I've dealt with other rental companies and had my issues, but was very pleasantly surprised when dealing with the staff at the Stop 12 location in Indianapolis. After having been involved in an accident where a semi was losing cargo and it struck my car, damaging it more than originally thought, their insurance denied me. I had to go through my insurance, finding out during that conversation thatI didn't have rental car coverage, The engine on my car literally died at the service door of the dealer as I was bringing it in. The didnt have a loaner program, so i was STUCK! I called ENTERPRISE and spoke with Bekki, I explained my situation. She took the time to LISTEN to my dilemma, help evaluate my options, and was I WAS FLOORED!!! They were able to give me a SUPER GREAT rate through their affiliation with my insurance carrier. She even offered to have someone pick me up at the dealership, but since it was so close, I just walked over. She passed me on to Branden, who took care of the rental agreement, walked through through car with me, showed me how to operate the important things, and made the process quick and seamless. The professionalism presented by Bekki, Branden, and the staff impressed me because some rental car companies seem to want to push you out the door with all the money they can get from you. NOT HERE!! People, save yourselves a headache and some money in the process. CALL THIS LOCATION if you need a vehicle. You won't be disappointed, I Promise! (Pictures to follow on update)

We rented (15) passengers Van from this location. The Van was dirty and seemed to be not maintained well. As soon as we hit the highway, the windshield defroster was not working at all. It was also almost impossible to reach the office on the phone, they won't pick it up or pick up and transfer. Reservation had to be made over the phone and no confirmation for reservation was provided to me. When I called back to adjust the time for pickup, everyone from Enterprise who answered the phone were not able to locate the reservation. They kept telling me "You have no reservation for 15 passenger Van" - I luckily was able to get a hold of a staff from this location after spending about 1 hour on the phone. I want to throw up.. When I returned the Van, I was expecting at least an apology and a words to tell me that they are going to fix that and should not happen in the future. The staff who assisted me did not talk much but throw me 10% discount because of the problem which is $18.00. Seriously $18 dollars. I felt like slamming their door and flipped their table before I left - but I was not unprofessional like they are, so I did not do. They do not have professional customer service. I am completely dissatisfy with the services and product I received from this location. I hope that the manager seriously took this matter and very careful on their business practice. It is for them, and for the safety of the customer in the community.

After having my car hit, my claim went with Enterprise. I had used them prior and had good experiences. This branch was terrible. First the assistant manager used the full court press to take their insurance. Then they gave me a care that had smokers prior and it had the smokers stink in it. I mentioned and the ASST. MGR said she did not smell it. Then two days into the use of the care I get a strange call. Asking all kinds of questions that made me feel uneasy from Enterprise. Come to find out they had canceled this rental in a different state and were not sure if I was still in the car. Lastly, I left my garage door opener in the car. I came back to get it the next morning when they opened. After looking for it and finding it in the back room I took it home to find out it would not work. They had taken the battery out of it. When I called to ask, they said they would buy a new one and deliver to me. One week later and they have not. This was just a terrible experience at this branch in Greenwood IN.

I returned my rental car to the body shop where work was being completed on my car, as directed by Enterprise. Later, I received a bill for damages to the car. There was no damage on the car when it was left at the body shop. No one contacted me to view the damages before the car was removed from the lot and driven by an Enterprise employee. No one at the body shop was asked to view/verify damage to the car before it was removed from the lot and driven by an Enterprise employee. We filed a dispute regarding the claim. However, was told that it was “reviewed” and moved forward without again not being contacted to discuss the dispute or damages. I feel totally taken advantage of by a service that they say is being used to assist their customers and lack of response regarding my concerns. As a result, I do not recommend Enterprise and I definitely do not recommend returning any vehicle to any location other than where it was rented in order to be able to view the vehicle with Enterprise staff.

A couple of new females working here. Although they are friendly, they don't do Enterprise any favors. I've rented here and at many Enterprise locations with a business account for years. Returned a week long rental in another state last week. This time I am renting as an accident claim through insurance of the party that hit me. The vehicle I was given has dirty front and back seats, windshield dirty, one key battery dead. I was told to take the dead key off the ring and only use the one that works. They would not exchange the vehicle saying I would have to pay at least $7/day because nothing was available. So now I'm driving many clients in this vehicle making sure I let everyone know this dirty car is what ENTERPRISE gave me. They refuse to give me anything better because this is an insurance claim allowance. Even though they get continued business through me and Nationwide Insurance, they don't care about their customers. Way to go ENTERPRISE!

