Yesterday, January 26 at approximately 7:00-7:10 PM I went in to the Marshalls in The Shops At Arborwalk ( 10515 N. Mopac Exwy Blvd F ) little did i know i was going to get the worst customer service. I went in to look for a curling iron and a dress. I went up to a colleague that was leaning against the podium in the fitting room and i asked her if she worked here, since she was so casually leaning against the podium and scrolling thru her phone. She just nodded. I apologized and asked if i was interrupting, she asked me what i needed in a rude tone, i ignored it since i knew it was toward the end of day and we are all just tired. I then asked her where the hair tools were at... since she was not paying attention to me because she was so focused on her phone. i repeated myself in Spanish. she then pointed to literally nothing and never looked up from her phone. I asked her again and she comes up to me and again points to nothing. i apologize for interrupting her time on her phone, she turns around and calls me a " pendeja". which in english means stupid, or something offensive. All while this conversation is happening she has been giving nothing but attitude and being dismissive. I asked her " what did you say?' and she responds " you heard me" i then ask her for her name and she responded " for what ? I'm not going to give you my name" i told her i was going to go speak wth her manager and walked away. i go up to the register and ask to speak to a Manager. i wonderful Manager by the name of Jeanive R asked what happened and i told her the situation. She immediately apologized and offered a $10.00 Gift card. The manager then walked away to go to the back the store and when i passed to the fitting rooms the colleague was no longer there. I do not think that the colleague was called in to have a conversation with her. I do think that this colleague was more than likely covering someones lunch or break. The colleague was older lady around 40-50, hispanic around 5 feet. i was there for 40-50 minutes and did not enjoy being in the store since i could not try anything on. I want a resolution to this issue. it was embarrassing, humiliating and overall emotionally overwhelming. horrible horrible experience.

Just left this location and was very disappointed! I was told that I WAS NOT able to purchase some pajama pants because the top was missing. Well maybe you DONT put them out in the rack for sale Most places are able to still ring it up some way or another. The manager Kaley I think, sorry can’t remember, was of no help at all. All she did was address our cashier(completely ignoring us) and didn’t even really explain to him what to do. The poor guy was very nice though. I spend a good amount of money at all Austin marshalls locations and by far worst service ever.

This Marshall's is clean, well organised, and roomy. They have a good variety of good quality products, some usual and some unusual, they are fairly reasonably priced, and their staff are helpful and friendly, which makes shopping here pleasant. I have never seen clothes or shoes strown about, like I have seen in some other chain stores...that make shopping feel stressful. Their sales people are always stocking and cleaning up, and are never standing around yakking, but are actually working.

I always find even more than I bargained for here. Tons of awesome stuff and all of it is super reasonably priced. Unfortunately this also means I usually spend way more than I planned on because while the prices are good, there's just so much awesome stuff that has to come home with me. The staff are usually pretty friendly too, although sometimes the line gets super long. Like half hour to check out long, even with all five registers going all at once.

The young man that actually assisted me as a cashier he did a damn good job!! There’s literally a 15 minutes wait in line for purchase/returns. The register is always down at this location for some reason however I Did get my refund IMMEDIATELY that’s always a plus most stores have a 3-7 BUSINESS DAY policy before the refund is released to your account. You can always call your bank ask to speak with the ACH DEPARTMENT. unless you enjoy being redundant.

Cashier's line and light was on and she was rude and said no she isn't checking anybody out so I went to a different cashier who just seemed to be going through the motions, I mean I get it, work isn't always fun and its busy but oh well. Paid and left. Noticed the first cashier I delat with at register 4 still had her light on but not helping anyone. Like turn your light off and at least be courteous and acknowledge your part qnd how your tone is.

It doesn’t matter what time of day I go here, the lines are always too long because they do not staff the registers appropriately. More than a few times, I have left my basket/item and walked out. At my most recent visit, I even overheard the store manager telling the team about how their “numbers were down” and that customer service needed to be improved - then I stood in line for 15 minutes with with 2 registers open and a line of 10 customers.

Very Very disappointed. If you wish to buy quality product dont even bother going here. I recently purchased a beautiful cup from the store. It wasn't very expensive... BUT.. when I got it home I tried to wash it with some water and the handle just fell off. Upon closer inspection I realized that it was just glued on. I can not believe why a store like this would do something like this. But I am never going there again, that's for sure.

I love the convenience of an all in one discounted retail store with name brands. But their selection of perfumes are not great and not worth the price. The employees don't seem happy when I check out. I prefer Ross, good or bad any day, if you figure out How to shop there, for smashing designer finds, ie.. rugs, linens, sports brass, shoes and art work/mirrors. Can't beat Ross❣

Marshalls is my favorite store to shop! The Arbor walk location I found so inviting to shop because the store was both organized and clean. Amazing!!! The staff were positive, attentive, and courteous. Avoid an obstacle course due to merchandise debris sometimes found at other retailers. Marshalls pristine presentation at arbor walk is worth a visit.

