Worst customer service experience ever. I bought a couch with a promise it would be delivered to my apartment on July 2, and after having cancelled my family trip for the long weekend as I was expecting a delivery, I thought of doing my due diligence and confirm the delivery with them on Thursday evening, I was told that they did not have my couch in stock, and the representative (Sean C) had forgotten to book it for me. I asked to speak to the manager (took them 30 minutes to find one as he was busy with other customers !!!!!) I was finally able to speak with the sales manager Jack, who apologized and promised me that he would personally handle my file and assured me that the delivery would take place on July 9(another weekend wasted), I got the email notification to track my delivery, and decided to stay home between 11:15 to 3:30, only to find out at 1:30 that the delivery was not happening AGAIN !!!! (Started to get an error message on the tracking website), called Leons and got the same agent on the phone who started to repeat the same story ; oh sir, your couch is not in stock, but I can book it for you. At this point, I had had it, asked to speak to a manager (again, busy with customers) took me again 30 minutes get a hold of someone, and I started to deal with a whole new person (Maria) to whom I had to re-explain the entire situation. She said she needs time to look into it and call me back …… I’m still waiting,,, typing this while am waiting for her call back. I ADVISE AGAINST DOING BUSINESS WITH LEON’S ************** Update Maria ended up handling the situation in a very professional manner. She followed up personally on my order, and made sure my couch got delivered to my place at a time of my convenience (mid-week), She also offered me $500 refund on my order. (still waiting on it, but I believe in her)

Our salesman Kevin B asked us to leave a review. I wanted to wait a little bit to see how the after sale portion went. Purchase was made 07 June 2022. In store Kevin respected our request to just let us look around and we would let him know when/if we needed help. We found what we were looking for and made the purchase. After selling us the extended warranty on the piece I was suprised to see there was nothing in our package to show what was covered or included in our coverage. When I inquired I was told to trust him..its covered. Seeing as sales people come and go I wasnt incredibly comfortable with the answer. Next we were told that he would call us within a few days to be sure we were happy and that all was going well. We were also told that the leather cleaner/ Warranty rep would call us within a few days to schedule a time to come to apply the protectant. We still have not heard from either one of them. Disappointing for the money we spent. So..the response from the GM through Google was for ME to call HER. I dont think when the GM has access to the date of purchase, our address, phone numbers and email that I should have to reach out to HER to get proper service. By the way..its a week later, still no call from Warranty rep to set up appointment. Millions of dollars spent every year on advertising but missed the boat again on BASIC customer service. Further disappointment quite honestly. Last purchase from Leons..lowered rating to 1 star.

Their salesperson have a tendency to avoid brown skin people or may be people who don’t look rich enough. My husband and I went there the first time and bought a couch. When I was looking for a salesperson no one was coming to our aid for finalising the deal. However, after A long time we managed to have a salesperson. I could see 4/5 salesperson discussing who should come here. All of them were reluctant. I thought may be it’s just that time. May be this isn’t always the scenario. After 5 month of our sofa purchase we went there today to buy a dining table set. Liked a table of $1200. I had some questions regarding the table and saw two salesperson standing near and talking to each other, so thought of asking them. Again both of them seemed reluctant and finally one of them came and answered questions. My husband and I are a young couple and we don’t look like we have a lot of money. And we’re brown. I really think it has something to do with that. Because they are with other customers who look well off and their behaviour with them is much better. Anyways, although I really liked the table, I got out of the store. I’m not paying a company for being reluctant to sell me stuff. It’s their loss not mine. I liked a table in Dufresne. If the measurements add up with my space, I will buy it. But not paying a single penny to Leons. If there was a negative review possible I would have given that.

I bought couch from Leon’s herons east last month, after that I changed the mind and canceled the order before my deliver it to me and they did cancellation for me. But somehow I don’t know they don’t cancel my order from their system. When I realize that again I told them thats okay and forgive them and asked for deliver my couch before I headed out out from country but they didn’t deliver. After I get back from my home country I visit the store to rearrange my delivery my couch when I explain everything that lady she was mean and rude to me, somehow I just control my eagerness and just ignored her rude and mean behaviour. Than I needed one floor carpet and asked the sales person his name is sean he was rude too I just asked him recommendations for good carpet he seems like don’t want sale. He told me it’s just carpet hey boy I am spending my money. What you think Leon’s is only furniture store in Ottawa. Again I had bad experience at pickup door too, one gentle man told me go inside and pickup and I went inside and one guy came to me with full of food in his mouth and mean to me why you came inside without my permission. Wow what ridiculous service. Never want buy anything again and again. I don’t want recommend at all, go where you get worth your money lol. By the way Sean was who sales man for my couch too.

