jb hi fi had a great deal sound bar which included a subwoofer spear so i decided to purchase it so i got home and started to open the box there it was the sound bar and subwoofer speaker i started to install it to my tv and plugged everything in correctly but there was no power it was not working i called jbhi gepps cross and explained my dilemma and asked for some assistance the girl said hold on whole i speak to someone and put me on hold she got back on the phone and said we can send a technician to your house for the price of $180 i was shocked that it was double the price of my sound bar and subwoofer speaker so i then said please put someone on the phone she said we dont have many staff working today no one can help you i said i am calling another job hifi store she said they will tell you the same thing lack of staff so i called jb hifi mile end the manager was put on the phone i said i was told it will cost me 180 to install my sound bar everything it is all plugged in i am just having trouble getting it to work the manager was so nice he went out his way found a manuel book guide and ran through some questions until we found the problem so it turned out to be a rookies mistake it was i just had not pushed the plug hard enough into my power adapter. recommended going to mile end jb hifi manager is more polite and is on the ball and comes across more experienced with better interpersonal skills and if the manager is that good i bet he has his team well trained well done to that manager at mile end saved me 180 dollars Staff at gepps cross definitely are extremely rude and arrogant and are not following protocols

Update: we experienced the best customer service last night and faith in the store has been restored! We had just been to Modbury and were told the item was only available at Gepps Cross (after waiting a very long time). When we arrived, we managed to get help pretty quickly. The employee informed us that the last item was on hold. They kept apologising to us and said Modbury should have called in advance to check (we were thinking this). He ended up doing us a really good deal for all the hassle and genuinely apologised again and again, even though it was the other store that was in the wrong! When waiting for the employee to check the stock, we'd also had a very friendly encounter with another employee. We left the store feeling a lot better after having had a bad experience at Modbury. Previous experiences: Friendly and helpful staff. However, many times I've come here and you may be waiting a very long time to get served if you want to get help or buy a product. They definitely need more staff on at peak times. Last time I went I waited 40 minutes and no one was able to help me get an item I wanted to buy (I just needed someone to get it, that's all!). We had asked an employee who was stocking CD's 15 mins into waiting if he could help us but he said he couldn't. We ended up walking out and going to Modbury!

The JB Hi-Fi Gepps Cross team were exceptional. After walking around aimlessly in a competitor's store without being approached for 20 minutes, I did myself a favour and walked down the road to JB. - Approached within a couple of minutes once I had my bearings ✔️ - Brilliant, knowledgeable and enthusiastic service from the two people who served me ✔️ - Had issues with the first washing machine I chose due to it not fitting in my European laundry (as the manufacturer's website doesn't account for the door in depth), so the delivery guys took back the appliance. Returned to the store that afternoon and found a suitable replacement that was delivered the next day without a fuss. During this hiccup, at no stage was I was I made to feel like it was an inconvenience even though the store was extremely busy on a Saturday ✔️ - Received a follow-up call the following day making sure that everything went okay ✔️ Brilliant service all-round, from floor staff to management. Thanks for your assistance guys, you've earned my loyalty!

Store has made a new ‘policy’ by limiting max gift card purchase of $200. There’s no clarity whether the limit is per transaction, per day,……per life? I understand the intention behind this is positive but why make rules that will negatively impact other customers? $200 isn’t going to get anything from Apple Store, so you’ll have to make multiple trips to the store to get enough gift cards to get enough funds for a birthday present. Not a very well thought out action by JB Hi-Fi against scammers. If you’re going to make a policy, perhaps make it less vague and limiting and a bit more professional. Better way to fight scams would be by educating your customers and not by placing limits on everyone. I hope this ‘policy’ is replaced by something that will actually prevent scams and not impact regular customers.

Worst customer experience ever. Specially the people in the cashier. After waiting in the queue for long to pay for the product, they said they need to send someone to get the product. They are serving other customers while no one has been allocated to get my product. They cashier tried to allocate someone but no one wants to get the product just because the product is worth only few hundred $ and they don’t make enough commission out of it. You will get treated according to how much the product worth and how much money they get as commissions. Its sad to see that they made a simple electronic product buy that long and difficult just so that they can make more money from other customers.