I would rate 5 stars for the vehicle itself but as for the service I would rate zero stars and that is because I was promised a free upgrade which I never got and then I did keep the car longer than expected but I called and made 3 payments on 3 separate days and then the following day I got an email saying that they had just taken $244.44 from my account and said they tried calling but I don't have voicemail, however I had no missed calls. They went on to say that they took the money for another deposit because they decided to use the first one for the days I kept the car even though no one said a word about this during the 3 different calls I made and paid the amount they said I owed every time. Then I returned the vehicle and they inspected the car and said that the $200 dollar deposit was being released back to me, but it's 5 days later and I have still not gotten any money back!

They sent a driver to pick me up at a car dealer. I had to wait nearly five minutes. The car I rented was perfect. The staff was genuinely friendly and not just smiling as a corporate directive. I would suggest the cars be full of gas like the rest of the rental world. I'll be back. Fast forward six months. I returned, called and made a reservation for that morning. I was told it’s a Toyota whatever. On my way to get the car, I got a call saying they were actually out of cars until later in the afternoon. They were so sorry. Me too. They said they checked other stores around Indy but nobody had one. I called the airport Enterprise and they also said they had a car. The difference was that they actually had a car.

The vehicle I rented had a low tire while still at the lot. They aired it up. But 2 days later it was low again. I was headed away on vacation and had to stop 3 hours into my trip to find a approved dealer. I should have never been rented a vehicle that was not rad ready to be driven. The tire had a nail in it and had they of done more than simply air the tire up, they would have known this. In addition, I joined as a member so that I could get a better deal on a rental. Except for getting a better price, I have received absolutely no points toward my membership. Bottom line, on the surface this company sounds/looks great. However, they will rent faulty vehicles and they do not honor their membership agreements.

I liked enterprises before my experience today. Not only did this happened once but twice. I called in 2 days prior to reserve a rental and the lady told me everything is set and come in at 9 AM. So I did, and I went to this location at stop 12 and they told me it is at the other location down the way by Southern plaza. Great! I went down there and they did not have the car other than this big truck. I didn't ask for a truck plus with all the gas prices the way they, no way. I needed a small xompqct SUV. The moral of the story, they need to get their act together and communicate with each other. The promise one thing and under deliver. It would save people they're time and gas by doing this and frustration.

The Enterprise location on Stop 12 has a long standing in my experience as an excellent rental company. I’ve been going there a couple times a year for a decade now and they are always so great to work with. This last time was no exception. Everyone from Ashley who took my call, to Lal who showed me the car and asked if I had questions and Jimmy who picked me up (and dropped me off when I turned the rental in) were warm, hospitable and made sure I had everything I needed. They even checked in periodically to make sure things were good. The car was awesome! I can’t say enough wonderful things about these guys. Can’t wait to make my next trip to the east coast in the spring!

The gentleman who served us, waiting very kind and went above and beyond. He was very patient with this old lady! Lol! Readily available, he only had a vehicle oh, that was very large. As soon as I saw the vehicle he could tell how uncomfortable I was. Without waiting a long. Of time, we went ahead and took the vehicle. Just one of the ways he went above and beyond oh, was that he said he would be calling around to other Enterprise offices I went to see if they had a small or midsize car available. And, when he located one he would give us a call. Greatly appreciate the quality of service we received

Enterprise car rental on E Stop 12 rd cancelled my rental car literally 10 minutes before I was scheduled to pick it up. if you want quality customer service and a guarantee on a rental that you reserved the day before, call anyone BUT Enterprise. The phone agent then told me not to be rude to her, even though I wasn't yelling or cursing....THAT'S when I DID get rude, like I had no right to be angry! she tried telling me that their reservations department doesn't communicate with them and they don't have any idea of what's actually available. I wonder how that works for their business model!!!

After the first incident where they gave me a rental with a bad tire that went out while I was driving with my infant daughter at the time, I tried to give them another chance where I reserved a vehicle recently and they wouldn’t allow me to pay with my debit card even though I confirmed with them over the phone before hand, so it was waste time and another bas experience. I couldn’t even use the 20 percent discount they gave for the busted tire, they should be grateful that’s all accepted after the harm both me and my child could have been in! Even the area manager has Ignored my concerns!

