Made a reservation weeks in advance, showed up and was told there were no cars available. They told me they had called me but I had never received any call. What is the point in making a reservation if a reservation clearly means nothing. Don’t waste your time trying to rent from here.

I got a great deal from here and was able to extend because the shop for the wrong part and then return early from that extension bcz they got out fixed quicker than they thought. No issues and the woman that helped me was very friendly and easy to work with.

[翻译] The service attitude is very good, very professional, the price is reasonable, the car is very new, the receptionist actually shares my birthday, so when I went to return the car, I walked into the office, she immediately remembered me, very kind,

I have read some reviews and quite frankly I experienced just the opposite. Carly and Dae were wonderful. Great customer service y’all !! The car was beautiful and suited me just fine. I’ll definitely be back and I recommend this team. Awesome!!

it was the worst experience, i made a reservation yesterday and i got there and they said they had no car with gas that i should use the electric cars, which was fine but guess what, the electric vehicles were not even charged and the worst

Awful, do yourself a favor and rent elsewhere. This was a terrible car rental experience. I got a call at 8:45am that no one came into work that day so I couldn't make my 9:00am scheduled pickup. I was already on the way to get the car, and

Monte is by far the WORSE manager ever. Came from California tried renting a car here. The car was BEYOND dirty on the outside, I thought no way that they’re trying to give us this car? Like seriously? So we open the car, to find footprints

It's absolutely insane that this place is in operation. Do not trust this place. I made the rental through kayak and it picked this abysmal excuse for a lot for me to pick up my rental from. The online hours said they close at 5 30 and they

Front desk lady is very rude. Very less cars at this location. They won’t give your reservation little early. So don’t even think of it. Better to get reservation changed online and show up on time. In my case the rude desk lady didn’t even

I've used Hertz for well over 4 years. With the many locations that I've used, the staff have always been beyond professional. As a fast paced environment, both by volume of people and calls, one should understand it's not easy for them. As

We wasted SO MUCH vacation TIME coming here. The staff was not friendly. We had a reservation, showed up, and they had no cars available but wanted to upcharge us for another vehicle, even though we purchased suppliers choice. (So she could

I was surprised and disappointed with my recent experience at the Aurora location. The front door was boarded up, and the office itself smelled of Marijuana. The young man at the desk exhibited extremely poor customer service. Upon entering

We're extremely disappointed with Hertz - we made a car reservation two plus months in advance but they notified us two days prior to our trip that our vehicle was unavailable and left us scrambling to find a new vehicle. We ended up paying

Wish I took a better look at these reviews before going to pick my car up from there. Easily the most horrible experience I've ever had. Room smells like smoke, cigarette butts everywhere, empty fast food containers all over the place. Got

We will never use Hertz ever again. We reserved our car a month in advance, and they only had a pickup truck available when we arrived, but they told us if we waited for an hour, their drivers would return cars and we could take one. After

Just don’t. I have used this location 3x now, because of the limited locations in my area. Every time, there is a new surprise, and the same old “not surprises”. We’ll start with the not surprises… The location is difficult to find. During

When we booked months prior to our trip, we entered our flight info. Our flight landed and we were at this Hertz between 1-2 PM. They closed at noon on Saturday and we’re closed on Sunday. Called about a week before our trip to confirm our

I am from out of town and had to take a $70 Uber to this location to pick up the car for my week long vacation with my 10 yr old. I had prepaid for my rental car and just needed to pick it up! When asked for the card I paid with I was told

I don’t understand any bad reviews. This is the hertz to go to. Very professional, clean car, and accommodating. I was running late for my reservation and having a pretty hectic day and when I got to hertz the door was open waiting for me,

I have never left a Google review & am doing so to warn others. DO NOT RENT A CAR FROM HERE! I was supposed to pick my car up that I had booked a month in advance & the establishment was closed & would not reopen for another 2 days! I had

When we arrived for our reservation the location was very busy. It is a Friday and the Hertz rep, Dae was very pleasant, even though they only had electric cars left for our type of reservation. She was very kind and helped us with a more

Rented a car. Didn’t have my rental, then charged me for an upgrade. Gas was at 3/4. Was told to return it with same amount. Charged me for not returning it full—what a joke. I guess Hertz expects customers to subsidize their business and

zero stars. What's the point of a reservation if you don't have the car when I get there? Then to be offered an upgrade to a larger more expensive car as the only option. Literally a scam. People's trips depend on rental car, if you don't