The JB Hi-Fi Group, operating under its listed holding company, JB Hi-Fi Limited, brings together two of Australia’s best known and most trusted retail brands, JB Hi-Fi and The Good Guys. The Group sells an extensive range of consumer electronics, whitegoods, appliances and home entertainment at great prices combined with genuine personal service from our specialist staff. In addition to operating from over 300 stores in Australia and New Zealand and its websites, the Group also services the commercial, insurance and education sectors and offers information technology and consulting services, through its JB Hi-Fi Solutions business

With this place, it is always hit and miss. When you go in, you will have almost every staff check in on you and there are days where you don't. The place always seems to be overcrowded as they are jamming so much product into a small space. The staff seem to know their product, but for me, when I was in there today I was ignored. I tried to get to see someone was advised not long. Then see them talking to another two people who came in after me. 20 minutes later I just left. Disappointing as I really like shopping here. May come back and try again hopping it's a once off

Still as convenient as before. They're still enforcing a capacity cap on the branch (currently 80, which means there's probably never a long line outside of people wanting to come in) and the social distancing conditions are still in place inside. That as said, the staff were as responsive as before. The items I needed were on stock and ready to peruse. I was able to make W decision on my purchase right away (though I've researched ahead of time), and I was able to check out my purchase quickly. There was no line. Enjoyed my quick stay as always

Always a great experience at JB! Clearly the staff like their jobs - I'll be back. Went into Gepps Cross store 26.8.2022 to buy my husband a present. Not busy, but phone section guy was on the phone helping a customer. Then Harry popped out of nowhere eager to assist. The phone I wanted they didn't have in store, which I knew from checking online. Harry made the whole process so easy(even for a non-savvy techie), saved me some money(which I couldn't do online) and I get my delivery by 30.8.2022. How good is that! Thanks Harry

To be fair, when we were looking for a sound bar, we were entertained by a very nice gentleman, to whom we bought the sound bar from. I feel bad I don’t remember his name. However, when we came looking for a tv, no one was available to entertain our questions and one salesman just brushed pass us and said “sorry, I don’t do this (tv)”. It also took forever for someone to assist us so we went elsewhere to make our purchase. So, I guess sometimes you get lucky with the good customer service here, sometimes you don’t.

My disappointment in this location is from a single visit and interaction. I came looking for a new modem/router thinking the larger location would hold a larger range of stock. The associate told me they don't really stock modem/routers any more because of the NBN, the reason given either comes from ignorance or bad policy as FTTN can't be run from a router-only device, and ISP's made this very clear during the connection process. The Good Guys in the same complex were much more helpful.

The computer did not discount correctly at the register, the operator couldn't reverse the sale due to me purchasing a gift card, manager had to be called over so the payment process ended up taking way longer than it should have. The checkout operator was very apologetic and it wasn't her fault but disappointing that their system didn't work properly and while this was going on I got to see other customers who had various other issues. This store really needs ro get their act together.

Made many purchases here, staff are helpful and friendly. Willing to give you extensive details about any special deals and offers you may have seen online. I purchased a S9+ pretty close to it's release date, the deal was I had to change telco but would receive 500$ discount. Staff streamlined the entire process with discounts on the protective casing I am still using today. This purchase was on my birthday and they even wished me "Happy Birthday!" A++

Pre ordered something for the 10/11. It is now the 15/11 and they "have no idea when they're coming in" Don't put release dates on things if you can't keep to it. I might not get my items before my wife's birthday. Would have been great if I was warned about a delay before I paid for it. Staff are nice and really good, but they need communication from suppliers etc, so that customers aren't left in the dark. Will still shop here, but I'm disappointed.

All of our purchases were done with a satisfaction. Staff are so good here that we were able to consult and compare what we need against their excellent line up of products. Some of their competitors staff in the same venue are so judgemental you just walk out feeling like you're from the stone age, but hi five to JB hi Fi staff our dollars are spent happily, All I need to say is what I need and they are happy to help me spend...

