I went this place on August 26 and wanted to purchase the beats X wireless headphones that was on sale. The offer stated that it ended on August 29, 2018. The staff told me that the product had become out of stock. I asked him to help me to check if there are any more in another Source store.The staff did a great job at that time and helped me make an order from another store. I had been told that the discounted price was guarantee and that him or his colleague would give me a call when the product arrived. I didn't heard anything after that, so I went to there on September 2 and met the same staff. He checked and told me that the product hasn't arrived yet. He asked me to come again the next day when his manager was there and he could check with the manager. I told him I couldn't come the next day but I would wait for their call, if I didn't receive a call, I would come back again the next weekend, to which he agreed. Today, September 9 I went again, met the same staff, the product had arrived. However, I was told that because I had not picked up the item until after the sales expiration date, I was not able to receive the discounted price. I had not received a single phone call or text message regarding this product, and upon checking my contact information in the system and their communication records with it. This staff insisted that he contact me via phone call and message, but could not prove it, he said he used his personal cell phone so he already deleted the record. I concluded that they had, in fact, not contacted me. The issue is not that I couldn't purchase a sale item, the issue was the employee's attitude and lack of responsibility and ownership to the fact that he neglected to complete his job with the way he tried to talk himself out of the situation.

I went in a few weeks ago and am now writing a review because I have just read a news article of how an old man with Alzheimer's in Ontario was made to buy plans and products he didn't want, and it reminded me of my experience. I went in looking to buy Apple airpods, I wasnt sure if I wanted to commit or not, but wanted to see the price and selection and if there was price matching. The sales associate, immediately greeted me, took me to them and took them out saying he will keep them by the counter until I wanted to pay. This happened in 2 minutes and he was very pushy. I said I wasn't sure and he looked annoyed. He then asked me how much my cell phone plan was a month (Its low) and I made the mistake of telling him. He tried his best to convince me to leave Kodoo (Im very happy with them) and switch to bell with some deal. I said no. I then looked around the store and as I was leaving, he stopped me and tried to convince me again! I said firmly NO I am happy with my cellphone plan. He kept trying to talk to me about it and change my mind. It was ridiculous and I felt deeply uncomfortable. I kinda felt bad for him since Im sure they are told to push Bell or whatever but it made me so uncomfortable and there was desperation in the air for all employees. I ended up buying Airpods elsewhere and will not be going back to the Source (ever). These are desperate times but Im not dealing with desperate employees.

There are many reasons that I would choose a different location for my future purchases and suggest the same to my friends and family. The staff is not honest with their policies and each one of them tell a different story. 1- When I shopped here the salesperson assured me that I am not getting into any contracts for the products but later I got to know that it is a contract which I asked that I don’t want when making the purchase. I spoke to the manager and he said that I should have read the 20 page contract of all products that I had purchased. 2- They expect you to read each agreement and description of whatever you are purchasing and not trust what their associates are saying. 3- The manager (I think his name is Dhav) said that no one would remember a verbal agreement and their staff will refuse to remember without even asking them. When I asked for the person who helped me the manager refused to ask them. 4- I called the corporate customer service as well and they advised to visit the store and they would solve the problem but when I visited the store they refused to help me and said that yeh corporate customer service always do this and they cannot do anything to assist.

Sold me a Returned and Used Item as Brand New. Bought a controller from here, drove specifically to this store as they were one of the only places with it in stock. When I bought the controller home I noticed the manufacturer seal has been tampered with. Brought it back to return to the Source and they opened it in the store, to reveal a used controller all crudded up with someone else’s sweat. Don’t know how a retail store like this can try to repackage returned items as new. Not how any other stores handle this stuff, places like Best Buy will send it back to the manufacturer or sell it as Open Box discounted. The Source seems to think it’s better to gamble with a customers time and money and hope they get fooled into buying a used product for new prices. The gentleman who helped me was a good guy though and really nice. I added an extra Star for him. But I must make this negative review on principal, The Source should not be selling used items as new.

