We attended Customs House Hotel for an event with roughly 40 guests. Throughout the night none of the female guests were questioned when it came to the fact that they were drinking too much. However, not only did they remove a male guest from the venue for so-called drinking too much, when he had two drinks the entire night. They cut practically every male guest off requesting they drink water. Fast forward, myself and other male guests left due to the fact one of us was removed for no good legitimate reason. Our female partners stayed on at the event to continue enjoying their time with friends. They continued to drink and were not asked once over a 3 hour period to have water. This was the same for every female guest. They were also served well over their limit (I'm talking 14+ standard drinks). After walking out the door, one female passed out cold on the sidewalk, she continued to spew while the others were blind drunk and unable to provide adequate assistance. This venue seriously breached their Responsible Service of Alcohol. You should not host an event at this location and their service, management and stick figure security guard is to be considered unacceptable and attrocous. I hope to see this venue in court one day.
Travel group
Couple
Rooms: 1
Service: 1

Great value for money in an historic building directly across from the port. You are steps away from the Salamanca Square, piers and great restaurants. Our C$360 bill for 2 nights included parking and a full on breakfast for 2 people for two days. The rooms are clean and a good size. Easy access to the highway and sites around Hobart. In terms of accessibility, you need to request upon booking a room on the first or second floor given there are a lot of steps to the rooms and the third floor is only accessible via stairs.
Trip type
Vacation
Travel group
Family
Service
Dine in
Meal type
Breakfast
Price per person
$1–20
Rooms: 5
Food: 5
Service: 5
Service: 5
Location: 5
Atmosphere: 5
Recommended dishes
Smashed Avocado, Eggs Benedict, Pancakes with Bacon
Hotel highlights
Great value
Parking space
Plenty of parking
Parking options
Free street parking
Parking
They have 10 spots about 200m from the hotel

When I asked to speak to the manager about my steak meal having tastless chips and missing roast potatoes and vegetables and my wife's seafood basket missing the coleslaw and having the same anaemic chips, he said it was because I ordered from the wrong counter!! I was completely shocked when he was not prepared to give us our money back and basically blamed us the customers!!! Through all of this I was respectful and gave no cause for his rudeness. My advice is, if you are looking for a place to eat out where you expect even just basic good customer service, don't eat at the Customs House Hotel. P.S. The waitress came to our table just after I had ordered and was plainly irritated because I had left my table number at the till. She said if she hadn't brought it over the meals would have been left on the counter!!! Need I say more!
Service
Dine in
Meal type
Dinner
Price per person
$20–40
Food: 1
Service: 1
Atmosphere: 2

I am very disappointed when we arrived in the hotel.I told them that I need 2 single bed for myself and for my daughter.The room that have 2 single bed was at the back and the view was a back of a building with an abandoned back of building.The room was really old, the floor and the carpet is old when you step on it i feel like it will gonna broke and I'm gonna drop.The windows are fixed and can't open, and the creepy one is before you enter on the room it have another door that need to open, (it's open) Very disappointing as the room is very old, so we decided to move to another room with one queen bed.Also the stairs going down is too tight.The door going to stairs is absolutely awkward.The furnitures also need to change.Very different on the photo that they posted.Old and tired building.Better to book to different hotel to avoid dissatisfaction.
Rooms: 2
Service: 2
Location: 4

Ordered from the New dinner menu a seafood basket. It was the poorest, stingiest seafood meal I have ever had. I couldnt believe how for 34 dollars you received two ring finger sized pieces of fish. The tiniest scallops which were dissected roe from white. Tiny 3 prawns. Lots (a mountain) of chips. The coleslaw was the only good thing as the crumb on the seafood wasn't that gr8. I know it's a pub meal but it was a rip off. I get better battered fish at my local fish and chip shop. At least give one decent piece of fish. Two large scallops and 2 large prawns, 3 calamari and less cheating with so many chips. A seafood basket should be quality seafood esp. Since we are in Hobart. This is about saving money. 34$ for getting a tiny metal basket on a plate served to you. Awful meal. The hotel and location gr8 and the breakfast very good.
Rooms: 5
Service: 5
Location: 5

