On August 27, I rented a car at Seattle. Unfortunately, l had terrible experience with your service. Firstly, when I went to Seattle downtown branch, they hadn’t got any cars of the class I ordered so I had to drive to the airport to receive a car. I waited there for an hour to receive my car, this whole incident had waisted me half a day. Furthermore, on our way we got a flat tire, after realizing that the car you gave us isn’t equipped with spare tire we called you and you said to us that unfortunately you can’t help us now and to call tomorrow morning and you will send someone to fix our tyre. We slept there (very scary place for tourists) and when we called tomorrow morning you said that the only option is to tow us 260 miles to San Francisco. We tried to see if you have any other options or get some information on the price of the tow but every 30 minutes your representative told us that he is checking and we’ll call us back. After a few hours we realized that we need to take care of the situation by our own, we ran on a flat tire for 70 miles and stopped every Gus station to refill air. When we arrived at a auto shop, they told us that our tire is special and that they can’t fix it. They helped us patch the tire and we drove 200 miles to San Francisco to change the car(we didn’t plan to drive there yet). When we finally arrived to San Francisco to swept cars, we spoke to Tamara from the airport branch. She was very rude and told us that she doesn’t need to help us, and that the only car she has is a Chrysler Pacifica, which is 7 people van with high fuel consumption while we were just two peoples and at the Seattle branch you offered us a discount to take the car because it’s fuel consumption. We asked her for every other car even lower level cars although we paid extra for a suv, and she told us she doesn’t got one. We got to your website and saw that you have many cars available. When we told her about the fuel consumption she told us that it’s better consumption than the car we had before, we checked online and it wasn’t the case, very unprofessional by a car dealership worker. We felt that she misguided us in purpose. Tomorrow morning we called you to see if you have another car and you told us on the phone to drive to the airport again and they will have another car, we drove there and when we got there Tamara was there. She spoke to your representative and he told us that he doesn’t have any cars without checking anything. We as your costumers felt so humiliated and disrespected by Tamara and it was an awful experience. Tamara told us that the Seattle branch will call us to talk about the incident but no one called. We paid a lot of money to go to this vacation to enjoy, but the whole car experience cost us time(two full days), money(gas) and was a terrible experience. Unfortunately we are very disappointed with SIXT, and will not recommend anyone to rent a car from you.

Would like to shout out to a few staff: - Marzini from Pike Place Seattle Branch - Jess from Customer Service Hotline - Jose from Vancouver, BC Airport Branch and his manager, and colleague who’s name I can’t remember - Ruby from Portland Airport Branch Brief summary of incident(s): - Booked BMW 5 series category, pick up at Pike @ Seattle - They ran out of that category at the branch. Ruby brought me out to the garage to have a look at the cars to better decide which to pick. She was very patient and accommodative. Chose a BMW X4. - Drove to Vancouver, car prompted me to check tires. There was a screw in one of the tires. - Called customer service, spoke to Jess, who created a complaint ticket and made swift arrangements for Vancouver airport branch to call me back. Sixt USA and Sixt Canada are different entities and they could not arrange a vehicle exchange as the car rented in USA had to be returned to USA. - One of the staff at Vancouver called me back within the hour (it was a Sunday!) and told me they would make an exception to give me a replacement car while they replaced my tires, but I had to collect the X4 before I leave Canada and drive it back to the US. I was fine with this arrangement and they arranged a 530i Xdrive as a temporary replacement in Canada (which I enjoyed driving the most during this trip). When I reached the branch to collect the 5 series, Jose was there and everything was smooth - in and out within 15 minutes. I had the same smooth experience when collecting the X4. - Drove down to Portland Oregon. Along the way, the car prompted me that engine service was due. Decided to head to Portland airport since I was heading near the area. Ruby helped me with the car exchange, initially setting me up with another X4. Before driving off, I had the same check tire pressure message, and quickly found another screw in the tire. So she upgraded me to the brand new X5 which had only 500miles on it as they did not have any X4 category left. Overall at Portland airport, the exchange was also very quick and efficient. Very good experience with minimal downtime. Something I would expect from a large car rental company like Sixt. - The screw in tire is something out of their control. However, I think the servicing of engine should be better monitored and reset ensured once service is done to minimise inconvenience to customers. However, I’m not going to let the screw up (no pun intended) affect the entire experience and my holiday. Hey, I paid for 1 car (5 series), and got to experience the drive of 3 totally different BMWs. - Overall, still a positive experience from Sixt. Thank you and your staff for handling the situation so well and efficiently.

My friend and I had a reservation through Expedia for 11 days. When we arrived the front desk, we immediately asked if we return the car earlier, will the bill be recalculated with the unused days be refunded. The front desk confirmed with us twice as both of us repeated the question. Just to be sure, we called Expedia to confirm if Expedia will do the same and refund the unused days, Expedia stated clearly that if SIXT authorizes the refund, they will refund. The front desk lady heard that and confirmed for the 3rd time. That was when we put our credit card in and signed the contract. We returned the car the next day, and I walked to the booth confirmed with them again about the refund. The man confirmed we just have to wait for the receipt of return and it will have the total amount on it. 5 minutes late, I received the email stating the charge is $191.49. It’s still a lot for 1 day rental but I was ok with that because I knew they would put some fees in there. I left feeling relief that I clarified things out. A week later, Expedia charged us $841. We called Expedia and they said SIXT posted invoice of $841 and did not authorize the refund. We called SIXT and was confirmed that SIXT charged us $841 for that 1 day of rental. I told them their staff confirmed with us so many times that they will refund. The contract we signed also just states “EARLY RETURN FEE: You agree if you return your Vehicle earlier than the Due In time listed at the top of this Face Page, without previously informing us of your intentions to do so, and it causes the amount of rental days listed on this Face Page to be reduced by one rental day or more, you may be charged an early return fee of $10.00, in addition to any applicable changes to the daily Rental Day charges.” After so many calls back and forth they said they are not refunding for any unused days which was totally different with what they promised. They put in a ticket for our incident and I haven’t received any updates for it. SIXT, I thought you would be more professional than AVIS and decided to give you guys a try, but this turned out a horrible experience. I definitely look forward to your response regarding my ticket as this appears to be much likely a scam.

