I've had some bad experiences with other furniture stores in the past. So to say my expectations were low going into this purchase was an understatement. However, Leon's exceeded my expectations from the very beginning. Not only did they go out of their way to call and check various other stores to see if they had the furniture we wanted in stock, but they gave us an incredible deal. Their delivery team was also exceptional and they even have a delivery tracker that was SUPER accurate on their progress and delivery time estimate. I was incredibly worried the furniture wouldn't fit through the front door. Not only did they get it in, they even offered to move it into a particularly troublesome room of my house. Took them less than 5 mins to deliver 2 sofas and 1 chair. Can't tell you how relieved I am! Can't recommend Leon's enough. This is now our go-to store!

My husband and I walked in and made a pretty large purchase, we bought new living room furniture and a new bedroom suite with a new mattress and our bill was almost $10k, we were very please to find out from our sales rep that everything would be delivered within a month or so, we purchased the beginning of October and we are over the month wait so we called to find out when they expected to be delivering as we haven’t t heard anything and they tell us it’s going to be another 2 months or so???Very misleading and no one had any explanation and when I said I wanted to cancel my order they didn’t even try to resolve this situation and happily cancelled….very poor customer service will be telling all my friends and family to shop elsewhere as waiting over 3 months for furniture is unacceptable especially when they lied and told us only a month wait:(

My sales associate Jannie literally put a fifty dollar deposit on my purchase with her own money to secure the sale price for me she was very helpful in selecting a table I liked that would be available for delivery in a time that fit my needs sold me on the warranty that is returned as store credit if nothing happens in the 3 years ps best insurance policy ever told me what to watch for on delivery and how to deal with any problems with my purchase thank you Jannie delivery was free professional and quick I didn’t have time for the delivery drivers to set up my table which is included in the cost and I am satisfied with everything I only give a four star review because the driver never even asked if I wanted the table set up. Thank you lemons and thank you Jannie I’ll be back soon for a couch and bed frame.

We had already looked around a couple places and this was by far our best experience. I mostly chalk that up to Alex H. We went in to look around and he found us and let us know right off the back that he was just there to answer our questions, no pressure. I know a lot of salesmen say this, but we honestly FELT it. He answered all our questions for us, spent a lot of time with us and we got his card and we on our way. We returned the next week since we had made our decision and he was there with bells on and even remembered everything we had discussed. He even answered more of our silly questions and made the process so easy and effortless. It was a true pleasure working with him. Overall, great prices, great service. Very happy!

My journey with Leon's has been amazing, with strong customer service, I had purchased Dallas recliner, unfortunately got a mechanical and electrical malfunction. The assurity given from Leon's for couch exchange was satisfying and encouraging. In between the process, I had a mind change, visited the office and shifted to Cooper leather recliner, without hesitation the office granted my wish and the sofa was delivered today. What a couch? Beautiful, elegant, classy name them ... I'm in love with my choice. The delivery guys were professional, clean and handled the sofa with care. Thank you for your service and dedication to fulfil my desires. Claudia

Sawsan is the most amazing person (sales or otherwise) I've met. She sells without any mal intent, and is always up to find the details you need and explain thoroughly what each of those details mean. She also asks the right questions for you to understand what you need in the furniture you're getting. She never says any false information, tells you upfront about all the situations within each store and product, and even suggests looking longer to find the perfect item to suit your needs. She is the most honest, sweetest, and admirable person I've ever met. I hope more businesses find or train people to be like her, if it's even possible.

I have been a customer here for 15+ years at this location and have only had pleasant experiences. Today was an especially positive one! I am moving into a new build with no appliances so I stopped in to the showroom to view and measure what I researched online. A friendly representative named Lisa helped me pick out the fridge, range, washer, dryer and dishwasher that I wanted, ensuring I got the best available deals and discounts. I didn't feel rushed or pressured to spend more than I was comfortable with which was hugely appreciated! I ended up with amazing savings, even better than what I would have got ordering online. Thank you!

Buying the couch & setting up delivery was a great experience. Prior to delivery there was a tracker to show delivery time to our house. Delivery was prompt & quick. The only issue was the delivery.. the delivery guys were nice & delivered the couch exactly where we wanted it. But… the left it fully wrapped & upside down. They never flipped it back over.. what happens if I was u able to do that myself? He took a picture of the couch & quickly left. I had a tip for them… but when turned around they were gone. Guess delivery times are very tight for them.

