Let me start out with my family has used the cemetery/mausoleum and services for many years. I have several loved ones there. My mother passed the day after Thanksgiving. I called on Thanksgiving when it was clear that she was going to pass very soon. No one called me back. My mother passed 1:30 am 11/25/22. I called Calvary Hill to pick up my mother. They sent out 2 women to pick up my mother who by this time did not weigh barely over 100 lbs. I told them when I called she was on the second floor and elevator not functioning. Still this is the personnel they sent out. They knocked over a large planter and almost dropped my mother on the stairs and they then decided to carry her body down the stairs which my brother had to help them do. Our mother had just passed and I am sure that memory is one he will NEVER forget. I am just appalled, incensed and saddened that her son had to carry his mother's body downstairs. He spared me this detail until after the meeting at the cemetery. I made an appointment to go over final arrangements. My parents had purchased a crypt in the mausoleum many years ago. My family and I met with Michelle and Marisol. I was hit with a $14k+ funeral "pitch" that included awful things like jewelry that could be made from the teeth of the deceased! Disgusting!! The next pitch was for a $7k service. I reminded them that we already had a crypt. They apparently did not know this even though we had a meeting. They should at the very least pulled our records for the scheduled appointment. We informed them that we wanted her to be cremated and that we would use our church for services. We just needed the cremation and the internment. The cost was almost $4k which did not include the opening and closing of the crypt. When I asked for the breakdown of the charges I was told it was $450 for the cremation and then there was the permit $30-50. so I asked what the rest of the $3500 was for and was told it was their fees and services (no other services). They tried to sell urns, flowers, catering, services etc, etc. I was then told by Marisol that it would be over $1400 to open and close the grave. I asked if this was not included in the original crypt pricing. She did not know there was a crypt and was quoting me for a graveside. She then went and got the records and I was told it was $795 to open and close the crypt and that the lettering was extra $25 per letter AND $198 processing fee. I asked that this was for a credit card and was told no this was just their fee to process their own paperwork! This meeting was unbearable and so hard for my dad. I asked what if we only did internment and was told they would just charge me for the pickup and no storage. That I would have to sign a release for the body and pay any fees before they would release her. I found Simply Cremations who did a lovely job and were great to work with for $795. I called Michelle and informed her of the change and she told me that the charges to pick up my mother's body (with the help of my brother) was $795 I told her that was as much as her total cremation was going to cost and that my brother had to assist with the body and how awful that was for him. She went to check presumably with management and came back on the call with a services were rendered answer so I owed. I paid. Btwy they released her without signed paperwork I was told that verbal authorization was fine. The day of the internment the lettering was not even installed straight! Different sized numbers were use for DOB and DOD. I requested in writing to Marisol that I would like for the lettering on my mothers crypt to be straight and the same sized letters/numbers be used, I requested a picture upon completion. I paid $350+. That was 1/7/23 and nothing has been done yet. I am beyond appalled at the treatment, charges, personnel, maintenance of this facility. This is just a terrible thing to do to a grieving family. Mom now has a lovely urn and her church service was beautiful.

