My fiancée and I were absolutely flabbergasted by the experience we had at #5143 location. We called ahead to find out if the patio furniture deal listed online was there and were told that it was, but upon arrival we were told that it mis the not have cleared in the system and it was sold. We let that go and worked with the man anyway who assisted us in creating our own patio set with discounted items. The man was very helpful in that respect even said "absolutely" when we asked for help. When we got to the checkout counter however he was no where to be found neither was the furniture tags for the cashier, who just looked at us like we were speaking a foreign language instead of calling someone. The manager finally came over and had to look the barcode numbers and the cashier had to manually ring up the number each time for each chair. Then when we were finally cashed out there was NO ONE to be found to help us out. We waited at least 20 minutes with our van pulled up at the front like they told us to and then the female management showed up alone and with an attitude. We were thankful for her help, I we even attempted to make small talk with her & made a joke about where are the men?! But she was annoyed, short, and rude. We were not ever done with the twine or the ties on the furniture whee she rudely walked away. Now I have to go back to the store because they did not give me the right prices on the items I purchased. I'm highly disappointed because I've never had an experience like this at a Biglots.

I really enjoy finding the unexpected. Sometimes, a unique item will catch my attention, but I honestly enjoy looking for crafting ideas and items. Lol It's also a convenient stop to grab staples and snacks. We have found quality furniture we needed from time to time as well. One particular bed set is still being handed down in our family. A Recliner bought 12 or 13 years ago has just now been donated in great working order. The store in Oakleaf is always very clean and the staff is friendly and helpful. It's a mini Walmart, only with intelligent employees and great customer service. We were specifically looking for an item we saw online around Thanksgiving. We could not locate it on the floor anywhere. After asking an employee about it, they went above and beyond to find the item for us. They even went to the store room and opened a box that had just not made it to the floor yet. We were very grateful, as it was to be an advent calendar for our grandson. Another time, I lost my balance in the store. (Being old is rather annoying) The staff were there almost before I hit the floor. They were very kind and helpful, reducing my embarrassment greatly, and helped me back to my feet. Their care and kindness was unexpected in this day and time.

This store understands what good customer service should be! I had just purchased a patio set and discovered upon assembly that one of the pieces was damaged. I called ahead and they said it would be okay to bring in just the damaged piece and the receipt; it was too late that day to get the piece exchanged, so I had to go the following day. In the meantime, I get a coupon in the mail for 20%. I take the coupon, the damaged part, and my receipt. When I walk in the door Bob, who helped me the day before, knows exactly who I am and why I am there. He takes the broken piece, disappears into the back, and returns with a perfect one. The cashier allows the return and repurchase of the patio set so I can apply the coupon. I end up saving over $70. It was the most seamless transaction I have had in a large-box store. I will be back!

I like shopping at Big Lots as they have some things that are great deals , but just not in everything in the store. What I don’t like is even if you are a Reward customer and have a card you still need to look in your email and give them your $5.00 off coupon bar code. It should come off the tab once they type in your reward card. At least I was asked for the email to my 5.00 off I know that may not seem like a lot but when your bill is 95.00,$ 5.00 off here and there helps ! But since I did not want to hold up any else in line I just said forget it!!!

Great Experience . Ordered a 6 ft foldable table online and went in for the pickup. (Wish I could remember his name) yet gentleman who works there helped me in a nice spirit. I was greeted in a warm tone, all questions I asked were answered in an fully informed way, and my table was taken to my car. Will definitely come back to this location. The in store experience matched the online experience...Got exactly what I came for, and was checked out in a friendly yet speedy manner ⭐⭐⭐⭐⭐5-Star Treatment for certain. ⭐⭐⭐⭐⭐

Employees standing around in the back by the furniture talking to each other instead of helping customers then I wait in line to check out and the older grey hair guy behind the register with open light that I've been standing in line with finishes with the customer before me then just walks out into the parking lot. Didn't even say a single word to me. I went to another line and when I walked out he's sitting In front of the store smoking a cigarette. Guess that was more important than the person waiting in his line to check out.

If I could give 0 stars I would. This store is an absolute mess!! It's ridiculous. Went in the store twice after finding items I wanted online & listed as being available at this store. Went to the store & looked for the items which I could not find. When an employee was asked & I explained that they where listed at this store their response was "I don't know I guess they're sold out". Ridiculous. I will not be back.

Went shopping for patio furniture and came across a set we liked. Had to ask for assistance and David went above and beyond. He answered all of our questions and helped us out more than most other employees would care to do so. THANK YOU very much David, your assistance was top notch and you genuinely care about your job and helping customers. Becky and I truly appreciate all you've done.

The store is fairly organized and well kept. The employees are overly anxious when you approach the furniture area and continually ask if you have any questions or if they can help you. If you reply that you are just looking they will still ask if you want help. Prices are a little high for a discount store. I was pleased to get a buy 1 get 1 for 1/2 price.

Have called a couple of locations in town and everyone that answered was kind of like "blah" when asked if they had an item in stock. Called this location and Tina answered. She was the most helpful and kind! Didn't have my item in stock but she went the extra mile and took down my number in case it came back in. Very impressed …

Store is awesome...Staff is less than awesome...3 "men" were up front with no customers and seemed very annoyed that I had a question about the price of a cat tower with no price on it. I guess Robbie was the least annoyed and the "most helpful" but gave me the wrong change and took 20 minutes to figure it out Ehh.....

