First, it took 30 minutes to get the car I reserved. I have rented a lot of cars over the years and this seemed to be a lot slower than it needed to be. I was told that I needed to pay a $200 deposit, which was unexpected and presented a hardship. I guess this was because the card I was using had "Debit" printed on it and had to be written up as such, even though it could also operate as a credit card. That they would be do it this way was probably buried somewhere in paragraph 27a, subsection b of the rental agreement and it is my fault for not reading the entire thing. Had I known about this though, I could have been prepared or made other arrangements; maybe some sort of pop-up or warning on the website would have been helpful. So, with my checking account low, I called the branch (today)to see if the $200 refund was in the works. They told me that it had been refunded back to me at 7:00 this morning (as I returned the car after hours). When I explained that they money was not back in my account, they told me I had to take it up with my bank. Of course, my bank had no record of this. I expected that, as I would be able to see it in my checking account online. So the information that they gave me was false. I am not accusing them of lying, but I think that they just wanted me off the phone and dismissed me with "We did our part, take it up with your bank". Clearly their "System" has it queued up to send the refund in a batch process sometime tonight (presumably). If they had refunded my money, it would be in my account. My bank tells me that deposits are not held by them. When they get the money back from a merchant, it goes straight back into my account with no delay. My frustration with them is not that I had to pay a deposit. I wasn't expecting it and was not happy about it, but that was on me. I am not even mad about the delay getting my deposit back. I wasn't expecting it this soon anyway. I am angry, because they falsely told me the money had been refunded and dismissed me by sending me to my bank, when I told them that their information was incorrect. It was as if they were saying, "We did our part, it's your problem now." I wasted time contacting my bank verifying (what I knew) that the information they gave me was false. Just because they clicked the button, does not mean my refund had been issued. For the future, a more accurate statement could go something like: "We started the process to get your deposit back to you at 7:00 this morning. We expect that it should be back in your account in X to Y days." Generally, they were polite and the car was great, which is why this was not a completely awful experience.

I rent a car from this location at least once a month. The service is beyond superb. I am usually in and out within 10 mins. Thats always a plus! Great car selection, awesome employees! #BringBackJoel Update Review: I loved this location and I mean loved it but the last 2 times I have been soooo disappointed. The new team that is there is definitely not up to par with the old team. I reserved a vehicle today and while I was on my way to pick up the rental , they call me 10 minutes prior to my reservation to tell me they do not have any vehicles !!!! Reservations are made for a reason. Had I been contacted earlier then I could have made a few changes to my schedule but 10 minutes prior??? Unacceptable! My previous reservation before this one. The new manager was really rude . I called the 1800 number to file a complaint because it was that bad. They reported it back to the same manager. She then called me to say she was sorry for being rude and the reason she was being that way is because she was dealing with some family issues. I understand we all have bad days but you are in the customer service field. I recommend if its that bad take a day off please. Update: The Assistant Manager Emily , the rep Nay and the area manager addressed the issues I was having. They were awesome and handled me perfectly.

The reason they get a second star is the price point was better than the rest. Now that being said I now know why. I booked a Tahoe almost two months out for a our family trip. I arrive to pick up the car and it's not a Tahoe or Yukon. They are offering me a Nissan armada I told the young man this is not what I rented and I want a Tahoe or Yukon and at first he said we'll you will "have to pack differently" excuse me you don't say that to a customer. So I said no we need to go find one. We'll we go inside and check the area for one. According to them no one has one but if I find one I can exchange it out. So I call the main line and they said yes I could exchange one out if I find one. So I do some calling around. I found one along the way. So I asked is it available for the week and I was told yes. So I told him awesome I would like to come exchange mine out. Now all of a sudden he puts me on hold and then checks again and now the cars rented and I couldn't exchange it. Really great customer service. So we used the armada and that thing was terrible on gas. I did the math and I used over a $100 extra in fuel compared to what a Yukon or Tahoe would have gotten for fuel economy. Not happy with them at all.