Reviewing the hotel only- would NOT recommend. Had a fantastic stay up the road at salamanca suites for similar price and customs house sux in comparison. The shower had hair from previous guest in it when I checked in. Unfortunately I only found out about this while I was showering. Absolutely disgusting! I was offered compensation by the evening staff and then this offer was denied by day staff. Completely unprofessional. I was offered a meal voucher for the hotel restaurant which was irrelevant as I had other bookings. The day staff came across as largely disinterested by the fact that they had checked me in to a room that had not met basic hygiene standards. Additionally, horns from the boats across the road start at 7.30am.
Rooms: 2
Service: 1
Location: 3

Great location and amenities, however many more stairs than anticipated, difficult for those with mobility issues. Food was great.
Trip type
Vacation
Travel group
Family
Rooms: 3
Service: 4
Location: 5
Rooms
Steep stairs in the Waterfront Superior, which was very difficult to carry big suitcases up. Good space, comfy and clean, great view.
Walkability
Great access to Salamanca markets and restaurants. Hotel has lifts, however each floor has additional stairs which are unavoidable. Very long hallways which can be difficult for those with mobilitity issues.
Food & drinks
Great variety and very quick service. Very enjoyable meals, highly recommend booking for dinner as very busy.
Hotel highlights
Great view

Absolutely perfect location directly opposite Franklin Wharf and value for money. We had the corner room on Level 2 and the view was lovely. The room was clean and comfortable, and there was a lift if you didn't want to use the stairs. We also paid $15 for reserved parking, which was handy. We really enjoyed the included breakfast downstairs (generous portions!), and the pub itself had a wonderful vibe and a good range of beers on tap. If you're looking for a no-fuss hotel located right next to all of the ferries and Salamanca Markets, than you could not find better.
Trip type
Vacation
Travel group
Couple
Service
Dine in
Meal type
Breakfast
Rooms: 5
Service: 5
Location: 5

Great place to have dinner with family and friends. The service was amazing, and didn't have to wait long for the food. Everyone was happy, so overall I'd recommend this place for any gatherings.
Service
Dine in
Meal type
Dinner
Food: 4
Service: 5
Atmosphere: 5
Recommended dishes
Oysters Killpatrick, Lamb Rump
Parking options
Paid parking lot
Parking
Their is parking across the street, but depending on how busy the area is, it could be filled up fast.
Wheelchair accessibility
Shouldn't have an issue with a wheelchair, getting in and to a table is no hassle. I'm not so sure about getting to the bathrooms though.

The house keepers were very helpful and very good at their job the service staff at breakfast were great .But unfortunately when walking back in through door to accommodation with grandson the manager was behind me and nearly ripped my arm off opening the door after me .then next morning run into him again said morning yet no smile or greeting not very good customer service even if your a manager so rated it 3 on that
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 3
Location: 5
Rooms
Great rooms but stairs are quite steep for older people house keeping staff are wonderful
Hotel highlights
Great view

I had a great stay at the Customs House. Nice views of the harbor and good food. The restaurant had limited serving times for breakfast, lunch and dinner but food could be ordered from the bar as well. Tyler and the rest of the staff was very friendly and helpful with any questions or needs I may have had. Lots of parks and historical places are within walking distance from the hotel.
Service
Dine in
Meal type
Dinner
Price per person
$140–160
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Fish & Chips, Steak Sandwich, Bacon and Egg

The restaurant has slightly better than pub food available, although I thought the fisherman's basket was a little ordinary. Ended up eating here twice during our stay. It was during Dark MoFo so maybe that stretched resources a bit. However, our first choice of entrees was not available, neither one of the main courses or the bottle of wine we first chose. Like I said, maybe heavy tourist traffic reduced available products ?
Trip type
Vacation
Travel group
Friends
Service: 4
Location: 4
Hotel highlights
Great view

Rude, horrible service. ARROGANT BAR STAFF. STOP HIRING ENTITLED ZOOMERS!! After sitting in the same spot for 2 hours staff cleared our full drinks, (THAT THE SAME STAFF JUST SERVED??) when we stepped outside to say hi to friends. Came back 3mins later, drinks were gone, and apparently none of the 2 staff working knew who cleared them. No apologies, just told we could buy the same again... ARE YOU JOKING?? HORRIBLE SERVICE! Zero stars for service
Food: 2
Service: 1
Service: 1
Location: 3
Atmosphere: 3