Car was nice, fast turn around, very customer oriented staff. However ... when returning the car late one evening (after close), I found the lights on and the front office door unlocked (trying to find where to drop the keys). There is no way to reach anyone after hours - Toll-Free number, a local customer service number. Just got a bunch of menu prompts and told to call in the morning. Good for them I'm an honest person or their office could've been a wreck. The drop box is in the dark, on the south side of the building, not under the overhang with the bright lights.

I was given a rental car from enterprise by my insurance company and there were no damages when I dropped off the car. But Enterprise sent me a bill and they got all their old damages on the car fixed. I even sent the pictures which I think were not even looked at. I have heard things about how they have done this to several customers in the past and I have seen all this happen in person. I wouldn’t recommend Enterprise. You will be better off with hertz or budget. They never do things like this and are most preferred for company re talks too

Got a rental car to drive for a vacation several states away. The staff were extremely nice and courteous when we went to pick up the car. They even called the next day making sure everything was good with the car and our experience. We dropped off the car on a Sunday when they are closed. Got a call shortly after they opened the next day letting us know everything was good and taken care of and again asked it we enjoyed our experience with them. It was my first time renting a car and I will definitely keep going to back them in the future.

My recent experience with Enterprise Car Rental exceeded all expectations. Poe, Savanah, and Mallory were the epitome of outstanding customer service. Their warm welcome, attentiveness, and dedication to ensuring a seamless rental process were truly commendable. The vehicle I rented was in impeccable condition, making my experience all the more enjoyable. I can't thank the team here enough for their exceptional assistance. If you're looking for top-notch service and well-maintained vehicles, this Enterprise branch is the place to go!

The rental was fine but the rewards program isn't worth anything ! I spent over 6,000 on a rental. Went to use rewards for another trip in Tampa and was quoted $300 for a week even after redeeming points. Go online to kayak or any other discount website (Expedia , price line etc ) and they have same rentals for exact same price , I hate scams or businesses trying to act like they have a legitimate rewards program but you can go online and get the same deal. Deceiving! I wont be doing business with Enterprise for this reason .

I love this particular location because every time I've rented a car, I've received impeccable customer service with a smile. And though I've moved from that location, I'll still choose it to rent my vehicles simply because they treat me like family. And if there is an issue or discrepancy, they quickly fix it in my favor. So I'm, again, thanking the entire staff for their help, time, kind words, and superb customer service each time I rent a vehicle. And they truly know I've rented a lot. Lol.

Doing business with Enterprise Rent a car on Stop 12 Road was a dream. I got the car I wanted, and I was the first driver to take this car out as it had a grand total of 18 miles on it, and the staff was very personable and courteous. They answered every question I asked. What even made this more special is that I left a bag in the car and they called me immediately and I was able to get it right away. I will continue to rent from these guys, They were fabulous

I've been a loyal customer at Enterprise Car Rental off Stop 12 in Indianapolis for seven years, and the experience has been consistently excellent. The customer service is always perfect, the vehicle quality meets expectations, and the pick-up and return process is fast, informative, and seamless. I recently had the pleasure of working with Isaac, who provided outstanding service. Highly recommend this location for reliable and hassle-free car rentals.

Lal was a big help. We rented a truck for taking things to storage. The truck was awesome! Alamo refused to let us use a debit card despite us being able to pre-pay for a truck with them with my debit. They gave us a lot of trouble, so we canceled our reservation. Called this Enterprise that I had used when my car was in the shop years ago. They stepped up and had a better price too! I won't be going anywhere else for car rentals in the future!!

The warm and welcoming attitude makes me feel part of the Enterprise family. Everyone was willing to work hard to ensure that I had a satisfactory experience. I would suggest you sometimes drive the cars on the highway for longer distances than the short pick up and drop off distances so you can notice if the car has some minor issues that can be fixed before customers take them on long trips. You are all great. Keep up the good work!

Recently had to rent a vehicle for a couple of days and due to past experiences with Enterprise, they were my first choice. As always, I wasn't disappointed. Vehicle was well maintained and extremely clean inside and out. The customer service representative was attentive, friendly and knowledgeable. She talked me into an upgrade that actually was more to my liking then the compact I was originally going to rent. Again, very helpful.

Was given a vehicle with one regular door key, NO keyless entry. Not too big of a deal unless it was raining and everyone had to wait on me to open the driver's door first to unlock the other doors. Car was filthy when picking it up. I questioned if it was cleaned first and was told yes. Clearly it was not with all the crumbs and dirt inside and out. Guess I'm used to outstanding experiences at other locations.