We had a very weird experience. We managed to walk the whole store without anyone welcoming us which is fine but when we found something we liked it did take a moment to get their attention. That's fine. We wanted a table in a different colour and the sales lady said "yes we have it here" and pointed to another one. We quickly said no that table is different. Clearly a different model. Didn't have a lift top feature or glass accents. But she insisted its the same and claimed it also had the same drawer. We had to be firm and say no we want the exact model in a different color to which she quickly said no we don't have that as if we're bothering her. We thought maybe she is just a special case so we then walked away and tried to ask someone else. When we did, the first lady noticed and tried to stop the second lady from answering our questions. Note, second lady also seemed less than interested in helping us and shut us down very quickly again. A good sales person would encourage us to look at other similar products or atleast keep the conversation going. It was weird and we won't be back to spend our money here. The sales persons here look very bored and not interested in making commission.

Don’t buy from Leon’s . They never keep their promises. I bought a set of couches 4 months ago and have still not received the right one yet. We supposed to receive our couches in 2 weeks according to our sales person. But they came in 3 weeks when we received them the love seat had some stains on it we told them to come and replace it . In their policy if you are not happy for any reason with in 72 hours you can exchange or return. We wanted to return that love seat because of stain and was small for our space and replace with a sofa . They supposed to bring it with in 2 weeks and we 250 dollars extra in stead of $16 different in prices but still not received. 2 times they called us said we are delivering tomorrow your sofa but both times the drivers called us and said the sofa is very dirty you won’t accept. I called them many times to talk to a manager but they didn’t let me and said he will call you but I haven’t heard from them yet and not received my sofa yet. It has been 4 months

Warning. Do not buy from them!! No refunds for damaged items! I have purchased thousands from them, almost all my furniture is from there, have been buying from them for years. Recently I purchased a big order from them waited months and months for a partially delivery that I received damaged. I called immediately to have it replaced or repaired, no one ever got back to me. Finally I got someone to agree to replacement but they have no idea when I will receive placement it could be months even a year. No refunds allowed what so ever btw. Even if item is damaged. I find this extremely unfair that they sell you items and have no idea of delivery date and will not offer refunds if customer is fed up of waiting. I will never ever buy from leons again. I only ever bought from them due to past satisfactory service from them but this has left such a bad taste that I will never step foot there again. UPDATE I called Maria GM and have not heard back yet and my order is still not in.

Very disappointed in the delivery service. My grandmother ordered a mattress and realized it wasn’t for her, luckily she had 1 year to exchange so she did after 3 weeks. She also ordered an adjustable bed when exchanging the mattress, she was told from the sales man that the adjustable bed would be fully set up and the delivery men would show her how to work it. They arrived at her house and begun setting up the mattress (there is 3 height settings) she told them it was a hit too high they told her it’s not their fault she sat in the kitchen while they assembled the bed… then when asked if they could show her how the adjustable bed works they told her they had not set up the mechanics “it’s not their job”. She then asked if they could take the plastic with them from the mattress they said no we’ll leave it here because you’ll probably just end up returning this one as well. Needless to say I am shocked at the way the delivery men treated my grandmother!

Do not buy from here - we got our couch in April 2023. Little by little we noticed the seams were coming slightly apart, and it got worse and worse as time went on. The couch was not being misused or abused, just used as a regular couch. We contacted the store and were told the manufacturer says it's from wear and tear and they would do nothing about it. Wear and tear this bad after six months?! The only thing the store offered was $500 off should we wish to buy another sofa from them, however since it's only been six months since we made this purchase, we are still making payments on the current, falling apart, terrible couch. And because they are unwilling to take accountability or offer any other solutions, we will not be returning to buy ANOTHER sofa at $500 off. Buyer beware with Leon's. If you end up with a couch like ours, it's too bad, you're stuck with it and the ongoing payments. What a terrible experience.

Horrible location, would NEVER recommend. I asked to work with a specific salesperson, Pam, because I had come in before to look around and she was great and answered all my questions. Very sweet, great salesperson! She was busy when I stopped in and I was told to wait. No problem. Due to the fact that I asked to work with someone specific though, I guess it’s a red flag there or something because the rest of the staff completely ignored me or were complete assh*les. They had me wait around for almost 2 HOURS for this staff member. Only 1 person(Kevin - thank you) actually paged her and tried to help only later to find out the GENERAL MANAGER — one who assured me a couple times it wouldn’t be much longer and that the she would be with me shortly— sent her home early. Are you kidding me?! I would recommend going out of your way and finding another location to visit, unless sh*tty service is your kind of thing.

