It was a sad and desperate experience. At about 4:30 this afternoon, 27 november. I was treated very badly at jbhifi in the heart of Adelaide. A stout man with blond hair. He was wearing a gray coat with a purple lining. He rudely refused my request to buy an Apple card. His reason for refusing was that I had come to the store for the second time today to exchange my Apple card. He asked the female clerk, who had long black hair, and got a positive answer. I just put my apple card on the table rudely. But I did not buy an Apple card at gbhifi today. I haven't been to this gbhifi store. So I sent a request to the blonde serving clerk to examine the past footage to prove my innocence. But five minutes later, I was treated even more rudely. A man with black hair, glasses, pink and white stripes, and white pants called me to the area where cell phones were sold. Tell me in a condescending manner that I am simply not eligible to buy any Apple Card today. I felt confused and confused. He tried to ask the reason, but he expelled me in a very insolent manner. And when at the door, the bald man who checked was very loud and said not to come back. I really don't know why I was treated so disrespectfully. I never thought something like this could happen in Adelaide, such a warm and nice place. It's really sad

Poor customer service in mobile phone section. I spent an hour in the mobile phone section today (31/10) around 12:09am was ready to place an order but can't get any service at all. There was just one sale person (looks like a supervisor, but is definitely most unorganised type) in the area and he was talking to another customer for like an hour (not sure if they are just like talking to each other). Despite knowing I am waiting with a small kid for almost 20 minutes, the sale person didn't bother to let me know how long he can serve me. I have to ask the sale person whether anyone else is available and how long he can finish his current dealing with another customer after 30 minutes wait. He told me he will finish the deal in 10 minutes but was continue to take a slow approach. I walked off after another 20 minutes wait. Such an unorganised place with very low efficiency for the sale process. I will never come to this place to waste my time. An online machine offers better customer service than this place.

Hi Everyone Stay away from them, they are the big scammer in JB hifi MELROSE PARK (SPECIALLY MANAGERS) We bought a brandnew fridge from them. Received scratched fridge then we ask them they offer $100 reimbursement but we haven't accept then they swap the fridge again Received scratched fridge. So we decided to buy the display fridge to clarify the scratched happening due to delivery guys. But today we received the display fridge, you guys can't belive we received without scratch. So they are trying you to rip you off with warehouse scratched fridges. The biggest scame behind they cannot use the scratched fridge for display otherwise they have to dropped couple of $100 but instead of displays they keep all scratched fridge inside the warehouse, but most of the buyers compromised with scratch and along with $100 off. Because of the delivery take too long.

Full of incompent pushy dodgy sales people trying to get you to spend more than you need to. I went to buy a phone and the guy said 'hey did you know that those phones don't come with chargers anymore?' And I was like oh no, really? 'Yeah not for a while now.' Then he proceeded to try and sell me a case and then "extra coverage" whatever that is. I feel stupid that I bought the $29 charger because he said I had to. Sure enough I opened the phone box and it had one already. Then i felt humiliated and almost didn't have the courage to go back and return it. I won't ever be going back. And will order things online from now on.

Very poor customer service once again. I wanted to purchase a gaming chair for $750, which I was advised by a cashier that a sales person would come to assist and to go wait by the chairs, they never did come, warch them joking around with another salesperson while leaving the customer to wonder what is happening. Not sure where the comms break down happened, but seems you have to ask for assistance multiple times before anyone will help you. I simply wanted to purchase a gaming chair, third or fourth time this has happen in the Melrose store. Just terrible service.

Came to the store on a Saturday morning. Was not overly crowded and there were staff walking around, but no one came to me in the phone section. Even the security guard looked surprised as they could clearly see me standing there. So chased a person down and said I wanted to buy a phone. The guy was not really interested, did not try looking up a cover for me and did not up sell. I ended up spending $699 on a phone, but I also wanted an additional cable, a cover, case and earphones . I got them somewhere else.... Service was terrible. .

The counter staff are great and I’ve ordered some products for click and collect and it’s always been great, but trying to get floor service at the moment is impossible, I was the only customer in the TV section for 15 minutes, no one came to serve me. A guy did walk in to the area play with desk area and then walked without saying anything. I also rang up to ask a question and the counter staff could not get TV staff on the phone. I’ve bought a few small things worth about $100. I bought my TV, worth a lot more, elsewhere.

