from this location every time!

I recently rented at the Indianapolis Indiana airport enterprise and left a men's jacket in the backseat. I put in a report with lost and found and have yet to hear back from anyone..The only thing I can't say is. One of the employees kept my jacket and didn't reporti. There are theives everywhere.. The least they could have done was email me.. I always use enterprise for my rental, but I have to reconsider my choices.

Two weeks ago, I rented a car in Indianaoplis for one week. Unfortunately, before my brother and I got to the desk, he fell injuring himself with lots of blood. After the paperwork was done, the person behind the desk, pushed my brother in a wheelchair to the car and turned the car in such a way that made it easier for my brother to get in. The guy was great and so was the car. I recommend Enterprise Rent-A-Car.

The car I rented was picked up at Indianapolis Int. Airport with no issues and returned to a branch the following morning with a prearranged after hours drop off. Whoever checked the car in did not enter the correct drop off time and I was charged an additional $87.91. After 6 calls and a total of 2 hours on the phone they did credit the overage back after 3 days, but it was a huge unnecessary run around.

I had a great experience at the Albany Airport Enterprise. The customer service was excellent. I want to give a special thank you to Josh Moseman, who went out of his way to ensure that I had a great time with my rental vehicle and even gave me his business card to ensure that I am able to email him directly if I have any issues with the charges for my trip. I would highly recommend this establishment.

Always excellent service at Enterprise. We travel quite a bit and we recently had a terrible experience with another company (reservation made by a friend.) Needless to say, that friend is now an Enterprise customer. Enterprise always greets us with the friendliest people and their rental system is very streamlined and efficient. All my recent rental experiences have been absolutely wonderful!!

We picked up and returned a rental vehicle (Ford Escape) in Moab, Utah. We were picked up at our hotel and delivered to our car at the Enterprise office in Moab. The car was perfect for our 3 day trip to visit the National Parks. We returned the car to the Canyonlands Airport just outside of Moab. We didn't have any problems with the vehicle. The Enterprise staff was friendly and efficient.

Best rental experience ever at Indianapolis Airport! Landed, checked in with Enterprise on line, bypassed the counter, went directly to garage location, was greeted with "a little short on cars today, how would you like a complimentary upgrade?", directed to the car and handed the fob, waved at the exit and on our way!!! Return was equally simple. Another top notch rental from Enterprise!

The car was fine and mostly clean. The interior windshields on my last two enterprise vehicles were pretty bad. You don’t notice it until you have oncoming traffic at night or glare during the day. A safety concern for sure. I had to wait in line for about 45 minutes to get my rental. There was no ability in my app to complete my check-in despite renting several times a year.

The staff is always professional and efficient. I appreciate the cars’ cleanliness, and availability. This particular trip required a tight schedule so I am grateful for the seamless transaction with my rental. The same experience upon my return. I rent cars a lot and consistently use this company, and this has been my experience every single time. So impressive, thank you!

I ordered the SUV and got a Chevy equinox but when I got out of the garage and on the highway the car shook so bad when I hit the brakes. I notified the customer service immediately and still haven’t received a response yet! It’s been 4 days. It sucked because I wanted to drive around and see family but I was limited because I didn’t want the car to brake down on me.

of all the car rental agencies I have tried, Enterprise is the best! best service, best interactions, and easiest and friendliest process. And don't let the price scams fool you. others might seem cheaper but then the added hidden fees end up coming out to about the same price you would pay with enterprise. at least enterprise is up front about their costs.

Despite checking in for my car rental 2-days in advance AND getting a text from the Enterprise App that my car was ready ... the car was NOT READY and there wasn't even a vehicle in that class at the location. While I did get an "upgrade" ... supposedly, the vehicle upgraded to was not worth it. Just another disappointing experience at IAH Enterprise.

This is a great location to get a rental car from. I would like to offer my sincere thanks and gratitude to Rickey and Clint for going above and beyond and providing exquisite customer service. They were able to juggle multiple tasks, customers, and challenges and still provided world class customer service. Best Enterprise location; we will be back !

I always have a great experience with enterprise. This last time we picked up and dropped off from the Indianapolis Indiana airport. Every single staff I encountered was friendly and helpful. I think I might have even got an upgrade! Couldn’t recommend more, I only use enterprise and haven’t had a problem yet! They make pick up and drop off very easy.

The Enterprise at Indianapolis International Airport is incredible. I never have had any bad experiences there, only good ones. The staff are friendly and just swell people in general. On my most recent visit, Ariel upgraded my rental class after the full-size sedans I requested were all gone. Thank you Enterprise for the fantastic service!

Both pickup and drop-off were the quickest we've experienced in YEARS! We picked up @ the Indianapolis Airport location - all three specialists checking us in, helping us to select the vehicle, and then checking us out with the vehicle were very friendly. Dropoff was at the Columbus, OH Airport location - excellent service again!

This was a fast, friendly and helpful rental - which is exactly why we are so loyal to Enterprise. The associate who paired us with a car was knowledgable about cars and attentive to our needs. When we needed to extend our rental, it was easy to reach someone on the phone and adjust our drop-off time. Thank you Enterprise!