I only got my partial order but the items I got delivered by the operators was done courteously and efficiently. I ordered a living room set which was delivered, I ordered a 5 piece bedroom set including a mattress I only got the mattress and mattress cover, now I have to wait for the bed frame night table and dresser. I do take issue with Leon's sales teams deception of promising my complete order was being delivered all at once, now I have to wait at least a month for my remaining order to be delivered. Very disappointing.

I recently purchased a new mattress received a call about a sale and on the automated call it said I would receive a scratch ticket at time of purchase and a free gift. I was not impressed by the choice of free gifts and then was informed that my purchase did not entitle me to a scratch card. I was very disappointed after spending thousands of dollars since January 2023 it was very poor communication on your side. I thought I got some good deals but was treated very nice considering I am VIP member. Jo-Anne Tysick

Absolutely pathetic Service with no customer cafe view point. I had bought plenty of stuff and the biggest mistake I made. Had two different chair broken in dining set. Replacement process is even more painful . Delivery will come and throw stuff at your door. Paid for assembly Service and they forgot to sent it . Then wait for a week with the box and on their mercy when they will send assembly crew. Absolutely poor. Do yourself a favour and save your time and money . Total harassment…. Review to save others …

I mistakenly ordered the wrong item that arrived today. I was given exceptional service from your sales associate Ali H at the West Ottawa location. He went well beyond the call of duty. I am 77 years old and this is the best service I have received in the retail industry period. He was not only very helpful but friendly and kind, knowing I was quite worried. All my furniture purchases will now be made at Leon’s!! Very impressed. Kudos Leon’s for having amazing staff! Joanne McDonald

We had an excellent experience at Leons on QueensviewDrive location during their Black Friday event. Special thanks to Hayam Aljabi who went above and beyond to provide excellent customer service. He spent extra time with measurements to help us determine best furniture for our space. Amber in Appliance and TV department was also very knowledgeable and provided excellent customer service. Kudos to Jessica efficiently who helped us with the IT Of the billing aspect

I've had pleasant experiences purchasing appliances at Leon's at the Queensview Dr. location. I've purchased an LG fridge, dishwasher and oven range. The prices are competitive compared to similar retailers and the staff have always been helpful. When I call them to receive an update on my order status, I am able to get through to customer service easily. I also appreciate their return policy as it gives you enough time to try the product.

Hayan helped us within 5 minutes of entering the store. Helped navigate us through the store and also gave us space to explore and not feel pressured. We left with a couch and a love seat that we are very happy with and quick delivery options for only 6 days later and only $50 shipping cost for 150km away. Great service and highly recommend talking with Hayan as he is extremely experienced, knowledgeable and friendly! Thanks again so much!

I have a great experience with one of the Customer Service staff in the Queensview branch, CHLOE. She gave me an outstanding service trying her best to find alternative solutions for my problem in a very professional and kind way. Finding alternatives to the customer and ensuring Leon’s Customer Satisfaction is the core goal that she was aiming to achieve to keep the customer loyalty in my case. Thank you CHLOE again ⭐️

Had a good experience at Leon's. We were greeted by Alex, who was amazing! We had a list of items we wanted to look at. She was able to take us to each one and go over all the features, pros and cons. Anything she didn't know she was able quickly find out. The customer service was excellent! If the delivery goes smoothly I'll increase my rating to 5 stars. Delivery was completed without any problems. Great service!

Over the years, there were a number of representatives who were polite and went above and beyond to assist me and my family. I have purchased a great deal of furniture here and would recommend others to shop at this location. Just find the representative who is right for you, kind, patient and willing to lend a helping hand. These qualities speak to a great number of representatives at Leon's.

The first gentleman came into my home to verify the location of the item to be delivered. Once that was complete, he and his co-worker brought the item into my home. They handled it as if it were nothing. They placed it in its proper place, ensured all was well. They then wished us a good day and left. I found they were very kind and extremely efficient. Two great people. WOW. ⭐️ ⭐️

Had such a wonderful experience thanks to Sawsan and Jessica! Sawsan was so helpful and insightful and listened to our needs. She was very knowledgeable and a wonderful person to chat with while we finalized everything for our new coffee table and tv stand! We’re sure to enjoy them for years to come. Thanks again! We will be back next time we need anything else for the new house.

I ordered online bedroom furniture set 4 months ago .Three days later someone from Leon’s called me and said your order need until first of November to be delivered. I call the store today and they said I have to wait until January. Very bad service and your appointment jumped 3 or 4 months and my money still in your pocket .my son has been waiting for so long to get his room .

