5 stars for Zoey and Teller lady only. Was extremely difficult to get in touch with someone to pay off loan early. Left messages on 4 different numbers to call. All seemed to be the same recording, head office perhaps. Finally ZOEY phoned me back after calling a local number and advised me on how I could take care of things. The following day I had to drive to city. Everything was in order for me to just pay, get receipt and carry on with my day. The ladies there are an absolute pleasure to deal with and we’re very knowledgeable. This was a snowmobile loan from a dealer (yami) , the only downside to financing a snowmobile purchase is not being able to pay off a loan when you make a call 5 days earlier. This effected my purchase of the one I wanted. It was sold during the time it took me to pay off my other loan early. I should note I DID GET CALLS BACK....they were automated surveys for service provided....... yeah. Drove me nuts. Summary, go directly to branch. Don’t even bother with phoning. Ladies are pleasant, very apologetic and despite loosing the machine I wanted (in stock) was happy with the service from them directly.

My partner and I have recently opened a personal account with National and we had a great experience with this branch. Amit, the branch advisor, was a great help walking us through different account options and available promotions and gave us the chance to decide the best option. He was always available to answer our questions through email with a one-day response time which was very convenient and satisfying. He also gave me a call whenever I had a question to provide me with right answers that I was looking for. I personally think this is the better way of treating the clients compared to other known banks that you have to wait a long time to get back from them with template answers.

Worst banking experience I’ve ever had, customer service is absolutely terrible and 0 help. Their security team is foolish, they refuse to assist you and then when you call back they just hang up lol. They’re open at the most inconvenient times of the week. I wouldn’t recommend this bank to not a single soul unless you’re 90 and do nothing with your life. And if you get an agent by the name of bachir good luck lol definitely the worst customer service possible from a human being this bank is just the worst don’t trust them with your money unless you want endless problems and frustration

Horrible customer service. Nothing like a line up with only one teller open and two people staring at screens, not taking care of actual customers that are present. The National Bank credit card issuer instructs you to attend a branch if you have problems. The branch claims to be unable to help. Have a new card and pin sent in the mail... Come back to finally have the problem fixed and discover that with a little bit of thinking they could have actually helped you two weeks ago without going through the hassle of getting the replacement card. I have no idea why anyone would bank here.

Used to have great employees that cared about customer service. I am all about diversity but they hired an Asian branch manager and the service has been awful since then. It is like reverse racism, they only hire Asian employees now. What happened to the friendly neighborhood branch in my community? Will be transferring out all my business.

Phenomenal customer service. The staff members treat clients with the utmost respect and courtesy. I have never had a bad experience here, and this particular branch really shines above the service level of its competitors. Highly recommended!

Terrible bank. Mostly automated service. Never can get through to a live person to help. Paid a loan off with the national bank and they neglected to report the payment to the credit bureau. Which in turned tanked my credit.

They closed 20 minutes early today. Hours are 10:00 to 5:00 on Wednesday but the employees had the security gate closed at 4:40. Spent 45 minutes in traffic trying to get there before they closed. Very frustrating.

My experience has been terrible. The way they handle loan payments with a completed lack of information and how they arrive at interest payments is ridiculous. We will never deal with this Bank again.

My favorite branch so far! The ladies in the front desk and the counters are very friendly. They are willing to serve and know what they are doing -- I've never been kept waiting for a long time.

This is a great branch ,with helpful employees and a competitive service with other banks. I should know I have had an account here since I was 5 and I celebrated my 65th in February.

Great staff, great service. And finally I received my wire transfer while different banks failed. It's good to have manager who can dedicate time to your issue and solve them!

The service is very bad, nobody answers the phone, no financial advisor and if you call tenat i waited for more than one hour and hung up because nobody answered …

Fantastic experience here, came today asking for some help regarding personal documents and the FSR was great and very helpful. Thank you Jessica

NBC was our first bank when we arrived to Canada. I can say nothing but good about the bank services and branch personnel in particular.

This National Bank Branch is open 9:30-4:30 Monday through Friday, with the exception of Thursday, when they are open until 6.

Never have to wait too long. Even if there's a line up, some one comes up to help you. Great friendly service and fast

I’ve been waiting over a month and a half for a credit card… and every time I call I wait for over 1hr.

Really nice people. They give you time and explain to you everything with some advices.

Terrible service and wait times on automated phone system...

Assez ouvert surtout avec des conseillers parlant français

No queues, silent, clean, quick, kind.

Worst bank I've ever dealt with

They never pick up the phone.

Pas occuper. Service rapide

Phone service was terrible

法语区有点小满地可