Our family has been with state farm for almost 50 years, I personally over 30 years. A few years ago i was contacted to have my property re-evaluated and review our policies. Being open to this, all we needed was to find a mutually acceptable time. That couldn't be done. It seems that the only way we could meet was if I took time off work. They are open late Thursdays if that is convenient. It wasn't for me. If the timing didn't work, well that's too bad. When i looked over my renewal notice I found that my son was no longer listed on the policy, when I questioned this, the first thing out of their mouth was..."Did you notify us to remove him from the policy?" so it must have been my fault. Nope a system error. We have done some research and found that there a reputable companies out there, offering the same or greater coverage for less, as well the are ranked EXTREMELY high in independent customer satisfaction studies. They made time for us, in fact came to our home after hours to discus options. Finally when we notified Sate Farm on our intent to leave 3 weeks prior to the renewal date, we were assured automatic withdrawals would cease. NOPE.....another system issue, this one which cannot be corrected for a few days. It's a good thing that money wasn't needed for baby food, prescriptions, or fuel because it wouldn't have been back in our account for 10-12 days. I called a raised a stink so it was shortened to 7 days, still unacceptable. The lack of attention to detail is extremely worrisome to me. I would hate to find out something was missing when i needed them most. It was a tough decision to leave State Farm after that many years however they surely did their best to make it easier. A word of advice, in a world where consumers have choices, and research is easily done, you should strive to be the best in taking care of your customers, because if you won't there are bigger and better out there that will.

I work in Burlington and was needing to find a new insurance company as I was finding that my current service with Aviva was continuously increasing every year even though I have had no at fault claims (one not at fault from last year) and even though my premiums were very high when I actually needed them to handle this very stressful situation I kept getting passed around a call centre for hours and didn’t get very far. I walked into Sapna’s State Farm office and immediately I was greeted and offered coffee/tea/water while I waited (5 minutes). Once the sales rep was done with what she was working on, Brittany went through in great detail of all my needs and tailored my coverages to what I actually need and was very upfront about what kinds of services are beneficial to my particular vehicles and home and then provided a list of “optional” coverages that would add to my policies but not necessarily needed. I loved this honesty and transparency and valued the personal attention without even being a customer. I then went on to see another people walk in with existing policies who received the same kind of attention. Although I live over an hour away, I find this kind of service completely worth the distance. Oh and my premiums ... much lower than Aviva. Love these guys!!

Switched my auto insurance to another company and they charged cancelation fees and sent me the breakdown and left out the online payment of $351.50 and when I requested a refund as it’s not included in the paper breakdown of fees they told me verbally it’s included with the fees and when I asked for a written confirmation of what they have said because I want to complaint to the FSRA they disappeared. I complained to the main company and they said they will contact you for sure and explain everything. No one contacted me back and they debited the cancellation fees and want me to forget about the online pre authorized debit of $351.50 High Rates as well NOT RECOMMENDED

It has always been a pleasure working with this agency for all me and my family's insurance needs. It gives me such peace of mind to know that we have one place that offers great policies for competitive rates with a very knowledgeable team. Ruchit has been our go-to person for all insurance needs and as I needed a tenant policy for moving into a new place, he was able to provide me with all the information, answer all my concerns, and immediate service to meet my time constraints. We were done with everything in less than 30 minutes! Thankful for his knowledge and help so far and we will continue working with him at this agency for our future needs!

Hi,I would like to say i was very impressed by the courteous staff,of this company.The went above and beyond to make my visit,quick and easy.The atmosphere was very relaxing and i felt very comfortable .I feel the most important ingredient in any business is customer service,and they exceeded my expectations. My quote was by far the best i have ever had and i will be very happy to recommend all my family and friends to make the switch to this company. Thank you Alana,for guiding me through this process with ease.It was my pleasure to meet you and and do business with Sapna Kumar Insurace.

I have an outstanding claim re: damaged Property, and I informrd Sapna Kumar's office of this claim. I was advised that they would reach out to the main office, but I have yet to hear back from either offices. I seems like when you have a claim with DesjardinS they don't seem to care and take their time, but when money needs to be collected from the policy owners they work expediently. Last I heared from my Claims Officer was April 24th. So much for Desjardin's statement "We are ready to support you every step of the way".