I recently purchased some cleaning cloths, and food storage items from Marshall's. And so far, I'm not feeling good about a couple. Thumbs down on the "joie" Onion Pod. The onion still stunk up my refrigerator. And a HUGE NEVER BUY AGAIN, to "casabella" for packaging unsanitary cleaning clothes. Photo's included. Buyer beware

This is one of the nicer marshals I have been to. It is located conveniently in the arbor shopping center and carries a variety of brand-name items at discounted prices. The staff is always friendly and the store is very well organized. I definitely recommend stopping by if you happen to be in the area.

The store was really nice clean the workers were friendly and helpful went there because online it was saying that Marshall still had a layaway but unfortunately when I got in line they didn't have a layaway only at certain stores and of course no one that worked there knew where so I left

Really disappointed today, I took back a pair of shoes that had a defective strap, and the cashier immediately said that I didn't buy them at their store, and she wouldn't return them. I've had nice shopping success there otherwise, but her immediate attitude was enough to sour my opinion.

Marshalls is the deal. Went in for a lipstick so I could go to look, marginally decent an fit for human consumption well, like I am not an animal. A great matte lipstick duo was found, yea!!! I was also able to get 2 icee face masks for my upcoming vanity surgery!!! They have it all ...

As with all similar retailers, stock can be hit or miss but if you're not looking for something specific you can find some really great deals. I get a lot of my cookware and home accessories like throw pillows here (you can sometimes get great deals on fancy candles too).

This is a decent location with a good selection of merchandise. The prices are mostly great. The only downside is that the customers tear up the store faster than the employees can clean it up. There are often really great finds hidden in mountains of stuff.

Had to return something and no issues, seems like a good store. I never shop at Marshall’s but they have great deals. I bought something at another store that was half off compare to other stores that I normally would shop at. Customer service was great too!

I came for something else but ended up with better stuff. Definitely saved money! Got some Crocs here for $19.99 when DSW next door wanted between $44-59 for the same ones . I even bought some charms for $8 a pack! I will always check Marshalls first! …

Good experience. There was not a lot of product/clothing/shoes to choose from. Most items were on sale, so I believe this Marshalls was clearing out winter items to make room for spring. Will definitely go back in a week or two. Good customer service.

Prices were great as usual, and I realize this is highly subjective, but I wasn't as enamored with the selection and styles on the particular day I went. To their credit, all the cash registers were open on what was a somewhat busy day.

Love the store so many things that you can get there at really good prices. And there are always checkers available when your ready to leave. The floor staff is ok. Not really very helpful but will direct you in the right section.

I haven’t shopped at Marshall’s in years. Went in earlier today to check out their shoes, housewares, bedding and pets. Found a hair ion & OPI nail polish ($3.99). I appreciate how organized the store is. Thank you! :)

Great location with a good selection of home decor items, clothes, etc. I stop in regularly and always find something new. Last time I found a really cool bench, waited on it a bit, and bought it on sale. Great find!

I am so convenient with their clothes collection, they have a great collection, the latest and stylists. Also, the price was amazing and very reasonable. Somehow, I found a lack of customer service, it's bit worts

Good prices on items if you can find something you like that's in your size. Sometimes things are picked through and can't find anything that actually fits, but if you do find something then it's worth the trip.

Good selection. Got a great deal on a leather backpack that was reduced. Wait time to check out is less than desirable but when you've got good deals its expected. Employees are friendly and helpful

First time at this Marshalls. Only my fourth shopping trip since the beginning of the pandemic started in March 2020. The store was Moberly organized, clean, and associates were friendly & helpful.

I love coming here. I always find great stuff, from little items to clothes, pet supplies, kitchen cookware, shoes, makeup and skincare. You can get it all here and at really good prices as well!

There are people greeting you at the door and the store is kept very clean. The cashier was very friendly. Found a great 1000 piece jigsaw puzzle, some exercise material and a beautiful sweater.

my first shopping experience @Marshall's ! .. and I did enjoy it. they are priced near Ross Dress For Less, but I think the merchandise is a little nicer here.. just under Target! …

Went in to buy some wide legged pants and found multiple options. It was reasonably priced, all the pants I got were below $20. The store was pretty organized and the service was good as well

Found some good shirts but I feel like the mens department has a long ways to go to catvh up to the woman's. They have racks and racks of stuff. That might just be the way it is though.

Hit and miss. This time I walked out with 1 item after trying them on. Still a good shopping day. Even when busy they bring all available to check out making the paying process swift.