Would recommend your restaurant food was delicious service was good.just a couple of things, there was 4 of us dining, only one was having entree, waitress asked if he would like it as a main, so he agreed thinking it would be main size it wasn't, I was asked if I'd like another wine, as I had a little still in my glass I said yes expecting a fresh glass not to be the waitress bought the bottle to the table & topped up my glass. Not acceptable..
Service
Dine in
Meal type
Dinner
Price per person
$80–100

Booked dinner for 7pm on short notice and they accommodated us no problem. Upon arrival the fabulous staff really looked after us and offered the window seat which we loved. Entrees were superb but the mains were something else! My wife’s land shank was impressive but my surf and turf was truly amazing! A juicy Black Angus porterhouse topped by half a Lobster Moreau! Sensational doesn’t quite do it justice! You must must must try it.
Service
Dine in
Meal type
Dinner
Price per person
$120–140

Rooms have everything you need for a comfortable stay. Maintenance required: Room 5 Bathroom - black mould on ceilings Window didn’t lock or stay closed properly Location is very central, east walking to everywhere. Breakfast is lovely. BIG WARNING: if you stay on a Saturday night there is a night club below playing heavy drum and bass until 4am, bring ear plugs (even then you will feel it reverberating)
Trip type
Vacation
Travel group
Family
Rooms: 3
Service: 4
Location: 4

Most amazing location when staying in Hobart. Beds are so comfortable and staff really friendly. Restaurant and bar are both lovely as well. Will happily stay here again.
Trip type
Vacation
Travel group
Solo
Service
Dine in
Meal type
Dinner
Price per person
$60–80
Rooms: 4
Food: 5
Service: 4
Service: 5
Location: 5
Atmosphere: 5
Recommended dishes
Smashed Avocado, Eggs Benedict
Hotel highlights
Great value

Six of us stayed for a week, leaving on 4th April 2023. It was a lovely touch having breakfast included into the room price. The staff in the restaurant, particularly Shay, would always welcome us each morning with a smile. When the tables were all full she would methodically work her magic around the room staying calm. She is an asset to your team. Thankyou to all staff who made our stay perfect. We would definitely recommend Custom House.
Rooms: 4
Service: 5
Location: 5

I booked a room for 3 adults, and they wanted to put us in a room with 1 x king bed!!!??? Eventually received a room with 1 x king and 1 x single WITH N9 WINDOW!!! Not happy considering we paid over $260 per night. Room was clean and big but would not recommend as no window. Included breakfast was good. We also had dinner in hotel which was also good.
Service
Dine in
Meal type
Dinner
Price per person
$20–40
Food: 4
Service: 4
Atmosphere: 4

We are staying upstairs in the hotel and we’re told the meals were good at the hotel by the gent at the tourist info ℹ️ Tbh it’s a restaurant full of charming character, superb central location & nice alfresco area. The staff were great, drinks choices were plentiful and the food was delicious.
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great view, Great value

We had a chicken and a wallaby parmi and they were fantastic. My partner was very happy to taste some wallaby at a good price finally. We were full and very happy with this place, highly reccomend it. Good location that didnt break the bank and alot of good choices on the menu.
Service
Dine in
Meal type
Lunch
Price per person
$20–40
Food: 5
Service: 4
Atmosphere: 4
Recommended dishes
Wallaby Schnitzel

Slow cooked beef cheeks are a must order at the moment. Cooked beautifully with an accompaniment of baby vegetables and a very generous serve. The table bread is always a winner as well. Deducted a star because my colleague's fisherman's basket was a disappointingly small meal by comparison.
Service
Dine in
Meal type
Dinner
Price per person
$20–40
Food: 4
Service: 5
Atmosphere: 5

We had a wonderful time at the restaurant. Visited for the weekend and was recommended this place. Beautiful ambience right near the wharf. The food was greatly enjoyed by everyone on our table. The wait staff were fantastic, especially Antonio who served us the lovely food, always with a smile. I highly recommend this restaurant.
Trip type
Vacation
Travel group
Family
Service: 5
Location: 5