On Blanding next to Bailey's gym. You can find pretty good deals on most home needs. Bathroom items, food, snacks, some electronics and home decor. Great place to shop if you just moved out of Mom's and Dad's house looking to decorate that new apartment! Also easy on the wallet! …

Went to your Oakleaf store and bought a mattress. I knew what I wanted. Your saleswoman however was so rude and kept disrespecting my husband. I don't know if she hated men because she can't find one due to the fact that she is ugly and shapeless or what her problem was .

I like the prices of the food in the story BUT it's always dirty the staff our not friendly and they just throw stuff in a bag last time the bags were overloaded and riped I only shop here when I need to stock up on food Good Store Just need better management

When I came home I mentioned to my husband: you know, everyone at big lots is so helpful and friendly, a lady even asked me if I needed help with getting the water. Excellent staff, very courteous and helpful, I hope you pay them well, they deserve it!

Was looking for an inexpensive chest of drawers to add to my bedroom. Found a nice 4 drawer piece for about $140. Assembly required, of course. Went together pretty easily and looks nice now that it's done.

I had to get help to find 1 item. Very friendly and helpful staff. Once at the register I remembered something else and a nearby cashier who was not busy retrieved it. Saved me time and money.

Had to go find someone to help us in the furniture department. When I did find someone, she was rude. Thankfully there are other places that are happy to help when they are needed.

I give a ***** because the employees at the Oak Leaf Argyle location are extremely helpful.... I was to happy about being told the patio furniture would be on sale but it wasn’t...

Although there were not alot of products on the shelves the employees were stocking as quickly as people were buying items. They had pleasant attitudes and were very helpful

We bought a sofa and Dave is the best!! He took great care of my auntie when her couch wasn’t longer available. He let us know and he showed us a better one!! Thanks Dave !!

Nicer store with bigger selection than others. Clean but extremely long wait at checkout. Only one person on the register and there were nearly 8 people in line waiting.

My wife and I shop there all the time every time we go out to Oakleaf we stop at Big Lots always come out with something always there to help you friendly courteous kind

I was in this store today and it was a complete disaster!!! It was so dirty and the store was in complete disarray. We will never step foot back in this store again!!

Disappointed. Coming from out of state and loving the big lots there. Disappointed to see the prices so high at a supposed cheaper store. Not worth going now. …

Vlee customer service is always amazing everytime I come into the store (which is alot) always friendly and willing to help. Couldn't ask for better customer service

The lady at the front was very friendly. The people in the back were working very hard getting stuff out. This store had No decaf coffee of which I went there for.

The manager there is very helpful and knowledgeable. Needed help in the furniture department. He took the time to answer my questions and concerns. Will go back!

The store was nice and fully stocked but like all stores, they seem to have raised their prices. It is no longer a place to buy economically priced products.

Customer service at the Oakleaf location is terrible. If I can't get across town to another location, I'll pass on Big Lots. The rudeness is ridiculous!!!

good prices, friendly people and unique items. Especially the Halloween stuff, if you need Halloween costumes or accessories they always have the best!

Sometimes its just fun to walk around and see all the off brand things. Clean store and a nice staff.. definitely worth a stop every once in a while

Great employees! Rarely have I had any kind of problem or issues with their employees. Great place to find great deals! I highly recommend Big Lots!

Lots of great bargains, wide well-lighted aisles and helpful staff. I bought a couple of chairs and they loaded them into my car! Great service.

Bought hamburger and hotdogs buns, I found one brand that I wanted and the other was not available. Good value and quick and courteous service.

I know they are short staffed. Nothing I looked at in the toy department was marked. The employee who did a price check was very nice.

I was able to find everything with no problem And the employees they were so nice and help you with whatever you need help with.

John, the manager. was amazing. His customer service got a sale of over $350. What a great experience. Going back to Big Lots!!

Very messy looked like a tornado went thru the store half the items I picked were not priced no customer service

Love the layout of this location. Store is clean and well kept. Manager and employees very friendly and helpful.

Loved their selection of Christmas items and their big toy sale. The cashier was super friendly and outgoing.

I enjoy shopping here, prices are Great! They keep their shelves stocked, and the store is neat and tidy

Nicely set up, fun shopping experience, especially when you happen in on a 20% off entire purchase day!

Great friendly staff. Helped us with Halloween decorations so nice wish I asked her name.

David was great to deal with. Store was slow. But he was very helpful thank you so much.

Good staff crowded store but staff asks if you need help finding something pretty quick

Great place. My wife found some summer blouses she really likes. It's not expensive.

Went this morning and staff is friendly, good deals and a variety to choose from.

Great store to shop at for many different things youay need for your house hold

Always find things I need there. Staff is professional and very helpful.

Easy access aisles. Eclectic collection. Good prices. Courteous cashier.

One of a few places that you will see things no other place had.

Friendly customer service. Pretty good selection of lunch snacks

It was clean and had polite employees. I will go there again.

good prices, nice staff, some times the lines are long.

This place always treat's us great and has great deals

I love this store and there was one nearer to me

Great store clean and well organized

Get deals and excellent merchandise

Good shopping experience