This store was so so clean and well organized! Lots of inventory. Easy to find what I needed. Friendly, helpful staff. Great shopping experience and I HATE shopping. Thank you!!

I love Marshalls. They try keeping it clean and organize most of the times. Their people there is always friendly and are always given great customer service.

Average selection, the way they did the front needs to be more spaced out. People stand in line with kids everywhere and you can't leave until they do.

Wow! Great low prices but very limited inventory...way overcrowded...no mask enforcement...you know all the speshul people breaking the rules …

Some employees in the changing are so unhappy to work in there. They hardly communicate. Overall the service is good and the prices are reasonable.

One of my fav Marshals' branches. Its clean, has a wonderful selection of items and great positive vibes. I love shopping for shoes from here.

Very High quality clothes and best deals. Best if you dont want to spend a lot of money but want some high quality and brand name items.

I know this is a discount store, but it always looks messy and disorganized. Not very many cute styles. Most of there stuff is outdated.

The selection of clothes was great. Continuously restocking with more beautiful and reasonably priced items. Will shop there again soon.

Very friendly and helpful employees. Thank you to the sweet fitting room attendent who helped with our double stroller and was so kind!

Great for the ladies. Not so great for the gentlemen. I only go here because the old lady likes it and always finds something.

Ummm, my new favorite! So nice and organized. Good quality stuff too, for a Marshall's that is. Was wanting to get everything!

Their clothes are very nice but i find their prices are a bit high. I like Ross a bit more because their prices are lower.

Great store! Usually very clean and organized for being a type of store like this. Amazing deals on luggage and perfume!

Team that works there always very nice! Going there pretty often last couple months, and never had any complaints. …

It's great place for your clothes, shoes, young kids toys and kitchen accessories. Great saving for all clearance items.

Store is well organized but not many choices or sizes not available in many sections such as men's shoes, shorts etc.

Huge store!! Items for everybody except men! Enjoyed shopping here but wish they had more variety for men's clothes!

Great place to shop for everything household, men, ladies, boys and. A little something for everybody at Marshalls.

There are other locations with better variety but this place was nice. Pretty packed with shoppers but still nice

Clean, well organized discount clothing and home goods store. They have some great brands that very good prices.

Quality clothing with discounted prices. Here I find everything from accessories, clothing, to home items.

Great prices and always find a steal at a fraction of the price the same item costs at other stores.

One of the best locations I've visited so far, a lot of variety and the prices were pretty good.

Always love Marshall's. However, of late the back sections (Housewares) seems quite sparse.

I always find great variety and selection along with great prices at Marshalls and TJ Maxx!

Cute items with great prices. Had the same stuff target does but at a fraction of the cost.

Very clean store. Too bad they didn't carry a weighing scale. Got some housewares though.

A nice Marshalls with good deals. Staff is friendly. Expect to wait in line to checkout.

I have always received excellent customer service here and the selection is fantastic.

I was amazed with the sales they have going on... Lots of options and great prices!!!

I had an amazing experience shopping here. Manager on duty was outgoing and helpful.

Always good stuff here, outfits to the kitchen line. Service is pretty nice as well.

I like this Marshalls it is always so clean and the shoe selectuon is always good.

good customer service, wish there where more medium sized atheltic shorts for boys

Yes, I found what I needed and also what I didn’t know I needed but now do! Thanks

I like the stuff there but to me it's a little expensive...just a little …

Good store but they don't open til 9:30. Google's hours are incorrect. Bummer.

One of my favourable places for decent quality and good priced clothing items.

Everything picked over, no selection, too crowded and no one wearing a mask.

Not so crowded and sometimes you can find special things if you look deeply

Marshall's rocks! Great selection and wonderful prices on top brand items.

The store is not that messy compared to the other Marshall's I've been to

One of the best. Found great flower pots, weights and skincare. Woohoo!

Good store with variety of clothes at a good price and friendly staff!

Always love going to a Marshall’s to look at the beauty section!

This Marshall's has quality products always has at a far price.

always has great deals and affordable prices with cute stuff!

Lots of great bargains and the check out staff is very sweet.

Great stuff, great quality, great prices! Nice employees.

It says that they close at 10 pm but they close at 9:30 …

Very clean store You can find gifts,clothes and more

Always lots of choices from the useful to quirky !

lots of gear selections and excellent discounted

There aren't many places like this. Great deals!

Nice and clean location with a decent selection.

It's marshalls great surprises there always

Not a lot of women dresses to choose from.

Wide variety. Friendly staff. Clean store.

Always my favorite store great treasures

Always find great stuff at a great deal!

Very nice Marshalls with amazing staff!

Very nicely organized and clean store!

Great selection of options.

You r a bad bad google call

Nice place to shop cheap.