It is currently 8/28/23 I was a patient here for 48 hours. (Keep in mind I am only 22 and I have no cardiac history) I came on 8/26/23 at 8 pm via ambulance for chest pain that was radiating down my left arm and back. I was told the ekg showed left atrial enlargement. So far after several tests and doctors I have been told everything from this is not normal for your age, to you have abnormal blood work, to we see you have elevated heart enzymes, to your potassium is just low, to your fighting an infection, to you’re just dehydrated so we will be sending you home. The staff is So extremely uncoordinated and if you do not ask the right person they will leave you in the dark on everything. In the CDU the staff will not come check on you and I was not offered toiletries until a few hours before discharge. One of the nurses I had was excellent and it comes at no surprise that she was a new nurse to the hospital, ( guess the compassion for patients hadn’t been drained out yet) and did take time to explain my charts upon raising concern that no one had spoken to me about what is going on. That being said that nurse had been the only one advocating for me. Dr. Khan “or however you spell his name. He didn’t even spend enough time in my room for me to even know” in the cdu will basically tell you “if we don’t see anything structurally wrong with you at the hospital then it’s not our job to do further testing or ease your discomfort that’s your pcps job “. Don’t go here!! My potassium levels have yet to be normal which according to them “can cause cardiac events” and I still feel the same way as I did when I came in. Keep in mind I was given otc pain meds and nitro multiple times AND IT HELPED at 22 YEARS OLD and they really sat here and said it’s not my problem BCS WE CANT FIND ANYTHING significantly wrong. All they did was add a bill to my list and no answers. The doctors and nurses have no communication and it takes an extremely long time to be seen. I didn’t plan to come here and I feel punished for it. For the love of god don’t go here Bcs the stress of trying to find out what is wrong is gonna kill you first. The staff lacks empathy and compassion and this hospital needs to fix it. I specifically asked to be left alone after I found out I was being discharged with no change in status or definite answers, and the charge nurse decided she was still going to come in and explain to me why they were discharging me. They completely ignored my request to be left alone.*ALSO PLEASE LOOK AT THE REVIEWS THEY ALL SAY THE SAME THING* edit: had to repost my review bcs it got removed :) ****another edit found out I have an autoimmune disorder which they never told me I tested positive for on my Ana and titer test

My wife was scheduled for an elective induction which turned into an emergency c-section at Memorial Hermann Southeast between June 24, 2023 and June 26, 2023. Although most of the nursing staff was exceptionally thoughtful, kind, and empathetic, there was one 'bad apple' in the bunch who tainted our experience. With that said, the more egregious complaint we have involves the anesthesiologists at this hospital. As most, if not all, people who have endured a c-section would relate, such a surgery is fairly uneventful and pain-free. Unfortunately, that was far from the case with my wife's surgery. She felt pain throughout the entirety of her operation and agonized continuously as I implored the doctor to alleviate her suffering. The anesthesiologist attempted to medicate my wife but was unable to improve her experience in the least. I was helpless as my wife lay on the operating table, screeching in pain. After I was forced from the operating room with our newborn, my mind was racked with anxiety, thinking of all the suffering my wife had just had to endure. I waited for over an hour in our room without even the slightest update before my helplessness forced me to leave and inquire about my wife's condition. Not a single person had decided it was prudent to keep me updated as to her condition or her whereabouts prior to my inquiry. When I was finally reunited with my wife, she recalled how so many of her friends and family members had assured her that a c-section would be pain-free and easy to endure, yet how agonizingly painful her personal experience was. Upon hearing my wife's comments, I was in utter shambles and felt more powerless than ever. I was also overcome with anger and resentment towards the team that operated on my wife. The staff at the hospital, from the doctors to the nurses involved, had no satisfactory explanation as to why my wife's experience was such an anomaly. Short of making excuses, they were unable to provide any meaningful explanation as to why we had to endure what we did. The entire experience, for my wife and I, was so devastating that I cannot imagine that I would entrust the 'caregivers' at Memorial Hermann Southeast with another chance to serve my beautiful wife or anyone else that I love.