Worst experience I've ever had at a car rental agency. Place looked like it was in the third world with boarded up door and all kinds of junk outside. Despite the fact that I had reserved a car, they didn't have one and just said too bad,

Prepaid for a reservation as a president circle’s member and showed up to learn that they have no cars available. Of course, no phone call to let me know. Website still showed that they are accepting reservations. Workers laughed and were

HOW DO YOU ALLOW PEOPLE TO BOOK A RESERVATION, AND WHEN YOU ARRIVE TO PICK UP THE VEHICLE NONE ARE AVAILABLE? NOT EVEN A UPGRADE?? Had a reservation booked for 4:00pm 8/4/23 I get there before my reservation a lady behind the desk who

I would not recommend renting from this place. They overcharged me after I returned the car and will not answer the phone to explain the charges. It is impossible to get a hold of them after the fact. The total cost of renting a car from

Horrible experience. Made a reservation to rent a van for a couple of hours on a Saturday. Showed up to this location and not a single employee was working and the doors were locked. Myself and a few other (rightfully so) upset customers

I rarely leave review but the management and staff at this Hertz are pretty impressive. Every time I've rented here, they have been attentive, kind, and go the extra mile in some way or another. Last time I was late picking up my rental,

I have reserved a car and paid one week ahead. When I arrived at this place, rental car is not available. The representative asked if I can wait 3-4 hours to see if someone else would return their rental cars. I asked for a refund, have

I would recommend never using Hertz Rent A Car. I'd gone in at a recommendation because my car was in the shop due to an emergency. I had a full checking account and they refused to take the money out of it after my credit card had been

I honestly do not understand any of the bad reviews. My experience was nothing but outstanding from start to end. Having booked a premium sedan for 20 days, I was upgraded to a premium SUV at no extra charge. The car was new, in perfect

Probably the most unforgiving Hertz experience I've ever had. We are on our honeymoon and my flight was delayed, which meant we were not going to be able to pick up our car at 9am. They close at noon. I came at 12:20 and they said they

They deserve no stars!! This is the WORST customer service you could ever receive. The supposed “manager” is very rude, as well as the workers. He was super defensive when talking to me and hung up on me. I can’t believe how I was very

Wouldn’t recommend this rental location to anyone. Car came filthy and was provided no other option when I spoke to the representative about it. Lots of extra charges not outlined in online booking conditions but present at the time of

BEWARE OF UNDESERVED EXTRA CHARGES!!! I rented from this location because it was cheaper than other locations in Seattle, but now I know why. I turned in my car on the final day and didn't hear from them at all (no receipt, no call, no

If I could give this company zero stars, I would. I made the reservation a few weeks before my trip to seattle from the airport area, but then had to get an uber to take me to another location 30 minutes from the airport because they

deserve no stars!! This is the WORST customer service you could ever receive. The manager is very rude so do the worker. We were treated so poorly. We we’re returning a car and we were trying to pay and 5 different card was keeping

Worst experience ever. Made a reservation but the car was not available, received no notifications or calls until I arrive, no apologies. Very bad and impolite service from the counter. I would never rent a car from this place.

It was a bad experience, I reserved an SUV a month in advance and when I arrived for my reserved car, it turned out that they did not have any SUV available and they did not give me any solution, just cancel the reservation

Extremely unsafe conditions with transients, open drug use and extremely rude employees who don’t honor the online prices and then steal the gas I put in the car so they could charge $12 extra. Horrible service

Dishonest and certainly unreliable and RUDE. Horrible experience with this branch In terms of customer service. I booked a compact car with HERTZ with pick up time 7:30 am. I called them the day before

We just returned our rental, and I can honestly tell you the staff is rocking it. Two people running a busy store is not easy. We did not have any issues with our rental. Better yet, we got an upgrade!

We were charged $70 for fuel after handing over the car, EVEN THOUGH WE BROUGHT IT BACK WITH MORE FUEL than when we received the car!!! Horrible experience, we will NEVER go with Hertz again

Hertz gold member here. I picked up an insurance rental from this location. The lady at the counter was nice, but the young Black gentleman was just very rude for no reason at all.

Been here renting two times renting with different employees, both times the experience have been quick and easy. Got the car each time no problem and return was quick too.

Do you like wasting time and money? Then you'll love this rundown building in north Seattle that pretends to be a rental car agency.

Even after having a confirmed, paid reservation, they told us that they ran out of cars at our pickup date and time. Never again

8/23 Hertz in Seattle. Worst rental car experience, both domestically and internationally in my 40 year career.

Dae helped me on the thanksgiving on a last minute reservation, very happy with the service.