I highly recommend avoiding this rental agency at all costs. I reserved and prepaid for my vehicle for 7pm on a Wednesday at the downtown Seattle location. I was late heading to the location and called to let them know I would arrive about 15-20 min after 7pm. That’s when I was informed I had to arrive before or at 7pm to pick up my vehicle, otherwise they would be closed. Who expects to arrive EARLY for a car rental reservation? I was then told by Susie that it was my problem for not knowing when they closed when I reserved my car. I asked her why their system let me rent a car for a time their office would be closed. So then I had to call customer service to get my reservation updated to the next day. THAT’s when I found out I would be charged an additional amount! What?!?!??! Apparently they charge you the difference in reservation costs if they close before you can get your vehicle. I showed up the next day to get my car and pick up a vehicle that reeked of smoke the entire time I had it. Ugh. It was nasty. Their customer service department has been completely unhelpful in resolving any of my concerns and they have not only lost a customer in this scenario, they now have a vocal advocate on why you shouldn’t rent a car from Sixt. Update on May 22 to company response: I am not sure what “upper management” did to resolve my concerns, but it did not involve working or speaking to me about this issue. I have replied to the customer service emails 3 times now without any response other than Sixt is looking into the matter. At least the customer service response provided to this review is completely on par with my experience to date. Care to let anyone else know how the matter was resolved? Other than just closing my complaint without addressing it?

First off I needed a 7 seater which I reserved in ample time but when I got there all they had was 5 seater so that was the first strike. All they said was sorry but that cause a big inconvenience to me and my company. Walked across the street to get the car. Employees were standing around, there was no walk around and then the car was wet with water spots and streaks all over is and the windows were all streaky. I waved over for an attendant to come over and clean the windows. After 10 more minutes I signaled again and they just stood there. I was on a time schedule so I had to leave. I stopped by Walmart and bought some glass cleaner and some paper towels to clean all the windows. I wanted to drop the car off at SEATAC airport instead of downtown but was told that it would be $54, $63 and some other amount to return the car to their airport location. I returned the car to the airport location and told the attendant when asked about some of the things that I had to do clean the windows, vacuum out the car, and she just smiled and nodded her head. I wanted to get back to difference between them, charging me for a seven seater opposed to a five seater. I booked through Priceline and called to tell them about the discrepancies, but I just wanted to get the difference back between a seven seater and five seater and no one can answer my questions or what I was charged? Sixt car rental denied my claim or even clarified if I was charged properly through Priceline. Nice car, poor customer service and never again! Should have stuck with Budget or Enterprise. Overall I just had a feeling they really didn’t care.

This was the most horrible experience renting a car ever. When I reached to the desk I was told the car is not ready, i.e. has no gas and I have to come back in an hour, when I also have the choice to choose between multiple cars. After coming back an hour later I was told that the car is still not ready and needs gas and the other cars are not ready either, one needs an oil change while the other is still dirty and needs gas. I was told to come back 30mins later. to pick up the car that will be ready and full of gas. I came back 30mins later and learned that the car was still not ready and the only option I have to take it with an empty tank. It was really empty. So I had to drive to a gas station fill it up before starting my trip. Over all I lost about 4 hours. The car was filthy and smelly with cigarettes on the floor. The washer fluid was low. Due to the overall delay I missed the appointment. Furthermore, the staff was unable to print out the contract with the changes due to all printers being unavailable. I have to rely email. The person who took the notes was dishonest and stated that the tank had 3/8 gas which was not true - it showed 55miles to go. He said that he fixed but actually did not. He was unable to adjust the return time to account for the delays. So effectively I had the car for less than 7 days, missed my appointment, and lost $ and time for filling up the. Upon return, I was promised an adequate discount which was not what I had eventually received. Note that none of the employees wore a mask.

I am admittedly angry at the moment and should probably wait to write a review, but I have rented a lot of cars and this was the worst rental experience I've ever had. We have rented from Sixt before and the experience was not bad. This time was different. We decided to upgrade to a Mercedes, which we have never done before. As a result, after waiting through the line to get our car, we had to take another shuttle (20 minute wait) to another location and wait through another line before we got the keys. It was in an outdoor lot and it was raining. We were advised we had to look the car over and identify any scratches or dings. there was nothing obvious, but the car was wet. We got in and left. The interior of the car was not clean, particularly the windshield. Shortly after leaving, we found a gas station, got paper towels and cleaned the inside of the windshield. For the record, I am not picky about these things. I have just returned the car and I was informed that they found scratches and we should have reported them. The girl who found the scratches was literally on her knees wiping the bottom of the panel behind the left rear wheel. There is no way a reasonable person standing in the rain could have found these scratches and I know for a fact that we did not put them there. I have been told they will contact our insurance and I will do anything in my power to stop any payment. If you are intending to rent from Sixt, beware the VIP treatment and you might bring along a pair of coveralls for a close-up inspection.

Our experience was very poor. The staff at the site were just downright rude to us, showed no compassion and failed to honor their verbal commitments to us to us.. Our own car was being repaired. I was told that the rental would automatically renew for a week if we did not bring the car back in on the last day of the rental. On the last day of the rental, we had been at a family funeral in the morning. We received an email that the car was due at 10 am that morning and that we had to bring it in. When we were able to bring it in that afternoon, they told us it did not automatically renew and that we could rent the same car but for a higher rental price. We told them about the funeral and, because we were late,, rather than understanding, they just added another day to the rental because we were late. We had no choice but to rent the car again. Then when we did rent the car again, we brought it in 3/4 full as it was when we rented the car at the beginning but the staff told us we had to pay them an outrageous $10 a gallon to fill it. Rather than let them fill it', we refilled the tank for $17 at a gas station. Next, my wife forgot our garage door opener in the car and called the next morning. She was immediatley told, without any checking, that it was cleaned and there was no garage door opener. She insisted there was. She called again and miraculously, it was found! We picked it up. All in all, our experience with sixt was very poor.

My experience with Sixt was mostly okay. The cost for a premium sedan was at a fair price. I did not like the $50 added fee for having a one way rental. They also hit you with a gas fee ($70), or fill it yourself. Service overall was struggling. The attendant checking us in had her computer shutdown due to a mandatory software update. Delayed our 2 hour trip to the mountains. Overall, the car was good. There was a lot of technology involved in the car’s function, which at times felt lagging. The car had a nice ride and under 10k miles felt like new. Dropping the car off.. That’s where I really struggled to see a quality of service. The attendant that checked us out made a really off handed comment: stating “because I had not told him prior to checking us out that I had pre checked the car for a 7pm check out, and I arrived at 7:30pm, and he already hit the final check out button, that I might be charged a whole extra day”. A WHOLE EXTRA DAY.. I had no time to figure this out right then and there because I was catching a flight. The dude literally made me so confused. Thankfully whatever he thought isn’t true. I wasn’t charged an extra day, yet at least.. Either way, this guy just saying what he felt like was actually a real frustration at the end of an otherwise pleasant trip to PNW.