Queensview location. Great product. Our salesperson, Sawsan, couldn't have been more helpful. There was an issue with the first delivery. The driver refused to deliver. I called Leon's. The in-store manager as well as Chris the delivery supervisor couldn't have been more helpful. Chris actually picked up a new couch at the store and delivered it to us the same day, 5 stars.

We were helped by Janie when we were looking for a new sofa. She was very knowledgeable and was able to help us find the perfect fit for our needs!! She has wonderful customer service skills! The store itself was very clean and pleasant to shop in. The team that delivered our sofa were professional and quick! I will definitely shop here again in the future!

I am always hesitant to shop at these box box places but my experience was really good. Sales rep was knowledgeable and helpful. I was told about 4 weeks for delivery and it was on time. The delivery men were fast, and unboxed everything within five minutes and took it all with them. So five stars for great service. I will most definitely shop there again.

I just want to say that shopping at Leons has been one of the best experiences I’ve ever had. The customer service is excellent (thanks Shivani) and when I was experiencing difficulties, Jessica, the manager, was kind and friendly while listening to my situation. Y’all are amazing and thank you so much for your professionalism and understanding.

My husband and I have been shopping at the Queensview Drive location for over years. We recently went back to buy a bed and our salesperson Sawsan was Fabulous. She took her time to go through all the different options and helped make a good choice. The staff is really great so is the service. I will always come back to this place. Love it,

I am Greg Frieday and I purchased a sectional from Leon's years ago so I went back to them . I am unhappy with what I bought, but the personale of your store are phenomenal. From Saad the sales person to Sandy in customer service to the the delivery guys, every one of you should how much good service means in this era. Thank you.

The 2 guys who came to deliver the bed frame and mattress work very good as a team. Also they were very polite with a friendly manner. They were marvelous. They took out the old boxspring and mattress then brought in the new bedframe and mattress and both set everything up so quickly. I couldn't ask for anything better.

Leon's called me several weeks in advance about my delivery and kept me informed about my accent chair I bought with my couch because the chair was on back order. The delivery team was quick and efficient and were very pleasant. Will recommend Leon's to all of my friends and family who are buying furniture.

We had an excellent experience with Sawsan! She helped us purchase our dining set which we love! She is very knowledgeable and she helped us pick the best option that fits our budget and needs! Excellent customer service! Strongly recommended for anyone looking for good quality furniture with good price!

My new server is gorgeous. Leons kept me informed each step of the way from purchase to delivery. Love I could track where the truck was on the delivery route. Delivery guys were awesome. As I was by myself they kindly took the server out if the huge box and took it away. Very friendly gentlemen.

One of the most pleasant order/delivery ever. Leon's called the day before scheduled delivery (which we were able to choose online) to confirm timing. The guys showed up within the timeframe, were very polite, clean, and helpful, and delivery was finished within minutes. A+

Great service. Guys were within the time frame....great tracking them made it easier. The guys were friendly and careful in bringing my item in. Not sure if I was to receive any paper, none was given to us. Sofa is perfect great size for our small space. Very comfortable.

Sales rep found bed and it was delivered on time. However I would like an invoice on delivery I bought a washer dryer a few months ago and no invoice, I bought a mattress set a few weeks ago and no Invoice and now the bed. Could some ne e-mail me these invoices, please?

This store took care of an online order for 4 appliances. I had a very positive experience, was able to talk to a person quickly whenever I called, staff was always helpful and courteous. I never visited the store so I can't speak to it, but I would shop there again.

Quick, efficient delivery. The delivery personnel were polite, and so efficient. Took them no more than 15 minutes to deliver and set up. Leon’s tracking system allowed me to plan my morning perfectly. They arrived exactly when they say they would. Nice!

Would give a negative rating for their customer service. They say one thing and mess everything up. Their sales persons trick you into offers, make you buy things from them and Frontline managers works with your flexiti account however they

Amazing place: they take money and you may get your furniture. If you are lucky may be in a month, or two or three ... or who knows... Because no one in this place knows when the delivery will happen - glorified show room for drop-shipping

Have been shopping at Leon's for 30 years and they never disappoint. If it's not right, they make sure to make it right. This last purchase was problematic from the manufacturer however Leon's Queensview Sales Manager Cameron made sure we

Sales staff was not helpful. The chair that I wanted was not in stock. 4 to 6 week before available. I arrived at the store early hoping the same item would be in stock at the store. The clerk at the cash wasn't experienced and so it

Leon’s furniture is great! Our dishwasher bit the dust a couple days before Thanksgiving. We were able to pick one up same day at Leon’s. And bonus… it was on sale. Thank you Leon’s for saving me from dishpan hands on Thanksgiving.

