Ask a simple question and don't get an answer! Try and get some service and have to interrupt 4 worker's sitting there talking to each other. Then cop an attitude like I've interrupted there day! Then asked some clown about a DVD but his expertise didn't extend to DVD'S so he left me standing there waiting till the experts arrived but he told me to shop somewhere else in the city (not JB Hi-Fi) as JB didn't have the DVD I wanted (so I opened the JB app on my phone and showed him they did in fact have it advertised) which apparently he didn't like! All in all what a waste of time and then have to cop attitudes from a bunch of worker's who obviously didn't want to work was the last straw!! Give your staff an attitude adjustment JB Hi-Fi as me having to deal with these clowns triggered my never shop here again nerve

Wanted to buy something that was advertised as out now but when I asked for one I was told sold out no stock. I said they should place a sold out on the big promotional ticket but was told that's not JBs policy. I spoke to the manager who promptly told me much the same thing of which I said I would pass my feedback to JB HQ, he said good luck with that. I was once a JB customer but took my business elsewhere because of this type of customer service. I went to a competitor got the same item deal, they matched the price no sweat and i was happy as. 1 star for what they used to be, a business that was customer centric which is no longer evident in particular, management. If you want to go to a business that hides behind policy and procedures go to JB and in the managers words 'good luck with that'

Got a great deal on an item I wanted. The staff seemed very friendly, although there weren't many, likely because the store seemed very quiet. Perhaps the location of the store is lost to such a large shopping centre with marginal foot traffic. The store seemed a little more of a tidy department store than the 'in your face' approach of yellow and black marketing signs and streamers the other stores seem to decorate with, which felt a bit odd, like I was in a Harvey Norman or similar. In all, decent place, worth a look, and hey - JB HiFi is an institution of its own, there aren't many other store brands that are as effective and relevant as this.

Looking at a computer monitor online got told to come into the store because they are too busy coz its Black Friday. Went to the store and the monitor online said $597 save $40. Instore the price was $849. Asked the sales staff and he said yeah we havent had a chance to change our instore prices yet but it is $597 you are saving $250... So many lies when the website says your saving $40 at $597. Avoid going instore all the prices are jacked up to catch people out. By the way Officeworks and all the other stores regular price for this monitor is $597 because I bought 1 2 weeks ago and have thoroughly researched them

There was no staff around to serve you & it wasn't even busy. After waiting a while looking for someone to ask a question to, I went to the counter (which is unhelpfully right at the very back of the store) to ask for help & the girl there said "if you wait near what you are looking at, someone will come you" to which I told her I had been for some time & there is not a soul in site. She called for someone over the radio for help so I went back to wait. After 10 mins I left as there was still no service. Not overly impressed with the Elizabeth store... unlikely to go back.

Difficult to get served there for items that need a bit of specialist help like mobile phones. When I was waiting for help, another customer approached the one salesperson in the area, who was helping someone else. The salesperson said that there should be more salespeople around but he didn't know where they were. He made no attempt to call for anyone to attend the area. Another salesperson entered the shop with a Boost Juice in his hand. When also asked for help, he said he was on his break, and walked off, also without attempting to get anyone to help.

Very good store with a wide range of products. The layout of the store is very tidy, well presented, and quite easy to find what you are looking for. I have removed 1 star as it was very hard to find a staff member to assist with an enquiry I had - there were not enough sales representitives on the showroom floor. This JB Hi-Fi does have an excellent range of products, from TVs to phones, tablets, laptops, gaming needs and accessories. I will continue shopping at this store for my audio visual and technological needs, the.

What a joke the customer service was Went in yesterday looking to buy a new google pixel phone and wanted to know more about them hung around the phone area for 30 minutes waiting for someone to come help me but nothing ‍♂️ While waiting I was looking at the drones as I’m interested in one for our bike rides and for my cape York trip coming up but still no one was interested in helping ‍♂️ Got more interest from the security guard at the door than the staff

Asked a sales rep for help who told me to wait and instead tailed someone else looking at a more expensive product who didn’t look like they were even asking for his help in the first place. I’ll keep note to avoid that staff member. Waited for 5 min and he never came by or called someone else to help me. Super disappointing. I eventually found someone else who was super nice to help me ☺️ Had it sorted and made my purchase within minutes! I’ll have to grab his name next time.

Enjoyed the experience, big fan of the mostly open floor layout with lower tables and shelving in the middle with the taller ones on the outside, allowing to see around the store more, albeit the lack of signage either means you need good eyesight or need to walk up to areas to figure out what's in them. Staff are some of the nicest and easy to talk with people I've ever met. Never had a bad experience here and by the looks of things I'm never going to have one.