Our loved one was laid to rest not even 2 weeks ago from writing this review. We are so hurt from losing a young family member of the family. We've been grieving but not able to completely since we made this choice; poorly managed, It's very unsafe and our tribute with fresh flower arrangements not even a week after burial were tossed on multiple times within a 11 day period from my brother burial date by a staff member. 1. Starting with cemetary- poorly managed but very expensive: no cameras at all near commercial garbage nor around premise; coordination of burials side by side on same row was overlooked and my brothers flowers ( over1 k spent) were not respected and tossed; note this time of year its been nice enough and theres been a bit of rain to keep fresh flowers blooming, but they were tossed mutiple times; I advised Sam I have evidence of the flowers with date & time placed and pleaded to do something but all he said was sorry and he has no answer. I also have evidence that the gravesite adjacent to my brothers gravesite on the same row has the same similar cross flower arrangement but my brothers were more fresh than his neighbors & were tossed but NOT the cross flower arrangement next to him; see picture. Note, the cross flower arrangement was placed on 11/27 and tossed in calverys large trash bin by Tuesday afternoon, 11/28th. We were torn to see that happen over again!! We pleaded to check out the big trash bin to salvage the cross as we saw my little brothers gravesite bare and lonely. We went and saw the cross flower arrangement all torn and unraveled; it was so depressing to see. Our heart shattered and cried our heart out. 2. Cavelry Hill Funeral counselor & staff was absent on the day of burial; that made it difficult since there's a language barrier, but we made a mistake nor weren't given a choice to choose someone that would be there with us. We were looking for someone whom our family could relate to and seek refuge at a time of need, but our family funeral counselor was preoccupied with another family. How does that happen?? Not 1 calvery hill personnel there for us. 3. The funeral counselor never returned my calls to avoid or ease us through the dilemma we are going through. Nor did she follow up after service. 4. Issues that will NEVER be resolved nor time will ever be given back for the opportunity to focus on the grief like it should. 5. Sam Russell (general manager)didn't ease my concern, he said the guys outside have been working out there for 15, 20 and 30 years; as if I don't know but they do know the rules, and didn't offer to get closure with the incident. I thought a spitful act could be because of my previous complaints, maybe a targeted or hate crime; I won't know. My time will never be replaced, and I don't know if I feel secure here. 6. Sam Russell says there's no cameras to rectify the issue or reprimand the staff members that are tossing out my brothers flowers immediately after fresh flowers are placed or if other. Lots of money went into the flower arrangement and services, but more importantly the respect and honor we attempted to give my brother's gravesite, our tribute with a beautiful fresh cross flower arrangements and flowers in carton boxes, and my time to grieve as it should--will never be replaced nor will I feel safe to tribute or honor his site with such beautiful flowers again. With that notion, I share with you reading this.

The most unorganized, displeasing, shady service I have ever received. From the start till now it has been a joke! My grandma passed away in October of 2022. Her stone was paid in full December of 2022. During the time her stone was being built she was suppose to have a small stone plate to identify her area….it wasn't until sometime in may or June of 2023 when they finally added it which I had to send follow up emails about to my unorganized coordinator Marisol. (Red flag#1) I reach out to Calvary in early April of this year to make some changes to my grandmas stone. I had to call them 4 times in a span of 2 weeks just to get an appointment. Should have been a second red flag for me but who is really thinking when there loved one has just passed away… When I finally get the appointment with Martha and I’m on site she tells me oh I’m not sure you’re going to be able to make changes if your stone has been ordered. (Which is the whole reason for the appointment so why would you not look before I waste my time going up there) it’s not ordered.(red flag #3) I make my changes and I pay for it in full. Which was almost an $2500 upgrade. After reviewing my paperwork Marisol over charges me almost $200. (Red flag#4) When i reached out to her to let them know it took almost a month to get them to correct it. (Red flag#5) Then they said they would let me know when they would ordered the stone > never did. (Red flag#6) When I asked Marisol to have her manager reach out to me he/she never did not sure if they even gave him the message (Red flag#7)……They also told me they would let me know when the stone would be installed-they never did (Red flag#8) and now the stone is installed and this brand NEW stone is leaking water from the vase. (Red flag#9) My coordinator Marisol said she would take some pictures and create a work order but who knows how many times I will need to follow up or how long that is going to take to fix…And when I asked her why I was never notified and her response like always is she says she doesn’t know.this woman never knows nothing! she always has to get with somebody else to find out not sure how’s she’s a coordinator but here we are! So PLEASE SAVE YOURSELF FROM THIS HEADACHE because this service is joke and it’s not even funny!!!!!

We could not have been more pleased with the services we received at Calvary Hill Funeral Home & Cemetery during my father's recent visitation and funeral. Katherine is an exceptional representative. She provided a wide variety of options and information from which our family could select. She was able to clearly explain each one of these choices and the information she provided helped us make the best arrangements possible. Katherine was also readily available to answer every one of the questions my family had in preparation for the funeral. Adriana, who helped us make the arrangements for the burial, was professional and extremely informative. She answered all our questions in a clear and concise manner and was present at the actual interment to make sure everything would happen as we had discussed. We appreciated this very much. Rey Torres was an enormous help during the funeral Mass. He provided such clear guidance throughout the Mass that there was never any doubt as to what we needed to do. His efforts and calm demeanor were responsible for helping to relieve any anxiety our family had been feeling during the services. When preparing to leave the North Chapel, Rey was clear and patient in giving directions to the pallbearers and to the congregation to help make the transition from the chapel to the site as smooth as possible. We could not have asked for anyone better than Rey to help us throughout this difficult time and remain very grateful for his kindness and assistance. Calvary Hill Funeral Home & Cemetery has three outstanding representatives on their staff in Katherine, Adriana and Rey.