Initially I felt it was a great service and good value. They gave us a free upgrade as our car was not available. However we had asked to change drop off location and time to suit our vacation. We discovered this wasn't done. We rang the helpline who then insisted we pay 163 dollars to change. I refused as a result we had to drive back to Seattle with the car. The employee admitted the error on their part which I appreciate good open honesty. However I now get billed for an extra driver which was already paid for plus an extra day's hire and a late fee. So be warned and check those invoices. Update despite my email to them pointing out their mistake they deducted the money from my account and then have the cheek to ask me to contact them after reading the review i left. Further update another email from sixt telling quit nicely me I am the one making the error. Despite my two clear emails outlining double charging for the additional driver, the late return fee when I was in fact early and the additional day fee. Next to useless or just deaf to customer complaints. Update number three after many emails sixt have finally refunded my account the full amount. This is welcome however as a company their customer service is not up to par.

*DO NOT USE THIS COMPANY!* I made a reservation over the phone and at that time a hold of 281.92 was put on my card. I picked up the car and I prepaid 245.15 and another hold was put on my card in the amount 388.83. All these totaled to $915.90 and I was unable to use my card for the remainder of my vacation. I returned the car last Monday and I received 1 of the holds back but there is still one for 281.92. I've called about 6 times and they tell me they released the hold. I called American Express and they said they still have a hold on my card. I don't have a lot of money and would like my money back! I would never recommend this place and I will never use their services again. 9-14-2019 The hold is still on my card. I have called over 10 times and spoke with different people and still no resolution. I have emailed a copy of my statement to Sixt Customer Care and they keep telling me that there is no hold. American Express says they can not release my funds to me until Sixt Car Rental releases the hold. I am so upset over all this. I just want my money back! 281.92 is a lot of money to me. This whole thing has been a nightmare and my whole vacation was ruined because of this.

Horrible service! I have been a customer with sixt for the last 6 months and recently wanted to return my vehicle. Don’t bother trying to contact them over the phone unless you want to be put on hold for 30+mins and constantly being transferred as no one knows how to help you, and that’s IF their phone lines are even working. You will get told multiple different answers to the same question. They have zero knowledge on the details of their own service! All they’re good at is printing up your receipt and finding ways to overcharge you. I called in advance to let them know I will be returning my car to exchange it for a cheaper one and was told that it had to be taken care of in person. I went to this location and was told to call them while I was in their office! Everyone at the desk had no idea how to assist me, all they were capable of doing was pointing to their garage of cars. I was even told to email them while I was there. After going back and forth with them about the fact that all I wanted to do was exchange my vehicle for a smaller and less expensive car they automatically charged me the same price for the Toyota 4Runner I just returned and gave me a Nissan Rogue!

The office is very easy to find, especially with their bright orange street sign. Zach was the employee who helped check me in, and he was amazing and made my experience very welcoming and enjoyable. It was like we were old friends catching up. The parking garage is across the street and can be difficult to find if it's your first time and you don't know Seattle. Zach (or other Sixt rep) will tell you before you leave the office, but in case you want to be overly prepared: when you exit the rental office, turn right and walk to the stop light, make a left on Pike Street, and after you cross the crosswalk the garage entrance should be about 80 feet on your left. I received a Benz A-series, which was clean, had few miles on it, and drove smoothly. The Benz itself had some questionable design features (e.g., where the heck is the radio scan button? And why do the doors "click" and halt so many times when you open and close it?), that have nothing to do with the rental company. But I stated them just in case you wanted to ask the rental attendant about these features. If you do ask, please let me know here 'cause I'm so curious :) Happy trails!

Avoid Sixt! I booked a luxury SUV rental three months in advance. Due to changes in plans, I realized I'd be able to return the car a day earlier. I called Sixt and spoke with a customer service representative to shorten my reservation, they did exactly that without telling me that it would cost MORE money and that I'd be stuck with a lesser car type. I was going to be charged an additional $500 for a non-luxury SUV rented for a shorter period of time! The customer service representative didn't confirm any of that with me on the call! I noticed the mistake after receiving my email confirmation and immediately called them back. I then had to wait to speak with a supervisor that said they couldn't change anything without listening to a call recording as the customer service representative claimed I "agreed" to pay an additional $500 for one less day with a lesser model vehicle. After 24 hours the customer service team at Sixt emailed me stating they couldn't locate the call and that nothing could be done! Don't bother with Sixt. Use Enterprise or literally anyone else.

I had initially booked a reservation with another car rental company online, but when I went to pick the car up they weren't able to fill it. I had already booked hotels and travel reservations, so having the car rental fell through at the last minute was extremely frustrating. I walked into the Sixt Seattle branch that just happened to be nearby, desperate and hoping you had something available, and had an absolutely wonderful interaction with the staff. Wendy helped me set up a reservation, get a great price and had a vehicle that was about to be turned in washed and ready in less than an hour. She was understanding, accommodating, and got me exactly what we needed. While my partner and I hung out for a minute in the lobby waiting for the car to be ready, we chatted with the other staff members working that day and they were all very friendly and funny and made the entire experience incredibly enjoyable, which was very much appreciated after the terrible experience I had just had with one of your competitors. We now know who we're renting from in the future!

We were in Seattle on vacation when we decided to do a road trip to Olympic National Park. This was the only car rental company downtown with any cars. I reserved the car online with no issues. When I got to the counter, we got a free upgrade because they didn't have the car I reserved. Everything went smooth all the way to returning the car. Then about a week later, I got an email saying there was damage on the bumper of the car. Since we only had the car for a day and a half, I knew full well we didn't cause it. Based on previous reviews, I decided to take a video recording on my phone of the condition of the car BEFORE driving it off the lot. I'm so lucky I did. When I reviewed what I recorded, I saw the damage that they claimed was not there prior to my rental. With this hard proof that we did not cause the damage, they quickly closed the claim. But there has been other reviews where renters were not so fortunate. My suggestion would be, if you have to rent through Sixt, make sure you document EVERYTHING inside and out before you drive off the lot.