Let me start by saying I like Enterprise a lot, and I would usually give them five stars. They typically take care of me, but this time, the car I rented did not match the quality that I have come to expect from Enterprise. The outside of the car looked terrible. It sounded awful, and it rode like the shocks were bad. Now the Customer service was excellent as always. I was in and out, and they are always nice.

The Enterprise location I recently rented from was a joke. The pick up they provided me to rent had stains on every seat, smelled like cats lived in it full time and the vehicle had less than 1/4 tank of gas. When contacted to see if I could get a swap, they swiftly stated no. I used to rent from Enterprise biweekly, after the passed couple experiences I am hesitant to use them moving forward.

As has become the norm, our latest rental experience with Enterprise was 5-stars. We've not had any problems with any of the cars we've rented, everyone there is courteous and helpful, and getting us into our car and on our way is usually under 10-15 minutes. We will continue to rent from enterprise because we know we will be treated well - and they know what customer service is all about!

I wish I could give this place 10 stars!! James, the assistant branch manager, sat with my boyfriend and I for an hour past close while we figured out credit card issues. I totaled my car that day while traveling and he did everything he possibly could have done to help us out. He was so helpful and without James we wouldn't have made it to our destination! thank you so much, James!!!!

I love this Enterprise and every single one of the people that work here. The service is excellent. I very rarely have problems with any of the vehicles I rent, and if I do it is taken care of immediately. It's great to walk into a place where everyone is smiling and remembers your name. I'm dreading moving, because I don't want to have to rent from a different branch! Great work!!

This was the best experience I ever had at Enterprise. The agent Craig understood my concerns for needing the Suburban truck for my passengers and road trip. He stayed in contact with me and used all available options he had to let me know if he could get the Suburban. He did!!!! I am so grateful for his help he is an asset to the company. I will always be loyal to Enterprise.

I came in on a flight at 2:30 am on a weekend, I called Enterprise from my motel room, they came and picked me up! Once in the office I gave them my Drivers license and credit card picked out the vehicle signed and drove away all within 20 minutes. You all are awesome. Turning the vehicle in was just as easy. 5 minutes tops. I love you guys. I will be using your company again.

I've been renting from Enterprise for years. Both for business and personal rentals and I would never go anywhere else. Local branches take great care of me and when I fly into the airports, they do too. And the selection of card is always good as well. Hire good people, carry good selection and provide great service seems to be their business model and it must be working!

Literally one guy working. One in the corner on his phone the other in a file cabinet on his phone. I typically love enterprise. Go to the downtown Indianapolis location. May be slightly higher rates but service there is always excellent. Update after waiting two other employees came to help Rebbecca and another gentleman and they were very professional and very kind.

I rented from this location after totaling my car and they made it a very pleasant experience. I worked with two ladies who were both extremely professional and friendly. I would go out of my way in the future to rent from this branch. I hope the two ladies that worked with me are recognized for their customer service, I should have gotten their names.

Enterprise Rental cars are simply the best. The process is easy and hassle free. They are always polite and not pushy. They deliver on everything they promise. Whether in Denver or the Indy Airport or right here in Indianapolis at STOP 12 (Craig Rak and staff ROCK!!!!), the service is consistent and high quality along with unbeatable value

The company I work for uses Enterprise very regularly. This week we had an employee in from out of state that was given a 15 passenger van for just one person when they arrive at the airport. Brendon drove from Greenwood to Westfield to switch out the car for my employee. He was very kind and we are beyond appreciative of this.

I rent a car once or twice a month for work. This is the only branch I use! The customer service here is excellent. Lal and Crystal and Mallory are amazing to work with and their wonderful team are always making sure each car is safe and ready for my trips. I highly recommend using the Enterprise branch at Stop 12 road.

Overall experience was good. Vehicle was nice, rate was very reasonable and staff very friendly. The process to pick up the car was very rushed. Probably was short-staffed, but I still had questions. It all worked out and would definitely rent from them again. Have never had any major issues with this location.

Have rented from Enterprise many times, both here and Florida. Have never had a problem, have always had wonderful people to work with. When I need to rent a vehicle Enterprise is my first choice. There have been times when they are out of the type car I want but have always been able to get me into something.

Exactly what you expect from a trusted car rental company. Scheduled my rental online Tuesday morning, it was ready when I got there 20minutes early. Had a set back with my own car ( it was in the shop) but I called to add an extra day, no issue. I worked with Chandler, wonderful lady. No issues, no setbacks.