Update: I rec'd a call from the Mr. Russell (General Manager) and provided me additional information regarding my concerns. I have to mention, that I had not seen his response so I had not provided a call back number, which means he took the time to find my record and understand my situation and reach out. Mr. Russell apologized for the lack of communication and assured me that the replacement bench had been ordered bank in May and based of current vendor timelines, the system defaults to a year. He was very transparent not only on how they work with their suppliers to improve their turn around time to pre-pandemic levels as well as holding them accountable for the quality of service in the desired timeline. He also assured me that they work hard to maintain the grounds. After my conversation with Mr. Russell, I feel confident my current and future (if any) concerns will be addressed. -------------------------------------------------------------------- Very disappointed and annoyed. Earlier this year (May) I received a call that a bench I had purchased and placed next to my wife resting place was broken by the maintenance team. I had not heard back on a status. So I called to check on it. May 2024 is the eta I received. I understand there are probably other order ahead of mine, but I would have thought since the employees were at fault I could have been put on a priority list. It’s also very annoying when we go visit, we have to pickup trash from the fence perimeter. I sometimes feel like I made the wrong choice laying my loved ones to rest at this place

Quiet professionalism. Every aspect of our experience with my father’s funeral was positive. The two gentlemen who picked up my father from our house after midnight on a Tuesday were both polite, professional, and very considerate. This was the first good impression – with many more good impressions to follow. Dave during the evening viewing was always available but never intruded. Our driver Pat was kind and helpful and very patient with us we dragged her all across the metroplex from early in the morning to late in the afternoon. Rey at the funeral services was again always one step ahead of the process keeping us informed of what was going to happen next, which happened on time and with precision. The Priest executed the Mass in the North Chapel with the proper level of respect and brevity. The graveside burial was also handled with great care and consideration for the entire party. Every interaction we had with the office staff was positive, pleasant, and efficient. It wasn’t expected that everything would turn out perfectly, but it’s nice that it did. Kudos for that.

It has taken me a minute to write this review, but I cannot express how grateful I am to all of the people at Cavalry Hill who helped me plan my fathers funeral. Robert was so kind, courteous and compassionate. Doug, the funeral director was extremely professional and accommodating with our needs. He helped us every step of the way, and Isabel the funeral manager made my father's day very special. We selected the North Chapel to hold my father's mass, which was absolutely beautiful. We also selected the singer that Doug recommended and she and her father were phenomenal, their music during the mass was the most beautiful thing I've ever heard. At such a hard time in our lives laying my father to rest at Cavalry Hill is something I will be forever grateful. The grounds are beautiful, the people are beautiful and we could not have asked for a better celebration of my fathers life. Thank you, thank you, thank you Robert, Doug and Isabel for everything you did for my family and I.

First of all I want to thank everyone involved for all they're hard work in masking this as easy as possibke during hard times. Second I cannot address c this enough but if it weren't for Michelle's true dedication in ensuring all went well it could have been very disastrous for me. Michelle had every answer and if she didn't would return my call in a timely manner. She is one outstanding employee that just made everything run smoothly during these rough times. On behalf of my family and myself we would love to extend a Thank you to Michelle for even answering and working for us on her time off. Its hard to find great dedicated employees such as her that just make life easier during the hardest times in my life. Thanks again and God Bless everyone.

I like to visit different malls and for the opposite reason...cemeteries, where I can unwind, spend some quiet time and pray. This Calvary Hill Cemetery is under the Catholic Diocese of Dallas. Therefore, the whole place is consecrated by the Bishop. It is a holy ground. My guess would be that Liturgical Services are held here on a regular basis. I was surprised that there were so many fresh flowers offered on top of hudreds of headstone that they seem to look like they were growing live from the ground. After surveying the area, it made me think and realize that i too will be buried like them. I just never know when. It therefore inspires me to do what i can to spend my remaining time now in a worthwhile manner.