I would not rent from this company again. I called two months in advance and booked an economy car. I even called a few days before my arrival and confirm that the reservation still existed due to a few reviews listed here. When I arrived, they did not have any cars available, claimed they had not been dropped off yet even though they should have. They asked I wait 30 minutes. I came back in 45 minutes and they still did not have any economy cars available despite my reservation. They said the only cars they had available were a Jeep, large SUV, and mini van. We had requested an economy car for the fuel efficiency due to the large amount of driving we would be doing. Since they could not provide an economy car, we had to settle for the Jeep. They did not increase the price but we had to pay more in gas to make up for it. We did request a 10% refund on the price of the car which they did follow through with which was nice. Overall, I was not pleased with the service due to this situation and rudeness of some of the staff

This is the worst center for renting a car! I returned the car a day before after confirming with their customer care and also confirmed about billing over the counter - then they charged me complete rental plus late fee plus other wrong charges! It’s headche to make this correction with them! I believe there is a malpractice going on at this center! If you happen to return the car, they give you no confirmation - just say that you will receive an email and that’s it! I have hired from Sixt from other places too across states but never faced this kind of issue! Please see this is happening second time from the same center! Also, I would like to highlight that their representatives are super marketing persons! They don’t tell you what they are adding into your bill when you go to rent a car unless you specifically ask them! I had to ask repeatedly 4 times during the whole renting journey to know final price and ensure that they didn’t add without letting you know!

Was told overall cost was $35 a day only to find out it was about $75 a day all said and done. This is after asking the clerk because something looked funky with the numbers and he assured me it was a deposit and the difference would go back to my account. Will not rent from sixt again in the future due to deceptive business practices. Condition of car was fine and rest of experience was decent so it’s a shame that the financials is the dealbreaker for me. Edit: was reached out to once by Sixt. Seemed like more of a reaffirmation of the costs and a documented paper trail to show that they responded to my claims. I responded that I wasn’t necessarily looking for a monetary compensation, but rather some investigation into the incident and to make sure it doesn’t happen to anyone else. Crickets. Zero response. I hold true to my first statement; if you want honesty, transparency, and good customer service- go elsewhere

My husband and I reserved a car to be picked up at 10 am. We got there around an hour early because our breakfast spot was PACKED and we didn't feel like waiting with our luggage. The people at Sixt held our luggage for us so we could find somewhere else to eat without dragging everything with us. How thankful we were for just that! We came back at 10 am for our car and started the paperwork process. We ended up having to wait just a few extra minutes for them to check in the car and make sure it was clean for us but nothing crazy. Once done they apologized for the wait and even comped us the price to return the car to the airport instead to make it more convenient for us. We could not have been more happy with the entire process. The staff was wonderful! Returning to the airport was a breeze and everyone there was kind as well. Absolutely recommended this company! Thank you for a great experience!

-10 stars rating for the customer service (if such raiding existed). Save yourself time and get the car from Enterprise or other car rentals next door. This place also doesn’t have after hours drop off (unlike their competitors across the street). This location had a great price for an SUV, but I guess there is a reason it’s so cheap. The customer service agent told me my credit card is a gift card and denied the service. I asked my friend to use her credit card and since I had pre paid reservation, the agent was planning to charge me $15 more making me pay for for the issues of their payment processing system. I ended up giving up my reservation, not getting a refund, and going across the street to Enterprise and getting an amazing deal on a similar car (they matched the price of Sixt). And of course, Enterprise had no issues with my credit card and didn’t try to tell me it’s a gift card.

I had a reservation for 1030. My flight was delayed and I arrived at the airport at 1015. I called and told them about the delayed flight and that I expect to be there by 12 if not sooner. The rep said it would be okay. I got to this location and they tried telling me that my full size car is not available because they can't hold something longer than 30 minutes since it was just a reservation and not paid for. I told them I paid online and they said no, it was a reservation. He tried to give me a corolla and told me its in the same line of cars as a full size car. After much arguing, he said we have a full size available. He also says since it was paid from a 3rd party vendor (Hotwire), I only have to do a security deposit. When I asked why he claimed that I had only made a reservation and not a full payment, he said its because its from a 3rd party. This place is real shady!

On March 21, 2023. I showed up to pick up the car and tried to use my debit card for the deposit. It is from a big bank, with a chip, and MC logo. I was told I could not use my debit card as a form of deposit. I asked where I would have received that information and was told in the email they sent me. I explained I hadn't received an email and he confirmed and said I didn't receive the email because I had booked within 24 hours (clearly couldn't have canceled reservation before 24 hours). Not my fault I didn't receive the email. I was told I would receive a refund but never received the refund. I booked through Expedia so I've been working with them on the refund. Sixt told them I was a no show and that's why I don't get a refund...after being told by the customer service agent I would receive one. And I showed up to rent the car!! Definitely wouldn't recommend.

I would rather eat cactus for a year than rent a car again at Sixt Seattle. Actually I would also rather get stung by a bee daily for a year than rent a car again at Sixt Seattle. Finally I would rather have nails in my shoes for a year than rent a car again at Sixt Seattle. Highlights from my rental experience with Sixt Seattle: 1. Sixt stole $30 by withdrawing +$1000 for a car I already declined. Weeks after they sent less money back. 2. I had to call in 4 times in order to return the car, because every time they told me different prices and terms. 3. We rented a car for 28 days. After 1 day the engine had an error. Of course we had to pay the extra gas and mileage in order to return and change the car. In the end I want to say thanks to the Seattle Sixt team (whom we have spend way too many hours talking to) for an unforgettable experience.

Below average service. Interaction with desk clerks was straightforward enough. However, the reserved model wasn't available and potential options were not discussed until the key was handed over. It would have been nice for that to be acknowledged. The interior of the car was also deplorable. It took be 10 minutes to find someone in the area to address my concerns but I was told it looked fine and they didn't have anyone to clean it. As I was pressed for time I couldn't stick around. The windshield was smudgy, the centre console had coffee stains all over, the driver's seat had crumbs and the back seat sticky residue that hadn't been cleaned. For a premium class, really for any class, I expect the car to be sparking clean inside and out. I ended up cleaning this myself as it grossed me out.

The car itself was great, the lot attendant to notch going in and out. We rented for one day. Check in was fine, until 2 things. We had to prove we had a flight out at some point. Luckily we had it on the phone. Never been asked to prove that one in over 40 years of renting cars. Second. We had to pay a 200 dollar deposit for the one day, 76 dollar, rent. Not unreasonable, I quest. But the deposit came out 2 days after we returned the car. Now we have to wait days after that to get it back. Use some common sense people. I can see a hold with immediate release. But don't pull out a deposit two days after the contract is mutually satisfied, then tell the customer the money we needlessly pulled out may be seen in your account in a week. I'll never rent a car from them again.

