Had to swap over a speaker system due to a fault. First attempt was not exactly pleasant. The employee didn't really want to serve or be there from the way it looked. Not to mention they didn't have stock so I was told to just check the website and come back another day. However this was completely redeemed by Lee. Who approached me when I walked into the store. Made the whole replacement experience wonderful. Super happy and pleasant, made me feel like a valued customer. Even when sent to the counter to process, he hovered to ensure it went smoothly! The young guy in a white shirt at the counter helped the trainee who was serving me whilst serving his flow of customers. He Definitely deserves management as he showed excellent people management skills as well as a high level of customer service and clearly knew his stuff. Also gotta mention JB's awesome POS software. Working in the area of business software, it's one of the most impressive that I have seen. With the ability to easily swap between mobile and computers. Thanks JB!

A couple days ago I bought a turntable from Melrose Park. It was on sale for $300, however, the team member who served me ripped the tag off in front of me and didn’t give me the discount. As this was the product I wanted I didn’t fuss. The team member gave me a returned item as this was the only one available. After bringing it home I couldn’t get it to work. I tried for hours, I ended up going into the Marion store to look for answers. No one really could figure out why it wouldn’t be working so they insisted I bring it in to return it. The next day I brought it in to Marion and was served by Elk. Who gave great customer experience and gave me a great deal on another turntable. As myself who works in retail, Elk deserves some appreciation for the great customer experience that was provided!

Have just relocated to a much larger premise where Best and Less/Bowland used to be! Twice as big as what they were with much more products in a more spacious clearly defined area!One of Australia's largest home entertainment retailers specialising in just about anything electronic including mobile phones, computers,TV's, home entertainment systems electric scooters, musical accessories and so much more! Worth having a look at their special deals and catalogue items! One concern is the lack of staff with extensive product knowledge as most of them are simply order takers! Easier to shop on-line and know what you want! However they have an extensive assortment of quality merchandise and aggressive marketing and advertising campaigns to promote their merchandise!

Was served by a rude and arrogant salesman, I almost walked out without purchasing the scooter I went to buy, and decided not to buy the laptop I had also planned to purchase because I was treated so poorly. Salesman took a personal call while in the middle of talking to me and when I didn't realise he had done so, as he was using a tiny Bluetooth earpiece, he snapped at me when I asked a question regarding my purchase. A friend I was with and a stranger nearby both came up to me and said they didn't realise he was on the phone either, and also commented about how disgustingly he treated me. Had no knowledge of the products he was selling and was unwilling to provide any useful assistance. Will not be shopping at JB-HiFi ever again.

Wow. I cant believe after 2 hours of driving, I had landed at Jbhifi Marion. Both my mate and I had seen that online they had in stock Worms on the (PS5). Upon our arrival, We had brought the Game to the front counter wanting to price match this only to find a furious unpleasant man in front of us. Well hey. I'm not sure if he was having a bad day or not. But boy oh boy. We copped it. Man said after we started a good chat with "How's your day going mate". He unwillingly responded with......."Fine". Now, I don't know about you, but this just isn't it. Not only did I receive such intolerable customer service. They would not allow me to leave the store with the game. Well done JB. Time to go look in the half price Bins at EB games!

Hopeless place. Over half hour of my life I’ll never get back. After a long wait I finally get service to remove boom box from locked cabinet. The assistant then dumps me to attend to a woman whose time clearly more valuable than mine. As I’m heading to checkout she then comes up to take boom box off me as ‘I can’t leave with you because it came out of locked cabinet’ and disappears to other corner of store to attend to her pet customer. I wait few more minutes then put down other items I intended to purchase and leave, forever more I might add. Amazon here I come… Total amateur hour at JBs, where apparently they strive, unsuccessfully, to achieve mediocrity in retailing.

Bought an Xbox Series X game no more than a week ago for $74. Wasn't particularly happy with the game so wanted to swap it for something else. Guys at desk said because the game is opened I can't return it or swap it. They said I can 'trade' it so I asked how much.. and they said a mere $15!!! That's a -79.73% LOSS in value!! I said "No way! Way too low! I just bought this a week ago".. the guy replied "That's the best we can do". Well it's a PATHETIC 'best' at best! Just a bunch of thieves! Never buying from them again. Lost a customer! To top it off.. went to EBGames and they offered trade-in $49. Now you know where I'm ALWAYS buying from.