I took my wife to ER on Saturday because of a mental health crisis she was experiencing. She was triage fairly fast. I felt that she was not assessed, since she was being non-verbal, the nurse asked me what was going on. I explained that she was refusing her medication, not attending her doctor's appointments, refusing to eat, hallucinating etc. When the doctor arrived he told the nurse to draw blood and urine for lab work. He never acknowledged the patient. He came back a few minutes later and said he was ordering a Cat Scan of her brain. After a while he returned and told me that there was nothing physically wrong with her and there was nothing more he could do for her. He was discharging her home. The nurse asked me if I needed someone to take her out on a wheelchair. I replied she wasn't walking or standing without assist and yes I needed someone to be with her while I got the car. My wife was resistant to getting up and getting on the wheelchair and I ended up having to lift her up and place her in the car. She stayed slumped over on the drive home. Her condition has gotten more acute since Saturday. My complaint is: doesn't Hermann Memorial have a standard of care for patients having a mental health crisis or is what we experienced SOP. We were provided with discharge instructions that had no information or referrals for my wife's condition. After our experience maybe your ER should post a sign stating " We Do Not Handle Mental Health Crisis Here".

Just left the hospital with my husband and if I could give them no star I would! I was there last Thursday with my husband who was in a lot of pain and I got blood work and an ultrasound and they told us that he had gallstones. They gave him medicine and told us that if the pain came back to go back to the hospital to do a recheck and that he might need surgery of how severe it was. Tonight the pain came back and it was unbearable when I got there nurse Becky was rude she told me they had no record of my husband being there last Thursday and that I had might given them wrong information or lied. I didn’t take any paperwork with me (that was my mistake on my end) they told me they couldn’t find any information and that they would had to run test again and then the doctor told us that they were not going to be able to do any surgery on my husband unless he was bleeding out. After explaining to them that I could go back home and get the paperwork the nurse again said no we don’t need it. They tried to run test and my husband refuse and we left. I was left speechless of how careless the nurse and the doctor was I get it working long hours can be exhausted but if you can’t habladle the job then it is time to change careers.

Their ER is a joke. They were short-staffed so they had NPs diagnosing patients and prescribing meds. The NP knew I was a dialysis patient and medications should be at a lower dose, but she overdosed me. I took the antiviral and Tylenol 3 the next day as prescribed, totally lost my equalibrium, fell, crawled to the door to let my friend in (she hadn't heard from me and was concerned), and ended up going by ambulance to the hospital the following day from the overdose of medications that they prescribed me. I was told I wouldn't be charged for my hospital stay, but I got a bill in the mail. They were already paid $35,493.49 by Medicare and thry want me to pay the $522.26 balance. Their hospital is also a joke. I'm also a diabetic and they didn't feed me anything the 2 days I was there. They didn't even give me a sip of water. While I was unconscious, they gave me a COVID 19 vaccination and 2 flu shots (I NEVER would have agreed to those shots!). I left the hospital with a bad cough that I can't get rid of, and I now have minor chest pains (myocarditis?). This is unnacceptable, you can't force vaccinations on a patient when they're unconscious and can't decline. I will find a lawyer and sue them.

This hospital seems abandoned or soon to be. No one here wants to work starting with the front desk & security. Lazy is an understatement. My mom went in thru the ER , I literally had to drag the words out of their mouth. The NP Lilian seemed in a rush when she went in to give my mom the POC, she tried killing us with kindness as if she didn't know we noticed she was in a rush, there was no one in the Er but she was rushed to get on the phone like the rest of the front staff. Her visit into our room was pointless, i got most of the answers from the gentleman who put the spleen on my mom. Then we went to check out, the lady at the check-out had a big bag of cheetos on her desk (station 1) She didnt even bother to check us out and had no idea that's what we were trying to do. Basically, we just walked ourselves out. The level of care here is a zero. I give a star to the gentleman who took his time to get my mom the disk for her imaging done at the facility. As I didn't get anyone's name because no one introduced themselves. Not even Lilian the Np only know her name because I saw her name tag. (Below a pic of the front desk staff, unbothered because they were too busy on their phone)