I reached out to Sapna’s office for an auto quote for my 2 cars. I spoke with Brittany, she took my details right away and told me she would get back to me with a completed quote in 24 hours but within a few hours same day I got an email from her with a complete quote for both cars. It was a bit higher than other companies but the service was so much better than those other companies too. Knowing that this is the kind of attention and service I would get is definitely worth it a bit of an increase.

What a great experience working with Desjardin we have been with them since 1991 and have had both home and auto claims over that time with no issues or hesitations from them. Recently I did an update with our rep Nasir Vance and he was so friendly helpful and thorough. Even better he was able to save us some money monthly. If you are looking for a great team and insurance representative I would highly recommend calling Nasir and see what they can do for you.

I was given a lower rate of car insurance. The best I have ever had. The Agency was very helpful and explained everything in a way that I totally understood. When I had and accident I was first comforted and had everything explained and Didn't have to wait for any answers to my questions. i was kept informed, and never had a problem contacting my agent. She made me feel that I was the main priority in this situation. I am completely satisfied with my service.

We are totally satisfied with the agency as they have been handling our home and auto insurance in an extremely professional and efficient manner for more than a couple of years now. They always make sure they stay connected with their customers and offer prompt, courteous and resourceful service. It has been a smooth, stress free experience with State Farm so far and we will most certainly recommend them to our family and friends. Keep up the good work!

Sapna Kumar is a fraudster. I did not renew my policy a month in advance and she tried to withdraw the payment. I made multiple phone calls to her office and emails informing them of this but they would not listen and always tell me “the agent in charge of your policy will call you” but no one ever does. I also emailed Sapna and received no response from her. I will be informing the police of her fraud. Stay away from this company.

Like everyone else.. I hate insurance. There was a time when I was paying 3 different insurance for the same coverage as I dont know anything about it. But some broker would not care as long as you signed with them and they sell you policy. Nasir explained everything in details every insurance clause coverages and gave a quote way better than I was paying for much better coverage. Really thankful for this guy

I have dealt with Nasir Vance on a number of occasions on changes and information on my auto insurance policies. He displays the most amazing and high level professional and a "can do" attitude. Always coming up with good advice and then implementing the agreed solutions. Rshmi has a great team to provide insurance products and service. Thank you.

Excellent team at Sapna Kumar Insurance agency . I was assisted by Ruchit from her office. He is knowledgeable, focused and goes over and beyond to clarify doubts around your policy. He educated me well on many of my concerns and provided an excellent customer experience. And of course with some very competitive premium rates. Thanks to the team!

I was looking for a life insurance and Rashmi explained the whole insurance situation very warmly and made me feel very comfortable and confident about the life insurance policy. Superb services and best rates. I am very happy with this agency and their overall way of handling customers. Would totally recommend them for all insurance purposes.

I have been dealing with Sapna office for a long time and am a loyal client . Her team consists of professionals with in-depth knowledge of their products and with a friendly attitude . Especially Ruchit and Rshmi need to be mentioned here . Ruchit is always there with a can do attitude and prompt in providing great customer service .

I am so happy I switched to them. Alana and the whole company are absolutely amazing! I got the best rates and feel like they are family! I have been telling everyone about the great service and encourage anyone who is looking for great rates and amazing service to contact them, I'm so happy I did. Thank you for everything!!!

I was referred to Sapna Kumar Desjardins Insurance agency after I requested an online quote for home and auto insurance. I worked with Nasir Vance who is one of the agents there to make sure I have right amount of coverage he was extremely helpful. Would definitely recommend him to my friends and family.

Nasir Vance maid dealing with insurance a pleasure. Very professional, and pleasant to talk to. Really maid it feel that my business mattered and that i wasnt just another number. I highly recommend sapna kumar Desjardins ins for home and auto, great rates and they care! Be sure to ask for Nasir!

I'm dealing with Sapna Kumar Agency for almost five years, and they are very great and professional people and their premiums are reasonable. I would like to thank Sandip Bhandari for his great work and accuracy and always answering questions very fast and work on tasks professionally.

I recently got insured by this agency on a friends recommendation. The agent and the team was very helpful and understanding. It’s a reputable 15 year agency and is definitely trustworthy. They have good rates and excellent coverage. I am a happy and satisfied client.