Wide range of products however the customer service was poor. We waited for around 15 minutes before finally being spoken to. We knew what we wanted so the employee grabbed it from the back and we went to pay but our card didn't have enough money. After spending all of 2 minutes transfering money the employee had left to go and deal with other customers without a word to us as to where he was going. He finally came back and let us pay for our phone and we left. He also seemed very distracted and zoned out while dealing with us, like we were being an inconvenience. At least he didn't try to push any warranties. Overall not a great experience...

I bought SPACETALK Kids Smartwatch in JB Hi-Fi on 21/12 for my son as a Christmas gift. Unfortunately, when my son turned the watch on and tried to set it up, he was asked to input a password. I reckoned it was a returned item. So I went to the store and asked for a refund. But the sale staff and the manager required me to reset the password and unregisterer first, even though I explained the fact and we did not set up anything. It took a long time, after I became angry and blamed their unreasonable chicanery, the manager disappeared and another staff helped me refund. A VERY DISGUSTING EXPERIENCE!!

Went in to purchase a phone, staff were incredibly uninterested and unhelpful. The team member who served us had no knowledge about phones, couldn't tell me about the different between models or even cases for the phone. After talking for 20 minutes I was told that they didn't actually have the phone in stock and the staff member didn't want to check another store for me. When I mentioned going to another store I was muscled into paying at this store and collecting elsewhere so the staff member could receive his commission. Very unsatisfied with the service and don't recommend it to anyone.

Ok, Went this morning Sat 24th September 2022, wanting information on buying a New Samsung Mobile, a Girl served me, So unhelpful, I asked her if the New Samsung galaxy Camera was better, Oh it's just the same, Seriously, Not interested at all, then I had to Look for someone else to help me did find a guy who was extremely helpful, so I brought the Mobile, just wish you had a Service, that People could pay $30-$50 for someone to help like myself, set up the New Mobile, help transfer information from Old to New, Many Older people have No Clue how to Set up, would be a Great Option to offer..

Hi. We went into a store whilst a sale was on looking at a Samsung Z Flip 4 phone and told the sale was to the end of the month... we went today after the Easter rush and was told the sale was ended and can't do anything. He also told us that they could pull the sale at any time even though I was told it was to end at the end of the month. Very disappointing customer service from JB Hi-Fi.... they are able to say one thing and act on it differently. We have been a customer of JB Hi-Fi for many years... and this was very surprising but it seems the service has dropped in there stores.

Went in to buy a surveillance camera. We checked stock beforehand online which said they had in stock before having to ask for help as we couldn't see any on the shelf. Guy 1 started looking for item and then abandoned us for other customers without even telling us. Had to speak to Guy 2 who couldn't find it either and enlisted Guy 3 who also couldn't find it. Left empty handed with a suggestion to check other stores....how about you make sure your stocktaking is up to date and accurate so people don't make a trip unnecessarily and train your staff on decent customer service.

I went to buy a Apple watch today at JB hifi. I always had a great experience but Today’s experience wasn’t good at all. It was a guy with beard, not sure of name but seemed like he was in Rush the whole time when i asked him anything related to the watch. I do understand sometimes the store can be very busy but today wasn’t that busy at all. The way he was talking to me wasn’t just rushful but also was very unpleasant. Felt like i would just leave. I did ended up buying and the watch is great but Customer service was not as i thought would be as helpful.

Zero customer service , Although it is written on the website of this brand, you can return what you bought before 30 days this shops manager told me each shop have a different policy and we don’t accept that and he told me I should go to another shop for refund, such a shame for manager of this shop, if it’s their website it should all shop’s policies you guys are not the owner that you can change one shop’s policy’s, so I’m telling whoever read this please go to another shop for buying things because they don’t follow JB Hi-Fi policies.