Why am I charged $593 for 6 days? I'm from GA, unfortunately I was hit on my pass door traveling thru Indy(01/15/18). Enterprise, generally speaking, always been outstanding with customer service. Local branch in GA amazing! My Claim & repair process taking 50+ days. Progressive only offers 30day/rental. @ end of 30 days(02/18), kept addtional 6days (rtrn 02/24). Rep @ airport branch stated rate would rollover @ Progressives discounted rate. I didn't sign a new contract. I've kept rentals addt days, never been an issue. Initially after aaccident, Progressive proactively setup 4 day rental until we she received estimate and repair options. Enterprise agent offered insurance,$80(20/day), yes sure. Unaware I'd be charged $20 every day after the 4! Two calls to branch (02-27/03-03) placed on hold, disconnect. Contacted thru Enterprise website, still no reply. $593 emptied me. Only traveling home. No spare money. Unable to rent car. Credit Card required, debit not accepted, not local. I'm now literally on the street until my car is repaired. I feel so trapped & helpless. I am completely confused! I can not get a response from Enterprise.

I have been using this branch for almost 4 years now and I could not be any happier! From the great customer service to the shining smiles every time I walk in it is just phenomenal! Joe T is the branch manager at this location, and he always goes above and beyond not only do they treat me like family but I truly feel like I have made some great friends . They have a new young lady in here by the name of Heather, who is also just a ray of shining light. My absolute favorite employee has got to be Robbie. He always makes me laugh. He always has this high energy and every time I see him he is just smiling ear to ear. And last, but not least, do not let me forget D , She is the sweetest girl. I think I have met in a very long time. I absolutely look forward to speaking with her every time I call to renew. I hope you know that you are appreciated and loved It may seem like a simple job renting cars, but you truly make my life So much easier and really helped me through some hard times. Keep up the great work !

I was in a car accident back in late December and my car went into the body shop in January. The shop I used partners with Enterprise. Let me tell you that these guys made the entire process such a great experience! Josh and Joe are AWESOME! I had a small issue with a tire that was not the fault of Enterprise. They gave me NO trouble at all when I needed to trade the vehicle in. In fact, Joe provided EXCEPTIONAL customer service for the troubles. I have lived on the south side of Indy my entire life. I have never rented from this location as it is smaller and you don't notice it. But let me tell you, you're sleeping on this location if you don't visit and rent from them! If I ever need a rental again, I will definitely be using Enterprise on S. East street in Indy!!! Thank you Guys for making a not so great reason to need a rental car into a great experience!!! I'll be back!!

Update **2/22/2021 I have been using this branch for over a year and the customer service and professionalism is superior! I feel like family when I visit this location and I always get the upmost respect and courtesy from Joe, Austin and Noah! The staff here is always very attentive and quick and make renting a car such an easy process. I would HIGHLY suggest this location when considering renting a vehicle. Words cannot describe the exceptional customer service I get from this branch. Emily and Joe are always extremely professional and courteous and help me with all my rental needs. I live closer to the downtown location but the East St branch is where I will always go. If you are looking for rental car and want a place that will give outstanding customer service this is the place!

Everything was pretty easy. I booked online for an immediate reservation, went in and got it. Then called in to extend it later, which was also really easy (though I wish I could have done that online rather than tracking down a phone number and calling a call center) Things I didn't love: -I requested a mid-size car, the website said I would get that, but when I went, they didn't have any and I got upsold to an SUV. -They required me to give them two phone numbers. I only have one phone. This was super annoying. -The car was pretty ok, but the front window had footprints and marks all over it. Not a big deal, but for as much as this costs, I'd expect someone to clean the inside of the window. -kind of surprised that there isn't a contactless experience for pick up these days.

I decided to take a visit this morning because my mom and dad are leaving for a trip, so why not rent a car for the road ? We’ve been here before and the service was excellent. Today, the lady who helped us out was very rude. We asked for pictures of the cars they had available and she didn’t want to show us any, we asked for information about a couple of cars and she kept going inside to “look up information”. The whole time we stood outside which I understand due to covid but the service was horrible. She acted like she didn’t understand what my mother was saying to her, I will definitely not be visiting this store anymore. I’m not sure what the women’s name was. But she had blonde hair.

My plane arrived a few minutes late. My ride dropped me off at enterprise since people were in and out. Found out after words I arrived a few minutes after closing time and walked in. I asked first, then pleaded with the employee because I had reserved a car. The guy behind the counter sent me away into the cold, saying sorry come back tomorrow at 9:00. No rental and miles away from my hotel. If the door had been locked or the employee standing outside would have told me they were closed my trouble would have been avoided. Way to go that extra mile! Got a ride over the next day and got a car. Beats walking!