Had really bad experience with the team. The response from the checkout was very rude and other team members are just trying to escape from helping customers rather than assist the waiting ones. I had to wait 30min and no-one responds even after several requests to different team members. Went to Good-guys which is next to JBHIFI and the treatment was just opposite with staff helping the customers and quickly sorting the things.

I understand that they are mostly busy but they need to have more staff members and train them properly. It’s always hard to find someone to assist and answer your queries. Standing there and waiting for someone to look at you so that you can request for help is just a norm. Staff is not courteous and lacks empathy. I have seen them hanging up phones again and again while it’s ringing. They need to hire and train right people.

I recently came into the Gepps Cross store to pick up a phone order for a friend , I had two enquiries myself and a young lady by the name of Zareena was polite & so very friendly and gave me 5 star service that is so very , very rare these days , im 67 and a lot of places treat the elderly with contempt , I will definitely praise Zareena and the Gepps Cross store to family and friends . Sincerely J .Curry.

Staff member was not remotely interested in assisting me....and so i couldnt find what i wanted....(a party box speaker).I went to the Good Guys and got a helpful staff member and exactly what I was looking for.....JBL Partybox speaker....sucked in JBL HiFi. ...just cos I'm older doesn't mean I don't rock out....you missed out on a good sale because you were too cool to serve me properly.....shame job

My wife, a friend and I went to the Gepps Cross store to inquire about a dash cam. We were quickly attended to by a tall salesman named Jack. Not sure of his surname but he is from Surrey Downs. We ended up buying a dash cam primarily because of him. He could not have been more positive, attentive and helpful. Thank you. We'll be back and we'll ask for him when we do. Highly recommend this store.

I was lead straight to the product I researched online, then left to make a choice. At the counter I asked for their best price & was kindly given a small discount!!! I will always go to that store for my electronics etc cos there's always staff available for my queries, they know the stock whereabouts & will consider a small price reduction, so it's no suprise JB HiFi is many others 1st choice

EXTREMELY DISAPPOINTED that I travelled over half an hour to JB-HI-FI Gepps Cross only be told by security we weren’t allowed in as they were closed, even though their website specifically states they close at 6:00pm and we arrived at 5:30pm. Also, there were other customers inside still being served. Very UNPROFESSIONAL BUSINESSES, WILL NEVER RETURN!! What a waste of time and petrol.

Bought home security cameras from Gepps Cross today.. we were taken care of by the Manager who was most helpful and knowledgeable and did us a great deal, my son bought the same system at the same time...West Lakes store is closer to home, but the service/advice wasn't great... will definitely drive that bit further to Gepps Cross in future... definitely 10/10

This store has got good collection but the customer service was not that great. We needed to wait for a very long time to get help from any of the executives and at the end we were supposed to leave the store because of irritation, then someone jumped in and asked if we need any support. Overall, collection is really good and have good prices as well.

I was looking for lighting for my web cam but surprisingly they didn't have anything really suitable for me. Bonus points to the friendly staffer who checked out lighting options for me then made recommendations for another store nearby that might better help me. Customer Service 101. That is exactly the kind of great service I expect to find.

Great service! The product I wanted was on display but no stock was available statewide. The staff bent over backwards to help me out by providing an sms link for online purchase and discounted the product by the amount of the delivery charge as a matter of course. The link was easy to use and the product was on the move the next day.

Absolute joke. I was going to buy a fridge but the staff would rather talk to each other then a customer. I walked around over 20 mins and not 1 worker spoke to me they just kept chatting amongst them selfs while looking at me.......It cost them because I walked out spent the money at the good guys next door who were amazing.

Very busy good range. Asked for assistance to look at product said let me have a think as it was expensive guy looks at his watch said he's going home I'll have to get someone else when I make up my mind awesome. I made up my mind to walk out. Please train your young people the importance of customer service. Won't be back

Asked a staff member for help Lovely young man in the Computer section helped me and check the item offered me a larger pack as it was cheaper as an option Then took me to the counter wished me a lovely day Friendly and polite Also did not dash of fast as I use a stick sometimes That is a gentleman . GREAT ATTITUDE

Bought a fridge here recently and I must commend Patrick for his customer service. He made the whole buying experience very welcoming. It felt like he was very honest with his expertise and was extremely enthusiastic during our conversation. I am glad he got assigned to me and I am very happy with our fridge now.