Horrible customer support I booked a Grand Cherokee from July 6th-8th and returned the car on 8th. The receipt mentioned that I had to pay $399.66. However I got a voicemail on 10th telling that I hadn't returned the car yet. I immediately called the customer care and reconfirmed that I had returned the car in time. The representative asked me to ignore the voicemail as it might have been an error. Few days later I was charged $1066 with an invoice dated from 6th July-10th July when I clearly returned the car on 8th. The customer care guys didn't care to reply for a couple of days and when I called the customer care representative she hangs up the call Midway. I'm appalled how careless people at sixt can be. (Attached the photos of my invoices)

Saddiq helped me at Sixt when I rented for business this past week. I have to say I was skeptical because I'd never rented from them before, but they did a fabulous job and everything went without a hitch. Saddiq was friendly and helpful, and even upgraded me to an SUV free of charge when he heard I was going to cross through a snowy part of the state. Thank you!! The car was clean when I got it, and returning was quick and painless. My only complaint with the entire experience was that paying for comprehensive insurance (liability and collision) day-of is very expensive through Sixt (around $50/day), but that isn't something the local operating staff can help. I had to get it anyway because I don't own a car and have insurance of my own.

Well it did not start out so good. I arrived at the Seattle location with my reservation number on Sunday January 17th only to be told they have no cars available even though I had a confirmed reservation number. I was promised if I return the next day they would have a car for me. Richard the manager was very kind and apologetic for my experience. However I could not get a ride down to the Seattle location to pick up a car on the 18th. I told him I could get a ride on the 19th down there to pick up the car and he said he would hold a car for me, which he did. He was very kind and compassionate and I appreciated that. I'm giving them four stars instead of five for the initial issue I experienced.

Bad, worse, even worst service. I have suffered twice and experienced worst services from this rental place. 1. In December 2020, I had booked a car for three days, and when I went to pick it up, they said they do not have any car for now and they can provide a car only after one hour. Getting a car an hour late from the scheduled time ruined my whole trip plan and made me reach late all the places. 2. In August 2020, when I reached to pick a car on my scheduled time the office was closed and the manager showed up 1.5 hours late from our scheduled time. In short, this providers have consistent record of providing bad services. I wouldn’t recommend anyone to rent a car from this place.

It was the worst experience ever. We had to wait up to an hour (all customers there present experienced delays). The person at “service” was very rude. There was a problem with my credit card, there was no option offered to pay with ab different card. All help offered was „call the hotline“, AT a SiXT department. I was offered a refund, then the employee said it wasn’t possible and that he would contact his manager. I asked to get bcc-Ed to get updated. This was refused. At last. I asked if I. Puls get help he responded „nope“. I contacted customer service and never got a response, the money is gone. As a summit planner for amazon I will opt against all future bookings with Sixt.

This company almost spoiled my vacation and left peculiar impression about the way the do business with customers. When I came in their office to pick up my car, that I had reserved a week before, they told me they didn't have the one I booked but they offered me a luxury one with +40$ a day. Answering the question about How they could sell what they did not have they blamed Covid-19. They also told me they were trying to reach out to me but they couldn't since they had completely different number from what I put in my reservation. In other words this was unbelievable and at the same time a very useful experience that tells you not to waste any time for companies like this.

SIXT saved our vacation!!!!!! my partner and i were here from out of town. we had a fiasco with another rental company at the airport saying they would take a debit card online all through booking, then rejecting us in person and leaving us stranded. we were devastated and i was on the verge of tears. we walked over to SIXT and they were immediately able to help us. we ultimately ended up going to the downtown pikes market location where they were able to get us a GREAT car for even cheaper than the company we originally chose. shoutout to Kenneth and Marzini for their compassion and excellent service. we hope to use SIXT for any rentals we need in the future!

I will not rent again. They have a 30 minute "grace period" to return your car. Anytime after this and they bill you for a full day. I was able to call and get half the charge refunded - but every other car company charges a by the hour late fee. They also billed me for guaranteed 4wd when it was not on my reservation. I will not use Sixt again. I've rented from this location previously. I had reserved a luxury SUV but was told when I arrived I could not rent this with a debit card. They gave me a small SUV and charged the same rate. They offered a 20% refund after they billed the full amount. This is twice I've had to deal with their greedy billing practices.

Friendly service. I interacted with 6 associates including the customer service staff over the phone, the 3 desk clerks, and 2 garage associates. Everyone was pleasant, thorough, and quick. Instructions for drop off were accurate and although I probably suck at parking in tiny spaces the garage associate helped me. I loved that my email was only used for necessary information and not clutter. A lot of the information you ask can also be located on their website. I loved the prepaid gas option since I’m in Seattle I didn’t want the hassle of locating a gas station and filling up. I plan on using Sixt in any city offered. Thank you for making my trip complete.

Booked a rental car from here. We showed up at the pickup time with nobody inside, lights off, and doors locked. All available agents on their listed number either did not answer, hung up on us, or told us to try a different location while also being unable to confirm a car as even available there anyways. They refused to give us a refund, or even organize different transportation for us. This place is a scam. Editing to update: we’ve been waiting outside for close to an hour and nobody has shown up. Edit2: it’s been over an hour and STILL nobody. Edit3: someone was finally able to help us almost 1.5 hours later. They were a trip saver!

I booked a car with Sixt on Priceline. I did a lot of searching of different vehicles and pick up spots. I went back one screen too far and booked what I thought I wanted, but it turned out I was wrong. Unfortunately, they have a rule that you can't cancel your reservation, even within minutes. The car I wanted was less than the one I booked, but they would not refund my money. I made the booking a month before needing the vehicle. Even airlines give you 48 hours free cancellation. I feel like I got totally screwed by them and would not recommend them. They only get two stars because the service at the Pike Place office was so good.

Worst rental ever. they charged me for an extra day, I found it out only when I got the invoice. I returned it in the same day and they wrote on the report that I returned it only the morning after. The biggest problem was to catch them, because the number of costumer service isn't working, and via mail - the answer came after more than two weeks. We had a conversation during five weeks!! just because it took them forever to answer every time. Eventually after I threatened them with a lawsuit, they fixed it. I know I will not rent from them anymore. It was SO frustrating. Never again. Hope you will take my advise.

This can be a terribly busy place when cruise ships dock. Expect to add time for your checking in. When returning is basically as easy as it was getting to the car. The lady that checked me in, was so polite and helpful. She had a line almost out the door and was by herself but did not over look anyone and gave them full and great customer service. She was also the same person that checked me in for my car return. She was multi tasking guests with great customer service and patience. She had med. Long hair and glasses, I wish I remembered her name(p/u 9/9 ret.9/13 kia). She made the experience a great one.