Very rude staff at the payment counter. She was on phone fo several minutes when customers are waiting for payment. After waiting half hour I asked her for split payment, she declined straight away and put the product at the back as if I am there for shop lifting. We bought a large tv couple months back, a guy served was very good. We had good experience previously to pop in next time and they didn’t have issues with split payment. Very disappointing experience! I will never buy any product in this store :(

I was there today with a client as I am a support worker, and while the staff were friendly enough if felt like we were being targeted and watched the whole time my client was looking through the store, to the point that when we were about to leave the store, the security guard said through his radio that “they are down this way” which we were the only two customers there so I am confident it was about us. We had only gone in there so my client could browse comfortably without being discriminated against.

Good product range and prices. Could do with more staff on floor to help customers needing assistance or advice but nevertheless staff are very polite and helpful. Can also check availability of items and shop on line and then either have those items delivered or you can order on line and they'll put the items aside for you so that you can then visit store within two hours to collect. Even just knowing that items are available and the prices saves shopping time. Great service!

Sold me a faulty $600 Samsung watch that stopped working properly after 3 months. Forced me to send it off for repair 3 times & the technician still couldn't fix it. They promised me the last time it was being sent off for a refund. Now they're refusing to replace or issue a refund. Will never purchase from jb hifi again & will be telling everyone I know about this horrible experience. Do not purchase from here - dodgy products & terrible customer service.

Customer service was poor and non existent from most employees. Nearly got bloody ran over from one of the employees, he did not care to say excuse me instead he stormed through my partner and I without apologising. There were three employees working at the desk, one on the phone. The other two did not serve us, instead we had to wait for the employee on the phone to finish before being assisted. Overall experience was extremely poor.

Was sold wrong product from collinades JB hi fi as I pacificaly as for ear buds that could receive and make phone calls by touching them to work independently when using one at a time sold me lg . But I returned them to know Marion where the staff was more than helpful to refund but as the bloke was more than help full finding me a ear buds product that did what I wanted and payed more but happy with service and product in the end

This store has been upgraded and was pretty amazing. It is massive and even has its own coffee shop in there. It was extremely busy on a Saturday but might be slightly better on a weekday. The staff are very nice and patient and genuinely seem to want to help you get what you need. You need to allow plenty of time to find someone to help you and then line up at the checkout but I was very happy with the outcome.

Always loved this store with how helpful they were, but when I live over 30 minutes away and it takes me 3 trips to get the correct information, the lady in gaming has absolutely no clue about games and should be moved to a different area within the store. 2 stars because finally when I was able to talk to some one different he was so helpful and finally admitted she had been giving me the wrong information.

I couldn't rate this place more highly, they were awesome I went there looking for a specific laptop and they were sold out, but the assistant went out of his way to find me one with the same specs, he didn't try to sell me something else he found me exactly what I was looking for thats awesome customer service right there. The staff were super friendly and certainly helpful.

Went in 8/10 at 4.25pm and asked for some Help with mobile phone holders first with the security guard and then the guy on the counter, both of them called for assistance and after waiting over 15 minutes decided to leave and go elsewhere. When Leaving store I counted 4 staff members Talking to one another. Very disappointing by customer service in this market. All were too busy chatting!!

I like the products they sell, but this store is so jam packed with items, you feel like one false move and you'll break something. Cramped with narrow aisles and a feeling of being overwhelmed with all the products. That being said, they are about to relocate to another site in the centre, so hopefully these issues will be addressed. I did find the staff to be friendly and helpful.

They didn't have the connection I needed. The connection on eBay costs $5. I ended up buying an Rf unit box with a converter to hdmi for $56. Hdmi cable also. The only drama was I already went to EB games. Jcar and some other joint and JB hifi was the only place to render a solution. I finally got to play GTA San Andreas on my newly purchased xbox original gaming system

Tried getting advise on the difference between 2 watches we wanted to purchase. The sales consultant wasn't helpful in helping make a decision . He wasn't unfriendly, basically read the features off the box and walk off . Had to research online . The only reason I went in was to get advise . Retail stores would need to look at in-store service to stay relevant

We went to JBHIFI to get some electronic gifts to family and also to treat ourselves with a good gaming laptop. Christian from the store, looked after from beginning to the end and was very helpful and went out of his way to make a decent bundle price. Staff were super friendly and accommodating. Thank you JBHIFI marion for your service. Hats off to Christian!