This review is specifically for Dr. Christopher C. Walker. Yesterday late night we brought in our elder uncle because he was in a lot of pain. The hospital and all staff were great but unfortunately the Dr. (Dr. Christopher C Walker) who saw my uncle was of no help at all. When I say he just saw him I mean that literally. Symptoms for weeks, urgency to go number 2 every 15 minutes, constant pain, and getting worse every day. He had so much pain that he wanted to call an ambulance but we decided to pick him up and bring him to MSE because this hospital has always taken such great care of our entire family. The Dr. right away jumped to the conclusion that it could possibly be constipation so he ordered an Xray of his abdomen. That’s it, just one lousy Xray which the Dr. decided did not show constipation. No labwork, no prescription for pain. No solution. He said whatever my uncle had could be treated as an Outpatient procedure. So here we are, my uncle has been sent home still in a lot of pain. And we’re back at square one. What’s the point of an Emergency room if you’re not going to get any real help?

DO NOT GO HERE IF YOU ARE MENTALLY ILL. Brought somebody here due to abdominal pain a doctor in our friend circle believes to be appendicitis — insisted upon testing, only to wait for 4 hours writhing in pain in the lobby because they had no beds or rooms available. Nurses and staff were incredibly rude and made snide comments the entire time we were there. Received no ultrasound despite complaining about severe abdominal pain. Meds that were given were not enough, we were ignored when asking for a reassessment of the dosage. At 4.5 hours we were taken back into a room with other patients separated by (dirty, bloody) curtains, told ‘there’s nothing we can do’, at which point my friend started having a panic attack. Friend stated ‘I’ve been here six hours with no answers and I feel worse than when I came in’, to which one of the blonde nurses walked back into view to snap ‘You have NOT been here six hours’. We were then escorted out by security even though my friend could not even walk and had to be carried to our car.

I showed up last night via ambulance, they really treat you like live cattle. I did not mean to puke but I was very Ill but they look at you like you’re disgusting, don’t offer any support or tissues. They kept talking amongst themselves “has her heart rate always been that low?” I feel traumatized by my level of care. Really rude staff. I lost sensation in my arms and them trying to draw blood, stuck me, hurt me. Gave me an attitude when I cried. I was escorted back out to the waiting room and immediately took me back in when they saw I was alone and scared after being in a room, they wanted to leave me out there with no phone half unconscious. The nurse acknowledged the IV was never on. My husband was in the waiting room for over 2 hours and I was alone, losing consciousness, no phone, no support. Just treated like an idiot. Truly a lack of empathy. I’m thankful I’m alive and not thanks to any doctor or staff. I think they need a good wake up call, I would love to raise awareness about this hospital.

This has to be one of the worst hospitals in the Houston area. I passed out last night at my house called 911 and I taken here to be evaluated. When I arrived the EMS truck that I was in crashed into another EMS truck. Then the doctors dismissed all of my concerns then proceeded to yell and curse at me then I asked them to leave my room. They didn't realize my wife was on the phone and heard the whole conversation. I let them know my wife was listening then they had a shocked look on their faces. They left me in the room without checking up on me for about 2 1/2 hrs. Then they released me saying my chest CT was clear which was a lie or the doctors don't know how to read CT scans. I went the next day to the Michael Debakey VA Hospital and they found out I have pneumonia. Please don't go to this hospital they will certainly not treat you with dignity or respect. Go to a hospital that cares about their patients here at Memorial Hermann Southeast they don't care for their patients. Be safe and take care.