Excellent experience. The delivery was flawless. They put the chair together, took the garbage and they were gone. The chair is perfect for my newborn and myself. Can't wait for all the nights we have together in that chair.

Leons was the only place I could find exactly the table I wanted, and Customer Appreciation days made it that much better! Edit: I bought it West End and went to load it up amd they said I had to go to Orleans to get it.

The sales team were amazing! They helped me with an exchange from an online purchase. Both Lisa and Bobbi were efficient and kind. Lisa was so patient and kind with my family. I really appreciate all the help I received!

Sawsan was super helpful, she is very knowledgeable and professional, she helped us choose the best product which fits our needs. Thank you so much for your amazing help. Leon's delivery system is the best! Thank you :)

Sales associate, Singh, was very kind and helpful. The new protection plan is much more worth it now with the don't use it, don't lose it policy. We left with a nice new couch, cleaned carpet, and a Leon's calendar :)

Lisa gives great service. Even though we had made our decision quickly, she wanted to make sure we had all the information we needed first and was very informative. We feel confident in our decision. Thank you Lisa!

The purchase of a mattress was easy and glitch free. The delivery and installation of it went very smoothly and was undertaken with the minimum of fuss and mess. The real-time updating of the delivery was excellent.

Appreciate the sales staff. Mr. Balwinder and Lisa were quite helpful in suggesting the right product. Reduced one star as the second date for delivery / pick up has been missed. Still awaiting for the delivery.

Leon's called me a few times to give me heads up on delivery time, which I appreciated. Delivery guys were efficient and polite. Effortless transition. Took my old fridge away so I don't have to worry about it.

The two sales staff that I interacted with were awesome. Alex H not only assisted me with buying a recliner but convinced to purchase a different and better recliner that I will enjoy for years to come.

Leon’s had a great price on a mattress, delivery came after I purchased a frame from somewhere else. Timing was perfect. The delivery team took off their shoes and I was given updates prior to arrival

Our sales person, Rojeen, was very helpful, extremely knowledgeable, and a very kind young lady. She made our purchase experience fun. The delivery/service crew were professional and personable.

My wife and I purchased a couch and love seat from Leon's with the help of Sawsan. She was knowledgeable, polite, informative and even came in on her day off. Great customer service! Thank you!

Had a wonderful experience in buying a bedroom set. Very reasonable prices with great on site services. Cole was guy who assisted me, walked me through everything in a very professional way.

Delivery of new 50” LG TV was great but no help setting it up!! Can’t get it going so now have to pay $150 more to Geek Sqad in a few days to set up this TV! Very disappointed!!!

Wonderful experience. Janie greeted us upon entry and was extremely helpful and knowledgeable about products. Purchased a couch we didn't know we wanted until she assisted us !

Furniture was delivered before the due date. Personnel were very nice and welcoming. The leather sofa I bought is amazingly comfortable and beautiful. Strongly Recommend !

Never buy appliances from this place! (Similar review about 2 months ago - thank you Mike) Selling defective units and refuse to take any semblance of responsibility.

Delivery guys were great but both times they couldn't get the Couch downstairs. My husband and son took off the packaging and the railing and they got the Couch down

Great service, fast delivery, great product at fair price. Can't ask for better than that! :-) Communications was great, always kept us informed.

Sandy at customer service was so very helpful with my service request. She was kind, understanding and helped me with everything i needed!

Fast and exactly what we were looking for! We hard the greatest service and our dream couch in our budget. PERFECT! We are very happy.

They guys who delivered our couch were very nice. They were quick and very nice to deal with. No issues at all. We love our new couch!

We got great service and even better from Singh in sales! Nice clean store nice people who work fast we went the with mocha!

TV sales people were hard to find. But when we did talk to one (Bill) he was excellent! Delivery was also excellent!

Bought a great living room set a month ago- great service and product. Happy to shop at Leon’s.

Very happy with not only the service of delivery but the salesman at the Heron Rd. location.

Saad was very helpful. We got a $750 sectional from him today, it’s beautiful. Thank you!

All good, delivery guys were amazing, love the couch. Thank you!