I was shopping around at Leon’s looking for a few pieces of furniture for my new apartment. An employee by the name of Rojeen approached me asking about my day and what I was shopping for. She processed to walk me through all the necessary items I would need and discussed the planning within the rooms and what accessories such as tables and chairs would look nice. She was so informative and was truly a life saver. I’ve visited multiple times since just to have her input on new items I should add around my apartment. Truly felt like someone who cherished their job and actually cared about the customer service she would provide rather then just focusing on sales as i’ve previously experienced at other shops. She really made my shopping experience amazing and is the reason furniture shopping felt like a hobby rather then a job I needed to complete. Cant wait to stop by again and have an associate like Rojeen.

My son and I were mislead by the Sales Rep, Brian V, on the availability and delivery of a bedroom set I purchased in March 2023 for my son’s birthday. > Before committing to the purchase of $4,626, I asked the Brian, the Sales Rep., if the marchandise my son wanted was all available - He confirmed it was and would be delivered on Saturday April 8. > When my son’s bedroom set was not delivered as per the agreed date of April 8th, I contacted Lions on the next business day (the 11th). > Brian, Sales Rep, said the delivery date was in August in attempting to give us a tentative delivery date in June. > My invoice states April 10th. Brian mentioned it was a default date and kept referring to August! > After getting the runaround with no concrete date for the delivery, my son asked if we could buy his birthday gift somewhere else — I agreed. > I called back Leon’s to cancel our purchase order.

For the first time, I really enjoyed furniture shopping. I would like to thank the management for finally hiring quality sales people. When I walked through the doors, what I think was a new sales person ran across the floor to greet me and asked me if I needed help. In my head I thought maybe business was slow and this was the beginning of her shift. I was totally wrong, this young lady knew her stuff! Rojeen (Sales person) asked and answered all my questions. Lead me to a few options that fit my criteria. No pressure and allowed me to take my time to make the decision that was right for me and my pocketbook. Through the whole process she made sure that I was comfortable with my decision and that I would receive the product that I chose on the date that was convenient for me. Whatever you’re doing Leon’s keep on doing it and hire the right people. Thank you so much Rejeen!

I had just moved into my own apartment, and wanted to get a couch that would last and is comfortable. I had no idea what it was that I wanted, and wanted to take the time to look around and try out different types without being influenced by a sales person. (I had gone to other furniture places right before and the sales people were so pushy I had to walk out as I ended up becoming overwhelmed and almost gave up on my search for the day). Then I decided to try Leon's at Heron Rd. There was a very nice lady named Pam who worked there and gave me the space I needed, and was also available when I had any questions/concerns. She was very helpful and was never pushy. I ended up getting a couch that I love and a great price for it as well!! I highly recommend Leon's and the sales representative Pam!! I will definitely go back for more furniture purchases. :)

I purchased a set of queen mattress and box spring. I have to say that I am very disappointed with Leon's after-sales and delivery service. First they delivered a damaged box-spring, (not sure if it was torn in the warehouse or during delivery). Leon's client service agreed to replace it. 3 weeks later, Leon's delivered a replacement Box-spring which didn't come within the time frame they told me. This one was also torn, and had stains.(???). This time Leon's offered me $30 off , if I would just accept it..as is. A month + 1/2 later, I am now wasting a 3rd day waiting for delivery of what I hope will be a new, intact, undamaged, and unsoiled box-spring.... At this point, I would not recommend Leon's to any of my friends. !!! (sad but true..!)

Very disappointed in the customer service here. We came in promptly at open for a special event and ready to buy a new bedframe after looking at several options online. We got a brief hello upon entering the store. 20 min later after walking around looking at multiple options trying them and deciding if we would like to move forward we wait another 5 standing near the one we like. Not a single associate bothers with us. Never have I been treated this way in a furniture store. Our living room was from Dufresne and I guess and we are driving straight there now to look at their beds and get treated a heck of a lot kinder. Very disappointed planned our morning around coming to your store. We will never be stepping foot in another leons.

I live in pembroke so no reading some older comments not given a friggin mug for the 5 stars ...that aside unsure if this site is the one at the Ottawa warehouse if it is i would really like to thank the girl named sadie she was beyond pleasant and responded immediately to a concern I had so thank you, there employee ,who fixes issues or complaints showed up very next day and called immediately after I spoke with sadie this man John deserves a congratulations as well for his kindness best best best employee myself or my aunt Trisha ever met ,she actually compared to him as if he was a old friend just stopping by thank you Leons warehouse Ottawa Ontario Canada your highly recommended in my book,

Had a great experience the other day. We walked in just to see what's available. The store is huge and has great selection. We talked to a salesman Kevin Barnaby. He helped us to find a perfect couch that fit all of our size requirements and answered all of our questions regarding warranty and delivery. It was delivered in just one week, we got luck and they had one in Ontario warehouse. Then we found a very nice 2 seater recliner in mark up and Kevin was able to get us even greater discount on it, even gave us tips on where to find movers to get it to our home. Overall had a great experience and really enjoy both items we have purchased at Leon's. Thank you Kevin!