Says they open at 8 AM it's after 8 AM and they are still closed. Both entrances are closed. I also called an there was no answer.***UPDATED REVIEW*** My dad passed in April and we were told his stone would be ready anywhere between 3-4 months MAX. After calling they mention that the company they worked with they are not working with anymore so they are unsure when my dad will get his stone. Everytime I have called they say they will communicate when there is a date but they never call back. This is unprofessional and unfair to the families. Everytime I go it gets harder and harder to find his gravesite because there is no marker and the flowers we put are always gone when we go. This is sad.

Michelle and her team went above and beyond for my mother who passed away. We were met with incredible communication, and empathy from the start and not once felt pressured or preyed-on which can unfortunately be a concern in the funeral business. It was an extremely hard time for me and my family but we were accomodated so well, and they treated my mother with the respect and dignity i would have commanded (but didn't need to). From the funeral service and memorial to my moms beautiful coffin and her incredible painting and slideshows they made it was very well done. Zero complaints. Thank you Michelle and thank you Cavalry Hill. You are our family funeral home for good reason.

If there was a zero star, i would give this place zero stars. They are crooks. My grandma ordered her tombstone before she died, in April of 2021, and she died in November 2021. To this day they are still claiming the family owes money after telling us it's already fully paid for. They continue adding more and more money saying that we need to pay. They are trying to drown us out of our money and haven't even completed the order yet. Me and my family will never do business with Calvary Hill again. This is absolutely ridiculous. You would think they would show sympathy for the family, but no they are just selfish.

Calvary Hill does not provide security services through out the whole day during visiting hours. This part of town is very sketchy, due to lots of homeless and addicts in the area. I encountered an unwell/addict vandalizing several monuments. Security was not on site! According to the general manager (Sam) it’s a great expense. I suggest for whoever is considering this place to drive around the area before making your final decision. The solution can be simple, Dignity make it a priority to have a security guard during visiting hours to insure some kind of contentment while visiting your love ones!

Mary and I were a little lost, as many people when you loose a love one. Maria Miranda was there to assist us, she was kind, patient with us; tough making decisions in a split second and helped explain the various options. She was always a phone call aways, helped us with the funeral mass and with our family & friends attending the service for my beloved Mother in Law. She, also helped us with the headstone for my in laws, we appreciate her help in making this a pleasant journey for all our family. We would highly recommend Maria, she has your back. Maria, thank you Love. Mary & Pablo

My family and I had a great experience at Calvary Hill. I really appreciate how well kept and beautiful the grounds are and I was more than willing to choose Calvary Hill as my mom’s final resting place. Rene worked with us and was very accommodating and helpful. I would definitely suggest Rene as a Family Counselor. He will definitely take care of you. On the day of my mom’s funeral, our car battery died and stopped working and Rene helped us out. I really appreciate having Rene as our family counselor, he really helped make the process easier and I am forever grateful for him.

We recently buried our Mother who is now resting with my little Sister. Mr. Reymundo Torres helped us and was caring beyond relief and managed to keep a light chit chatty conversation with me while telling me about his own family. Having someone there (for me personally) bringing a light conversation while we awaited family members to arrive helped remind me that life in all its good and challenges will continue and that we will be re-united with our loved one again. rey

We recently used Calvary Hill funeral home and cemetery for my sister’s burial. The staff was very compassionate and genuine in their service. Maria Guzman is excellent at helping you find just the right burial spot. She is thorough and really works within your budget. Yesenia helped us with the final funeral details. Michelle helped us the day of the funeral with all the arrangements and everything was perfect. She was extremely empathetic. We were pleased.

My dad passed away suddenly in early September, we were recommended Calvary Hill Funeral Home by our church. The amount of patience, kindness and support we had from the team at Calvary a hill was outstanding, especially from Michelle. She had so much patience for me and my family and was so respectful. I am glad my dad was laid to rest with them, they took care of everything and the services that were provided to us was amazing.

The staff at Calvary Hill funeral home were very helpful, accommodating, and sincere when handling my grandfathers services this weekend. Javier Hernandez who was the Funeral Director for my grandfathers services did an amazing job from start to finish. Was sincere, patient, and professional from day one until the day we laid my grandfather to rest. Thank you Javier for making this process a little bit easier.

I was very disappointed with the customer service here at Calvary Hill on Lombardy lane. I went to visit my mother and she still does not have a tombstone. I asked if someone can meet me near her site to point out exactly where she is and they could not help me with that. All they gave me was a map and showed me where her site is. This was not helpful at all. I still could not find my mother's site.