The representative I met here on Monday Monday 21st February 2022 was very nonchalant and not helpful. I asked about the difference between two typical phones and he rudely said that I should go and check the information on the internet without trying to help. I am not familiar with the phone models but had two in mind to choose from. I wanted to buy the Google Pixel 6 phone and was given a price which was same as on the price tag on the phone display. I took my kids to eat so that I could have time to focus on signing the contract and by the time we returned, they had changed the price from $25 to $33! Less than 20 minutes No tangible explanation for the sudden increase except that "it changes by the hour!!! The $25 tag was still attached to the phone on display. Definitely not going back there for anything as their service is discriminatory, bias, and not transparent. I won't recommend this store to anybody.

I came to this store after having online issues with Virgin mobility and being advised to go in person here. When I first came in, an older representative immediately dismissed me and obviously did not want to be bothered, nor invest any time or energy in my problem. But a much younger rep (I think his name was Chetan?), very calmly and professionally stepped in and took control. Even though I wasn't a customer bringing in a sale or a commission, Chetan wasn't deterred by a confusing and convoluted situation that necessitated making multiple calls to Virgin reps on my behalf. He successfully resolved my issues with Virgin, and I am very grateful for his calm, matter-of-fact professionalism. (5 stars for chetan, minus 2 stars because of the 1st guy)

I was looking to upgrade to the new iPhone 13 Pro Max, and I wasn't having much luck with price until I stopped by The Source in Southgate and spoke to Sandeep. He proceeded to give me an offer that I just couldn't refuse and told me to come in the next morning and he'd hook me up with an amazing deal. This guy shows up over an hour before the store opens just to make sure he's there with everything that I need, not to mention he's only working a few hours today because I was coming. Everyone in the store is extremely personable and the customer service experience that I've had today in unparalleled. I highly recommend coming here, and the five star rating was rightfully earned.

Called into this location to ask a specific question about a specific computer ("does this Chromebook have a bilingual keyboard or an English keyboard?". Was told by the sales associate that this computer does not have a bilingual keyboard and that they don't sell any that that have bilingual keyboards. "Great, I said. I'll be in shortly!" When I arrived, the computer did have a bilingual keyboard. And the other Chromebook (on display, even!) had a bilingual keyboard. While I don't want this employee to be in trouble, I am disappointed and frustrated that the associate was so sure about what they sell/don't sell and then I made a special trip in. A waste of my time.

If I could give 0 stars I WOULD! Their sale associate told us we could add 4 tablets for free due to our phone plan! He LIED! It's a 20 dollar charge for each tablet each month! If I had not checked in with the customer service of the company I would have been paying 80$ extra charge on the plan each month! I am extremely dissatisfied and won't be coming to this location again. You took advantage of our trust and you will not receive it again! We are returning all 4 tommorow and I will have a talk with the manager there! Extremely disappointed! How many other people has this associate lied to like this! He might deny it all as well! THE SOURCE THIS IS UNACCEPTABLE!

Getting new phones is generally a stressful event for our family. We went to the Source Southgate and Vivek Arora received us. Vivek provided excellent service and stayed present with us through the whole 2 hour process. He was patient and kind, and moreover anticipated all of the possible stress points we might encounter. He mitigated all of them and our entire experience with him was calm and pleasant. We all felt he knew what we needed and worked hard to provide it for us. And best of all… the bill kept getting smaller and smaller for more services as we went. He was exceptional throughout and we are grateful. Thank you Vivek!!

Bad customer service If it happens once , I let it go usually.. but once again BAD customer service from one of the people working today at The store. Guy was ignorant and even dropped the F*** when I tried to talk to him. He was trying to tell me I’m wrong and than was swearing thinking I didn’t hear it. They had another rude guys and ingnorant working at Millwods Town Center location previously too. I can understand we don’t always agree on something but to swear At a customer is not acceptable. Thank god my kid was sleeping at that time. Very dissatisfied and disappointed at the service . Won’t be shopping there anytime soon.