We rented a car for 2 weeks and this place was amazing. They provided us with a variety of options to choose from and the cars they have were all well maintained. Customer service was wonderful, Joe was extremely friendly and helped us get the best deal! Thanks Joe! :D They provided us with a pick up and allowed us to change vehicles to try out different options, since we had a long reservation. They answered all our questions and made sure we were extremely happy with the service Would definitely recommend renting a vehicle from this location :)

Our family needed to rent a car on short notice to travel to Florida for vacation. The staff at this Enterprise location were extremely helpful, professional, and accommodating. Joe (Branch Manager) helped set everything up for us, streamlining the process from start to drop off. Dee, Kurt, & Robbie were very friendly and helpful when dropping off as well. The team there in the office worked well together, & greeted everyone very promptly, & nicely as they walked into the door. We will always rent from this location. Thank you! Emily & family

I had been in a wreck and my insurance company reserved a car for me through Enterprise. I called several times trying to arrange the pick up and was on hold for 25 minutes to have someone pick up the line and then just hang it up. When I finally did get a person on the phone I was told that they didn’t have any cars available even though my insurance company had reserved one. I had to call 3 different locations to finally get a car. But the third location I spoke to at 801 S US31 was finally able to help me and get me in a rental car.

the staff was very friendly and efficient (wish I woulda grabbed names) and they got me in a car I preferred over the one I originally was scheduled to get. They made sure it was clean and gave it a quick wash just to make sure everything was fine. Also make sure you ask about the pay for the gas up front option with gas prices the way they are right now it's usually less expensive than filling up yourself. current prices are around $2.90 a gallon and I was only charged $2.48 for what was in the tank and can now bring it back on empty.

I rent from this location regularly. They are very friendly, helpful and professional. They have picked me up with VERY short notice. A MINOR complaint I have had is that the vehicles sometimes are not cleaned very well. I had to go straight to a gas station and wash the windows on a van we rented once because I couldn't see. When I have had billing errors they have been quick to correct without much hassle. If you do an after hours drop off leave a note of the time to avoid extra fees. Would definitely recommend using this site!

If I could give 0 stars I would. Buyer beware, Enterprise will send you to collections even if an accident is not your fault. Enterprise does not care for the well-being of it's customers. An Enterprise vehicle I was in was totaled, and I was injured and the other driver was 100% at fault. They ensued to threaten, intimidate, and try to get us to pay for an accident they know we were not at fault for. We carry full coverage insurance and are covered by our policy, but they do not want to play within the rules.

Absolutely horrible customer service. Rental confirmation in hand at time of pick up. Then I am told they over sold all their van vehicles. What a joke, Matt,Alex, Joslyn are, a laughing joke if they are called management period! They spoke as if it were my problem and offered 2 small size POS cars to make a drive w 8 people to Alabama. This place is a joke and I will negative review this hole in the wall everyday. Joslyn actually said if they get too busy they dont always get to update their counts,total BS!

Hands down these guys set the bar on customer service. Extremely nice, professional, attentive.. I mean what more could you want or need? Pickup was prompt and very thorough. Dropping off was fast and easy. They assured I had no questions before I left. They even upgraded me to the Charger GT they had. As a newer person who's needing rentals more often.... They have not only my business, but my friends and family business hands down. Thank you all again for help making my vacation PERFECT!

Enterprise Rent-A-Car is always outstanding. Whether reserving in advance to sometimes walking in unannounced in an emergency, the staff is always knowledgeable, friendly and helpful. They are accommodating when reservations have to be changed, sometimes daily. They even help with parking for your vehicle while you rent theirs and with complimentary rides when needed. They even work with my insurance company seamlessly when required. Thank you. Highly recommend!

Hello I recently had an accident with my vehicle to where I had to rent a car for up to 3 months. Not one time did I ever have an issue with enterprises staff there's really one person that stuck out in his name is Joe works on the south side on East Street he made me feel right at home and like family and I would definitely come back and use Enterprise on every vacation I have thank you for your experience

This is the second time I have used this location. This was absolutely THE best customer service experience I have ever had anywhere! Assistant Manager Griffin was truly exceptional! He made pick-up and drop-off so convenient and was so helpful during the whole rental process the week I had the car. He always answered the phone and/or returned my calls. 100% a 5 star rating without a doubt! Thanks, Griffin.