I am in Toronto and wanted to order some items for my son who lives in Ottawa. I was very happy to order several items over the phone by speaking to Kevin Barnaby at the Heron Rd location. He was a breath of fresh air to deal with and was super helpful. It didn't matter the amount of times I called him to ask (many) questions, he was always willing to answer them with a jovial disposition. My items are scheduled to arrive on April 01 and I'm very excited that most of the pieces I choose were in stock. I absolutely would recommend Kevin for his exceptional customer service. I've dealt with many sales people and he is ranked at the very top. Thank You Kevin!!!

Awful customer service. Misleading information. Bought a sectional sofa - the website indicated it was in stock. Once my payment went through, I received an email stating the item was back ordered. I received a phone call from Leon’s stating the back order was until November. The customer service rep I spoke to was unhelpful, rude, and impatient. She was supposed to call me back with similar options and she never did. I canceled my order and went with a similar and much cheaper model of the sofa with The Brick. At the price we pay for furniture, the least this store and its employees could do is offer adequate customer service.

Received a heavily damaged dishwasher today, 48 days after ordering. Customer care won't send a truck to pick it up for another week! Until it's convenient for them of course. The truck was probably still out making deliveries when I called due to the damage. I live less than a kilometre from the store, just come and get it. The replacement will be another estimated 8 weeks of waiting. I had to carry it down to the garage myself to get it out of my kitchen. This was not a good experience for a new home owner. I'll be exploring other furniture and appliance options next time instead of trying to support the nearest shop.

What a joke - I wish I had read some comments before buying my mattress from there. The sale was made in the fact that we had 200 nights warranty. Of course and not surprisingly, none of the terms and conditions were disclosed by Sean (the #1 salesperson as described by the store manager Maria) so we ended up with a mattress we hated that we could not even return. Management could not care any less and of course this won't change a thing - hoping more awareness exists and less people visit so that they go out of business as they definitely do not deserve to be in business treating customers the way we were treated.

I visited Leon's with a friend to purchase a new mattress. Having not looked at any for many years it seemed like an intimidating task but the salesman, Kevin Barnaby, soon explained the features and warranties of the many mattresses on the floor. When I said that I had to prop myself up with extra pillows each night, due to reflux, he showed me an adjustable power base that will be wonderful for me. I will be able to do away with some of my meds. Kevin Barnaby made my shopping into a pleasant afternoon, fulfilling all my needs and then some. He was quiet and not pushy and answered al my questions. Thank you Kevin!

I bought a fridge from Leon's and added their extended warranty. The compressor stopped working after 1 year. Leon's informed that I need call King and States for the extended warranty. They sent a technician 2 days after just to check the issue. He told me to call back King and States so they could place an order for the parts. It has been 12 days so far and my fridge isn't fixed yet. I have been telling them I can't wait any longer as I have a newborn and toddler. !!!! This is my first and last time buying an appliance from Leon's. Next time, I buy from a more reputable place with better warranty service!!!!!

The Heron Road Location Maria is an AMAZING leader and taught me so much as a young person getting into the work force. I still use many of the skills and advise that she taught me in my current career as a teacher. The designer Kim, makes absolutely beautiful displays. She puts her heart and soul into each and every project. Finally, working for this organization when I was in University was perfect! They gave me the hours I needed and were very supportive of my post secondary education. I always look back at my time working at Leon's and absolutely loved it!

Walked into Leon's, not expecting much as COVID has slowed down a lot of productions. Ashley had came out to help me and I was looking for a couch. I wanted a left facing sectional but they didn't have a left facing one that I wanted, only a right. I was a little bummed out, but Ashley mentioned that they had a similar couch in the left facing sectional. She showed me that one and hooked me up with a good deal. I was very pleased at the customer service and how friendly this location was. Definitely coming back to purchase another one for my basement!

4 months delay ! I am incredibly disappointed with my experience with Leon's Furniture and their delivery service. The delivery of my order was significantly delayed, causing inconvenience and frustration. The lack of proactive communication and inconsistent updates added to the frustration. The delay had a significant impact on my schedule, and the customer service I received did not meet my expectations. I hope Leon's Furniture takes this feedback seriously and works to improve their customer service and communication regarding delivery delays.