This store is doing phenomenal customer service, staff is super friendly, really wants to help you, I and my Manager went there, we were served by Jack, Jack is one of best sales consultant in Jb hifi. Jack demonstrate couple of things with professional manner, I definitely recommend Jack in gepps cross Jb Hi-FI

Good customer service. I came into the store late on a Friday as I was working, got in there half hour before close and the manager helped with my washing machine purchase and loaded it up just before closing time. Would shop here again for this simple fact the customer service was good. Kudos to that manager.

Decently helpful staff , nice atmosphere but unfortunately they didn't have any of the products we wanted in stock but online it said that they did , also the people in front of us in que had exactly the same problem, JB's please remove out of stock items from your website . Congrats on lovely staff

Bought ourselves an Anker Power station to help with our crafting lighting and to deal with the somewhat regular power outages. JB had it for $1099.00 great power supply station. So pleased that they had this power station. Click and collect easy as pie. In and out in under 15 minutes. Thanks JB.

Been to this place several times. If you're not sure about which item to select be prepared for a very long wait. It's very hard to get service which I would put down to understaffing. Prices are the same as Harvey Norman and good guys but the discounts are not as good as their competition.

I spent over 20mins on hold being transferred to "sales" over and over. The receptionist spent longer explaining that they are too busy than it would have taken her to just check if they had stock. I ended up just ordering from Amazon and got it the next day at the same price delivered.

JB Hi-Fi, GOOD HELPFULL KNOWLEDGEABLE STAFF, I WAS IMPRESSED WITH THE VARIETY OF AVAILABE PRODUCT, AS THE SAYING GOES, STACKED TO THE ROOF READY FOR YOUR SELECTION, OVERALL CRAMPED WITH STOCK, BUT PLEASED, SAVED ON RUNNING AROUND AS JB Hi-Fi SEEMED TO HAVE IT ALL., KIND REGARDS PAUL

Well we have been buying stuff @ geff cross JB hifi for ages. But today was that one day from when we would never like to visit. Staff is too busy for any queries and di not have any time for customer.. would not recommend at all. Thanks and good bye for pathetic customer service.

Went in today to return a Garmin venu sq as I was having trouble with the heart rate showing up, it was a smooth and easy transaction and I ended up getting another Garmin but more expensive. Every time I’ve been to JB Hi-Fi no matter the location, they are always very helpful. :)

Went in the buy a Garmin watch. The young lad was amazing. In and out. He went over and above to look for the watch. Was happy to have the item in stock, as usually it's a hit n miss situation with jbhifi. With stock and customer service but this time was a pleasant experience

Service very friendly. Placed a click and collect order, which was processed promptly. Clear directions on where to pick up. Had to wait about 5 minutes to get the order, but had a few people check what I was waiting for and I always new what was happening. Overall very good.

The staff at this Store are most helpful. The Store looks tidy as well. Very fun to look around at movies, televisions, vacuum cleaners, sound stuff and lots of surprises for everyone ... haven't bought laptop there yet but I'd say they would be worth a try if you need one.

Super friendly staff and very helpful. Had a great experience there. Got what i needed for a really good price. And their delivery and installation offer was also very well priced. Will definitely go there again. Stay away from Harvey Norman and go to JB HiFi instead guys.

Probably my favourite Jbhifi in Adelaide. The staff are always amazing. My last experience was with Sidney who was extremely knowledgeable, he was very helpful and assisted me with what I needed. I had such a wonderful customer service experience, I am loving my new phone!

It's ok. This store is difficult to navigate, the aisles are narrow and almost create a claustrophobic atmosphere as it's just aisle upon aisle. I would recommend staying away from this location for any physically disabled persons. Other than that it's a typical JB.

I only buy cds and dvds and this was the 1st time in years that I've come here, but I was glad I did. Staff was extremely helpful and the stock was better than the Elizabeth store. Just wish they would go back to stocking the groups you don't get to see normally.