Checked online before going in to Elizabeth store and 2 others had stock of my item. Tried to upsell me an insurance plan before selling me the item I said it wasn't required then was told there was none in stock in Australia and offered a more expensive product. I went to one of the other stores bought my product and accessories and left very positive feedback as it was a good experience. I wouldn't recommend the Elizabeth store, go to another if you can.

Went in to buy $1300 phone with my elderly father but salesman was only interested in trying to sign him up to new phone plan that he didnt need/want. Told us it was the best price we would get but found it online at HN for cheaper and with a $100 gift voucher. It seemed to be predatory/pressure sales technique against an elderly person. Wasnt impressed at all. Try listening to the customer about their needs and not what gets you a bigger commission.

The store usually always has popular items in stock but the staff are hit and miss. Some just aren't interested in helping customers, while there are a few members who really seem to carry the entire team. Not really a fan of the way jb sells items to customers. You can really get handballed around and there can be some miscommunication between people working the floor and staff out the counter. Sometimes it can take a long time to get assistance.

I know it was near the end of shift, but the attitude at the service desk after I asked if I could access JB Commercial pricing (which I have done before multiple times) was pretty poor. Was told no. Then a store person popped their head through asking if there was more to the question... She was told no by the cashier, even though I would have love to enquire more. I understand everyone has bad days, but it cost me $20 on my purchase.

I was shopping for my sons Christmas present and I asked a cashier if she knew where the product was and she flat out just told me it was out of stock. I was so disappointed I looked everywhere else in the centre with no luck so I looked online on my phone and it said in stock so I went back to jb hi fi and ask someone else to check stock and they had heaps, so I grabbed one but I was so upset the cashier was so quick to not even care

I love JB HI- FI. I've shopped there many times. Bought a computer from them as well But this time it was to tell them that Facebook has a JB HI-FI scam..For a laptop. You may of seen it. I know,who'd sell laptops for 3$ right? You'd be right if you said no-one. They tried to take 113.00 as well. They can't do anything they said. Please be careful. Don't click on it. They actually DID take 116$ .I'm fighting to get it back

Rude staff, that never ask if you need anything. Have to go out of your way for them to do their jobs and ask you for what you're looking for, once bought a watch for $500 and was treated like a criminal when I asked a simple question about their return policy. Terrible place, highly expensive and no budgeting options considering the high rrp on everything in the store

They are turning into a toy shop with lots of star wars toys, DVD and CD section is getting smaller and smaller a shame really but they do sell vinyl records, (Munno para store doesn't even have DVD section anymore so I don't go there) Usual big screen TVs, laptops and accessories also cameras, might be a bit cheaper but everyone has special sales on these items.

Staff are too busy chatting to each other to offer help, say hello or even smile when you are looking at them. Did not know now where the register was so put my product down and walked out. Went straight to Munno Para ... at least 6 staff members approached me and ended up spending much more than I intended. Won't be going back to Elizabeth anytime soon!

The lady covid marshal at your front door is amazing. I asked her if you had a particular CD in stock. She made a quick call, pointed me in the direction of a young fellow who was now holding the CD. I was in and out of the cashier line-up in seconds. Best experience ever and it all started with that amazing lady at the door

On Tuesday 4th of October I rang several times to be put on hold for 5 min intervals I wanted to org Def a cygnett mobile phone holder advertised at $34.95 I gave up talking to staff so I got a friend to pull in to your shop this morning to find the phone holder was now $45.00. Big rise and bad service from staff

Terrible staff member. Went in to purchase a particular iPhone staff member ignored my request tried to bully me into another phone and to sign up with their phone plan. Refused to show me what i came in for. Walked out will never shop at JBHI FI again. Officeworks sells the same but cheaper and better service!

You've got to go into the store to fully appreciate the variety of available products in this well-stocked store. The staff are knowledgeable and helpful. Prices are good especially as they always run a line of specials. ♿Entrance ♿ nearby in the Shopping Centre. Free ♿️in the Shopping Centre Carpark …

Came in on the 13th of may to collect an online order first the staff were great but the security not so much was showing my proof of purchase. and ended up taking the item i bought out of my hands.to ask a staff member if it was sold. whats point in proof of purchase if gonna have people assuming otherwise.