I have a problem with you and your customer service, we call them 3 times to told them the GMC YUKON I rented has noise metalic near the wheel during my rental and don't want to make hundred miles with this ,they told us ok for return LA . With no charge fee .At my surprise you charge me 1000$ one way fee .and the bumper front right has been fixed not well at my pick up at my return it just unclipped They charge me 510$ No body touch it no scratch Please make sure you understand my honesty and return me my money I also have a rental car in France I know what I speak Thanks for your time

Reserved a specific car class for a specific time and planned our day based on this. Got to the location on time and was told the car wouldn't be available for 40-45 minutes ... OR i could pay more for a higher class car and leave now. Surprise, no lower class cars were available. No apology, no discount, just take it or leave it. When I returned the car, there was another customer in front of me who was going through the exact same bait /switch. Not sure if this is limited to this location or is the corporate plan to chisel more money. Either way, they are now a last resort only option

Overcharged. I had a priceline deal and all should have been paid for. The local rep said they needed my credit card for $250 hold that would be returned to me for incidentals like smokeing in the car or left it a mess. $280 was charged to me and never returned. Customer service all they said was "well it was in the contract " you signed after waiting 30 minutes with a screaming toddler aparently I didnt read the fine print. (took them a month to get back to me after my rental) and the money will not be returned essentially doubling the price of my rental. Go somewhere else really!

I was beyond impressed with my first rental experience with Sixt. I've used other downtown Seattle rental companies before and they've generally been terrible. Sixt stands out heads above other options in the market. Every staff member I interacted with at the 2nd Ave location (Ruth, Richard and Saddiq) were fantastic - helpful, friendly and accommodating. The rental process was very smooth and I liked the car I received a lot. Hicham, who was the attendant in the garage where I picked up/dropped off the car, was super friendly as well. I will definitely be renting from Sixt again.

I had a one day rental and showed up and the office was locked and nobody was there. After 20 mins somebody showed up and I got the car. On the way to return the car I got a call to remember to bring the car back by 4:30 when they close. I arrived before 4 and dropped the car Sunday before close. When I looked at the bill they charged me for a two rental and said I returned the car Monday at 4 and ended up charging me a two day rental. I’ve been trying to reach them about the overcharge and can’t reach anyone. I’ve tried 10 times now at least. Just horrible. Totally understaffed.

Watch out for these guys! When I returned from my trip I had the attendant checking me in ask if I bought the insurance, I responded no at which point he went over the car in detail and pointed out damage I must have done. Very much felt like a set up. We will see what comes of it. Apparently I scratched the bumper on one side, a wheel on the other side and another wheel. I never had a run-in with anything along my trip, very disappointed, I rent from these guys regularly and while the service has always been poor the cars are decent and the price right.... Until they get you

I was nervous renting from this place based on some of the reviews I'd read. However, my rental went completely flawlessly. I booked a daily rental on the internet. Arrived one hour after the time I said I would, which was no problem. The two women inside the rental office couldn't have been any nicer on the pickup and return. Everything was clearly explained on how to get the car from the lot across the street and how/where to return it. The car was in great shape and exactly what I'd requested. Overall a great experience. Don't be deterred by the other reviews.

Got hustled for an upgrade at the counter because my car "was not available" until way later. The upgrade started off at $90 and I complained until it was brought down to $45 for seemingly no reason other than I complained. Did not want the upgrade, but it was our last day in Seattle and my 11 month old was starting to cry so I just agreed. My advice, complain long enough and your rental will probably be free. The car was great, the pickup and drop off was fantastic, but the hustle when you have a full prepaid car rental is really sad! Horrible business practice

I am glad I wasn't biased by the reviews posted by other customers. My experience with Sixt was exceptional, booked my car online and just had to pick up the keys and car (from a lot across the street). Yes, this is Seattle and space is very limited, the cars are kept in a public lot across the street but getting/returning it, wasn't difficult at all. Since most reviews are from customers that were not satisfied with the service instead of positive ones, I took the time to share my experience so you don't get discouraged like I initially was.

. I recently had the pleasure of renting a car from Sixt Car Rental in Seattle, WA. I was very pleased with the service and the car I received. The staff was friendly and helpful, and I was pleasantly surprised to be upgraded to a BMW x3. The car was in great condition and was very comfortable to drive. I also took advantage of the new Sixt+ Monthly Membership program, which was a great value. I will definitely be using Sixt Car Rental again in the future, and I might even consider the monthly membership over leasing. Highly recommended!

No matter how cheaper the quote you get for renting the car with SixT, don't rent their cars. They have lots of hidden charges. I rented a car for a week and used to pass a toll multiple times. The toll charges were USD 29 only. However, they charged me USD 75 by adding USD 5 as administrative charges for each day and then they added charges over them. This wasn't the only time I rented a car but was the first time with SixT. I am never going to rent a car from them. I would recommend you as well to not even think of SixT as an option.

I’m on a Sixt+ subscription, and the service that has been provided by this branch, and Sorania in particular, has been nothing short of amazing. When I wanted to start my subscription, Sixt were in the middle of recovering from a ransomware attack, and as such none of their IT systems were running. They still managed to set me up with a car while we waited a couple of weeks for their systems to become operational, and once my subscription started Sorania has gone above and beyond in helping me get the best car for the cheapest price.

Booking online was easy, the only thing I wish I could’ve done was also pre-pay for insurance and the deposit online months ahead. When we got to the rental place we had to pay for insurance and a deposit which was and unexpected expense in the middle of our trip while picking up the vehicle. It was a little bit more than $400 I had to fork up. Just wish it was a little bit more clear when I pre-paid for everything ahead of time. Other than that The vehicle and service was great! Picking up and returning the vehicle was a breeze.

Rented a car here before reading the reviews. I was a little scared about what kind of service I would receive. However, not only did they let me pick up my car early, but they upgraded me to a larger car (Suburban) at no cost. This really helped me on my trip because I had 6 people in my car and a good amount of luggage. Returning the car was easy; an attendant was there to take the keys back and show us where to leave the car. The person I talked to when picking up the car initially was also very friendly and helpful.

The system allowed me to select 5:30pm as return to the Pike Place store, but this is the time the store closes. Nobody was there and the return area was locked up and unaccessible. I called corporate and was not given a solution and hung up on. I was forced to keep the car an extra night and return to it in the morning to the airport where I was charged almost $100 extra. I was inconvenienced for that night and almost missed my concert while having to pay an additional $25 parking fee. Horrible customer service.

