After dealing with the same issue and explaining to the teller and the assistant manager on Friday and Saturday I got no where with it. I felt the teller and the assistant manager treated me like I was a criminal, based on the lack of due diligence to ask questions, teller lacking to inform their supervisor that I have proof of cheque that is legit through email mobile only, place of negligence to inform me on the process of locking my account and not wanting to help me with the position I was in, where getting told on Friday that this branch isn't my home branch at all when i was under the impression through all the signing papers in September of 2022 that all got transferred to this branch from edmonton. This has caused me much grief, stress, humiliation, degrading of self, fear that the bank of Nova Scotia does not have my best interest at all in regards to my Financials and most of all has created more issues in my life with family, friends, and bills. Im in all honesty, very angry and flustered in the helpless position I was placed in by this branch and from fraud department lacking proper notifications and communications to me.

Scotiabank’s services are horrible. In last few weeks they put my 2 pay cheques on hold. Now I have nothing in my chequing. Every deposit upto $100k is going to be on hold until the bank fix it . I cannot pay for my car, home, grocery, nothing. I am getting late fee penalties from everywhere and the bank is doing nothing. No one is helping at all. I am in Winnipeg and here they say that your domicile is in Montreal so you have to contact them. In Montreal no one is answering my calls or emails and then I am told to go there in person. I don’t want to travel 2300 kilometres when they have their branches all over the Canada. Just because they are not really trying to sort out , I cant rush to other place. I’m just not getting any kind of help. They are supposed to at least provide Some services instead of clearly not trying to deal with it. This is terrible experience I have ever had in my life. I do not recommend anyone to join this banking

Words cannot describe how poor this branch is. Not enough tellers whatsoever and you wait in line for half an hour or more. Then they've hired someone to encourage people to use the ATM? If I wanted to use the ATM I know how to do that on my own, thanks. Why don't they put that person behind the counter instead to help customers??? I'm 100% sure that it is not the fault of the management who seem to be doing the best they can with ridiculous corporate policies as I have read many news articles about Scotiabank in particular cutting jobs. The news does not lie and these articles really highlight the problems that this bank is having. Will be sticking with my credit union instead of this greedy bank!!

Hello I am very unhappy with the service I received from scotiabank. I have been a client with scotiabank since I was 13 years old. I put a $500 credit card limit on my scotiabank credit card because I am sick. I was over charged $29.00 because I went over the $500 limit. The card should have just declined instead of charging $29.00 I have paid my credit card and will be canceling it and moving my banking services to td bank or rbc. I am tired of the horrible services I receive from scotiabank after being a 20+ year customer loyalty.

Ignorant rude reps at this location. I went in to deposit a cheque as I did 2 weeks prior and after they screwed up and removed the holds they reinstated them. Then the woman goes and deposits the cheque after I told her to stop and wait till I call the bank to deal with this. Nothing but luring disrespectful and pushy ppl at this location.

I didn't received my Credit card even after 25 days. Called Call center multiple times and they said it is in Branch..I took half day from work and went there and they said they don't have it. Manager is not willing to listen and is just standing behind the teller. Worst service and don't respect people's time and money.

I didn't received my Credit card even after 25 days. Called Call center multiple times and they said it is in Branch..I took half day from work and went there and they said they don't have it. Manager is not willing to listen and is just standing behind the teller. Worst service and don't respect people's time and money.

bank with held vital info that we requested by playing dumb the entire time we dealt with them. they literally didn’t care about us at all... nearly screwing my partner and i over BIG time... we asked questions a 100 different ways with no help until we did there job for them... completely useless people work there...

I visited this branch and had an appointment with trcy harrison. She is so unproffessional that instead of helping and answering the question she is judging outfits and makes weird faces about it, which makes me feel so uncomfortable and embarrass of myself. She did not helped at all and wasted my time.

My advice, don’t use Scotiabank. There’s plenty of banks to choose from, choose a good one! Too long to explain over a review but to some it up you’d most likely have a better experience somewhere else. Scotia is not customer friendly.

Very good and up to the mark service . Been there many times. Every staff member is Serving customers with smile . There friendly approach towards customer go beyond just business relation . Only problem is waiting time and long queue.

SUPER EXCELLENT BRANCH. VERY CO-OPERATIVE STAFF. YOU DON'T WANNA MISS DEALING WITH THESE NICE PEOPLE. GREAT HELP. FROM BUSINESS FINANCES TO ALL SORT OF HELP. JUST FANTASTIC. I ENCOURAGE EVERYONE TO DEAL WITH SCOTIABANK. THANKS.

Great experience. Someone Named Simran, was very polite and quite Excellent in explaining and helping me out. Went 2nd time to tell her about it but not able to. She is amazing.....................................,..........

Worst experience ever!!! Walked in to ABM on Thursday May 18, was out of envelopes for deposit, came back the next day, Friday May 19 ABM was out of service!!! Never coming back to this branch again!!!!!!

I had great experience at this location. Jashanpret Garewal ( financial advisor) gave me right advices for my account choices .she is so helpful. Thanks you much for such a wonderful experience.

I had an appointment for 3 pm.. reached there around 2:50 and waited there till 4pm and no one even cared to help me out even though I had an appointment. Worst customer service ever.

They never have full staff . Nobody is never at the reception. Even if u have appointment you have to wait in line for teller to tell them you have appointment. Lack of staff

cashiers are always helpful and respectful However trying to get a hold of branch manager is harder get nothing but run around back and forth to call center …

I had a good experience at this branch, and I want to extend my heartfelt thanks to Sonika Bath. She was knowledgeable, patient, and made banking a pleasure.

It’s been 5 months now but still I cant access my personal banking online. Poor customer service especially the branch manager cant do anything about it

This branch does appointment only, and is closed on weekends. do they not realize how inconvenient it is for people that actually work full time.

Not happy with call center. I'm looking for sonny Singh. Calls me with no message. How professional is that. Thinking on another bank

I've been a customer for almost 10 years and I just had the worst service today. So disappointed at the teller that served me today.

Every time I visit there are patrons lined up out the door waiting for help. The staff are great, you should hire more of them.

Worst branch and worst experience . The lady manager just standing at the back and doing not thing to help the customers .

Doesn't even deserve a 1 star, no one retuns calls, no one to speak to. What kind of way is this to run a business

visit several times just for small reasons, but they couldn't help in any way. Going there is a wastage of time only.

Need to hire staff long lines big waits for no reason. If someone say something they behave like they own the bank.

Horrible service. I will never bank with Scotiabank again because of my experience here. I am absolutely disgusted.

Hi I was assisted by BELLE She was too kind and her services was great as well as helpful Thanks BELLE

Rosa was awesome! She helped to get what doc. I need for my work. Good customer service.

Really great experience. Audrey paz was very polite and quick. Thanks for the services.

Worst bank services I ever seen in my life ! Brutal service but trust me that is true

Their treatment of customers is fantastic either by visiting physically or on call.

I have always received excellent customer service from this branch.

Great location, incredibly helpful in answering my questions. :)

In line for over 20 minutes with 14 people behind me.

100 % Friendly and professional Scotiabankers.

Inder Gosal was very patient and great !

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Poor service, should close the branch

Very slow service only 2 tellers

Very cooperative staff..

Good service.

Excellent