I came in looking for a laptop USB adaptor and one of the staff members was very friendly and knowledgeable even worked out that my laptop has a USB c port and was able to give me options for usb-c adaptors since they didn't have any standard USB adaptors in stock. Awesome stuff thanks JB Hi-Fi Elizabeth

Good deals but they need to add more information to their pricing sheets as their is information that they don't tell you until you're 3/4's the way through a contract! This may not be up to them though. But ask all questions first. Still a great place for service & deals though! …

very helpful man working named Ahn he is an asset to jb hi fi and his family and friends and peers and colleagues made me feel valued and respected with his help and knowledge (he is australian even though he doesn't look it) he is making his nation proud with his work ethic and good work

Honestly kind of a sad experience here. Went on a monday afternoon, not many customers in store. Was wanting to buy an oppo phone No salesperson acknowledged us, So we went and looked at laptops. Other salespeople saw us but didnt approach. We went and brought the phone from bigw instead

Went to help a friend buy a laptop and accessories. Found what we were looking for. Was able to negotiate a bit of a deal - got a little off (more would have been nice). Bought my last two laptops from JB Hifi stores. Recommend JB Hifi to my customers when they are looking for a laptop.

jbhifi team at elizabeth is super helpful, have a go to salesman in the store and is always able to help with any product i am after and also technical support and troubleshooting ideas when things have not turned out well. the team is great and will continue to shop here.

Went in to buy some headphones. Talked to Cameron who was fantastic. Even though they were out of stock he saw another store that had stock and price matched them and paid for them then and there. Easy, simple, efficient and happy. Great customer service. A+

Staff had absolutely no idea what was going on. When you have a video game sale on its probably a good idea to put sale stickers on the games that are on sale instead of making customers look on line to see which ones are. I walked out and ordered online.

Despite the store being very busy, a consultant by the name of David demonstrated excellent customer service skills. He was very informative about the products we were looking at purchasing and you could tell he was passionate about satisfying customers.

I'd assume that when you put a tag in the wrong spot you'd either 1) pull it down and say sorry 2) if really nice offer the discount on the product you put the wrong ticket in front of. Not laugh at the customer for calling this false advertising.

A decent store with friendly staff and an easy to navigate layout. The store is a bit on the smaller side compared to others and doesn't seem to carry as much, although if you ask staff they are incredibly helpful and can source things for you.

Employees are frankly useless, I was looking at purchasing a phone here and none of the staff were able to address my concerns with any of the models. I later tried to purchase a specific cable but unable to locate any on the floor I asked

I had a disappointing experience when calling to inquire about a price match. I spoke with Sara in memory. After discussing the products and website, she asked me to wait. However, every five minutes, she would check in and ask if I was

I have bought a hisense television and sound bar at excellent prices cordless headphones and hundreds of old Hitchcock/Jimmy Stewart/volumes of star trek, picard ect love movies and all to do with listening watching hearing come here!!!!

Pretty disappointing really. Stood for 10 minutes near the sound bars. Seriously wanted to buy one. Just needed a bit of information. No one came near me. Asked a couple of guys and was told to ask someone else. Left without a purchase.

I had bad wifi reception in my granny flat..Kyle advised me to get a powerline rather than a extender..he talked me through set up for 20 mins and result was perfect.i now get excellent 5g reception in my granny flat..great service!!

Good friendly service, knew what I wanted straight away. The store is set out well. Good lighting and good array of items. Within the store at times, great to see store attendants walking around asking if customer needs assistance.

Crowded, yes Xmas but they need to expand the store, hard to get round with a trolley, or find things. Staff an make up for it, most are really great. But please, EXPAND THE STORE SO NOT SO SQUEEZY IN THERE. As always good shop.

Ahn one of JB's salespersons is a credit to his family, his nationality ( even tho he was born here ) and the recruiting team, happy knowledgeable, cannot do enough for you whilst treating you as a person, awesome young man

Adam, Mia, Nicole, and this other awesome gentleman whose name I didn’t catch (so sorry) really helped me replace my versa 3 today! Very friendly chat, very kind, very transparent, and we all had a little laugh :) 10/10

Aaron did an awesome job looking after my computer requirements- he bundled up a package that was too good to refuse! He covered off absolutely anything and everything that I might need - he nailed it! Thanks Aaron!

The place has stuff all over the place . It was a bit of maze to negotiate. There was alot of people here, there were this maze que, and no staff wanting to help with enquiries. We ended up leaving without purchase.

Service IN STORE was awesome!!! Security guy at the door was rude, demanding and not aware of the law regarding the inspection of bags. Would probably use a different JB Hi-Fi when I finally purchase my camera.