Enterprise is THE best place to rent cars. Over years of work and personal travel, I have rented from nearly every company, and now I used Enterprise exclusively. They have competitive prices, happy and helpful team members, and I've never had a disappointing experience. They're the best value, hands down!

This is the first bad experience I've had with Enterprise in all the years I've used them. They're trying to charge me for damages I didn't cause and now that they've taken my deposit no one is returning my call. I will be disputing this and contacting my lawyer if need be over MY money.

I am an army veteran who used to work at enterprise and left because this place refused to pay me and my coworker who is also a veteran 3 days before Christmas. The management is awful and they do not care. If you don't agree with this I would take your business to another location.

No disrespect to the reps. They were very pleasant. The only trouble is they don't have cars avail for days on end. That is not the way renting a car should be. When you need a car, you go to a rental co. However, not so you can go on a waiting list It defeats the purpose.

All of the staff that we have interacted with have always been professional and courteous. They make you feel like more than just a customer who walked in. The facility is always clean and neat and each vehicle we have rented has performed like it was brand new.

Last minute rental and guy waiting on me was so kind even though he was only one working on a Saturday and was a bit backed up. Got a great vehicle and easy check out. The return went smoothly and reserved another car for a future event. Love this location!

Came in at 4:45 on a Friday and was told they had no cars available. Was able to make a reservation for 8:00 Saturday morning and they gave us the same car that was parked by the front door Friday afternoon. Very poor customer service, left us stranded.

Being an enterprise plus member has its privileges. The staff is always ready to answer questions. Shawn and Craig, both at the Stop 12 location in Indianapolis, have been very kind and considerate to my needs. I won't go anywhere else but enterprise!

This place is awesome , the first vehicle I got as a rental when I was hit by a drunk driver was very nice. Staff was extremely polite. No worries for me. The 2nd time I was hit in my car they were extremely professional and made sure I was happy .

Even during these trying COVID times, Enterprise had my rental car ready as soon as I dropped my car off next door (at Caliber Collision) for repairs. They met me outside for the return, which was quick and simple. Customer service was great!

Was successful at renting a car until I asked to be picked up. They informed me they had nothing till the next day with no offer to help me find another location near by. After calling back 3 more times , being told to wait for a call back

The exterior of the truck was dirty when I picked up the vehicle, however the interior was clean. I rented the truck several weeks in advance and was quoted approximately $134 for the rental. When I picked up the vehicle my corporate

The staff at this location are always friendly. The check-in process was quick and easy. The car was ready and waiting for me. After hours drop off was easy. The vehicle suited my needs for a weekend road trip with four teens.

It was so convenient dropping the van back off to your location after having work done on my truck at Caliber Collison. The van was clean and well maintained. Thank you for a great experience!

My experience and service was great! Everything was quick and smooth., what I can add in is make sure you get their car insurance if your insurance carrier won’t cover you getting rentals.

Walked in without reservations due to having car repair done at Skillman Kia Southside. Was 4th in line and was still in and out with a nice Pacifica minivan in less than 30 minutes!

I had a wonderful experience with Enterprise. The plane was late by 2 hours which made me late dropping off the car. Everybody was understanding. Everything went smooth.

Staff has always been super polite and professional. They go out of their way to make the customer happy. I will always use this Enterprise when I need to rent a car.

Poor customer service, I would recommend trying another location or company. Went through the booking process and was promised availability and given rate

The team at stop 12 and 31 best group of people never have to wait always get nice clean cars it's a joyful experience thank you all for being so nice.

While booking it was mentioned that I can add additional drivers in my booking without any cost. But still charges were applied on my final bill cost.

The 2 women that went out of their way to get me another rental because the 1 i had was not correct I will always see them anytime i need rental

From beginning to end of the process, I received great, friendly and timely service. The van I rented was clean, smelled fresh and ran smoothly.

They were very helpful and were quick to get me in my rental. The office was clean and inviting. Thanks Lao for all your help!

Ashley helped get me in a car that was perfect for the trip I had to take. I was very pleased with the service I received.

Got me a car right away and at a reasonable rate. Will go back to them again for sure.

Cars are very clean and in good condition. You can enjoy the trip without hassle.

excellent service....would have no issue renting a vehicle from them again.

Very nice easy to talk to always have what I need thanks