Hats off to Mrugesh! You will only know the real customer care when you return what you bought from the shop. Mrugesh has got excellent customer care and manners. He gave me a great offer and helped me to choose the best option for my needs, but unfortunately, I had to return the stuff later due to some situation and he was very understanding and helpful when I returned the stuff I bought. I really appreciate his service! He is really an asset to your company(Source Southgate, Edmonton). No one from Source asked me to do this review but I would be an ungrateful person if I do not give him a Five stars! Thank you.

Switched cell phone services with this company due to the fact they said “I will cover the cost of the remaining bill of your phone”. Now I have 2 bills with 2 companies for over 100$. They lied and said they will not cover this charge. I got a hold of the manager and he wasn’t helpful at all, said it must be a misunderstanding and that the whole time he has worked there they never do that. The thing is, if your worker says it you need to fulfill that so your customers will return and then retrain your worker. Horrible management, I will not be returning!

Store Manager Dhav was ridiculously rude and mean. Due to covid and trying to avoid public places where possible, I was not able to return my item within the 30 day window (3 days late) Dhav told me that I would need a doctor's note or covid test results if I wanted to be able to return my item. Completely unacceptable, essentially every other store is understanding and helps with the social distancing. I will never return to this location and advise everyone I know to avoid it at all costs. He does not take covid 19 or customer service seriously at all.

I would LOVE for them to actually answer questions. But they say things like cords are going to work, after I've shown them the picture or both pieces of equipment then I get it home and it doesn't work. EVERYTIME! Maybe there is a better Source but this one is local to my business and home. Before it used to be them trying to sell me on a phone plan upgrade and f'ing things up and then me having to contact the phone company to fix whatever they couldn't take NO for answer for. EVERYTIME! That luckily has stopped. But it's still super annoying.

No sense of welcome into the store by a clerk who sold me a universal charger too strong for my laptop which was, as a result of using his recommended charger, completely destroyed. When I returned the charger this morning this same clerk silently refunded the amount. He didn’t apologize for his mistake or indicate any concern that I was now out of a laptop, nor was he interested in learning more of why this happened. When I respectfully pointed this out to him, he begrudgingly, without any sincerity, said the word, “Sorry.” I won't return.

Bad customer service. Lazy sales associate. The guy who helped me today doesn't want to deal with price match and eventhough he already checked the price of the item on his computer, he told me he can't do it because its asking for customer detail to check out the product on the site so he could get the total amount (like all he has to do is add the 5% tax on the item so he knows how much is the total and he cant even do it!!) He asked me to just buy from the samsung store. So lazy and unhelpful! You guys lost a sale because of that.

Worst shopping experience ever. If the price seems too good, then it is. The price tag of an item stated $29.99 but when it was brought to the counter the price was ridiculously wrong. False advertising at its finest. The customer service was extremely rude; they would not fix their mistake and not even a single apology. "Do you want it or not," was said to me by the manager himself along with, "just leave him alone". Disgusting. If you were thinking about trying this place, just save your energy and do not.

Absolutely amazing customer service. I barely ever write reviews, heck I just get what I need and go. However, this store in specific really amazed me. I have never been helped so compassionately. I was just thinking about buying an adapter and then getting an extra cable to connect into my cpu because i couldn’t find the right fit. The employee saw me struggling and went out if his way to help me. He actually found me the correct cable and saved me so much money. I am so thankful for the help I received

Mustafa helped us change our phone plan. For many times, we’ve considered changing it after staying with the same company for 20 years, but we always ended up pushing it off because we thought it was too much trouble. Mustafa made the process smooth and easy. He was enthusiastic, patient and outgoing. We were lucky we ran into him, he saved us so much money. Mustafa even came in on his day off to help us fix an issue, we really appreciated that. Thank you so much Mustafa!

I went in to the store yesterday to grab a phone charger, and the guy at that helped me asked about my cell phone planes and how much I was paying. I ended up walking out of the store with a new phone and cell phone plan that was cheaper than what I was paying before, plus a free charger in the box. I'm thrilled that I went in and got this deal, most places phone places never cared to ask me. I was surprised when a electronic store did so. I highly recommend this place.