Love this place. It's a little further than my local store but they are willing to haggle so save even on the extra petrol getting there. If they don't have it, they will order it in and for the sale price even if the sale ends before you get the item in. Great range if stock. The people in each department know their stuff but you need to see another department person if it's not where that persons area is. Easy to find someone when you need and it's all bagged up and you're walking out the door with a bargain every time.

Amazing customer service. Purchased a laptop for gaming, did all my research beforehand to make sure it's capable of playing the right games. Not only was the laptop slow at starting up but it was super laggy with all my games no matter what settings I had changed. Went in store looking for a refund and was greeted with the most amazing customer service. They had upgraded my laptop to the next specifications for free. Big thank you to not only the manager but to the sales worker. Highly recommend this store.

Had my laptop become faulty after 13 months. The staff were willing to help until they realised there was a minor crack in the screen which had nothing to do with the fault with keypad. The staff then became unhelpful trying to talk me in circles to get me to do as they want. I went to the Rundle Mall store and had a much more pleasant experience and was able to send it off for repair under warranty with no issues. Melrose Park could have done a lot more to listen and help and chose not to!

Today I went to the store with my RA from DJI. One of the team member helped me to refund my money and he asked me about my original payment method. But as my bank card was canceled at the moment and already has issued me a new one. So the first guy who helped me, seek more information from one of his team member who was wearing a yellow t shirt working inside the counter. This second guy was very rude. He don’t know how to talk to customers. I’m very upset about that team member.

For an old fogey it can be a touch overwhelming but it's an Aladdin's cave of good stuff at generally competitive prices (and they match price for you). Depending how busy it is, the staff are very helpful, interested in your journey and happy to follow questions up. JB keep on the leading edge of trade so often can't be beaten online, and with the support of a real store and options to extend warranties its kinda worth staying local. My new earbuds are sweet @ <$50

Salesman was ok but when we went through checkout they messed up the money so had to redo it all. Standing there waiting for ages thinking that he was trying to fix it. I said how much longer and he said hes waiting for authorization. What!!! we have just been standing here and you are just waiting.The manager must have been on a break so we were waiting for her to come back. What a joke. It was at least 20 mins standing there. Won't be going back there again

It is a birthday present Bose Headphone for my wife, she doesn’t like color. after opened, try on. Two hours later, I went to the store to exchange black one, but they can’t exchange once opened. The problem is store put the notice under the shelf where is not easy to see … store should better to keep telling the customer the policy of product purchasing, Or PLEASE put the notice upon where easier to find… Poor service… very disappointed

JB HI-FI has almost everything you need in the electrical/ computer / phone/ whitegoods. I recently bought my dishwasher and my phone from there. If you call them, you are never on hold for very long at all and you always get put through to the right department. There's always someone by the front entrance ready to direct you to the right area or find a staff member to help you. Polite and knowledgeable staff make this my go to place.

I went to the store to buy Apple TV 4K, helpful staff, one in particular verified the item was 1 of 2 in stock but couldn't find it. This male staff member member went through every available cupboard trying to locate the items because they were not where they were supposed to be. He was so persistent, I could not leave, eventually he found the items and a sale was made. Thank you for your persistence and honesty, well done.

The staff are honest about products even if that means loosing a sale. Congratulations JB Hi Fi you have earned a loyal customer I really like this place and highly recommend it. Prices are competitive! As someone who shops online mostly, a shop has to offer something I can’t get online and this place does. It has stuff you otherwise might not find with good prices. The staff are friendly and helpful.

It got me this. And then got me these two... So these i am very grateful of, however its only 2 stars now because of the DickSmith is offering the same thing for $500 LESS!!! @JBHi-Fi or #JBHIFI "NOT HAPPY JAN" + we both thought i was purchasing an additional battery... turns out when i got home it was just an additional charger. What a Joke >> = #Angry #Customer .. feels #cheated

I always shop here and in the last week have spent a considerable amount. Today though I head in to click and collect with 2 kids. I ask for a bag after I click and collected. The bag would be to help me carry and navigate 2 kids. After spending so much on my click and collect the checkout bird proceeded to ask for 15cent for the bag. A common level of decency wouldn’t go astray.