I just got a new home and I had a great time in the shop and I have to get some more information about the same product's I have bought from there.. great prices, good service and quick delivery to your place

Every time I go in here they never serve me or even acknowledge me and I'm just standing around half the time. This seems to happen a lot not just here but ever where the service is just not there anymore

Went in and spoke with Zac about a laptop. Was very happy with him they didn’t have one on display so he went and got one out and set it up so I could look at it. Definitely would buy from him again

Very poor service, one man was serving, 4 staff members chatting to each other, no one bothered to assist me, went to harvy Norman's and had great service, won't waste my time jb hi. Fi again

They do a good job with sanitizer and managing customer numbers. The store is a pretty good kB hi-fi. 4 stars just because some prices are silly and it's smaller so less range than others.

Went in had something on hold was actually there ready and when I needed help finding something in store they were helpful with finding the item I was after was well mannered this time

Shout out to Georgia for her friendly service yesterday (even after I accidentally set the security alarms off) LOL. She went out of her way to help me set up my new phone too.

I had to return a purchase made just before Xmas it was no problem only it took 3 days to go back into my account. Where as the replacement purchase came out instantly. …

Went in there today approx 10.15am service non extent wanted to buy a mobile phone guys weren't interested told the security lady on way out how discusting the lack of dervice

amazing service the young lady manager and her team are fantastic here in the Elizabeth store she needs a raise never been in the store before but I'll be back differently

Always great service, staff are friendly and knowledgeable.. and if they're hit with something they don't know, they're always willing to try their best to help out!

Bit un jbhifi, without being rush time, I had to look for someone personally to get served though was standing long time in a spot to get spotted, asked,served etc.

Outstanding service and products . A really good range for not being a super store, amazing how many brands are packed in. Excellent prices all the time. …

Was finally able to grab a transformer I've been look for, it's been the only place I've been grabbing my transformers and action figures from for a good price

A store I can spend time looking in. Pity that the Heavy Metal music cds are getting smaller for choice, but it's the sign of the times, unfortunately.

Had to buy my daughter a new mobile phone. Male staff member was exceptionally knowledgeable practical and understood my needs. Great experience today.

Stood around for 30min trying to buy a Bluetooth speaker without success. No one even acknowledging once I was there. Now Target will get my business!

I have only ever had really good experiences at the Elizabeth store. Sometimes it can be hard to get an assistant to help, but otherwise very happy.

Nice new store location. Was looking for a Samsung Galaxy 4 watch strap, but what they had was excessively expensive. Will rather buy from Amazon.

We only went in to querie about large screen TVs and ended up buying a 75cm oled.They were very helpful and we have been happy with our purchase.

Great service, item not on shelf, stock checked and the item located. Also reminded of voucher available from signing up for JB app at checkout.

The person who helped me, was amazing, he fixed something I thought I had done, but didn't do right, so much appreciation to the one dude at JB

It's a standard JB so nothing extraordinary to write about when it comes to chain stores. The service is good and the store is clean and tidy.

The staff member who served me today was incredibly polite, helpful and knowledgeable. My experience at JB Hi-Fi Elizabeth was excellent.

Our latest shop in this store was a pleasure as we had a very knowledgeable Kyle helping us with all our needs with excellent service.

Prices were a little higher than another place we planned to buy from, but they matched price and accessories and were very helpful

Very helpful staff and great after sales service would highly recommend and would give 10 stars if there was an option

The staff were very friendly and did everything they could to tend to our needs and questions !!! Polite & effective.

A simile for being a customer in this shop is like being the unpopular person who was invited to the party as a joke.

Great service the woman behind the counter remembers my kids name everytime we shop here makes us want to come back.

Ok but service man spoke to me so fast I didn't understand anything Be nice just slow down Draw it on a paper

Love to shop here got my new tv from here, while my daughter got DVD the people that work there are great.

Great customer service as some stores it's hard to find staff. But good easy layout and fantastic service

Jbhifi great service had everything I was after and didn't even have to line up. Was serve quick.

Always helpful , and great knowledge of their product . Obviously from good training …

Excellent customer service definitely recommend buying from this store …

Great place to shop at Munno Para or Elizabeth good prices and the staff are ok aswell

Was helped no end... Arranged a pick up for me from another store.. too easy..

Excellent team work guys Specially Amir, keep it up this service for everyone

It's the only JB HI-FI shop that sells CD. They have a good range off music

Had a price marked in their catalog that wasn't the same as in the store.

Helpful staff didn't try to up sell answered questions quickly

Excellent staff explained the deals and answered my questions

Very abusive and rude staff. Not interested in helping me.

Was okay but the some of the staff were not very nice.

Excellent customer service and great staff thankyou

Great store, helpful staff. Always having a sale.

Good place to shop and check out DVD specials

Good attentive staff some really good deals.

The workers here are so kind and helpful.

Very nice people.Experienced help.

Staff helpful. Good value too

It's not a bad store