Very good......the crew at this location are pretty awesome. Very helpful and try and get you the deal for your rental experience. They have a,way of making you feel special. We are frequent renters on the PlusProgram. Adam and Emily are great!! And the Manager. Josh I believe. We drive from BGrove BC the mgr and staff @ the Shadeland location is a very rude and bad experience too many times.

I rent at the east st. Branch only! The staff are always so kind attentive and get you in and out with no issue. I had the pleasure of working with Dee for a reservation for the weekend. She was great. When I needed my rental extended she helped again and called to make sure things went well. The cars are always clean and if there is an issue they are very accommodating. Thanks for everything

I received the worst service from the enterprise location. My vehicle was vandalized in their parking lot , they had cameras but didn’t provide me any information on the footage. The employee was super rude , asked for some sort of assistance due to the fact as that they knew their vehicles get vandalized and stolen per an employee stated . I wouldn’t rent from this location ever .

I booked a car with them. A minivan, because we were 7 people. They had no 7 seater. Couldn't find us one. Branch were very busy, phone ringing all the time with no one to answer. We tried to call before going there, but no one aswered. Instead of finding us a car as reserved online, told us to keep calling another branchs. We wasted more than an hour of a very busy day.

Me and a man up front discussed charges over and over and the man told me the insurance was included in my price before the deposit, instead he took it out of my deposit. He lied to me to get me out his face and just purchase the rental. They took most of my deposit and now I cannot buy my son what he needs for school graduation. I will never come here again.

I went in a few days ago and I didn't have my ID. Okay great so I left to come back and get something different for proof of identity. When I got back the two ladies in the store completely ignored me and just started helping other people. I was not about to waste my time looking stupid so I took my business elsewhere. I don't recommend this location at all

I have used Enterprise over 5 years. Great people and great cars. They always do anything to provide great service. If there is ever a problem, it is taken care of on the spot ... you don't have to wait for them to call someone ... they do whatever is needed to make things right. I wish all companies ran there business this way.

Have rented twice now. Staff is friendly and professional. Equipment is obviously first rate and prices are competitive. The only reason for 4 Star was I was not picked up as advertised this time (I was there prior time). They did have secured parking for my personal vehicle though, so that was a plus.

Excellent customer service. Was in and out quickly on both pick up and drop off. Loved the truck i was given. The people that work here actually care for their customers. I have never dealt with any car rental place so great. Would recommend to anyone and i will be a repeat customer. Love this place!!!

I was very pleased renting from Enterprise. Needed a car for the weekend to drive to northern Indiana. Was pleased when I filled the gas tank at the end of the trip and only needed 9 gallons for a 350 mile trip. Will rent again from Enterprise. Location only three miles from our home. Thank you!

They didnt have what i wanted but they put me into another vehicle for the same price & Crystal Clapp @ the 3901 S. East Street location was extremely helpful & im pleased with the rental service that i received. I will definitely be back to that location again for another rental in the future.

I rented 15 passengers ford transit van. The van is nice and clean but the night time running light is not bright enough during bad weather. It’s very bad. It was a high roof van and so it catch a lot of wind especially at high speed. So the highest speed i can actually drive was 75 mph.

Worst experience with this branch. They confirmed our car reservation and at the last moment they told us that they don't have any cars. This further led to 1.5 hour waiting. My birthday got ruined totally because I missed my destination place reservation due to their fault.

I booked the reservation 30 minutes before coming! They were ready to go and moved quickly to get me out of there. They also did their best to accommodate my selection when the model I selected appeared to small in person. Very helpful, considerate and professional.

Jeremy was great to worth, eager to make sure you’re satisfied. We rented a Nissan Sentra and drove here to Las Vegas and back again. No issues at all with our car! It was a huge relief to rent from enterprise as opposed to driving our own car. Very reasonable too!

Love Enterprise..just was not happy with the vehicle .Very uncomfortable..Did not like the stop start. Feature. Wasn't great on gas mileage.And the outside windshield keep fogging up. All the time. Air conditioner wasn't up to par for a 2020 Jeep Compass.