After ordering a brand new fridge (final sale) on July 17, I received a damaged second-hand product from Leon's at Heron on October 1 (76 days later). The product was smaller than advertised and had dried residue on the inside shelves. Spoke with the store manager who disputes their return policy for damaged products. According to their records it is brand new straight from the warehouse.... See the attached pictures and save yourself the trouble of receiving this worthless customer service. Goto the Brick, Costco, or Canadian Appliance Source.

I just purchased a sectional I've had my eye on for over a year, I'm so excited! Kevin was great, got me the delivery date that worked for me. Hopefully it'll come in on that date, we've got fam coming in to town for Christmas! Edit: It came! There was a bit of a hiccup on delivery day but the delivery guys stepped up and got it to me on the original delivery date! I absolutely love this sectional!! I highly recommend Leon's, they went well beyond expectations thank you Leon's for helping to make our Christmas wonderful ♥️

One of the greatest customer service experience i’ve ever received. I came in looking for an oven. The lady helping me, Nalan was just the best, right when she introduced herself she complimented my jacket, which made my day. She was also very friendly and really knows her stuff. She had a smile on the whole and answered every question I had. The oven I wanted was out of my budget and she helped me find other ones within my budget but I really wanted that one. I recommend everyone asks for Nalan when visiting Leon’s!

Great service, quick delivery, and COMFY mattress! Recently purchased a new king size mattress to upgrade my mattress I bought at this same store about 5 years ago (which I had a wonderful experience purchasing). The sales staff were knowledgeable in helping me to find the perfect fit based on my description and preference from my old mattress; and they were able to deliver the mattress right to my bedroom within 6 days. All around it was a seamless experience and I will continue to bring my business here!

I ran into a friendly employee a couple weeks ago and I had to get his name. Ramiz provided awesome service and really made me feel welcomed and valued as a customer. He made sure I got exactly what I was looking for, and honestly until right now, I do not regret my purchase. He understood exactly what I was looking for, and I hope other people get to run into him. He's a really great help for such a huge store, and I'm sure his managers grateful to have somebody like him assisting their customers.

I am very pleased with the purchases I made from this Leon's location. Ashley in the service department worked with me from start to finish to ensure I had a positive experience with Leon's. She provided transparency and options for delivery on all my purchases I made. She really went above and beyond to ensure everything was delivered on time and at an affordable price. I will continue to purchase from Leon's because of this positive customer service experience I had with her and her team.

While this place has great furniture and options, the salespeople dont seem like they want to sell. I went there with cash to get a table and a freezer but was met with a sales team that was very unwelcoming. All i was asking for was advice and comparison but that was too much for them, given the store was empty anyways. They all need retraining or Leons needs to look into hiring better staff. Ended up buying the exact same table from their competitor. I will never be going back!

experience from 2019 about the delivery guys. I told the guy with the mustache that he's a bit early and he's gonna have to wait a bit for the owner of the house and I said it in the most simple way that could possibly be said but somehow what I said didn't fully reach the delivery guys brain and he looked confused as could be when I said it. that experience alone is annoying to think about to this day that's why leon's gets 1 star for not hiring competent delivery men.

We are so disappointed by the service. We ordered the entire furniture and waited for around 4 months for it to arrive. Things arrived in bits and pieces and many items were damaged. Now the replacement takes another 3 months. While placing the order they assure everything arriving on time and in good shape. Our dresser was damaged in the delivery truck itself. Side table had a crack and dining table was chipped off. I would never want to buy from Leons again.

Bought a bedroom set with help from Sean the other day and he was attentive, helpful, patient with a million questions I had about the top two choices I was deciding between. Excellent service and both of the products I was interested in were in stock so no super crazy long lead times on a back-ordered item. I have some other furniture I need to look at getting in the coming months and I'll absolutely be going back to them.

Prices are bad, wait time is too long. After 3 weeks waiting for a small couch (on sale) they had no delivery date. Went to a surplus store and found a better one for $1000 less, and was in stock. I'll never be back to leons. Also I just noticed that they did a hard credit check, even though I asked and she said they don't, plus I owe money on a flexiti account even after cancelling. This place is a total scam.

I purchased a couch from Leon’s - Ottawa East. The sales representative, Sandra, was amazing! She was very attentive. We are a young couple who just bought our first big furniture purchase together. She clearly explained all of the rules and regulations for the warranty, helped us finance and had it shipped to us within a week! Great saleswoman and an overall fantastic person. The couch is pretty nice too

Worst service after the sale. On the first day, they explained everything very nicely, but after the purchase, they made you a football and referred you from one person to another and even to the third party to ask for the services we paid Leon for that services. Never pay extra in the name of cleaning or maintenance or whatever they call it. You will never get the service for which you paid in advance.