Had my first business auto insurance today and I ma so happy! such an amazing customer service experience I had with Nasir, he truly cares and did his best to make sure I was satisfied. Highly recommended and anyone would be lucky to have him as his insurance advisor.

Worst company to deal with. Made mistakes that cost me thousands of dollars, and refused to take ownership. Family and friends have already left state farm and I am in process of leaving as well. Be very very careful with info and lies being provided

I am completely Happy with the professional, courteous service I received at Sapna Kumar-State Farm office. They always keep me informed, and have my best interests for my auto & home insurance needs. Will always recommend them to family & friends .

I am completely impressed with their professionalism and customer service. Ruchit Thakkar is best he is very friendly, professional and helpful. I highly recommend anyone who is looking for auto or home insurance they are best. …

I have all my insurance with Sapna, car, house, life and investments. They stay in touch with mail and calls to keep me up to date. The staff are friendly, knowledgeable and prompt. I feel I have one less thing to worry about.

Totally love this agency! I got my car and home insurance from here at an excellent rate! The environment is super friendly and staff is patient and knowledgeable. The agent is very trustworthy and reliable.

Best service , i recommend sapna for best quotes and best service she's so kind and helpful this is they are the best Desjardins thank you so much sapna for calling me today and giving your precious time .

Excellent, quick service offered by Ruchit, who is part of Sapna’s team. Ruchit understood my issue and quickly provided a solution that worked. I was very impressed with his professionalism.

We have had a great experience with this office. We have home, auto and life insurance with them. The service is excellent ! They are always quick to respond to our queries. Thank You !

I was just at Sapna's office visiting with Rshmi and I had a great experience. If your Home or Auto insurance is coming up for renewal, do yourself a favor and call Sapna and her team.

Recently we added another policy to our insurance package and we had an excellent service. Thank you so much Nasir Vance for very friendly and professional service again.

Great service in the entire Gta Mariam is the Best and there team I recommend everyone to call mariam and deal with with the best broker overall it's good service

Great service and great rates. My friend told me about this office after they helped her with a claim last year. Wonderful and helpful staff! Very happy here:)

Great service from Nacer and Ruchit. Called a few times over the last few months and Ruchit has been great in terms of providing advice and information.

Great service - excellent car insurance rates and options. Friendly staff who actually care and responds quickly. Great respect for the agent as well.

I have dealt with Rshmi Nagia on several occasions regarding my car and condo insurance and she was very professional and pleasant to deal with.

Thank you so much guys you’re the best!! Especially Sandip thank you so much for tenant and life quote… good place to get some future tenants

I have been with this agency more than 3 year . Always cheap and affordable price. - very Good client service specially from Ruchit thakkar.

Nasir efficiently organized everything for my business in record time and at a competitive price. I highly recommend him for collaboration!

I’ve been with them a while now and they are ever ready for my needs. I do appreciate your support you guys have been offering to me.

Nasir Vance - Best advisor / I had one of the best experiences I had getting my auto insurance. Give him a raise!!!!!! Great Job!

Nasir Vance. Give me my information with professional reference On my policy for my car insurance really recommended .

Sapna's office has always been very professional with me. They really know their insurance products inside and out!

I recently got insurance from this office, i got amzing price for my cars and home and very good customer service

Great office, have been with Desjardins for very long time. Sapna Kumar, Nasir Vance and other agents are great.

Dealt with Nasir who had provided me excellent service. Highly recommend contacting him for any insurance needs!

Excellent service you’ll find with this agency. Representatives are very friendly and helpful, commendable.

I got a auto quote from sandip, he was very helpful. One of the best insurance agents in Burlington.

Very very poor service they are not supportive . Speacially Sapna. Stay away from this agency.

Be careful and stay away from this agency, Unprofessional and poor customer service.

Just look somewhere else trust me unless you want them to steal all your money

Alana is a great broker. Easy to talk with and very professional.

Customer service has plummeted ever since dejardins took over.

Good service! Staff is very friendly. They offer good rates

Very Unprofessional location of agents. Don't recommend.

Good Service and Great Prices, Nasir was very Helpful !

Good for nothing office. Would not recommend to anyone.

Too expensive every year they increase their premiums

Very professional and nice team

Excellent service.

Excellent service

She is the best

Great Service!