We had southern chicken burger which was completely different when we had last time there was no coleslaw and no sauce when we mentioned to the waiter he told us " he can't do much about it " And just brought some barbecue sauce. It used to be super good will never be back
Service
Dine in
Meal type
Lunch
Price per person
$20–40
Food: 1
Recommended dishes
Salad, Sauce, Steak Sandwich

Very helpful and attentive staff. Loved our meals including the Wallaby Schnitzel with Pepper sauce, topped off with a dark and creamy Moo Brew XPA Dark Ale which was also tasty enough for my partner to drink who normally hates beer.
Service
Dine in
Meal type
Dinner
Price per person
$40–60
Vegetarian options
The Pumpkin Steak was oh so good, and the apple and rhubarb dessert was delicious

Group of 15 people. Food was very slow, with dishes coming out largely unrelated to the sequence in which they were ordered. Some were forgotten entirely. Some came out cold. Chips were limp. The staff were polite and apologetic, saying the kitchen was overloaded. Will go elsewhere next time
Service
Dine in
Meal type
Dinner
Food: 3
Service: 1
Location: 3
Atmosphere: 3

Our second visit six months apart and it didn't disappoint. Great meals and atmosphere. Staff very friendly.
Trip type
Vacation
Travel group
Friends
Service
Dine in
Meal type
Dinner
Price per person
$60–80
Food: 5
Service: 5
Service: 5
Location: 5
Atmosphere: 5
Recommended dishes
Wallaby Schnitzel
Hotel highlights
Great view

Fantastic food, lovely staff, great location! My partner got the Seafood chowder and fried scollops and I got bruchetta and chicken schnitzel & veg. We both thoroughly enjoyed our meals. We walked in and were able to get a table. Highly recommend dining at Customs House.
Service
Dine in
Meal type
Dinner
Price per person
$40–60
Food: 5
Service: 5
Atmosphere: 5

We had heard good things about this place and called in for a beer with a view to stay on for lunch. Other than the location I cannot understand all the good reviews. There is zero atmosphere to this place. The renovation they have done in the bar area makes you feel like you are sitting in a food court or cafe. The vibe was so "cold" that we decided to skip eating here, finished our beers and left.

If you want to relax have a beer and a meal give this place a miss, i have never left a review before but after leaving this place so disappointed, we were made to fill rushed, staff kept watching us to pressure us to hurry even took out drinks from table before finnished, beers short poured and when mentioned barman just gave a blank look VERY DISAPPOINTED
Service: 1
Location: 5

Great location but poor food compared to what's available nearby, just go to Salamanca. $95 for two boiled fish sticks. Really? Looks pretty, but nothing inside.
Trip type
Business
Travel group
Family
Service
Dine in
Meal type
Lunch
Price per person
$60–80
Food: 2
Service: 3
Service: 3
Location: 5
Atmosphere: 3

Disappointing, unpleasant & expensive fried food! Signature dish of chowder was tasteless and lacking seafood, only tiny chopped pieces of fish and one tiny scallop, side serve of bread was drowned in butter and soggy. Crumbed Scallops were nothing special at all, chips were dry & overbooked.
Service
Dine in
Meal type
Dinner
Price per person
$60–80

Beautiful venue in a amazing location , food very average , bland and boring seems to be lacking passion from the chefs. Boiled carrots & baby broccoli , with oil roasted potatoes , steak was okay , lucky it comes with a complimentary sauce because its needed.Wouldn't recommend to eat a steak here mabey try something else on the menu.
Price per person
$40–60

It was just ok. Clean, lovely staff but average food. Didn’t stay at the hotel but walked by and went in for breakfast. I ordered a soy flat white and French croissant toast. The coffee tasted really watered down. The toast was a bit dry. Would eat here again only if I had to.
Trip type
Business
Travel group
Solo
Service: 5
Location: 5

Dropped in here for a quick lunch. The food is excellent, as was the service. This is more of a restaurant than a pub. Table service and reasonably priced. Definitely on the must go back list.
Travel group
Couple
Rooms: 4
Service: 4
Location: 4
Walkability
Close to Salamanca and the warf area
Hotel highlights
Great value