ViVek , nice staff he is. Amazing customer service skill, helped me from beginning to end. He gave a excellent deal where no other phone store in that mall, even Best Buy couldn’t do. Such an amazing service. I went to took one phone but I took 2 phones because of his well excellent way saving money of mine and wife! Took 2 Google pixel with including many other deals! He is the best asset for your company! Thanks Vivek if you see this review

Just wanted to give a shout-out to the fellow that helped us today. His name was Sandeep Mishra in Edm. We had a number of issues and seemingly endless questions ( haha) that he was able to help us with thankfully. We had come in honestly with the thought of going with another provider/ place but he was able to resolve our problems and I just wanted to say thanks again for listening and for all your help today. Much appreciated. : )

I can see why this location doesn't have the best rating. The simplest request, not asking for anything personal nor time consuming, couldn't be carried out. I have a disability that doesn't allow me to leave my home whenever I want and a memory that rarely works so I can't come to the store just to repeat the request in person that requires no receipt or any documentation. Won't continue my business here nor will I recommend.

Vivek at SouthGate location provided a great service. I was looking for a phone and a new plan. I shopped around at other nearby locations as well however I got much better deal at The Source. Vivek made sure that I get the best deal possible and also helped me save money. I got the new phone and the new plan for my Dad which was even lower than what he was paying currently. Great service and offers. Thanks to Vivek and Team!!

Wow this company makes no sense. Preordered the ps5 and we get an email to contact them regarding making an appointment to come pick it up. Call them and I get a completely different story that they’ll call us the day it arrives. The gentleman wasn’t even empathetic to my frustration just kept interrupting me and giving me the same lines his manager fed him. This will be the very last time I buy anything from this company.

The atmosphere does not seem professional at all. The staff stand around in their friend groups and talk to one another. They do not ask customers if they need assistance, you have to approach them and ask, which is terrible if you're already there to buy a product. Aren't very personable, especially when you want advice, opinions or clarifications directly from them. Store not entirely that clean either.

Was sold a pair of headphones with an extended warranty after being told by the service person Vivek that the warranty covers any and all damages. The very next day they fell out and were hit by a lawnmower and I'm now told they cant do anything. Very displeased with the untruthfull sale and particularly the upsell on the warranty being that it doesnt cover these damages apparently.

I’ve been there tonight had an issue the manager Vivek was so helpful and find a solution very quickly for me, he cares for the customers, thanks you so much Me Vivek for your help. Been to source west Edmonton mall earlier , one Amit was so unprofessional, rough in manner Mr Amit I think you should go for some training in southgate go learn how to talk to customers .

Excellent customer service from Anamika.She helped clarify many questions and we were provided excellent customer service to get phones for my friend and I! All responses were prompt and professional. She was very friendly, patient and helpful in helping us find the right deal of phones and phone plans. We're highly satisfied with the customer service!

Best service I’ve had at an electronics store by far. Tej was knowledgeable and friendly, and was able to reassure me that buying a phone from him was the right choice. He backed up his sale with me by crunching the numbers and showing me that I was in fact getting a great deal. I’d recommend these guys anytime for their honesty and accuracy.

Very bad customer service. I bought iPod generation2 with extended warranty. At the time of purchase sales man told me we replace with new generation after one year if you buy extended warranty. Today I visit store but store manager told me we will charge price difference. Please be careful. Don’t try to buy anything from The Source store.

Customer help is extremely pushy when it comes to trying to get you to buy a new phone through them. It's not even what I walked in to do in the store. It's pretty obvious they must get commissions for doing so. I would rather go out of my way to shop anywhere else. Maybe other location's have better service, this 1 clearly does not

Disrespectful salesperson. Asking questions on the phones and deals. He was trying to pull my personal information. When I refused he got offended. Was ready to buy a phone right now as I purchased my daughter's phone there. Unfortunately looks like they have lost my business which is too bad as the last salesman was amazing.

Can’t say enough about this place. Mustafa managed to save me thousands each year on my cell phones. Way more helpful then calling bell or using their online service. Had some issue with the switchover of the numbers but they rectified it as quickly as they could. Excellent customer service.

I went to source for my mom's phone connection as she is new to Canada. The employee Mustafa gave us a great deal and took extra time to explain everything. He was very informative and provided us great customer service. We appreciate his efforts. In future, we know where to go. Thumbs up!!