Was passed on by a couple of staff members to someone with more knowledge. Was worth waiting for him as he had all the information. Was pleased to see the staff member stay and learn while I was being given the information I needed. She was even asking questions as I left. Loved the interaction from both.

Great store, had a small issue with a surface pro. They swapped over after owning for 5 months without any complaints. Really appreciate this type of service, Knowing a stores don't put up any issues with faults and replacements, make it a store i would make sure to buy from in future. Thanks Guys.

How nice to go to a retail store and have a person willing to help. After approaching Greg because my mother was getting flustered and very whelmed with all the products on the shelf. Greg helped us to find everything that she was looking for. Keep up the great work. Not enough of it these days

Looking for help with computer stuff and a young man answered all my questions in a way that I could understand! Really helpful, no fuss and I walked away confident about what I might buy. ... nope, didn't buy anything, but with that kind of quality service will certainly be going back.

The staff were helpful. When I finally found one. But his interest in helping was give a care, well not too much. The guard or staff member at the door needs to learn to smile abd say good morning/afternoon or at least a hello how are you today. He looked so depresses and sad.

Visited the store last week to purchase a TV. Staff was helpful after finding someone available but didn't explain the delivery options correctly. The staff in the warehouse was rude. Was excited to buy that TV but visiting the store ruined it. Will purchase online next time.

This is one of the best JB hifi in Adelaide first they are big but easy to navigate everything is placed where it makes sense. The staff were friendly and helpful clearly well trained. I got everything I wanted on my list. They also have me a discount on a few items.

Shop was quiet when I attended. The sales people could be a bit more visible. Had to go to the cashier to get a salesperson to answer enquiry and purchase. Saw them all up the back having a chat. Price was matched very quickly to a competitor's advertised special.

This is my favourite place to go ever, always has what I’m looking for, great and friendly service. The only thing is that Tokyo Ghoul movie was out of stock, but that doesn’t matter. The point is I love this store, thankyou for being great …

Staff member had great product knowledge, was helpful not pushy or brand focused. Asked what our needs were and focused on us. We came asked questions, we left, and he recalled our needs upon our return. We purchased. Done deal. Job well done.

Very slow service. Not a single person in vacuum cleaner section ..offered me someone from laptops who had no idea about 1200 dollar vacuum cleaner then..can't discount a single dollar off dyson ..I have bought 3 dysons from Melbourne jb hi

ive always had a positive experience at the melrose park store, until today. Went in to return a charger for a laptop that i no longer have, it was seeled, within a week of buying. All went well till she asked me for my bank card number, i

Had to wait about 10 minutes in the mobile phone area as the team member was occupied. Other team members on the floor did not approach us or offer to help their colleague . 2 phones were selected and showed up as in stock on the PDA . The

Not that impressed with the customer service. Staff was more interested in interacting with each other from what I noticed. Ask where to collect from and answer was almost 'durr, the counter' and a point. Had no idea where the counter was.

Having done a lot of online research about escooters I visited the store ready to spend over $1,000 on a Segway. I wasn’t expecting to test ride the scooter but was amazed when staff refused to even let me stand on a stationary scooter to

Great number of quality entertainment items that are priced to keep the others honest. Good service from accessible staff in areas of interest to me on the day. No encouragement to wear masks in such a busy store the only negative for me.

Amazing service and great price. Thankyou James for your honesty and service. 5 other store visits had me more confused than knowledgeable. James sorted me out, took his time and explained the best products for my needs. A credit to your

It's a nice store but some of the staff are incredibly rude, I received a friendly hello when I walked in but then had to find someone to try help me get something off a higher shelf. The young man that did help me was very friendly.

Got my IPhone here last month. Super helpful lady assisted me in choosing what model, also organised ordering it in for me as it was in high demand across SA. When it arrived they were great at accommodating pickup times! Thanks guys

The service is amazing. After purchasing a pair of headphones, I found that the box was empty. Obviously, someone stole the headphones and the service person kindly exchanged them for me. I really appreciate it

I really like this store and the staff. Always very informative and helpful. Very good with their deals and price matches. Also in the past ive had to return a couple of item and they made it painless and easy.

Just popped into the JBHI FI in Melrose Park to buy printer cartridges and was served by David who was friendly, really helpful and cheery on an early Sunday morning. Thank you so much for the lovely service!

