Horrible customer service and staff is so indifferent to clients walking in. Almost no inventory and you’d have to pay an exorbitant amount for delivery of something that should be in the store to take home. How about delivering to the store so i can come and pick up?!!! Still no, wait 3 months and pay the ~ $150 delivery fee!

Horrendous customer service. There has been at least 6 new managers over the last 6 months in this store, high turnover rate. They messed up our order 7 months ago, and kept saying it was corrected and delivery guys kept bringing half of a table every time. Stay away from purchasing anything here. Extremely unprofessional.

Great “showpiece” store to get inspo and see things in person. However they don’t have everything, and even if you want to buy something off the floor (because you don’t want to wait months and months for shipping) they won’t sell it to you. So frustrating. Sometimes the sales reps aren’t super helpful either.

I have my experience with CB2 throughout a purchase been made back in March 3023, my experience with store is not the best with no updates ,poor customer services and delay on delivery by more than a month from original 12 weeks which makes it by far unrealistic and not justified.

So glad to have a CB2 in Houston. The location is great and it’s a nice addition to the Rice Village area. It’s very well laid out and full of fantastic produts. The staff were all very friendly and we’ve already recieved the two planters we order which we love!

It is a nice medium sized store/showroom. Employees are helpful. I just came by for pick up order. There was an issue with missing several items and the store manager quickly rectified it. No complaints. Parking is accessible and paid by meter.

Really shocked by how outrageously rude the manager Carla was to me when I entered the store to return two dining chairs which were shipped to me in used condition. When I brought the box in, she started acting instantly annoyed, and rather

Even though I did not make a purchase on my first visit, I appreciated the customer service experience I received. Moments before, I had visited a different furniture store across the street, and not a single person greeted me, spoke to me,

Store clerks provide false information. I bought an item in store which they do not carry. I asked to get it shipped to the store. Argola J, the store clerk, said it would arrive within one week. She was very clear with the time. That's why

Nice looking furniture, Not a huge selection, But competitively priced with other modern furniture stores. However, abd the big, however, is that I've been waiting for my 2 chairs for a month. And they keep changing the date with no updates

I’ve been buying multiple items from them recently, and I’ve been really impressed by their quality. All of their designs are gorgeous. Moreover, they’re very responsive. We bought an entryway cabinet that had a slight issue with the door,

Really disappointed, called the store before I came in to purchase a floor sample. Was told they would help with breaking down the item as I have zero instructions. When I arrived I was told I was expected to break down the item inside the

Very very unhappy with my experience at CB2. Service varies based on what the associate thinks of you, and how much they think you will spend. I received two pillows that were in used/display condition, and I simply wanted to return them,

It wasn't the best experience for me. My order that is ready for pick up was canceled, and when I tried to have the order reinstated the same day the order was canceled, they told me it was already out of stock. Which does not make sense.

Probably won't be visiting this store again. Not once was I greeted, asked if I needed any help, and the selection seems very limited. On top of this, a few sales associates kept looking at me but not saying anything which made it awkward

I usually never post reviews unless it’s a strong 5 or a terrible zero! We ordered a Ginkgo Brass Sculptural Floor Lamp and very excitedly waited for over 2 weeks to get it. Once we finally did, it was damaged (it happens and no issues up

Where do I begin? Their posted closing time is 8 pm, but when I arrived at 7:33 pm to return an item that was poorly packaged and damaged in shipping, the doors were already locked. I knocked on the glass because I had driven a long way,

This specifically is about the local store as I have just horrible service multiple times. From not being knowledgeable about the products they sell (unable to operate a lamp and refused to get help and many other things), to being rude

This is probably my second google review I’ve ever written. I had a horrible experience today. I went in to look and saw a sofa on sale as a floor model. I got up to wait in line to pay for the sofa as I did another couple went up to a

I have an online order placed in August. Every month the date is pushed back. Today my February date is now pushed to March. I would never have purchased if I knew I would have to wait 6 months with no table . I have dining chairs just

Writing this review with hopes that it is received as constructive criticism, but way too many things wrong with this show room. Collection is lacking compared to what’s available, but beyond that, the showroom is messy, dirty, chaotic

DO NOT BUY FROM CB2 or Crate&Barrel. If I could put no stars I would. I have been on the phone with this company 5 times this week and nothing has been resolved. Please, please DO NOT BUY FROM CB2 or Crate&Barrel. Firstly, they have a

My wife and I 'purchased' a stone-top table and 6 chairs from the Rice Village store on Jan 14. At the time, they didn't have it available in store and gave us a date for for March 05 delivery. They also said, they will communicate us

Really enjoyed walking through the store. There were a number of items on sale, and staff was helpful in finding things. Prices were generally high, but this is a crate and barrel store. We loved their dinnerware and glassware.

Disappointing..!!! They deliver the base for the BIG DIPPER ARC BRASS FLOOR LAMP like this (product price $299). It came in a large box and super heavy. I called the customer

CB2 is a SCAM! I've been dealing with CB2 and it feels like FRAUD! Things in my order that were 'in stock' are suddenly out of stock which they hold up all the items that

If you do curbside pickup, they will not bring the items to your car and won’t response to your messages. Just go in and pick up your items and save your time.

Love CB2 but the store is very small and the selection is limited. They can order for you but you can also do that yourself at home.

I bought a bed with 2 nightstands online. The bed was available for delivery, I got it on time and it’s looking really nice.

Don’t bother using the complimentary design service as you’ll waste your time and you wont get any mood boards as promised.