I had really good experience at The Source Southgate Mall with Dhav store manager. His expertise on the plans and different phones made it a speedy purchase and contract signing. I will definitely recommend my friends and family to visit him for great deals and amazing customer service.

They gave me and my mum a iPhones for the best deal in South Gate so that was cool They put up with my nonsense mum and her bs (she's still sweet just an ignorant immigrant) We worked with a tall Indian in his 20's I think his name is was gurpal he was super patient and a good salesman

We had an excellent experience with source southgate mall.Mustafa and Tej were very helpful and took patient time in explaining everything to us and made sure that we get the best deals and always had a smile throughout and it was really a great experience for us.keep up the good work

I got bell service which wasn’t working for us in Leduc area, so I had to get it cancelled asap! I was helped by Mike who went out of the way to get in touch with bell, with the whole return process and understanding everything!! The manager is also really helpful with everything!

About Chetan, Displays the ability to communicate at all levels – up, down and across the business. Shows a willingness to share ideas, best practice techniques and new ways of doing things. Loved the customer service. Going to recommend him to my fellow colleagues:)

Amazing staff at this store. Went in for a charger and left with a new phone. The team here is amazing and I will.never go anywhere else for electronics. Thank you Michael, Gurthej and Dhav you gentlemen have made this experience painless and I appreciate everything

Helpful employees, very nice. Not that big of a store but very wide selection of items to hide from. You can find mice, keyboards, headphones and almost everything else that has to do with tech. And the atmosphere is really nice because it was just newly renovated.

Thank you Kaushal for going that extra mile in your service. Thanks for staying late to complete the transaction. It was a very satisfying n positive experience. I got a new phone and a Sonos speaker, I'm one happy customer! Great job Kaushal. …

Can't walk around the store for 2 seconds without being pestered by a sales rep. They're about as pesky as commission-only sales reps. Even got pestered twice in about 5 minutes by the same guy, after I told him I didn't need anything and was just browsing.

Hey. I went there with my brother for a SIM card. I was served by a kind lady supposedly named anamika. I felt very welcomed by her and all the staff. Appropriate help was given to me and I left a happy customer. Definitely recommend. Beautiful service

I needed to buy a tablet and had some specific requirements. The sales staff gave me an excellent suggestion and explained my additional options without being pushy. They gave me a deal on top of the sale price too! HIGHLY RECOMMEND! …

Sandeep was so helpful, advised me on how to save the most money and answered so many questions along the way. Wow! What a great way to kick off the Christmas season. Highly recommend that you go see Sandeep. He'll take great care of you.

Bought a laptop charger for 60$, found the exact same one on amazon for 30$ the next day. Mentioned this to the staff asking for a price adjustment but they wouldn't help, so returned it instead. Can't wait for Brick and Mortar to die.

I recommend The Source, Southgate Centre, Edmonton, Alberta - Canada since the opening a regular customer with my family and relatives, it was Radio Shack . Marvelous store , bright , neat and clean . Exceptional service Impressive .

Murgesh helped us in getting new phones and setting up with Virgin Mobile as well. Amazing guy, great customer service, very accommodating and definitely went above and beyond. 10/10, he definitely deserves a raise and promotion!

Excellent service from Sandeep - walked out with a great deal on a phone I thought would be too expensive for me to get. He answered all of our questions thoroughly, and explained our options well, making it easy to understand.

Prices were a bit high, but Tej was very helpful and showed us sale items and gave us a few ideas regarding our phone plans, etc. He did not deal with us like a typical noncaring customer service. I'll shop at The Source again.

I had a pleasant experience shopping at this store a few days ago. I was immediately greeted by a very friendly and outgoing person who I believe is named Rahman. I was also helped out other associates inside the store.

Had an amazing accisoate named birpal, he helped me buy new phone and put me on an amazing plan. Even helped with cases for the phone and helped me set up all my devices. Best experience I had with getting a new phone

Store looks clean. About five floor staffers standing by. No customers at the very moment, maybe due to Covid-19.. too bad. Hopefully more of you can drop in, otherwise the economy will not move ahead …

Mustafa was very knowledgeable and efficient in giving details of the cell phones plans and worked according to our priorities. Tej too helped in finalizing the deals . Strongly recommend to visit this store.