Great room. Excellent meal. Cold beer. Centrally located between Salamanca & Hobart CBD on the water. Top spot
Trip type
Vacation
Travel group
Couple
Rooms: 4
Service: 4
Location: 5
Noteworthy details
Nostalgic beauty in the heart of a historical beautiful city
Hotel highlights
Great view, Romantic, Great value

Had to book for scallop meal deal. Restaurant opened at 5:30 pm. We walked in at 5:25 pm and were told we were too early. Although we'd booked for the meal deal we were asked what we wanted. We were asked what bread we wanted with the soup. We weren't told the bread was extra. Waitress swiped our drinks before we were finished. Not friendly service.

Nice little bar. Wasn't busy when I was there but I do know it can get rather crowded and busy. I'm a little chubby (not heaps) and found inside table and chairs were fixed so was rather uncomfortable feeling squashed between table and seat. Apart from this it was ok place to go for the few quiet ones I had.
Service: 4
Atmosphere: 3

Had such a wonderful meal at this place that we came back again for dinner the next day. If it's not the best restaurant in Hobart it's damn close! Amazing food, great service and a wonderful atmosphere, makes this place a dining experience that must be undertaken when you visit Hobart
Food: 5
Service: 5
Atmosphere: 5

Super helpful and friendly staff. Close to everything.Amazing breakfast & service.
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 5
Location: 5
Walkability
Close to Tour attraction service . Nice location to restuarant , museum and market.
Hotel highlights
Great value

I'm only come here a couple of times, once a year, when the S2H arrives in town. It's a traditional drinking spot for crew at this time of the year and they always seem to cope well with an influx of over 1000 sailors. The food has always been excellent, service good.
Food: 5
Service: 5
Atmosphere: 5

On visiting Hobart for the first time, we just popped in without booking for dinner. We couldn't have asked for a better meal or service. It was exemplary. Great staff and great food. Compliments to the chef. I'm sure we will be back again during our stay. Thank you.
Meal type
Dinner
Price per person
$20–40

A bustling Sat night down near the waterfront, the two of us landed here. No booking, super accommodating, found us a cute table in no time. Warm friendly and efficient staff. Delicious food & drink, zero wait time. Thank you all for such excellent service. A must visit.
Service
Dine in
Meal type
Dinner

Stopped in for dinner. Although they were obviously busy, they squeezed us in with a table for two. We order the fish and chips which were fresh and fast. Great service too
Trip type
Vacation
Travel group
Couple
Service: 5
Location: 5
Hotel highlights
Great value

Great restaurant with an awesome outdoors area with heaters and a firepit. Food is best in Hobart
Trip type
Business
Travel group
Friends
Service: 4
Location: 5
Food & drinks
The food here is amazing the best in Hobart
Hotel highlights
Romantic

The Tasmanian Cray and the porterhouse steak were fantastic and priced well Staff were happy and friendly and provided great service. Definitely be returning.
Travel group
Couple
Service: 5
Location: 5
Hotel highlights
Luxury, Great view, Great value

Exceptional meals, excellent service. Stunning location. Great range and value. Award winning for a reason.
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury, Great view, Quiet

Good location. Decided to eat at bar rather than restaurant as big price jump. Seafood basket and wallaby parmi were very good and decent price
Trip type
Vacation
Travel group
Friends
Location: 5
Hotel highlights
Great value

Many trips to Tassie, walked past the place so many times. Needed some refreshments so sat down & had a few drinks with prawn & squid dishes matching anything we've had elsewhere. Pleasant, perfectly located, friendly. Highly recommend a visit More

Quirky hotel, lovely room with a wall of sandstone bricks. A very comfortable bed and all our meals were fantastic in either their pub or restaurant. Highly recommend. Brilliant position as well.
Rooms: 5
Service: 5
Location: 5

Located near the waterfront this pub has excellent value for money pub meals that includes a whole fish cooked to your liking. The staff are very friendly and accommodating to all your needs. Drop in anytime because I would. Highly recommend.