Sixt has been my favorite rental car agency. Pick up and returns are efficient. However their website for anything other than bookings needs great improvement. The website often times freezes or will not move to the next page. Trying to speak to someone on the phone for possible toll fees charges, accounting/billing, or customer service all needs improvement. Dropped calls are regular occurrences and no one calls you back leaving the customer to cycle through the automated system and waiting in the queue.

Great experience start to finish. Friendly, fast, efficient check in. I was given complimentary upgrade without even asking. No attempt to upsell or pressure to take extra insurance. Return process was similarly friendly, fast and efficient. This will be my go-to Seattle car rental company. My sister used Thrifty rental for the same trip and it was busy and slow because of push to upgrade and to take insurance. She was a good 20 min longer getting out from the structure. Sixt is way to go.

Very affordable prices. Booked online for the managers special. Siddiq was not only patient, with me, he put me in a mini countryman and helped make everything go stress free and go smoothly! On returning my vehicle a day early and to the same location instead of SeaTaC, the staff stowed my luggage so I could walk around Pikes Market a little.. they really know how to treat their customers. I am so happy to a part of their growing company and I'll definitely be renting here again

Seamless. Saddiq our service agent even gave us an upgrade AFTER i simply inquired about how much an upgrade would be, didn't even charge extra! Car they gave me just rolled off the factory floor (<700 miles on the odo!), everything on the vehicle was spotless and ship shape. I signed up for their loyalty program that day after getting to my destination. Congratulations Sixt, you have a customer for life! And thanks to our customer service agent, that guy deserves a promotion!

For the second time in two tries, Sixt has canceled my family’s reservation with NO notice - no call, no email, no text - nothing. They just don’t have large cars. They won’t let you drop off in another city. Worst of all - they don’t communicate! We flew all the way across the country, late at night - no car. Luckily, a Sixt rep was able to connect us to Avis, so we got a car after an hour. Thank you to that gentleman. New Avis customer here. Never Sixt. Never again.

Terrible. I made a reservation for a compact car. My confirmation email said pickup at 10:30, but no mention of how late one could arrive. I arrived at about 2 pm, and was told, "oh we released your car a long time ago--you needed be arrive by 12:30 pm." My only option was a new contract, and there were no compacts left. I had to get a gas-guzzling behemoth of an SUV, and the cost was more than double my previous rate. I will avoid this company like the plague.

It’s the worst rental office I deal with , I rented a car on 14th of November for one day and I returned it after 8 hours same day and paid 300$ in total they informed me money will be back to your account once you bring back the car which is 200$ until this second no body return the money and they charged me extra 100$ because they said you returned the car on 16th which is not true the car is there since 14th of November think twice before you deal with them

I second all the one star reviews here. Been renting here for over 6 months now. The front desk staff is not very nice (being a manager), the car they gave recently was very unsafe - poor brakes, no wheel alignment etc. They don't give any compensation or free upgrade for such experience. Their call centre and emails are almost nonexistent, just not helpful. The manager at this location is just the least considerate person. Avoid at all costs.

I will not be renting from Sixt again. First off rental agreement amount was different from what they charged me so I called the branch to resolve the issue and I was hung up on. Then I returned the car on time and my rental was still “active” for a week which delayed my refund of my deposit. I tried calling to resolve the issue, but Sixt has not resolved my issue till this day. Please go elsewhere that is worth your time and money!

Staff were all friendly, but the whole thing is setup like a scam. Vehicles advertised at a certain price per day, then the price more than triples after you reserve and show up at the facility. Inurance, licensing fees, rental facility fees and an AP concession fee took a vehicle from $130 for 5 days to almost $500. Not to mention they didn't even have the make and model we had reserved. Stay far away from sixt.

I worked with Elijan for my rental a couple weeks ago and it was a nice experience. Elijan was professional, friendly and helpful. I really appreciated the pleasant customer service. I have rented from sixt at the airport and also at this downtown location and I've never had any issues. Their vehicles are always clean and smell good. Their prices are great compared to several of the other dealers in Seattle.

We were in town for two days visiting grandma and Sixt gave us the most wonderful experience. Zach at the front desk was the most helpful and catering hosts I ever had with a rental car company and the best my wife from England has had in both the US and abroad. He accommodated every request and made the process so easy for us. We will certainly use Sixt again and recommend to all our friends and family.

This was our second rental from Sixt and we had a great experience from start to finish! The staff at the counter was so helpful and friendly, and the staff person showing us our car was extremely friendly. The car was clean and drove well, got great gas mileage, and was easy to handle on the road. Teshale W. helped us and was great to work when we returned the car. We will definitely use Sixt again!

I’m very unhappy with my experience here. First, the car I booked wasn’t available. I got the car I don’t like. Then I noticed two dents that wasn’t on rental agreement. According to the agreement you have to comeback and log them in. It took me 20 min to navigate one way of downtown to comeback from rental garage. Here it goes one day of my vacation. I wish I went somewhere else and saved a day

Good Quality cars. Good service. Price was much more in person than online. After renting a car in Seattle I decided to rent another from Sixt on my next trip. When I was looking to book online the cars were half the price I paid in person . Three stars for ripping off customers in need vs customers that want. Great customer service all the way around. Nobody likes being gouged with pricing.

We had an excellent experience here. Ruth was extremely helpful with both picking up our rental and providing areas to check out on our trip. She made the process quick and easy and provided a very friendly interaction. The garage is right across from the office and is clearly marked/lit as well as clean which made for an easy process at drop off. Absolutely will be renting from Sixt again.

I really love renting cars from sixt at this branch. The staff here are amazing. I would like to give special shoutout to Marzini who is really good at work and very welcoming. She is very helpful to answer any rental related questions. She does her job really well. She is very friendly. I would highly recommend her and also this branch because of all other staffs here. Keep up Marizini.

I had another great experience with Sixt! I had a unique experience where I actually had to drop off one car and pick up another at the same time and Ruth at the front desk made it absolutely seamless. She was extremely helpful and courteous. I use Sixt every time I rent a car because they have the nicest cars, hands down. I will continue to use them whenever I need to rent a car.

The garage is across the street from the office and no one seems to work in there except one person cleaning out the cars in a back area. We found our car by pressing the unlock button on our keys to see which one opened. Again no one there when we returned the car. A week later we received notice of damages when we had no incidents with the car whatsoever during our trip.

Best rental car experience I've ever had! Rented a "Nissan Versa or similar" and was given a BMW 330 hybrid with less than 500 miles on it. Service was quick and efficient. Ken was amazing. I realized I forgot to get gas on the way to return it. I called them and said I might be a couple minutes late. They said don't worry about it. Would recommend them to anyone!!