Went to buy a dell laptop but instead bought a hp victus as advised by the helper what made me realise that i was spending more on a regular laptop than a gaming so i bought a gaming one and pretty much happy woth it. Very happy with the advice. Cheers …

Extremely rude. Bad extra for warranty on a vaccum, took back as it fell apart while using. Took it back they sent away and apparently now we need to pay money just so they can look at it what a joke. Nothing even said about this when taking it it store

Big 11/10 shout out to "James" who helped us with the purchase of a new Samsung A73 phone. James gave us the Best info and possible deal, Perfect customer service. JB should give James a pat on the back We will be back BIG Thank you from Toni/Andrew

I was given excellent service with a lady who went out of her way to explain the product I purchased, and also did a good deal in up dating my Telstra plan. She was a very patient and happy person that made you feel comfortable. Thank you Lucy.

Had to pop in for an earphone warranty claim which was very seemless. Spoke with the sales manager with short blonde hair. She was great and demonstrated a high level of customer service. There needs to be more staff like her, awesome work

Staff shortage, the staff that do work there are really incompetent. Not to mention obscure company policies which prevents customers from buying what they need. It's an absolute nightmare to shop here, no wonder everyone shops online now.

Worst service I have. The staff said grab the thing for me and I have been waiting for 10 minus realizing he is somewhere else serving other customers. He totally forgot his words. Such irresponsible staff should be thrown out of JB Hi-Fi

By far the best JB Hi-Fi for customer service, ease of buying and having a look at products. They always have a huge range of products on display, with the staff members ever ready to help with product specifications and to help you buy.

Brilliant Customer experience. Fantastic Prices. Wonderful Staff. Extensive Range. Honest Stock and delivery information. Harvey Norman and Good Guys are the opposite of all the above. Save on time, energy and money - go to JB HIFI.

I went in to buy a laptop. It was the cheapest around. It wasn't overcrowded or busy. The staff were friendly. It's positioned well at Gepps Cross home-maker centre, so can easily spend hours there. I truly recommend going there.

Okay store, could do with an interior uplift. Staff appear friendly enough but talk a bit, had to politely interrupt them to get assistance. Once l got help l felt rushed through the purchase. Happy with the product and price.

Special shout-out to Jack from sales. Very helpful and easy to talk to! He spoke on the same level as the customer, and his communication skills were excellent, considering we were discussing a situation over the phone. 10/10!

Like stores all the latest techno stuff available was buying a new phone for my dad in and out very quickly well staffed clean plenty of parking being a Monday but can get very busy on weekends ground floor access wheelchair

Good location and plenty of parking. Lots of stuff in store. Very good customer service. Jack served me over the phone and at the counter. He provided excellent service with patient and answered all questions. Thanks Jack!

Elle served us today in the purchase of a new phone. She was really friendly, told us the terms and conditions of sale and spent time with us to find the product in the first place. Superb customer service, well done!

Friendly and attentive staff, had to pick up a mouse last minute and they had it brought to the front desk after calling and enquiring about it and ended up grabbing the mouse with minutes to spare before they closed.

A very busy store. While I had a small wait to be served, the service provided by one of the sales guys - shout out to James - was excellent. Amiable, cheery, and attentive, he made a long process bearable. Well done!

told my laptop is designed for 8GB RAM operations but it does not do properly and got not good outcome though but i have been buying stuff from JB since ages. never had any issue but this one is not good thing though

Patrick did 10/10 work taking care of our grandma and getting her a fan/heater and an amazing deal for her. Definitely coming to this JB now over other places, I'm genuinely floored by how good the service was.

Dempsey is by far the BEST staff member I’ve ever dealt with in a JB Hi-Fi and she always goes above and beyond with her customer service and fantastic store/product knowledge. A credit to your store and brand.

There was a very long line of people on Boxing Day but got into the store quickly. Staff were quick to serve us, answer questions, and sell us the product. Got the product delivered the next day, no troubles.

This JB location has a wide variety of items and the staff are always friendly and helpful! The click and collect service is quick and efficient, with bulkier items being collected at the back of the store.

It's your standard jbhifi, good store and has a decent range of stock. One of my better experiences though with helpful staff rather than the usual feeling like you are bothering them by asking for help.

