Absolutely the worst experience I've ever had with a car rental company. I have never booked a car with a confirmation, pay for an UBER to have zero cars available and a 25 person waiting if anything came back. I expect alot more for a large reputable company. Then had to pay for an UBER back at over $50 each way.

Inez and Richard did a great job of going the extra mile to make us happy when the car we had reserved wasn’t available (previous renters hadn’t brought it back yet, not the fault of Hertz). They were both friendly and helpful and very responsive to our problem. Problem solved, happy customers.

Sloooowww. Only one computer working and I waited in line 30 minutes to get my car that was dirty. Navigation screen had greasy fingerprints all over it. Wasn’t the car I booked so I had to upload new EV charging apps. Tried to charge me triple the Expedia price I had reserved. Shady!

Made a reservation for an EV 3 months in advance. They did not have one. However, they did honor the price for a regular sedan that worked for me. I showed up on a saturday about 5 minutes after opening, and there was a shortage of vehicles

Do not rent from this Hertz office. It appears to not be a part of corporate office but a franchisee who give Hertz a really bad name. I had a 5- day reservation booked months in advance, arrived at SeaTac, took $50 Uber to the office, with

DO NOT RENT there. Unfortunately there is no 0 stars rating. Left with a 80 dollar Uber bill and NO car!!! It was the worst experience we ever had with a rental. When we arrived there we were told we are on a wait list #30, with an existing

Do not come here for the love of God! Wish I had read these reviews first. I’ve been charged well over $500 now and I have no vehicle to drive and am getting an Uber. After two separate charges because they don’t “take my Apple Card” they

I just had the most amazing experience at this place! There was this employee named ienz, and let me tell you, she was absolutely incredible. I mean, seriously, this woman knew everything there was to know about renting a vehicle, and she

They’ll actually tell you they’re not really a Hertz location and that the specifics of your reservation do not apply at their Hertz. When I raised my voice, they called the police. I didn’t curse. I didn’t threaten them. I told them they

Worst Hertz location I have ever used in five years of using Hertz - Presidents Circle member and use Hertz frequently in other places. Extremely rude staff, disinterested and aggressively rude demeanor - I arrived to the facility to pick

Do NOT rent from here!!! They are understaffed, poorly managed, and entirely DISHONEST. I feel as though I have been SCAMMED. I have put in hours of my time making phone calls and sending emails to get the situation corrected, and nothing

I wish I could call this the worst car rental place in Seattle but you would actually have to be able to rent me a car for that to be true. Booked months in advance, no communication after initial booking and then told on arrival that my

When I arrived at this location to pick up my car that was reserved, there were a lot of unhappy people in line and in the lobby. The office manager was telling everyone that there were no cars available. I was put in the 8th spot on the

Extremely frustrating experience…would give zero stars…arrived and there were no cars available. There was another family with a small child ahead of us. Waited for about an hour and 3 cars arrived. Was then told that the other two cars

Do not rent from this Hertz. Super poor customer service. I had rented through Expedia but concerned that my rental was at 12 noon on Saturday, the time Hertz closes. I called Hertz to try to confirm I was able to get a rental and first

I strongly advise against renting a car here. I don't believe this is a reputable and reliable car rental company. Have they received proper training? This car rental experience has been extremely terrible! My complaint is currently in

Horrible location! said they are a FRANCHISE and do not have to listen to corporate! I reserved my pickup at 5:00pm, the time they close, and unfortunately my flight was delayed and arrived at 5:20pm. I called the 800 Hertz number and

This is the only time I've ever felt compelled to leave an overwhelmingly positive review for a rental car place, but it's very much warranted in this case. When I arrived at this location to pick up my rental car and started having

Do yourself a favor and cancel your reservation. I reserved a car because of the great deal from this location. After reserving I mapped where the location is and read the reviews on Google. I was hoping the reviews weren't true but

Why would they take booking reservations for 12pm when they close at 12pm… we got there from the airport and we ended up with no car. It ruined our plans for the day. Don’t book with them. Horrible service!

$50 Uber ride to this location and they didn’t even have a vehicle. Do not recommend. $100 Uber round trip wasted because of a simple booking error that could be avoided. Will never use Hertz again.

Very satisfied with the rental booking service. Came at lunchtime and was greeted by a friendly lady at the desk. After that another very helpful and amicable guy G went to get the car - he

Had a relatively smooth and easy experience here! Some tips to make your car rental as smooth and easy as mine: 1) Do NOT rent through 3rd parties (ex: expedia), as you will not have a

Worst experience of my life. I booked the car but there was no car because they were overbooked. Then they offered me a car from a random person and started negotiating the price.

Don't even try with this place, this location is a fraudulent fee Factory I prepaid the reservation a month in advance through the Hertz website. I

Called @11:00 EST,to inquire for the shuutle frequency from Sea Tac Airport Waited 15 minutes call was cut off It happened the day before

DO NOT RENT FROM HERTZ!!! WORST COMPANY EVER! HORRIBLE EXPERIENCE! I wish I would have looked at the reviews before I rented

My first 1 star review ever. Made reservation & was told they’ve no car after we arrived to the office. They

I wish I could give negative stars. We had a prepaid 2-day rental reservation. This is what happened:

Gave me a van bus to drive instead of a car. Other customers who had reservations got No car at all.