Have just spent 4 nights here and would definitely stay again. The price, the location, the staff and best of all the food were fantastic. We had 2 dinners as well could not fault a thing, breakfast was just the best. Upon arriving I was a

As a vegetarian was quiet disappointed that there was only one option on the menu we could eat that was literally half a pumpkin and a basic salad that lacked flavour. For a restaurant of that quality and the price we paid a second option

Cute little hotel/pub. Loved the interior, all that beautiful sandstone. It is a little pricey but the food was delicious and the service is great.
Trip type
Vacation
Travel group
Family
Service: 5
Location: 5

Booked for four nights, $250 per night for two, B&B October 2022. Great location facing the docks a stroll away from Salamanca Markets, bars and restaurants. Beautiful building from the outside, but absolutely spoilt by the interior. A

This is a historic hotel restaurant, layouts are very classic. Astonished by the big portion for entree and mains, I enjoyed the time with pals. Suggestion is you may consider a smaller portion in case customers can’t finish:) More

Very nice food, good wine list. The restaurant has a nice relaxed ambience. The staff were very pleasant and professional, they certainly are kept busy. We also noticed on their website that they had renovated their accommodation

We ate here as a family for dinner. We sat outside which had a very relaxing atmosphere. The food was great and the service was as-well. Even if you wanted to kick back for a few drinks I would highly recommend. More

Enjoyed a lovely meal here one evening during our stay in Hobart. Beautiful heritage building with a warm and casual atmosphere. The food was delicious and the staff were attentive and friendly. Highly recommend!

A great dinner...excellent food and service right opposite the Dock area
Trip type
Vacation
Travel group
Friends
Service: 5
Location: 5
Hotel highlights
Great view, Great value

Nice decor and vibe about the place. Staff are very friendly and accommodating with room charge backs and late night drinks. The rooms are well presented for a pub style accommodation. There is even a lift

Great Meal good company easy relaxed atmosphere cold Beer
Trip type
Business
Travel group
Solo
Service: 5
Location: 5
Hotel highlights
Great view, Quiet, Great value

This is one of our top rated places to go to for our date nights. The Prawn Linguine was delicious but the Anzac Biscuit Icecream Sandwich was scrumptious
Service: 4
Location: 5

Average hotel, average service, average room and breakfast. Not worth the price at all.
Trip type
Vacation
Travel group
Couple
Rooms: 3
Service: 3
Location: 3

Great atmosphere Food was great. Staff were excellent
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Romantic

Really enjoyed having a meal & drink here last night. Food was delicious and the cascade draught on tap was the best Aussie beer I’ve ever had. Staff were very warm & friendly.

If you come to Hobart you must come here. Not a pretentious venue like some others here We had a really enjoyable night, starting with happy hr $6 schooner 4-6, then a

Had a meal at Customs house was really nice and not to expensive. Service was great as well.
Trip type
Business
Travel group
Couple
Service: 5

Great breakfasts, good service.
Trip type
Vacation
Nearby activities
Very handy to restaurants and the Salamanca market
Hotel highlights
Quiet

Visited here while on holiday. I ordered the Tasmanian scallops battered with cascade beer batter. So fresh and delicious. Fantastic service. Highly recommend.

Nice Pub just back from the water. Quality meals & reasonably priced. Seating inside and out. Good atmosphere and great spot to watch the passing parade …

Very neat and tidy rooms, comfortable beds. Excellent food in the restaurant.
Trip type
Vacation
Rooms: 5
Service: 5
Location: 5

Tasty,delicious food.Everyone on out table of six were pleased with the quality of our food.Service was exceptional too
Service: 5
Location: 5

Amazing place. Delicious food and very cosy. Right on Constitution Dock. Well worth a visit. Excellent dinner venue. Try the beef cheeks More

5 star steak. 5 star schnitzel and a pint of Carlton draft on tap..... Great spot for a PERFECT pub lunch …

Best restaurant I've been to in Hobart. Food was outstanding along with matched wines. Will definitely be back. More

Good location. Real pub feel. Meals resonable pricing and good quality.
Service: 5
Location: 5

The scotch fillet, served rare, is honestly a religious experience.
Service: 5
Location: 5

Great stay, great location and a lovely breakfast
Rooms: 5
Service: 5
Location: 5

A great place to stay, close to eateries, pubs, markets, etc.
Trip type…
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