I was happy to find what I was looking for pretty easily. Lots of staff, but they didn't ask if they could help. They just asked me to leave the item I found at the till while I looked for another item.

It was such a smooth experience looking for a small electronic gift . The staff extremely friendly and attentive. Helped me find a perfect gift and the manger was very knowledgeable about the product.

Staff has no emotions. My son was sharing a story about headphones, and the staff completely ignored him and continued cashing us out. Chetan needs to build a friendly relation with his customers.

The man working named Gurteg was amazing and super friendly. helped me find what i was looking for, and helped me save money on my phone plan. great service and super friendly. would recommend

I hate technology and sales but I needed a new phone. Vivek made the process very easy and simple. I didn't feel pressured and I am very happy with my new phone, plan, and the amazing service.

My experience with Mrugesh was amazing! He was patient, kind and made sure to walk me through all of the available options before suggesting a few products & services that best suit my needs.

Mike has been an amazing help for the two days we have been here. He has also been very patient and he is able to explain things to the point where you can understand it clearer!

Jigna was so awesome & so patient with this non-tech savvy senior. She gave me a great price & helped me set up a new device. She was invaluable!! Thanks Jigna!! …

Was looking to get the S22 Ultra 5G, but without a contract. Seems like every retailer wants to sell a Data Plan with a carrier before they can give you the phone.

Went to source couple weeks ago to get the phone Gurtej helped me out and gave me the best deal possible on new phone always look for gurtej will always comeback

It was a great experience purchase at source Southgate the Assistant manager Gurtej helped me get a phone and gave us the best deal possible …

I had gone there to buy a desk lamp and I was assisted by someone called Anamika. She was really helpful and ensured I got what I wanted. Definitely recommend

Rukenn was brilliant - got us new phone contracts with a great deal, and helped me with a temp phone too. Fantastic service and great value for money …

All the customer service people are very friendly. Mustafa was an excellent help on my cellphone and rate plan needs. Thank you for the wonderful service!

Great experience at the store. All the employees were so nice and helpful. Will recommend everyone to give a visit for any kind of electronic stuff.

Gurtej Very Good Person Is Very one in tha Best and also gave me Best Deal I’m so appreciate it the best place to shop for phones …

The store is well organised and the staff is really friendly and helpful in nature and they provide me really good on phone as a business holder.

Very good customer service from Monis in helping pick out a phone plan. Would recommend to go to him for questions or concerns on this regard

These folks helped with my warranty issues and got me a brand new, upgraded set of Sony headphones, that sound Amazing! Thank You very much

Me and my husband got phones at source Southgate, Gurtej helped us and he made the process very easy highly recommende this store ✌️✌️✌️

Went to southgate source to inquire about the phone and ended up siging in gave me the best deal ever and lots of free stuff …

Awesome help from staff (and manager). Went in for a game controller - and came out with a cheaper cell phone plan. Win/win. Thanks!

This was my first time buying from Source. Guy named Gurtez helped us alot in buying the perfect TV at very reasonable prices..

Gurtej was very helpful and gave me the best deal ever. He is the best and very active and working hard to help the customers.

The staff is helping in nature and they helped me out with a really good plan with the phone and helped me set up the phone

Got a iphone 14 from gurtej. Satisfied with the service and gave me pretty good deal on my monthly plan. Highly recommend

Great service with good discounts. Thanks, to Anirudh and Chetan bro for helping out with decisions on buy new phones.

gurtej gave me excellent service. i am satisfied with my monthly plan and my overall experience was great.

We had amazing experience at this store , associate were very knowledgeable and helpful.

Amazing experience, very friendly staff, Gurtej gave me really good deal with my Phone…

Very friendly staff, Gurtej really helped me to get best deal for my phone

Lots of inventory, we'll staffed eith people who know their product

All your tech and smart phone needs at Southgate.