THE WORST, MOST RUDE, GRIMEY MANAGER - stay far away. Is this really who Finish Line chose to manage their store and lead their team?! At first, I wouldn't have thought she was the Manager considering how she was the only one in a lime green, "Country Roots" band T shirt while everyone else working wore a black Finish Line Shirt. But when she refused to let me exchange my shoes for a bigger size, I quickly found out she was the manager, Octavia was her name. Octavia refused to exchange my shoes because they were "dirty". The shoes were a xmas gift and put on once to see how they fit - they were spotless! She proceeded to tell me she can't take these back because they need to be able to re-sell them, but there wasn't any dirt on them at all. It seems as if she didn't want to take the return because it would affect her store revenue or something (which is straight up grimey). I stood there in shock, when Octavia stepped to the register on the side and yelled "NEXT" at the person who was waiting behind me. And guess what...SHE DID THE SAME THING TO HER! She was rude and said "I can't help you" and refused to do her exchange! I could not believe what I was experiencing. This explained why the store was empty - OCTAVIA, that's why. This experience is the reason why I will take my money elsewhere and will make sure my friends and family do the same. I'm still so much in shock, I'll be submitting multiple complaints to corporate and the BBB. Hopefully I can get an exchange for these squeaky clean shoes.

These employees are absolutely unprofessional and I should have knownnot to even go into this mall (if you want to call it that) the incident started when I sat down and was never asked for help. I had to ask the young man to assist and there wasn't even anyone in the store. I'm checking out girl behind the register was so busy running her mouth to this man she never broke her previous conversation to assist me properly. I get hm 40 min away and get ready to put on my shoes TWO DIFFERENT SIZES IN THE BOX GO TO RETURN THEM. NEVER GET A RECIEPT TO MY EMAIL. SO AFTERPAY SAYS I OWE STILL. I call and the girl basically says they can't help me. They can reprint the reciept if I drive 40 min there again. This is crazy, never go here. And people wonder why nobody wants to dealwith this area. Unprofessional no customer service and they don't have sense enough to put the correct size shoe in the box. Then it's up to you to fight to get your money back. So at this point I'm assuming they steal.

I used Google maps to get the opening time and when I get to Washington Square mall MOST of the doors are locked. Really inconvenient and had to walk a distance just to get to the store as advertised on the internet opening at 10 am just to face more disappointment when the doors are still closed. Called the sells person only to find out they don't open till 11am. The Finish Line does not truly care about customers like myself to leave me in such an inconvenient state after spending $252 dollars of my hard earned money only coming to get a larger size shoe temping me to get all my money back! THANKS A LOT FINISH LINE. This may be my last visit!!!

It should be zero stars but there is no option. Store manager refused my return even though I had my receipt, and shoes were in original condition. Next time don’t make excuses for how my card won’t work for your machine and can’t do cash back with debit purchases when every other store told me (and does) do it. Lies.. store manager also needs to drop calling people “baby and hunny”, such disrespect when you clearly know it’s your fault for not helping your customers.

The store manager told us she did a raffle for the Jordan 4s today and she literally just let one guy come in and buy all the pairs. He would walk out with 5-6 bags and the put them in his trunk and then go back in to get more. I watched him make 3 trips back and forth. Shut this location down or fire the manager who just backdoors all the pairs. Low life scums

Finish line was fine, customer service was nice on this day, as most visits though! Children's section isn't huge but still found a couple pairs to purchase. It's located in Washington square Mall, closest to the main entrance. Beware the Mall has an abandoned look, but is still open and has a handful of good businesses left in it.

Couldn't get any help from the workers. #horrible experience at #finishline Waited for help, didn't get any. Left the store came back, the lady asked is anyone helping us, we said no. She asked if we needed help, we said, yes please. Then she still didn't help . We left the store and bought shoes at a foot locker …

My experience was not good!! Manger profiled me and accused me of trying to return a pair of worn shoes. I’ll be taking them to a new store for a second Opinion. Than I will file a complaint with finish line My kid wore them around the living room for a few minutes and we determined they were to big.

Ladies if u got a husband or man don't go the woman are extremely jealous and rude u bishes are dusty that work here period that security guard is racist he tried to denied my mixed son Access you mad my son work $$$ and can walk circles around your pay check anytime period …

Just left there without being helped. 3 people working with music being played with cuss words and the "n" word flying. Popular music, I know, but not for a place of business. Would have overlooked it if I would have actually been helped. Guess they didn't want my $160 today.

Went to finish line in Washington square mall today and the young lady was rude. Got into a heated argument and security had to come. She said we can only buy one pair of shoes because we walked in together but making separate purchases.

Very good experience, the young lady that helped me was wonderful. Very pleasant after go to the back several times to find the shoe I was looking for my grandson. She offered and called around without being asked to call.

I shop online for a pair of Air Force One and of size that I have got was a six and a half. But when I got my shoes in the mail and then I tried them on too big they will six 6y

Went here to apply for a job as there was a sign saying "Inquire Within". The associate I spoke to was upset at me for asking (even when I pointed out the sign), so I left.

Some Switzerland company bought out all Finish line Stores. The new name is called JD. The Greenwood mall location has already changed over.

Very rude stor management. Very poor service. And very unhealthy attitude. Ghetto and unprofessional. I will spend my money elsewhere.

Really nice shoes but I like the old school or new ones but most of the time they don't have my size. They have really nice clothes.

Excellent customer service, fast checkout experience and great employees that helped me make my selection.

Not a bad store individually, but the mall that it is in is very run down. Selection was not great either.

I don't think these people know much about running shoes...just how to sell....not too helpful or bright.

Really great customer service and nice shoes and accessories for men and women. Keep it up …

the person in charge of this place was super rude and with a bad character bad service

One of my go to spots!!! Always get good service and they help me find what I need!!!

Washington Square Mall is a sad sight, but The Finish Line is nice.

Not a big selection on shoes walked in looked for 1 minute and left

Not much of a shoe selection inside of the Washington Square Mall.

Love my finish line.. It has a variety of a lot of options.

Don't go there very often. But always have had nice ppl

Really the only place left in this mall worth going to.

Nice selection of old school and new school. Ya heard.

Good prices not alot of selection of shoes

Great service and a huge variety of shoes

Great customer service from Leroy today!!

I like it bit some things are over priced

Rude as hell, never will shop here again

The staff is very friendly and helpful

Good service and they offer discounts.

Not many in-store selections!! …

Unprofessional and horrible service

Very nice store clean well stock

Has good quality athletic shoes.

Cool shoe's need more slections

Customer service was excellent

My son like to shopping there

A lot good Nike and Reebock

Good selection of shoes!

Never got all the sizes

Nice prices and service

Thanks for the rebate.

The girl was ok