I rent often from Sixt and specifically this location. This time in particular, the rental experience was better than ever. The agent who leased me the truck was awesome. Then the return process was even better. On my return, Hicham checked me in. He could not have been more courteous or contentious if he tried. The best way to end a great rental experience.

Really bad experience here. Reserved a car in advance but took me an hour late for various reasons: computer not working, car not ready, received a broken one and have to change...... After the trip, charged me for one more additional days just because I returned the car on July 4th and the office closed earlier then usual. Never come back I promise.

DO NOT RENT HERE. They're wanting over $750 to repair an extremely minor dent and paint scuff. UPDATE - After contacting customer service as requested we received no reply except another request for the absolutely ridiculous payment. If this harassment continues without any actual response we will have to pursue legal measures. DO NOT RENT HERE.

If I could give zero stars I would. I booked a car and about 5 minutes later I decided to cancel. Well my total rental would have been 114 but apparently since I cancelled they are going to charge me 100.00 but If I would have chose the pay later option, I wouldn't have to pay the 100.00 cancellation fee, what kind of business practice is this?

Cannot change booking. Cannot reach a representative. Charged 100$ to cancel. Will never use or recommend this company. Booked online, never been to Seattle. The website set up the location which was 20 minutes from the airport. Tried to change to the location at the airport but it was too late. Terrible customer service, or complete lack of…

My first experience using Sixt was above and beyond my expectations. After booking a rental through Hertz months in advance only to have my reservation cancelled a day prior, we luckily found Sixt. They were accommodating and even gave us a complimentary luxury upgrade. I can’t say enough good things about this location. Thank you so much!

This Company is great. Richard, the rep in Seattle Pike Place office was a pleasure to deal with. He was friendly, courteous and professional. He got me into my vehicle rapidly with little to no wait.The vehicle was also great. No problems whatsoever. This company will definitely get my business again because of people like Richard.

I had booked car for 1 day from this location. I returned the car to same location but they said that I returned it at Hyatt Regency and charged me $20 extra. Customer service didn’t help at all saying details in their system are correct. Never renting from this place again. Edit: This was resolved after multiple to and fros

We paid to have a nice, premium SUV rental in Seattle because we knew we were doing quite a bit of driving. Instead we received a completely beat up car inside and out. It literally had the letters of the brand taped back onto the back of the car with packing tape. Over paid, under delivered by Sixt. Very disappointing.

SIXT is fraud, they do illegal business. They ask for money with out any signature proof and file collections. When I filed consumer report and disupute.. They failed to show the signature of me or any proof damage done by me.. I will never rent from SIXT ever. SIXT is fraudulent company with no customer service.

What could be better than a BMW with three rows of seats for your family vacay? Great staff at pick-up and drop-off made both interactions pleasant and easy. Also, I appreciated being able to pick up downtown and drop off at the airport without additional charges for "one-way" rental. Will rent from SIXT again.

Terrible service. Don't count on your car being ready at your reserved time. I had to wait 2.5 hours for them to clean a car that was there and supposed to be ready first thing in the morning. SIXT ruined my vacation day trip. And had ZERO empathy about it. Run for your life and take your business elsewhere.

Awful experience with this rental firm, I would avoid if possible. I was billed for damages done after the vehicle was dropped off. Please save yourself the headache of fraudulent charges and go to a larger, more reputable firm. From reading other experiences, this may be common practice for the company.

I was about to rent a car from Sixt the other day but it wasn’t successful. Long waiting till two ladies tells you, they have limited cars and if you don’t have a booking, you can’t rent a car. Also you can’t even make a booking since everything shows online as overbooked. What a service. Dissatisfied.

We walked in and were greeted by Marzini who quickly found our information, provided the key and location of the car across the street in a public parking ramp along with a prepaid card to exit the ramp. The car was clean, in impeccable condition, and we were on our way! Very simple, quick and easy.

Location is good just in the hustle bustle downtown area near pike place market. Easy to take and return the car and friendly staffs were helpful. Would definitely recommend! This time I booked a “Nissan versa n similar “ but upgraded to Nissan Altima, Wish I could get upgrade to BMW next time haha

By far the easiest part of our trip was renting from Sixt! Easy pick up and return of a high quality vehicle that was a joy to drive. Staff was helpful, anticipating our concerns. Really, thought it would be much more complicated with long waits but it just wasn’t! It was the best experience.♥️

The best car rental experience I have had over 10 years of regular use of car rental companies in a variety of countries. Helpful & caring staff, great value, late model car with all latest mod-cons, love the office decor and a generally great experience. Can't wait to get SixT in Australia.

Upgrade from the lowest car to a 4x4 car for our trip from Seattle to Vancouver. The car was just perfect and new, full options. No issue to declare, the pick up was smooth. As well as the drop off, the guy went around the car and didn't notice any damage. I was away after 5 minutes.

We arrived at Pike Place’s Sixth branch in the morning and Ms Marzini was so kind to host us, exceptional service and she guided us through the whole process seamlessly. Thank you Ms Marzini. Definitely coming back to Sixth and for sure Sixth have gained loyal customers out of us.

Had a very pleasant experience renting this car. Was upgraded from a midsize sedan to a RAV4! Comfortable and quiet but I think it may have cost me in "miles per gallon." Marzini walked me through the process, I probably put about a thousand miles on in three weeks. Happy camper!

Shoutout to Kenneth in Downtown Seattle branch on 2nd! He went above and beyond to meet our needs. There were a couple hiccups at time of arrival that hindered our plans but overall, we picked up and returned the car at the end of our trip satisfied. We will rent from Sixt again.

Really great experience with this branch. From pickup to drop-off, entire process was very seamless and straightforward. In addition, Sorania and her team were incredible. Super helpful and professional customer service. Will 100% be renting from them when I’m in Seattle next.

This has to be the worst customer service I have ever had. Avoid at all costs. Lady behind the counter might be the slowest person in Seattle. I rent from enterprise 14 days out of the month. Never had a single issue. Also. Return times are 8 am or charged another day. Avoid

Hardy, was so helpful we ordered a Lyft to the wrong location, but he called other people in the area and found a ride to shuttle us to the other location so we wouldn’t need to order another one. It made our morning much easier thank you, thank you, thank you

Excellent process, it was easy and the cars were better than I expected. I don't go downtown much anymore and I had no problems getting to the location or with safety in the area. I will use Sixt and this location particularly Ken to rent from exclusively.