Stock levels incorrect. When I complained about this was snarled at by a nasty blonde shop assistant who spoke very rudely to me. Highly inappropriate and highly unprofessional. Purchased item cheaper online elsewhere. This store requires the manager to address customer service issues. I worked in retail and never ever spoke rudely to a customer

After going to several stores, I ended up at Marion. After talking to an attendant found the product I wanted and proceeded to counter. After waiting for nearly 10 minutes was informed none available, the sort " had luck mate none in stock". In the end went to a forth store, rang before hand, they had the product at $99 cheaper. Yippee for me.

We purchased an LG laptop in June 2023, and have had problems since. We purchased the computer to move overseas, they assured us that if we had any problems LG is international and will be able to help us in our new country of residence. This is definitely not the case, and now JBHifi is not responding to help me with another solution.

Very impressed with the service at this store. The sales assistant knew what I was looking for and where to find it, which was the service I was looking for. Other sales assistants really need to be aware of when customers walk in the door and stop talking to each other and start paying attention to potential sales that just walked in.

The Westfield Marion packs a ton of stock in one small store. Plenty of your favourite entertainment and devices to keep you engaged. Some great collectables too. If you're looking more for large screen TVs, I suggest either Melrose Park or the Homemaker Centre in Mile End. It's our go-to store for our gaming, phones and movies.

By far the best JB's in Adelaide. Extremely helpful staff , also a massive thank you to Nick for the incredible help & customer service was excellent AAA++++ I'll definitely return based on the service I received :) (Both gaming & entertainment / Barbie sections are to die for # heavenly) At reasonable prices too

I almost purchased an Apple Watch but changed my mind last minute. Staff member who helped me (I believe her name was Harlene/Charlene or something similar) was absolutely excellent and offered top tier customer service. She made my experience at JB-Hifi marion excellent and I will certainly be back. Thank you!

Being one of the big boys in electronics their range is huge and prices are pretty good. Having such a nig store does have some issues though. On this visit I came for a particular printer that was on sale and also on display in the shop but as it happens it was also out of stock so I left a bit disappointed.

Everything in JB is available somewhere else much cheaper. Their salespeople are on Commission. That incentivises them to over sell. The sales staff will tell really obvious lies assuming you know nothing about tech and become hostile if you ask follow up questions. Kind of embarrassing.

Very bad customer service. Asked the several staff about an item but the staff keep saying the product is not available without checking it. When asking the staff to check other store, they keep saying even the other store don’t have it. But lastly got the product from same store.

Had a wonderful experience today 26/10/19 at your Marion store. Your retail assistant Ollie was incredibly helpful and knowledgeable about the cameras we were looking at. It was fantastic service and we would recommend your store and particularly Ollie if looking for a new camera.

Friendly staff can make such a difference in your shopping experience and we were more than happy with our experience at this joint. Not the prettiest store in the world but they don't need to be as long as they have the goods, and they damn sure had the goods. Can def recommend

Went in to get a receipt for a phone I purchased 12 months ago. Had my 2 month old grumpy baby with me. Staff were super busy as it was just before christmas but still offered friendly and quick service. Will always look to purchase items here. Can't put a price on after care!

Incredibly helpful and knowledgeable staff. Can get quite busy so I tend to try and go in the morning if I know I want a dedicated chat/advice with a staff member. They can be very competitive with pricing and Ollie was great sorting me out with and porting my new phone …

It’s astonishing the lack of service here. Waited 10 minutes for assistance with a gaming headset, you ask another staff member somewhere else and they will call someone to assist. Ended up walking out and purchasing elsewhere. Need to remedy staff spacing and communication

Great place with the great understanding of what you need for your technical support. They also have specials that are really good. You can take advantage of if you shop correctly. they are wonderful and I will come back for more of my purchases at the Marion JB Hi-Fi.

Very busy shop, bought 2 mobiles. Good prices, lots to see and buy.. Further to this review, Now 2 years later ,I have bought another mobile phone, it was very busy, the sales assistant got what I wanted, paid for and left the shop in under 10 minutes. Great work. Xxx

I bought a security camera system here. I'd done some homework but was pleased the guy serving me knew lots more. He mentioned downsides to some (eg needing to pay monthly feeds for cloud storage on some brands). Very happy with the final purchase - it works great.