I had a procedure done on September 8, 2023 and my nurse Sali went above and beyond to help me during my recovery process on the ward. Sali was extremely attentive, gentle, kind, caring, professional, empathetic and respectful! She exhumes compassion, and is everything we all pray for, and aspire to be in this life. I was thoroughly impressed with her patience, and calming demeanor! I have never ever experienced such a wonderful and caring nurse in my entire 48 years in this life! Sali you are definitely an anomaly, and an asset to our modern day healthcare system. My family and I would like to extend our deepest and most sincere THANKS to you and the hospital for taking such stellar and amazing care of me during such challenging and uncertain times‼️ THANK YOU, THANK YOU, THANK YOU‼️

Nichole, Esmeralda, Kayley, and Bailey we're all very humble, yet they were very assertive to assist me in my time of crisis. They have changed my views of The Memorial Herman System. Instead of being problematically passive aggressive towards me like other hospitals, Collectively, they have been very informative, very rapid but accurately executed, and above all they're personality shined bright like a diamond. If any of your employees mentioned deserves a promotion, I nominate these four lovely ladies to lead management, or a manager role... Thank you for a great staff. Although the lobby was filling up, these four LVN's mentioned worked as a team, and pushed patients im position to be seen, diagnosed, and discharged with prescriptions. !! Yu rule!!!

I have been a patient here for 3 days. I am shocked at the lack of care. 1st off they placed me in sort of a holding room that had 3 walls and a current. The room has no sink, shower or toilet. I have had to urinate in a bed pan. If I need to have a bowel movement you have to go all the way down the hall. The nurses do not make rounds. The only way to get their attention is to leave your call lite on for 20+ mins. I have been here 3 days and haven't had the opportunity to take a shower. They have not offered to change my linens. There has also yet to be a housekeeper come into the room to clean. I will not ever use this facility again. They need to get it together or it will end up a giant vacant building.

I had Umbilical Hernia Repair two days ago and it was amazing, from quality care on the financial side to the nursing staff, the Anesthesia department, my Doctor Hoang Le, I was and have always been taken great care of here at this hospital. Hands down the best experiences for me. Clean and warm bed, aftercare instructions are clear cut, allowed me plenty of time to wake up and gave me extra bags of IV solution to help clean out my system.. I highly recommend this hospital. My before and after below!!! I’m two days out and swelling is going down and I am feeling so much better. Thank You Southeast staff. This is like my 6 procedure here over the years. 5 STARS!!!

Couldn't suck here more. Lack of compassion, urgency, and the front lobby staff and security are the rudest people I've seen at a ER, I work in the fire dept. so i've seen a ER or 2. 8 hrs here and counting. 3 hrs and counting just to get an updated set of vital signs so we can leave. If you need help, go to the medical center. Lack of care is horrendous. They also started kicking people out of the lobby because the hospital's service is slow, and the lobby started filling up. Ridiculous and a very bad example of what a hospital ER should be. Do better SE memorial, I wouldn't come back here for anything, especially if my life depended on it. Stay away, trust me.

Wait time is horrible. The staff is not well organized or trained. The doctor ordered a CT scan of the stomach for my mother and as the techs took her back for the test, they started prepping her for the wrong test! My mother pointed it out to the tech and he said he was reading the wrong order. We have been in the waiting room over 5 hours. During this time, a patient left in the waiting room began seizing and there was no sense of urgency from staff to take him back to get evaluated. It was hard to watch. Be mindful before coming here for your loved ones.

Worst place to visit while in pain. The front desk nurse was extremely rude. Been waiting for discharge paperwork for hours. They will not five you any information or update. They enjoy having you wait for no reason. The doctor saw me for less than 5 second and that was it. Rude staff and a very disgusting and unprofessional place. I hope I don't end up in here. One positive thing is the lady who checked me was genuinely concerned and one of the nurse was extremely nice. Oh, the bathroom at the lobby (male bathroom) don't even have lock.

The doctors, nurses and support staff were very professional, kind and attentive. The only negative part of my visit was at the reception desk as I entered the ER. She displayed an attitude of indifference and lack of manners. Very unprofessional. My experience with her made me think that I made a mistake coming to this hospital. Everyone else was awesome!

Had kidney stone removal 8/8/23 everything at hospital was excellent. My after care was the problem .Was not good, numerous infections office staff was rude when I didn't comply with referrals from Dr. Office. I finally got my insurance provider involved very rude and non professional to my insurance provider and myself .

My father in law recently had a ruptured AAA. He was flown to Memorial Hermann Southeast. The entire CVICU team was simply amazing!! The care was absolutely top tier. We are thankful for all of you!