Have always had great experiences at this location been helped by a number of associates (Pam, Jody, Kevin D, and Nicole) they are all extremely knowledgeable, friendly and answered all of my questions. The service department is just as amazing, Patricia has helped us get our deliveries set up, assisted us with after delivery care numerous times quickly and efficiently. Highly recommend this location!

Today I was shopping around at Leon’s looking for a few pieces of furniture for my new home. A young lady by the name of Rojeen was helping me out. She was so informative and was really such a nice lady, so pleasant and spent enough time with me on what would work in the space I had. She really made my shopping experience a pleasant one! Thanks for the support and keep up the great work!

I have been dealing with Leon’s on heron road for years. Their General MAnager Maria Andre and her team always go above and beyond anything I have ever expected from a furniture store. They are the only name I trust and the only place I will ever buy my home furniture or appliances from. I highly recommend this tire and team. They will always treat you like family. Love them!!!

I've worked with this store for a few years as I've done several renovations and upgrades. I've worked closely with Pam in appliances and thr GM Maria. They're amazing. They've helped me find the right products at the right price. They even helped me out of a bind. I always go there first because I know I dont have to shop around. They save me time and money. Thank you ladies!

I had a very pleasant experience here. I hadn’t been here much before, but I came in to look at some furniture and the employees were very nice and helpful. One particular employee who helped me and truly made my experience pleasant was Shabeena. She was very nice, professional, answered all my questions and made sure I had a good experience. I will definitely come back! 5/5

My husband was on the hunt for small Ottoman with Storage. He visited Leons on Heron road this evening Jan 6, 2022 and dealt with Kevin Barnsby. On behalf of my husband, Kevin went above and beyond the call of duty. His commitment to finding us the right piece was outstanding! Thank you Kevin for your excellent customer service. The piece fits perfectly into our setting!

Update general manager resolved and offered to me a free installation. From ⭐ to ⭐⭐⭐ The worst furniture store in Ottawa.After waiting 8 months my furniture and been told they'll install it and even confirmed a day before the delivery now when they delivered it they told to me we don't install furniture and I have to pay $240 for installation by the delivery guys.

Rojeen understands how to maintain customer service at Leons. I came with my family to purchase furnitures and I was unsure of which ones to buy. Rojeen from start to finish took her time to help me out and made us feel comfortable about the purchases as well. Very good customer service if you ever want to buy furniture look for Rojeen when you come to Leon’s!

Dealt with a lady by the name of Pam she was absolutely phenomenal! Great customer service, super friendly, extremely helpful and just an overall pleasant person to work with! I will definitely be contact Pam for future purchases! Can not say enough about how amazing she is! Leon's you got a winner with her! Thank you Pam for making my purchase so enjoyable.

Nice clean store with a huge selection; we recently bought a mattress and frame (the L2 which is amazing by the way) a new dining table and chairs, absolutely stunning and amazing quality, and we also got a great deal on a gorgeous top of the line living room package, only downfall is having to wait so long for it to be in stock. But, otherwise worth it!

I bought a 60” LG TV from Leon’s on Heron Rd, Ottawa. My salesman was Sean Charette and he was very knowledgeable of all the choices of TVs. He is also bi-lingual which was helpful as my friend who accompanied me is French. The experience was very easy and our salesman was super friendly. Thanks so much Sean, we love our new TV. Delivery was on time!!!

This is funny, the company putting a sale agent in the front to give a mug and chocolate to give them 5-star reviews. Please be aware. Most of these reviews are not actual. Update to respond to the owner: The lady who was in the front was literllay touching my phone to give you 5-star. If you were good enough, you were not going to do that!.

I recently bought a T.V Enas was so helpful and didn’t make me feel pressured at all. She was wonderful! and took her time to explain what is the difference between the make of T.V Very friendly, knowledge and not pushy at all! Thank you Enas from making my shopping experience so incredible and If I decide to buy any thing I will ask for her

I dealt with Brittany, she is a marvellous person and an excellent Sales Representative. She explained everything and made excellent suggestions and did not push things on me. Brittany had good suggestions about choices, she made my experience so easy and satisfying. She was very respectable and courteous. Many thanks to Brittany.

I came here 3 days ago and I got help from one of the employees his name was Ramiz I think and I just wanted to say he was a really amazing worker with so much passion and energy he showed me around at all the deals you guys had and I ended up getting a few thing at the end. What a great guy thank you very much Ramiz and Leon’s.