Guy at checkout doesn't price match umart, better of getting item from another store or online. Otherwise buy straight from competitor, jb prices are always ridiculously funny who would pay that joke. …

Standard JBHI. Bit larger than the ones you get in shopping centres (like Marion etc). Good range of product. Staff can be a little hard to find during busy periods but all in all pretty good.

What separates JB from the rest is their staff. Always on point, friendly and more knowledgeable than most. Wendy assisted me in the white goods and appliances area, and what a superstar!

Meh. Mostly (not all) rude staff, even with documentation time consuming and difficult to return a ridiculously defective and cheap product, airport level of scrutiny of receipt upon exit

Staff don’t acknowledge you or provide any assistance. Staff just like to chat to each other rather than serve a customer! Order online to pick up its about the best service you will get.

Excellent shopping and purchasing experience today thanks to sales associate David. He was very friendly, helpful and through in his support in helping me get what I needed. Thanks David!

Amazing service by the team. Went and bought a new tv and they were 100% honest with me and not trying to get me to buy the most expensive one. Damian was amazing help and a good bloke

Large store, much room to move. Pretty busy Xmas period, still fast to be served. Maybe layout could be better in certain areas to make it easier to find what you are looking for.

Very friendly staff, and I was amazed to see all the other things that they sell now in relation to the Marvel and transformer figures etc. Very impressed. My grandson educated me

Bought new TV system from Dom, who made the process easy and seamless. Perfect balance and personality for retail, he's a sales star folks, do what you can to hold onto him.

Great store. Staff are always eager to help, very friendly and up to date on their product set. Haven't had a bad experience yet over many years of purchasing here.

Glad I took advantage of an extended warranty on a coffee machine 4 years ago. Easy process returning my faulty product and upgrading. Wonderfully helpful staff.

Staff are helpful and friendly. This store has good varieties of TVs, fridges, mobile phone, laptop and desk top computers. Definitely a good place to shop.

They advertise tablets. So I went in to buy one. Oh no we don't have any in stock. Neither do any stores. So why advertise that you have them for sale?

The best JB Hi-fi in my opinion, way quieter and less chaotic than Marion and the CBD. Everything is much easier to find and there's a lot more space.

Staff was very helpful. He asked if I needed help as soon as I walked in. He took me to what I asked for. I was in and out with everything I needed.

JB HiFi seems to have a brilliant customer service formula. Every store is excellent in just about every way. Melrose Park stands out and is great.

Excellent service. I bought a coffee machine which has some issues with the grinder. They replaced it and gave me a new one without any trouble.

I tend to hate these kinds of stores and while the product placement reinforced that the staff were fantastic so it was quick and painless.

Purchased a Samsung Galaxy A8 Tablet and a cover plus extended warranty. Sales guy was helpful and the Tablet is awesome thanks!

I bought the TV from there and sales person gave me a advice and explained about the difference between Android and smart TV.

Returned faulty product - staff really helpful and nothing too much trouble. SO refreshing in these days of 'whatever'!!!

Plenty of car parks, quick service with click and collect. Good range of products. Shop floor staff available for sales.

Poor customer service, and availability of staff to obtain product specifications. Once they were found service was ok.

Excellent customer service from Alisha. Next day delivery of fridge on time and professionally done. Very satisfied.

I was after a small laptop. The staff member was knowledgeable and helped me choose one to suit my needs.

Excellent service, had exactly what I was after, staff were pleasant. Very happy to have shopped here.

Staff were awesome, very helpful, made sure everything I required was available & delivered same day

Every JB Hi-Fi I walk into has awesome products & service, no different here, just close to home.

The staff were super friendly and helpful, I would go here all the time if I lived around here

Best store ever created. I love jb hifi and im glad my local one is such a good one. 5 stars

the people working there were very nice and quickly helped me find what I needed to buy :)

Staff here are just the best. They go that extra mile with their service.

Staffs are friendly and helpful, got a Google hub for a very good price.

Good selection and store layout. Staff are knowledgeable and helpful.

Very good. Staff know what they are on about. Helpful, polite. 5/5

Not bad for electronics. Prices are similar to other stores.

Had what we needed! Jb you’ve done it again!

Had product I wanted in stock