More than pleased with my Enterprise Airport Rental. I highly recommend doing online check in. Literally got my luggage, went to the rental car area, walked to Enterprise, waited less than 5 mins and was able to pick from LOTS of options! excellent experience. Fast and friendly service. Returning the car was even easier!

After establishing a "relationship" (i.e. repeat customer) with Enterprise, I have found the process of renting a car with them easy and problem-free. Also, Whenever I have needed a specific type of vehicle (i.e. pickup), I have always been able to get it without issue. Additionally, the website is easy to navigate.

First time I have ever had to use a rental company and it was the best experience I have had! Pendleton pike location with Maret, he truly made everything so simple and easy! Very professional and friendly! If I ever need a rental again I know where to go! Best customer service experience I have had in a long time!

Enterprise made my rental very easy and convenient. My vehicle was ready on time, it was very clean, and my options were exactly what I was expecting. No one hassled me to purchase additional insurance, or unnecessary add-ons. From the time I arrived at the Enterprise counter I was in my vehicle in under 5 minutes!

Recently rented a standard size SUV from the Indianapolis Airport location and the staff was very friendly and helpful. They got me on my way in amazing time. The vehicle was clean and without mechanical issues. I will continue using this service for my future travels. Shout out to Brahn for his courteous manner!

"Ryan" at PIE airport was EXCELLENT! Set up the GPS, etc., however....on my entire trip, I was not able to use the GPS, & most of the radio. It kept showing I needed to subscribe to "CLOUD".... maybe because I'm not a "techy" person, but I found it VERY frustrating! The car itself though, was wonderful.

Had a bunch of problems with the car being clean( found comb and lighter around seat, and fluids not checked such as antifreeze being low and oil/filter check light on. Wipers sucked. Jaylen McKay checked the car out and made things right. Customer service 5 star. Car 2 star, great on gas, Nissan Versa

Everything was great especially Tim the manager and the young lady at the booth upon leaving the garage. I marked one star off because I had requested satellite radio and it didn't connect until after I called Enterprise to tell them the car didn't have a subscription. They fixed it within 15 minutes.

We have always been impressed with the customer service and the ease in renting with Enterprise. The entire process has become even more streamline and getting out of the airport is faster than ever. Would definitely recommend to anyone wanting to rent a vehicle, Enterprise has never disappointed.

Car rental went well from booking through return. Customer service was great and the ability to extend rental over a text made it easy and time saving. The staff at the Indianapolis Airport were on the ball even when dealing with customers that weren't very polite. Excellent overall experience!

I was truly please with staff member who assisted car assignment. She was able to easily familiarize me with features of the car. When I returned the car another staff member assisted in the check in. She was efficient and helpful in the process. Thank YOU Enterprise for your EXCELLENT staff.

I had a great experience with my rental in Indianapolis. I actually had a choice between three vehicles and I chose the Chevy Equinox. The car was clean and the service was friendly and expedient. When I was through with my rental, the same expedient service ensued. Excellent job, Enterprise!

I always am pleased with Enterprise! Great vehicles, friendly staff, easy paperwork process to rent the vehicle, no issues to get quickly in and out of the airports I frequent or when at the repair shop and need to get picked up. Awesome! Thanks Enterprise for providing such a great service!

Excellent service in the Indianapolis airport. Budget with which we had a reservation, had a huge line and one person so very inefficient so I canceled my reservation and went to Enterprise. Enterprise personnel was very helpful and efficient. This occurred on Saturday morning March 4.

I just had another flawless experience with Enterprise. I am not a huge traveler, but I will only use Enterprise to rent a vehicle. From securing a car online, to pick up, to return, the process is seamless. Every time that I work with Enterprise their people are amazing. Five Stars.

The economy car I rented did not meet my standards as far as having a very strong smoke smell which aggravated my sinuses. The attendants were quick to exchange my vehicle for an upgrade at no extra charge. I was very impressed with their professionalism, kindness, and courtesy.

I've always had great experiences with Enterprise, but this past rental experience was especially great. KJ at the Columbia Airport location was quick, efficient, and kind and helped get this tired traveler on her way quickly. I really appreciated his kind service. Thank you!

Enterprise Car Rental at Indianapolis International Airport rocks! I was able to check in online and the staff person in the garage was incredibly helpful and accomodating. The process was efficient and painless. This is what renting a car should be like all the time!

First I would say the staff where professional and polite. I have been a loyal customer of Enterprise for quite a few years. I dont rent alot. I am a rewards member. That all being said I was not impressed with the vehicle I received. Other than that all was fine.

Our 2nd experience with Enterprise since Covid. Better than ever! First time renting in Indianapolis, Indiana. Our usual being Houston. Everything as ordered and easiest and quick check in at the airport. Even easier drop off when we returned. Thanks, Enterprise!

This team does a great job of creating a friction free experience. Pickup was easy, drop-off was a breeze and when I had to circle back because I inadvertently left some items in the truck, Dayvon was beyond helpful. Will keep returning and always recommend.

My go-to for car rental. They are always accommodating, courteous, efficient. Quick check-in process, only takes about 5min and you’re on the road. Deposit is put back in bank account within 2 days! They don’t make you jump through hoops just to rent a car.