Go to Good Guys within the same area instead. People at Good Guys are trying to sell, people at JB Hifi are just wandering around the store. They make you feel stupid that you want to buy something...

Haven't been here for a long time! It's massive, lots to look at, and I have never seen such massive TV's ever before! Must check this place out, and good service, very polite people! …

Helpful staff and this store has everything. Shopped around and found this store had the best prices. Purchased 2 Samsung Galaxy S23 ultra mobile phones. Keep up the good work and customer service

Average. Could have been better. Walked around for ages until I found what I was looking for as all of the floor staff were with someone else. Service at the check out desk was a breeze though.

Known for its quality products and not too bad prices on electronics. Got a PS5 from JB Hi-Fi and had my pad on warranty; I've had it changed without paying an extra cent. Nice one guyz. …

Chris and team went above and beyond with their friendly and helpful service. Highly recommend Jb Hi-Fi Gepps Cross to all of my mates. Worth a drive even if it's not your local, top notch.

We went there on a week day so it wouldn't be so busy. Not many people in the store but still had to ask for someone to get us help twice then I still had to go find some body to help us.

Staff were very pleasant and happy to help. Was very impressed to have been directed to a staff member, who had more knowledge of my needs. The end result was excellent! Very happy …

Home of all your Tech needs, I've recently purchased Records, Philips Hue Lights, Coffee Machine and the list goes on. Staff are super helpful, and go the extra mile - Especially Jess

They have a good selection of mobile phones and laptops. They offer their own mobile plans. Customers get instant discount on mobile phones if they sign up for a mobile plan.

Great shopping experience, purchased a pair of HiTech Altitude hiking boots. The young lady who served me was very helpful in getting just the right size. Highly recommend.

Had all we were looking for in DVDs, heaps cheaper than expected. Pre order service huge time saver. Massive selection of the best products for all budgets. …

Do not use this store even Jb hifi Delayed for few weeks repairing appliances under the extended warranty. No response from store team to help.Better use someone else

Staff where a little slow to provide assistance but once they did was very helpful gave me lots of options and had a lot of knowledge of the product I was looking at

Staff are always friendly and helpful, prices are always good or can be matched with another retailer, always my first stop when I'm looking for a new bit of tech.

Went to JB Hi-Fi for my car phone holder. The staff member was unable to find the item, but he communicated professionally and tried to help which is a good thing.

Fantastic location, plenty of parking, and very nice staff. The staff members there were very prompt and answered any questions I had, and wasted no time at all.

It's a good store but noone ever wants to help out. I don't think I have ever gone in and just got assistance. Always waiting around or trying to find someone.

Had a wonderful experience here yesterday. The staff member helping us was super nice and very helpful: probably my best experience at any JB Hi-fi to date

Good sized store with a good range of products. Prices are pretty good and they do price match. Helpful, friendly staff. Plenty of car parking available.

Although it took us a while to get someone’s attention but the staff member (Harry) who finally saw us was so helpful and knew his job well. Thank you!!

I bought a Moto g8 power light from this place, the price was very good but he line was so long, I wouldn't recommend coming here right after Christmas

Of all the JB Hi-Fi stores I've been in, it sure is one of them. Don't get me wrong though. The store's lovely and the staff are also just as lovely.

This shop has nice staff friendly environment and cheap prices. bTW my channel is called Pro brawlyt if you want to sub I do information brawl stars

Customer service was awesome. Take time to explain the appliances and don't push or force U to buy them. Instead encourage you to do more research.

I love shopping at JB Hi-Fi. Staff was very helpful. Despite the Christmas rush, they took time to explain things to me without brushing me aside.

Friendly staff, knew their products and helped me with everything I needed Acknowledged me while serving other customers which is rare now days

Bianca has been an absolute delight to deal with. She's gone above and beyond for my son and myself. She's a credit to your company …

Great service, large range stock and if they don’t have it in their store they can get it from another for convenience in picking it up.

Awesome service. Prices are matched but they're happy to negotiate. Jase was brilliant with mobile phone service. Got me an awesome deal

Had a great experience of customer service at Gepps Cross this morning. Joseph was a tremendous help. Went out of his way to assist us.