Went in when it was extremely busy. Was difficult to move around, tried to get staff member’s attention so I could buy a new hard drive but was ignored. Have a good range, everything is there but it isn’t the cleanest of spaces. Will stick to JB at Rundle Mall.

Just purchased a new phone from a salesperson called Billy. My partner and I were/are super appreciative of how efficient, calm, knowledgeable and genuine he was throughout the process. If you are looking to purchase from here I would recommend asking for him

Great service here and are very good at giving a deal or price matching. Some staff are better than others but that's a given in the retail industry. Loads of stuff on display so it's a great way to burn an hour if needed and you're interested in technology.

Seems like working at JB Hi-Fi is a status and not an actual job. Had my mind set on purchasing something, guy at the counter paged for staff to assist. NOONE helped and I left after 5 mins. I miss the authentic staff that looked and act like they cared

Customer service today by Shaikh at the Marion store was an absolutely horrible experience. He was rude, arrogant, angry and I couldn’t understand why. He needs to be disciplined for his behaviour before such horrible experiences happen to other people.

Prices are reasonable, i checked website for dji drone, was same price as in website. Its cheaper than harvey, good guys, if u r getting electronics. Check other stores as well for better pricing. Some items might be cheaper at other stores sometimes.

Very helpful service and excellent advice about a new mobile. Also bought a big button, plug in, home phone for my elderly mother which only requires a pre-paid sim card. JB always have great deals on new phones and internet plans. Check them out!!

Chloe wasn't very friendly and had an attitude while I was asking her a question about my keyboard. Didn't appreciate it at all. Also saw one of the women rolling her eyes whilst speaking to a customer over the phone. Please get over yourselves.

A vast array of electrical products, music and dvds. Staff access is basically good when consumers are in reasonable numbers. Can be difficult to get service if many in shop. Prices are good and comparative or better to most major retailers.

Trying hard but need to completely revamp prices and marketing. Got a whole heap of demo units for sale. Doesn't look good. Looks desperate. People want to spend wisely ATM. JB you gotta change up your game plan. No one in the store doods!

went in today to see if they had a product in store, all the staff were chatting in groups and didnt look like they wanted to be there. checkout dude didnt say anything, new store is pretty nice although it appears standards have dropped

Amazing service, Chloe spent a large amount of time showing me the range of wireless headphones even though I wasn't looking for an expensive pair and went above and beyond for all the information required, will definitely be back

In technology and prices they are the best. Varied with the best brands. Very updated products and offers for everything. The attention and advice for purchases is excellent. It is always nice to visit them. Highly recommended.

I bought an Acer laptop a few days ago .l am really happy with the product and level of knowledge and service i got from the person selling to me. His name was Rik. I recommend this store and sales staff , give them a try .

Purchased a Samsung A52 for one of my customers. Took a short time to get service. Had the phone in stock and in the colour my client wanted. Was on special, so got it for less than RRP.. Overall pretty happy with my visit

Not enough staff to acknowledge people in their shop, so service was lacking unfortunately. Wanted to buy a phone, but could not get assistance. It's been hit and miss last few times I have visited at the Marion store.

Staff were really nice scored a great pair of headphones for $88.55 from $169 that's with three years warranty. And may i say they are really good headphones value for money during the boxing day sales …

It's very busy but that what you would expect at Christmas. The staff were friendly and approachable. There advice was very useful. The product range and pricing is very competitive. Keep up the good work ☺️

Have been a customer of this shop for many years. The staff are helpful. The isles are too narrow for wheelchair access. Please declutter these areas. The music they have is good. A good variety in store.

I like to go into this store when visiting Adelaide CBD & Marion Westfield. Great selection big phones & as a Nokia fan they always have a great selection. Customer service is always helpful as well.

I love my JB's, but this store need to get themselves into a bigger space. Having said that, the team are great. They don't mind going out of their way to help and are knowledgeable in the products.