Was looking to purchase an office table and chair for work from home setting. Since this location is in my area, I gave a call to see their offers and had the pleasure to talk to one of the agents: “Sadi”. She was very insightful and gave me excellent suggestions. Will be looking forward to more business with them in the future!

We purchased a new chair recently and we received the best customer service from Pamela Thompson. She helped us with selection and delivery set up. If your looking to get new items for your home go to the Heron location and ask for Pamela Thompson to help you. She is knowledgeable and professional and made the experience easy.

The sales person Kevin was very professional and courtious, helping to locate the furniture and give a delivery date, however only part of the furniture had arrived and we are probably looking at a further two weeks. He provided a copy of my invoice to me and assured me if the furniture did not arrive I would get a refund.

Very good and pleasant experience at this Leon's. My wife and I went shopping for a range that we had our eyes on for a while. Upon our arrival Kevin B was there helping us finding the appliance and answering all of our questions on a professional & friendly manner. We appreciated all of your efforts Kevin.. Thank you!

My husband and I are very pleased with the expert knowledge of our sales girl Anna on the various mattresses. In particular we appreciated the fact that Anna was able to find a modern mattress from Sealy that matched the comfort and support of our old mattress from twenty years ago. Very happy with her service!!

Most terrible customer service ever. Very low quality products. Save your hard earned dollars and buy quality. Not furniture made with glue & customer support that can at least direct you to a solution. This office’s support isn’t helpful whatsoever, they take your money and dust wash their hands of you.

I went to Leon's I was greated by a very helpful kind lady. Her name was Pam she was so helpful with buying new appliances and a bedroom set also a chair. Pam is very experienced with all the products on the floor. So very satisfied with the service and the quality of the product that we purchased.

I went to Leon’s only to brows around. The customer service was great! This girl named Rojeen was very helpful! She was super sweet, and answered all of my questions. She also showed me a few options for couches (I need a new one for my basement). I would definitely go back and shop so more!

Hello it was an amazing day after a stressful weekend of thinking with my wife we went to Leon’s stressed on what we are going to purchase for our new home. A young lady helped me Rojeen I believe she was so sweet and helpful ask for her when you go in !! Very happy with her service Youssuf

I cannot recommend Leon’s enough! We recently purchased a bedroom set and was happily assisted by Ashley. She was very knowledgeable and friendly- making the entire process seamless. Coming from a customer service background, I was so pleased with her professionalism and genuine kindness.

I have had a life changing experience with the staff at Leon's. One of the staff members Ramiz was able to help me with everything I needed to know. The man knows his furniture what can I say. I will be going to Leon's for all my future furniture needs. Easy five stars, well earned!

I came to Leon’s to buy some stuff for my new house and came across the BEST sales representative I’ve met in my life. She was very kind and knowledgeable and didn’t make me feel pressured whatsoever. I would highly recommend this store and especially Rojeen. Thank you Leon’s!!

Charbel was very helpful when I came for financing, he explained everything perfectly and I was not rushed at all. He also helped me pick the right date for delivery of my purchases. He also speaks Arabic which helped my family understand better. I would 100% recommend Charbel.

I went to Leon's I was greated by a very helpful kind girl. Her name was Sadi I think.she was so helpful with buying new sofa set and a bedroom set also a chair. She looks very experienced.So very satisfied with her service and the quality of the product that we purchased.

I have always received great customer service but the best customer service I witnessed was shopping at Leon’s with my elderly mom for new furniture for her new apartment. Thank you Maria for your patience, time and guidance with the right furniture to fit her space.

I popped in to see if I could find a sectional for my new home and Ashley, one of the managers at this location, was extremely helpful! Her customer service is amazing and she was able to find inventory at another location since it was sold out here, 10/10 experience

I had a very bad experience recently with Leon's Furniture protection company. I was very surprised when Maria the store manager contacted me and put her effort to fix things up. I have to admit she did her best and resolved the issue to our satisfaction. Thank you.

I was with a co worker today at Leon's, Sean assisted us today also on a previous visit, I would like to thank you Sean !! Olga left Leon's a very happy young lady !!! See you soon for my visit for a new bedroom set !!! Thank you so much you were wonderful !!!

Patricia was super helpful with my order. I received two of the same piece and it was going to potentially be months to receive a replacement. Patricia had someone from the warehouse disassemble a floor model to resolve my issue. Highly highly recommended!!

Have been shopping at Leon’s for a long time. My past couple visits I have been getting the help of a sales representative Rojeen. She’s great to deal with. Very helpful and great energy. I highly recommend both her and this location for any furniture help.