All of the other lines at the rental counter Memorial Day weekend in Indianapolis were crazy. I quickly switched from my Budget rental to Enterprise where they seamlessly took care of me and quickly for the same cost as my prior rental. Happy customer!!

I have used Enterprise a lot over the years. I have never had a problem until this rental. We called and explained the problem and Enterprise fixed the issue immediately! I appreciated their willingness to go the extra mile and address our complaint.

Enterprise has really improved the customer experience. I have used all the other companies and Enterprise for years and they have improved a lot over the past year! Faster service more employees and overall better rental, all over the country.

Rude! Rental agreement had one price and in the end changed another. Dropped car off better than the way I got it. I have had good experiences till now and have been a repeat customer, not sure if that's going to be the case in the future?

After dealing with the easy street location, this location was a breeze to deal with. They're terrible at answering the phones but I was in and out in 10/15 minutes. The guy who helped me was pretty kind and answered any questions I had

The “self service” at the airport was a little confusing at first. Overall very efficient and I will be better at it the next time. The car was clean and had to be switched out in town due to a tire issue but the transition was easy.

Look, I wish it was cheaper, but enterprise helped me out in a pinch when my car broke down halfway to Chicago for a concert. I had a great time and I'm not going to complain one bit. They upgraded my car to something sporty, too!

Tom Bond took excellent care of us when we went to pick up our vehicle at the Indy Airport. Well mannered, friendly and professional. Everyone we interacted with was great. I will look to Enterprise the next time I need a rental.

The Enterprise operation at The Indianapolis airport was the best rental car experience ever. From the check in with Chance to checkout with Kai (who was outstanding) and all the energized and helpful team in between. Thank you.

Excellent car and a competitive price. Attentive customer service, too, with nearly zero wait time. I could do without, however, the multiple email messages announcing the end of my rental period and the need to return the car.

Shay greeted me with such a uplifting / positive presents, even though the lines / airport was extremely busy, she had a great attitude. This is one of the many reasons I only book with Enterprise. Keep up the great job. Tammy

First class all the way!! our first time renting from Enterprise after 30 years at Hertz Gold Club & treated like 2nd class with multi issues in customer service. This will be the first of many rentals from Enterprise.

The car rented was not clean. We had to wipe dried spillage off of the driver seat and the second row seats. It did not look like it had been swept out in awhile either. The workers were very friendly though.

Always friendly staff and quick process. I only ever use enterprise when I need a car rental. I've used enterprise truck to rent a truck to tow a vehicle with as well and the experience was just as great.

Dominique, she works at the customer service counter in the mornings, was AMAZING!!!! She provide excellent customer service and answered all of my questions. Supber experience because of Dominique!!!!!!

The staff was very friendly and even with an airport emergency that left us stranded for three hours, they gave us a great upgrade and the out the door was super smooth. Great job at Indianapolis guys!!

Process from start to finished was smooth and painless. Would like to shout out enterprise representative West. This young man was very pleasant and professional with us through the check in process.

Enterprise gave me the car I wanted. They allow you to choose from several options. Pick up and return were both super easy. I think each took about two minutes! I would rent from them again.

All around a very great experience. The staff was very friendly and helpful. And we love picking up a car at the Indianapolis Airport because we had multiple large sedans to select from.

Awesome service!! Very friendly and professional. I was able to leave my rental at the dealership where I bought a car and called Enterprise to pick it up. Saved me alot of trouble.

Was so easy to check out - less than 5 minutes. I had booked an SUV and they offered me a variety of models to chose from. Drop off was even faster! All in all a great experience.

As usual, the customer service was attentive and professional. Ethan went out of his way to make sure our group had the best car and experience for our trip. Truly appreciated.

I needed a last minute truck rental and Veronica Carter went over and beyond to oblige! She was very helpful, friendly, and professional. I definitely recommend this location

Easy and quick interaction with the Enterprise agent in picking up and dropping of the vehicle. The car was clean inside and out. Enterprise is my go to car rental company.

Polite helpful kind and courteous. Interacted with 4 different individuals and each person was all that and more. Congratulations on having such a good team! Thank you!

I had a great experience with Enterprise this past week. Getting my rental car (and checking it back in) was fast and easy, and the staff members were very courteous!

Soooo easy! Greeted as we approached Enterprise stand in parking lot. Shown our choices for cars, a quick signature, and we were on our way. Drop off just as simple!

Jack provided an excellent check-in experience. Was very happy with the service and got in and out quickly, which is exactly what I am expecting with a rental car.

Rented an SUV in Indianapolis International Airport and it was such a smooth process obtaining the vehicle to return at the end of our stay. Pristine vehicle!!

The mid-size car that we rented was awesome. It was clean and ran perfectly. Staff were so quick in getting us in and out the door. Very efficient and caring.

Everyone at this location were very nice and our car was there and waiting for us. It was a premium suv, not the jewel of the fleet, but it did fit the bill.

We got a new Jeep SUV as our rental car. It was clean with low mileage. Customer service was excellent from beginning to end. Very happy with Enterprise.