I want to thank Calvary Hill Funeral Home for their utmost professionalism and compassion during the hardest time in my life after losing our 19 year old son unexpectedly. The facility was beautiful and well maintained. Every member of the team we interacted with was top notch. Special thanks to Yesenia Lopez, Javier Hernandez, Michelle Gutierrez and Brett Fulmer for their exceptional service.

My family and I would like to thank Yesenia for making this process easy for us during hard times. Not only is she a kind and compassionate person, but also very knowledgeable. She was willing to go out of her way to ensure the cremation of our loved one happened quickly and communicated with us every step of the way. Thank you Yesenia and all the staff who make this possible at Calvary Hill.

I had a pleasant experience with Calvary Hill Funeral Home and I was mostly happy with Mrs Marisol Cervantes as she explained in detail my purchase and answered all my questions. And she is bilingual and made me feel very comfortable when i would speak Spanish. I highly recommended Calvery Hill Funeral Home and Mrs Marisol Cervantes to assist in making your decision for a final resting point.

My wife's recent funeral service was handled with complete empathy and respect from the moment I walked into the Funeral Home, thank you Kathrine Faille for making my entire experience an easy transition during such a vulnerable time, from start to finish. I would also like to thank the rest of the staff for treating me and my family respectfully, you truly are all appreciated.

We laid our mother to rest this week. The funeral home and all there were very professional and courteous. We weren’t happy with the deacon that said the rosary. Deacon Rodriguez spoke more about himself and criticized all there. As a man of the cloth as he calls himself he should be ashamed of acting in that manner. We may take this matter up with his superiors in the diocese.

Reymundo Torres and Javier Hernandez where exceptionally helpful and empathic throughout the funeral process (viewing and burial) of a husband and father. Laying a loved one to rest is stressful and painful, the process in getting there of course is never easy, but these two gentlemen handled it sensibly and beautifully. Thank you on behalf of all the family.

Our sincere appreciation to Mr. Javier Hernandez and staff @ Calvary Hill Funeral Home in Dallas. Your assistance and helpfulness in coordinating our dad's funeral will never be forgotten. Every request made to honor our Dad was met. We appreciate your efficiency and organization of all the details. Thank you and God Bless you!

Diana Mendoza very helpful. Anything we needed she was there to comfort us during this hard times. I would definitely recommend for y’all to come and see her With any funeral plans she would make the processor lot easier for the family and she is so professional as well I am so thankful I have someone like her helping us

Just wanted to say I’m super pleased with this funeral home. Very professional and I love that they have a bilingual staff. Marisol Cervantes is an excellent employee and helped us so much. She made everything a little easier. ill definitely recommend her for anyone looking for services. Thank you so much Marisol!!

Calvary Hill does not provide security services during the whole visiting hours. The surrounding area is full of homeless/addicts and unwell people. This is very much needed since vandalism does occur in the mornings which my mother witnessed. Dignity Memorial do better!

Our Lopez family would like to thank Martha Vega, Peter Silva and especially the grounds staff at Calvary Hill, Michael, JJ & Alberto for the great work they did in setting our parents headstone. They did an amazing job and we truly appreciate you all!!

I couldn’t have been more satisfied in my visit to Calvary hill. Marisol was sensitive, helpful, knowledgeable and thorough. She answered all my questions and explained everything very well. She is an exceptional representative. Great family service.

My heel completely fell off 30 minutes before my Abuela’s funeral service. In shock, Rey Torres completely saved my day by delivering me Super Glue to relieve me of my despair. Thank you so much Rey for going above and beyond!

Calvary Hill did a great job. The setting was very nice, the management of the funeral was good, the follow up was good, I have nothing but good things to say about them.

Yesenia was our director and from the first moment we met she was kind, patient and overall a great person to work with. Everything was perfect

Genaro’s professional and empathetic demeanor comforted us when we lost our father. We were several siblings who had so many questions.

The día de los muertos event was beautiful and such a great experience. The music and food was great and everyone was so kind.

Martha Vega (Memorial Designer) took a lot of time in helping me to create a loving memorial. She was amazing to work with.

Martha Orozco gave us a wonderful experience on "Dia de los muertos" event. Thank you for having her on your team.

They were so supportive and always answered our questions thru email and text. Highly recommended