I had 2 diseases that this surgeries doctors did not even try to look into. They had me down as drug seeking and I left the surgery after around 18 months. I then got a letter telling me they had chucked me off of their list when I had already changed surgery already. I can only hope they take people more seriously now as I ended up seriously ill and blue lighted into hospital due to lack of care and due diligence. My symptoms were ALL labelled as anxiety issues. This may sound dramatic but it was and is. I am now receiving treatment, although late, for Crohn's and Wegeners granulomatosis. I learned a great deal since being here and hope that doctors don't just label people as drug seeking when they are crying out for real help. This could have been a tragic story but I'm lucky I found people who did their jobs professionally and with care. If I had the funds then I would have taken this much further. I was neglected and treated like a pariah

I've been on a regular batch prescription from the Lodgeside GP for medication which I've collected from the adjoining pharmacy on a certain date as indicated on a card they've given me. The idea is they put the order in before the collection date. On four occasions now, since the summer, well before the Covid crisis started, the order hasn't been placed. It's got to the stage where I'm having to call first to make sure the meds are ready to collect. I rang this morning and lo and behold, no order was placed and I've run out. I don't see the point in continuing this regular renewal service if no one is renewing the prescriptions. It's a shame because the staff are friendly and approachable, but no one can give me a reason as to what the problem is: is it the GP or the pharmacy itself? They won't prescribe without yearly reviews from the GP and I had that in January. For some reason, the service has gone downhill

Every time we are scheduled to a time they "tuning fiev minutes late " most of the time is 30min + . This is the worst NHS service in UK . Doctors always saying it is all ok last time lucky we didn't bilive and went to hospital our son spend 7 days in hospital , that's how all in norm was it definitely not advising this lace !

Firstly the staff are very friendly and polite and always helpful. And secondly I know that I can always count on their pharmacist to give me sound professional advice as and when needed. Thank you to Jamie, Tracey and the other girls who work together to provide a first class service…..

Absolutely couldn't do without my Chemist. The staff have been so helpful and the head pharmacist has been such a massive help with my personal home delivery medications and advice. This Pharmacy is a keeper. Well done to all keep up your good work. Merry Christmas to all.

The customer service at this pharmacy shop is good but today I made three return visits to collect prescriptions . Each time it was not ready/signed off by the pharmacist or the waiting time was 30 mins plus

Incredibly friendly and helpful pharmacy, couldn't be happier with the service! Some reviews have confused the pharmacy (well) with the gp surgery (fireclay health) which is attached.

good with the deliverys but need to be more organised when people order stuff ive orderd inhalors and peptac liquid the other week and it did not come

A friend recons this is an OK surgery tho the same conversation comes up if you have got addicted to any tablet in past they treat you different

There was queuing outside but there was only a couple not very busy see and the pharmacist and staff were very helpful it was a pleasure

Mixed feelings. I had both and good experiences here. It depends on which doctor will see you. Some good and some very unknowledgeable.

Took my children for flu nasal spray this morning. The pharmacist was excellent with my boys and put them at ease. Thanks!

Answer your phone!!! And open on time!!!

Excellent service at all times.

Always really helpful staff.

Never answer phones

Very helpful staff

Verey good

Good