I'm from out of province and I came to this branch with my baby the teller named Jerry games told me to go to my car to get my phone so he could get the code of it to finish helping me. After I got back in from lugging my baby around he made me wait in line again and helped another customer while I waited a second time in line.

Worst banking experience ever! The bank re there Pearl told me to call a toll free number so I can request a replacement credit card. After being on hold for 30 minutes, I was told again that I need to be at a CIBC branch to request a card. Apparently people are not trained very well. Very frustrated and disappointed!

Never enough tellers during prime hours always tuck waiting a ridiculous amount of time. No service person and always annoying when u see staff in their office appearing to be busy when there are 15 people to see a teller. Might consider changing branches and banks all together.

The staff (Virginia) and supervisor (Leena) went an extra mile to help me with my accounts which Never happened with the other branch I previously dealt with! There are so few people who have the abilitiy to help others and they belong here! Kudos to you guys and more power!

I highly recommend our financial advisor Virginia Jadormeo. She is awesome. She wil discuss to you what you need to know, whenever you make a decision on your finances and investments. She will help you every step of the way. I will give her 6/5 stars.

I never come to this location as it’s far away from my home but it’s right by work so I thought I’d stop here for my banking needs , and oh boy I wish I didn’t stop here . There’s 10 people in line , and there’s two tellers on and even when

Literally sitting outside the bank not one customer inside at the tellers. 1 customer at the machine. So how is it that I’ve called for the last 15 minutes and not one person picks up the phone. I was calling for some general information. I

Literal clowns. Tried closing a chequeing account and was told was closed when it wasnt and was given a negaitve balance. Went to close again and was told i had to pay overdraft plus the negative balance even though they knew i havent been

Very accommodating when we were applying for RRSP loan. When they tried to get us to apply for a mortgage and other transactions but we declined, they started to "ghost" and never heard from our FA until recently. And then she said she has

I forgot to mention this a long time ago but back in 2018, my gf and I went to this bank to cash our tax refund checks. And they gave us both a super hard time about it. Totally racially profiling us! Like we came there with fake checks or

I booked an appointment for 4 pm. The person I booked the appointment with made us wait for almost half an hour. We see him dawdling around, in and out of cubicles. Then, he comes over and gives us the most insincere and abhorrent apology.

Before Covid 19 I have had generally positive experiences. But for the past couple months, the service has been very inefficient and slow. They need to get their act together and open more branches to alleviate the long lines. Lines can be

Associate financial advisor Virginia Jadoremeo she is the absolute best! I and my wife came in with many questions about our accounts and she was able to accommodate them despite her busy schedule and still managed to give us such amazing

Was next in line to speak with a teller until a worker named “Rema” convinced me she can help me out, took me out of line then questions for a third time how she can help and ended up talking to the credit card line on phone after waiting

Never had any problems with cibc until i lost my wallet & all the ids/cards in it due to my car got smashed and my purse got stolen. Called them through the hotline for a replacement card then waiting for 2 weeks and the branch never call

Day to day banking excellent. However inquiries about gaining a mortgage or having an existing mortgage transferred to CIBC had been lackluster. There must be a pre-screening in place as since my request to speak with an advisor last year

I highly recommend Sopheap Strausz from CIBC 895 Empress Street Branch. She will call you back if you need her assistance and will find every way to help you out with no hesitation. She went above and beyond in helping me and my daughter

If I could give this branch zero stars I ABSOLUTELY would!!! The staff here is beyond unprofessional (Specifically Princess Bredonia, and Mitchell Romaniuk) they ignore/dont respond to messages that require a response to resolve issues,

Some staff are friendly but it is hit and miss....what isnt hit and miss is the service. 6 windows of service and 1 or 2 staff? Speed is not their motto. Not indicative of CIBC. Small town centers are way more efficient with less staff?

I have been a loyal CIBC customer for over 9 years.Have had mortgage of my house from CIBC.Visited their branch on Ellice Avenue for some work.Needed to use the washroom but was told no public washrooms.Not sure how they count their

I don’t normally do reviews but couldn’t not talk about my experience with Financial Service Representative Mary Takis today, she is the absolute best! I came in with many questions and problems with my accounts and she was able to

If you call CIBC & press zero for talk to associate or three for appointment. System will automatically connect you to only person(jasmine) who is not available for the day and will call you back next working day. Seriously.

Called on Tuesday to report an address change for my RSP said they would get back to the same day, today is Friday never heard from them, so instead of change of address im changing to a different bank!

Their credit card process and call center is an absolute nightmare, but the manager of this branch came out to our house and personally delivered our credit card, which was very much appreciated.

I find the staff at this branch to be very pleasant. They are knowledgeable about financial matters and willing to answer all your questions. I feel quite comfortable in their hands.

Rakesh is the best worker. He always effectively helps us to find a way out of any situation, works very quickly and gives clear answers to all questions. Very cool …

Mitch wasn't very helpful with a simple check clarification, issue. Could have gone the extra mile to contact my grandmother's home branch...but didn't. Weak bank manager

This has to be the worst bank to deal with everytime I come doesn’t matter what time of the day there is always a line up with only 2 tillers open Really bad service

Good day ! Professional person Joseph Dumontier is really awesome person and employee. We are coming from Ukraine with my girlfriend. Next day after our coming to

7 cashiers stations...2 with attendants who ignore you for as long as they shuffle thier paperwork from one customer to another and 6 people waiting inline at 3:30

Arrived for appointment, great service. Personal thanks to Mitchell Redmann for an accessible explanation of some of the features of using a bank account.

I enjoy going to this branch. If you find the right financial advisor they can be so helpful. I have felt respected at this branch over others.

Virginia is amazing and has great advice. Highly recommended. Should be given more reward for her hard work. Very reliable.

The financial worker Alex has provided me with goal and investment plan. perfect expertise and very welcoming. Recommended

Apalling swamplike conditions in the main entrance. Bring rubber boots or use a ladder to go in via the roof.

Worst bank ever, it will rip you off with fees and unnecessary charges

This CIBC branch with ATM has drive thru and working 24/7.

Nice staff. Good location with lots of parking.

Perfect example of worst customer service.

Never enough tellers to assist customers.