Even the staff that calls to inform you your order will be delivered soon (and earlier than scheduled!) are super friendly, thanks Hodan! Anna S helped us buy a new mattress and Kevin B helped us select a new couch that didn’t have a super long waiting time

Had couch delivered on Tuesday January 10th,. Drivers were Awesome. Even took shoes off before coming into apt. Second time I've purchased from them and only place I feel like I'm a valued customer. Thank you for doing a great job hiring a Fantastic team

Bought a couch almost 20 years ago that has long since been gone. Wish they would stop spamming my phone. You can block their number but it doesn't stop them from leaving pre recorded messages trying to get more money... should be illegal if it isn't

Enas E helped my Mother and I today. She provided us with excellent customer service. She was attentive and friendly. She also gave my Mother time and space to think and to make a decision. Thank you Enas for your kindness and professionalism! Cathie

Pam was so helpful and didn’t make me feel pressured at all. She was wonderful! Very friendly, knowledge and not pushy at all! Thank you Pam from making my shopping experience so incredible and I will be coming back and recommended you and the store!

Ashley was extremely helpful on helping us select furniture that fit our need and budget. From mattresses to coffee tables to appliances, she made it easy! Very happy with Leon’s and her service, and this is our go to spot whenever we need anything.

rojeen was very helpful on the floor and very professional, she sold a couch to me at a nice price, and then the warehouse man Ajeer was very kind and quick by fitting it into my car when I thought it wouldn’t have fit. Definitely coming back :)

I recently visited this location to purchase a mattress. Nalan did a great job at providing me assistance to get the best option and warranty. Thank you for you friendly approach and all your time! I will definitely make another trip soon :)

The Leon’s team represents among the highest levels of customer service I have experienced. And thanks to Zainab her Information was accurate, responses to queries were turned around very fast. Answers were clear and where necessary detailed

My wife and I bought 2 couches from here. The salesperson told us that because we did a special order of our couches in a different colour that we’d have to wait 4-6 weeks to get them. We were okay with this because we planned ahead for a

Pam was great in helping us find furniture for our new home. Knowledgeable, efficient and very helpful :) To add - visited again looking for a mattress. She understood my needs and wants and was very knowledgeable in products available.

‏Great experience. Zainab is an amazing sales person. She was very helpful in choosing Sofa and Tv. She was very patient, she helped me for everything i needed. She was friendly and great customer service. I recommend her for everyone.

The exceptional service that Rojeen provided is very impressive. she helped secure the sofa, delivery, painting, helped us with the offer and went out of her way to try and find a matching pillow that was very hard to find. Thank you

My wife and I purchased a leather love seat, we were served by Kevin B (a.k.a. "New Kevin"), fantastic service, no pressure which I really appreciated, and very happy that he kept us informed of the product arrival date - thanks!

I don't usually leave reviews, but I do want to give credit where credit is do. Thank you so much Ashley for your help in getting my sofa quickly delivered! Give the state of my old one, it couldn't have come at a better time!

I was able to buy so much furniture from Leon’s yesterday and the customer service was amazing! There was especially one lady who helped us a lot, shabeena. She was very helpful polite during the whole visit. Thank you Leon’s!

I absolutely love the selection and my sales gal Pam is amazing. She’s attentive, never aggressive and always supportive. All the team is always happy and the environment is just peaceful every time we go. And we go a lot.!

I called in early for information about things and I had great costumer service. Great job sadi glad that someone was able to be so sweet and helpful at the same time. SADI Has so much patience we need more people like her.

I highly recommend shopping here, amazing customer service, I have shopped at Leon’s on Heron Road for years, never have I been disappointed. The general manager, Maria Andre is so lovely and always has satisfied our needs.

Great experience at this store! Very clean and organized. I was kindly assisted by Sandra P before a salesperson was available, and she was very helpful and personable. Would definitely recommend checking this Leon’s out!

We had a really great experience shopping at Leon. The customer service is excellent and our sales representative Ms. Nicole could help us with the best available options. We would definitely recommend this place …

I am a 87 year old woman and I can’t express how much Ramiz helped me. I’ve never had a couch before as I’ve never wanted one but he made me realize that it’s all I’ve ever wanted. Thank you Ramiz I hope you see this ❤️

Brittany was super helpful! She answered all my questions thoroughly and made sure I got everything I needed at the best possible price. She made my first large furniture purchase easy and stress-free. Thank you!!

The sales staff, customer service staff and delivery staff are incredible. We have been shopping at Leon’s for 23 years now and never once had a problem. Looking forward to many more shopping trips to Leon’s!

I recently visited leon's and ordered a black couch, I was very pleased to meet a man named Ramiz. He helped me load my couch into my truck and made it quick and easy. Thank you so much leon's and Ramiz!!!!