Nice lady with the yellow cardigan, friendly and kind. Came to the branch today to have some papers for a certain application, she asked what its for so she can give me the accurate document. I didnt even know that there is a specific type, shes very helpful. She even said goodluck, more people like her please!

Probably the worst customer service ever. I opened and student advantage banking on September 2022 and the told me i would get a 100 dollar cash back if i meet up some criteria. The funny I STILL HAVENT RECEIVED IT. I called went to branch

Absolutely worst service of any Royal Bank outlet I have ever visited. I was second in line for service when I arrived and waited a half hour and gave up and left. Staff walking around and chatting while customers wait. This is typical of

I wish there was a negative rating, even one star is too much. By far the worst RBC branch I have ever dealt with, no wonder why the overall rating is 2.7. Whether it is their Mortgage specialists, the Branch Assistant or even the branch

This is the worst location by far . Waited in a line while tellers wandered around laughing it up . Only 2 tellers actually working at their desks , if they were working . Took forever between customers . Don’t know what is so important

I know everyone's experience is different but honestly I went in on a Thursday to make an appointment to talk to a representative about my RRSP account and was able to get an appointment the next day which is pretty fast in my previous

Terrible customer service. No matter what time of day there is at least 10 people waiting in line 1 (maybe 2) tellers open moving painfully slow may I add and 10 staff standing around talking amongst themselves ignoring everyone in line

One teller working. Doesn't matter day or time, long line ups. No call to inform of foreign exchange to be picked up as promised. Very poor service! Been banking here for 40 years. Time to change location. Rarely do in person banking

Bring the wheel chair for waiting in line Absolutely clueless cashiers All will ask Lisa how to fix this RBC please train your employees well

Short staff waiting long time . They should need hire more staff.