I booked my car online with less than 24 hour notice, and was pleased that my car was ready for me the next morning when I arrived. The staff were very friendly, helpful, and provided quick check-out/check-in service. I would, and will, use them again.

Always great service. I rarely wait more than a few minutes, even if I'm running late getting there. The cars are almost always in great condition and clean. I use this office several times a year and can't complain to much about this location.

I had a great experience with enterprise. Only thing keeping me from giving 5 stars is the car was dirty inside I had to vacuum and wipe it out myself before the trip. I can't sit in someone else filth. Other than that awesome company

Friendly staff and helpful. They tried giving me an up grade to a truck, which I did use for 2 days before trading it in for the car I originally wanted ro rent. If you are short, skip the F150 and stick to the cars available. …

Excellent staff ! Joe is amazing and I could not be more thankful for their service . I will continue to come here always . They treat you like family and always I mean always have the best deals in town . Thanks guys you rock .

Best thing I love about Enterprise, your vehicles are always clean and smell like new car. Staff is friendly and knowledgeable. I even purchased a Mitsubishi Outlander from Enterprise Car Sales. Thanks for ALL you do. …

had to wait for two hours for my reservation because they were so backed up but worth the wait there great customer service and nice people and will work with you on a rental if they cant match you with what you had reserved

I was so impressed with Austin and his professionalism. He made my experience a 10 out of 10. The vehicle was spotless and my son was so excited as this was for us to travel in to visit for his birthday. Thank you Austin!!!

They picked me up right on time. They were quick getting me out and on my way. Gave me a perfect car. They were very informative and I certainly appreciate it. The pictures explain why I need the rental car.

Always helpful and friendly. Our suburban we rented needed an oil change a week into our trip. We called also received an extra free day rental for having to take time out of our trip for the oil change.

Phenomenal service, clean cars and a super friendly staff. I like Enterprise in general but Baleigh and her staff are great and make me want to do business with them all the more. We'll be back!

Fast and easy rental process. Customer service was exceptional both at pick up and drop off, staff was very friendly and personable. I will definitely rent from this location again.

When I first called I had a terrible experience but then I got in contact with Joe he help me alot and made sure to accommodate my every whim if you call this location ask for joe.

The staff were friendly and accommodating. It was very easy to work with them after my insurance use them for my rental car after an accident. I would use this location again.

I had a wonderful experience. The people that took care of my rental was great. It was a very sad time for me my Father had passed and they handled things great. Thank you

Quick rental. Car was newer with less than 5000 miles. Sunday dropoff is a great feature, and since a lot of my rentals end this way I'd go to Enterprise simply for that.

Jeremy was professional and quick to get us the car we needed. The whole process took only a few minutes. I highly recommend this location and Enterprise in general.

Nice employees, but every time I time I come I end up waiting for 40-60 minutes for them to clean the car even though I had called ahead and placed a reservation.

I am a repeat customer, the best prices hands down of any of the major car rental companies. No hidden fees and if I've ever had an issue they have comped me.

Very clean and nice staff!! Would recommend to any one needing a rental!! Be it for personal, business or due to legal action, this is my new go to place!!

The staff of this place especially the manager, are very welcoming and very friendly, enterprise companie need such staff and managers thank you very much.

Terrible. Reservation canceled 12 hours before pickup after spending an hour on the phone making the reservation. Plans ruined. Do better Enterprise.

Waited in lobby for 10 mins and no one came up to the front the whole time I was waiting I tried to call and the phone just rang and no one answered

Top knotch folks that work here. The vehicle had a couple issues. But they made it more than right. Highly recommend this branch!

We had a great experience and are very thankful considering our circumstances of having our vehicle totaled.

Really great staff, very helpful at the last minute when the downtown location ran out of cars. Thank you!

My car had an E-brake issue, and they offered to help and gave me a discount the next time I rent!

Joe was a great help. Everything was very smooth. Car was very clean and drove perfectly.

Joe/manager is always kind,thorough, and smiling. Love to see him when I rent a car.

Joe was a lot of help! Car was very clean. There is no better car rental place!

Great rental after wreck. Clean car and in and out quickly!!

Joe is the best. He gets you & out.

No problems renting a car.