The security guard currently there 8 september time 11.11 is absolutely wonderful, full of humour, high spirited, great charisma. Makes you feel good about the day and even shares a few laughs.

Good prices on most products will price match only issue is with staff not enough especially on special days, always waiting around to be served. Customer service lacking like most business.

Excellent service. Majority of staff are happy, cheerful people and contribute to conversations with the customers. Love the guy that helps with Telstra stuff at the Marion store - Jarrad.

Looking for a new UHD computer monitor and they had one ex display for a huge discount ($149 instead of $499). Very helpful staff too answering my questions about connections to my laptop.

Big shoutout to Aidan for helping me sort my laptop issues. Absolute legends and they price matched the new one for the sale price of the old one. Lovely service, thank you so much …

One of the blonde lady is being very rude when I explained thinking my recent bought earphone might be an issue. Her face was being rude, and doesn’t even seem like she wants to help me.

An easy choice for our goto electronics. Fair prices and generally fairly negotiable on products. Normally a good range and stock level in store. Great experience in store on my visits

For some reason the young male staff here buck pass you on to someone else. I saw 3 staff before someone could answer my question about Smart TVs..... is it because I have grey hair??

Just bought this awesome hamster (obviously because it doesn't have a tail XD) any way really awesome great staff and prompt service even when packed. Verdict: rll gud reckomnd …

Great store with great range, couldn't fault their customer service either .They were under pressure with so many people in there but still managed to give great service with a smile.

I purchased a TV, Doug and Mick the technician call in today to set it up, they where very polite and professional. If you can get these guy's, your doing well. Many Thanks, Cheers.

Spoke to Sean in the TV section. Very informative, really knows his stuff Great service, Great range, but not too many brands to give you a headache. Easy to read price tags. …

We were served today at the Marion shop by a lovely man named Elk. He was so kind and helpful and it was nice to get such great service. Elk is definitely a credit to your company.

Lots of things to chose from .staff can be hard to find in the right section or you end up waiting a long time. Pricing could be a little more competitive if they want to keep up

Westfield Marion store. = NO SERVICE, not just today but every time you visit. Must be apart of the culture there. Look busy and hopefully those annoying customers will go away.

A very large range of electrical and Tech items. Bought a new Samsung phone with a case etc. Staff are great to deal with and they are very knowledgeable. All made very easy.

New store blows. Cut down physical media by about 85 percent. I was blown away. Asked staff and they said most of it got returned to head office. Sad state of affairs.

Had to have my ASUS checked over....Warranty was Honoured...a week later.....Sweet...like New!...Chap at Front Door Directed me to the Correct Dept...Very Efficient !

Scott is an absolute legend there! You just tell him what you want and he gets you looked after! Always friendly, fast and happy to help. 5 star service! Thanks!

Had to return an LP, no fault of the store. Staff were friendly, efficient and did not question my returning of the product. The store has range of products.

Now we don't have one in the town that I live. The staff were very helpful in looking for what I wanted on my list. Could of taken more if they had a sale.

The Melrose Pk store needs to learn customer service 30 mins in store and not a single acknowledgement not even any help 10 mins after asking at the desk

The store was clean and tidy the staff were friendly and helpful, and quickly answered my questions and got the product out for me to purchase. Thankyou.

Staff were helpful and answered my questions without being too pushy for a sale. Staff knowledge of the stock could have been a little better though.

Their online store catalogue is way out of date, nobody including the managers have the time to solve your concern. Don't recommend this store.

Friendly, helpful staff. It always seems like they are short on staff available though as you usually seem to have to wait to talk to someone.

Check the stuff that is for sale in this Place. Staff always wanna help ya. Great discounts on some things you look at. #ThankYouJesus

Great place moving soon but we're able to get the video I wanted . Wheel chair friendly but dvds sraked very high .need tall person .

Nice bright clean store with a big selection of electronic and electrical appliances. Also a great selection of music and movies

A bit of a maze but for good reason: it’s full of all kinds of tech resources and a diverse music selection with alright prices

The new location is really great a lot more space and a greater variety of electrical appliances and the staff are very helpful

Bought an Xbox series X from click and collect then asked for a copy of Hogwarts legacy and they gave me a copy for Xbox one.